Title VI of the Civil Rights Act of 1964 protects against discrimination on the basis of race, color, and/or national origin. As required by the Federal Transit Administration (FTA), RGRTA maintains standards and policies related to: – Major service changes – Disparate impact – Disproportionate burden – System-wide service standards
Major Service Change Policy Major service changes include: – Service hours – Length of a route – Impacts to 10 or more customers per trip Before RGRTA makes any fare change or change to its service, we will seek customer and community input.
Disparate Impact Policy Fare changes and major service changes impact our customers. RGRTAs policy is to insure that such changes do not adversely impact any minority group more than 25% greater than any other group. If so, RGRTA will look at alternatives and try to lessen that impact.
Disproportionate Burden Policy Fare changes and major service changes impact our customers. RGRTAs policy is to insure that such changes do not adversely impact low income customers more than 25% greater than any other group. If so, RGRTA will look at alternatives and try to lessen that impact.
RGRTA Service Standards Every time we plan a route or service, we consider the following: Headway On Time Performance Vehicle Load Service Availability
Headway Headway = how frequently the service is provided – Routes are required to meet a minimum headway to provide a convenient and effective service for customers. – Minimum and maximum headways are established based on the time of day and the type of route
On-Time Performance On-time performance enables RGRTA to maintain a reasonable, high- quality service for customers A bus is considered on-time if it arrives between 2:59 early and 5:59 after the scheduled arrival time RGRTAs minimum on-time performance is 85%. On-time performance is recorded daily for each route. 2013 Actual On-Time Performance: 89%!! 2014 Goal: 91%
Vehicle Load Vehicle Load = the minimum and maximum number of passengers per bus, per route type and time of day. Example: 40 bus at peak time period: Route TypeMinimum LoadMaximum Load Urban65%150% Suburban50%125% Park & Ride65%100%
Service Availability RGRTA strives to provide service that is easy to access: Urban Routes: – 95% of residents can walk to a bus stop within ¼ mile, or approximately 5 minutes – 4 bus stops per mile Suburban Routes: – 95% of residents can drive to a bus stop within 2.5 miles, or approximately 5 minutes – Bus stops no more than 2 miles apart
RGRTA Service Policies Bus Assignments – How we assign our buses to insure that our fleet is distributed equally Service Allocation & Distribution – Where we operate certain types of routes: urban, suburban, Park & Ride, express transfer, experimental Distribution of Amenities – Where we place bus shelters and benches
RGRTA Public Participation Plan 2014 How we encourage community involvement for all members of our community.
Public Participation Philosophy To create public transportation service that meets community needs, its essential that RGRTA: – Provides clear and timely communication – Is transparent in our process – Encourages input and two-way communication through an inclusive process
How we foster public participation: Social media outreach – www.rgrta.com, email database, Facebook, Twitter www.rgrta.com Public information meetings – Neighborhood associations, public listening & information sessions Public hearings Town Hall meetings (RTS/Paratransit) – Held at least quarterly in various accessible locations
Additional Participation Tools: Language Line Spanish Bus Schedules Comment Cards Post Cards TTY for hearing impaired customers Braille translation service Large print brochures for visually impaired