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How Universities Are Using Systems Like NextBus and Transloc to Improve the Passenger Experience Real-Time Passenger Information Systems.

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Presentation on theme: "How Universities Are Using Systems Like NextBus and Transloc to Improve the Passenger Experience Real-Time Passenger Information Systems."— Presentation transcript:

1 How Universities Are Using Systems Like NextBus and Transloc to Improve the Passenger Experience Real-Time Passenger Information Systems

2 Automated Vehicle Location (AVL) Arrival Predictions and/or Location on Map Mobile Alerts Back Office Management Real-Time Passenger Information Systems

3 Better trip planning –Arrival Times –System Alerts (Detours, Changes, etc.) Confidence in system Safety Convenience Benefits to Transit Riders

4 Computer Automated Dispatch (CAD) Route Planning Fleet tracking –Know where your resources are Performance Reports –On-Time Stats –Idling Times Play Back Reports –Respond to complaints –Review incidents Benefits to Transit Providers It keeps everyone honest

5 Previous system: Connexionz ( ) Launched Transloc in March 2013 –Integration with Zonar University of Virginia - Transloc

6 Real-Time View of Routes –10 Second Updates User Location Bus Arrival Predictions –Online –Mobile Apps –SMS/Text Alert Notifications University of Virginia - Transloc

7 Alert Notifications

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11 How Passengers Access System

12 Computer Automated Dispatch (CAD)

13 Reporting

14 Easy to use and modern Popular apps Web-based system Frequent refresh rate Alert system Cellular data –Low equipment profile Integration with Zonar Positives

15 Bumpy beginnings Route designing No connection with City Transit System Negatives

16 Its all about ridership Reviewed several systems: –Route Match –Avail –Martha –Transloc –Trapeze –Syncromatics –Connexionz –NextBus Evaluated short listed vendors: –Criteria on spreadsheet –Surveyed other universities. –Issued RFPs and reviewed proposals –Held live or webex demos and Q&A sessions. James Madison University - NextBus

17 Selected NextBus Advantages: –Numerous customers – small to large –Very solid technical base –Excellent implementation histories –Seamless operations –Add-on functionality Concerns: –Price –Closed System Implemented test mode Fall Semester 2011 Went live Spring Semester of 2012 James Madison University - NextBus

18 Real-Time View of Routes –10-30 Second Updates Bus Arrival Predictions –Online –Mobile Apps (live map) –SMS/Text –IVR –QR scans Alert Notifications James Madison University - NextBus

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25 NextBus data feeds are used for other applications: –Bus Finder (a real time trip planner) –Mobile phone apps James Madison University - NextBus

26 Other Systems

27 James Madison University - NextBus


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