Presentation is loading. Please wait.

Presentation is loading. Please wait.

SMARTrack ® GPS Dispatch & Tracking System CONFIDENTIAL MATERIALS This publication is copyrighted. Except as permitted by the Copyright Act, no part of.

Similar presentations


Presentation on theme: "SMARTrack ® GPS Dispatch & Tracking System CONFIDENTIAL MATERIALS This publication is copyrighted. Except as permitted by the Copyright Act, no part of."— Presentation transcript:

1 SMARTrack ® GPS Dispatch & Tracking System CONFIDENTIAL MATERIALS This publication is copyrighted. Except as permitted by the Copyright Act, no part of it may in any form or by any electronic, mechanical, photocopying, recording or any other means be reproduced, stored in a retrieval system or be broadcast or transmitted without the prior permission of the DALGlobal Services, LLC. All Rights Reserved.

2 2008 © DALGlobal Services, LLC. All Rights Reserved. SMARTrack Dispatch Workstation Pre-Op Equipment Checklist Service Detail Screen Service Completion Reporting and Billing Problem Notification Real-Time Operational Oversight Audit Capability SMARTrack ® Overview S ervice M anagement of A ircraft in R eal- T ime

3 2008 © DALGlobal Services, LLC. All Rights Reserved. SMARTrack Designed by Airline people for an Airline operation Rules specific to operational service standards Ability to track performance including give-back Online Real-time reports Delay coding (Root cause analysis), Service Times and Billing Provides MST and latest cleaning team Off Plane Time to ensure adequate boarding time Manager ability to monitor team locations and service status S ervice M anagement of A ircraft in R eal- T ime GPS Enabled GPS Tracking based on Service Status Validation of Team physical location vs. dispatched location Time stamp validation linked to discrete PDA assigned to specific Team Leader

4 2008 © DALGlobal Services, LLC. All Rights Reserved. SMARTrack Dispatch Workstation All dispatch functions are handled on a single screen. Available teams are sorted by First In – First Out method. Only work that is not completed is displayed Color-coded for instant recognition At risk assignments Problem Flights Call-backs Red = Work to be done Yellow = High Priority Green = Completed Call-Back

5 2008 © DALGlobal Services, LLC. All Rights Reserved. SMARTrack Pre-Op Equipment Checklist The Equipment Checklist is linked to the equipment assigned to a specific Team Leader and provides documentation of Pre-Op check completion. Checklist appears when the Team Leader is first signed into the system System reminders ensure that all items are verified and will continue to notify the Team Leader to complete the checklist. Team Leader can not be assigned to a flight until the equipment checklist is completed

6 2008 © DALGlobal Services, LLC. All Rights Reserved. SMARTrack Service Detail Screen Flight Number Gate Number Tail Number Type of Clean Security Search Latest Time to Get Off The Service Detail Screen provides the Cabin Cleaning Team Leader with all pertinent information needed to perform the service Team Leader Accepts the assignment, Starts service when boarding the Aircraft, and Completes service in Real-Time

7 2008 © DALGlobal Services, LLC. All Rights Reserved. SMARTrack Service Completion Service completion is linked to specific requirements. Team Leader verifies completion of service in accordance with Delta Standards If a security search is required, the Team Leader also acknowledges completion of the Security Search. Assignment will not complete without verification Integrated into SMARTrack audit tracking

8 2008 © DALGlobal Services, LLC. All Rights Reserved. SMARTrack Reporting and Billing Real-time Team utilization, performance, and efficiency Service times Delay reporting Trend analysis, root cause analysis Audit tracking Customer billing How can management utilize the data that SMARTrack collects?

9 2008 © DALGlobal Services, LLC. All Rights Reserved. SMARTrack Problem Notification Team Leader notifies Dispatch of any problem affecting the ability to service the Aircraft The Team is locked into the assignment and cannot be released to do other work until authorized by the Dispatcher The Problem Button is linked to a QA process flow that ensures problem resolution before enabling a team to proceed to the next aircraft.

10 2008 © DALGlobal Services, LLC. All Rights Reserved. SMARTrack Problem Notification Canned messages are provided for common issues in a pull down menu along with the ability to send custom messages Team Leader may either highlight a canned message or type a free form message to report a more unique issue. The Dispatcher will receive a color coded alert that a problem exists with a team. Teams will receive a notification that the problem is released

11 2008 © DALGlobal Services, LLC. All Rights Reserved. Real-Time view of operational information Location of teams and what they are doing: See which teams are signed in their area Work assignment (Service window information) Accept, start & end times Gate, Flight, Tail number, etc. Managers and Area Supervisors have the ability to oversee the operation via Handheld PDA access. SMARTrack Real-Time Operational Oversight Team: 1 Team Lead: Carol Team: 1 Team Lead: Carol

12 2008 © DALGlobal Services, LLC. All Rights Reserved. System allows tracking of Supervisor/Manager audits Provides a proven measurable quality assurance process Addresses team and individual performance based on a proficiency evaluation Integrated into SMARTrack audit tracking Includes evaluation of Cabin Appearance and Security Search proficiency evaluations. SMARTrack Audit Capability

13 2008 © DALGlobal Services, LLC. All Rights Reserved. SMARTrack is deployable NOW Real-time Team utilization, performance, and efficiency Service times Delay reporting Trend analysis, root cause analysis Audit tracking Customer billing Right-size the operation through the collection of unbiased, historical information Manufacturing equipment ordering lead times and T1 Line installation notwithstanding, SMARTrack is deployable now. SMARTrack is capable of receiving automatic real-time flight information from Delta RES/OSS. This Future State data feed will require support from DT to implement. The DGS SMARTrack technology is already developed and successfully deployed in our US Airways hub cabin cleaning operation in Philadelphia. SMARTrack

14 2008 © DALGlobal Services, LLC. All Rights Reserved. Why DGS SMARTrack® SMARTrack, the best technology solution Successfully deployed Dispatch Accountability/Audit capability Customized report generation Ongoing data/staffing analysis Billing

15 2008 © DALGlobal Services, LLC. All Rights Reserved. For further information contact: DALGlobal Services (01)


Download ppt "SMARTrack ® GPS Dispatch & Tracking System CONFIDENTIAL MATERIALS This publication is copyrighted. Except as permitted by the Copyright Act, no part of."

Similar presentations


Ads by Google