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PROFESSIONAL TRAINING PROVIDER MINISTRY OF FINANCE (Registration No: 357-02024198 HUMAN RESOURCES DEVELOPMENT FUND (HRDF)Registration No: 1392.

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Presentation on theme: "PROFESSIONAL TRAINING PROVIDER MINISTRY OF FINANCE (Registration No: 357-02024198 HUMAN RESOURCES DEVELOPMENT FUND (HRDF)Registration No: 1392."— Presentation transcript:

1 PROFESSIONAL TRAINING PROVIDER MINISTRY OF FINANCE (Registration No: HUMAN RESOURCES DEVELOPMENT FUND (HRDF)Registration No: 1392

2 TRAINING PROGRAMME LIST NOTRAINING PROGRAMMECOURSE DURATION (DAYS) EXCELLENT MANAGEMENT 1Perfect Manager6 2The 12 Ladders To World Class Performance2 3Six Thinking Hats2 CUSTOMER SERVICE 4Customer Service Impact2 5Customer Relationship Management2 COMPETENCY SKILLS 6Professional Image2 MOTIVATION PROGRAMME 7Power –Up With NLP ( A Personal Transformation Programme) 2 8Power-Up With NLP For Managers2 9Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP 2 10Making Teamwork Like Quality Circle2

3 TRAINING PROGRAMME LIST NOTRAINING PROGRAMMECOURSE DURATION (DAYS) SALES SKILLS 11Advance Influencing & Negotiation Skills2 INCREASE STOCK HANDLING 12Supply Chain Management2 PRODUCTIVITY & IMPROVEMENT PROGRAMME 13Design & Development KPIs Based Performance Management System 2 14Blue Ocean Strategy2 15Stress Management To Improve Work Performance2 16Project Management Principle3 17Techniques For Successful Project Management2 PRODUCTIVITY AND INOVATION 185S (Good House Keeping)2 19Team Building3 Days 2 Night SAFETY 20Occupational First Aid Skills & CPR2 HUMAN RESOURCE 21Misconduct in Employment & Conducting A Domestic Inquiry2

4 TRAINING PROGRAMME FEES FEES

5 TRAINING PROGRAMME FEES NOTRAINING PROGRAMME COURSE DURATION (DAYS) PARTICIPANTFEES (RM) PERDAY / PER PAX 1Perfect Manager 6 15 pax (Min)2,400.00per pax 2The 12 Ladders To World Class Performance 2 25 pax (Max)4,500.00per day 3Six Thinking Hats 2 15 pax (Min)2,000.00per pax 4Customer Service Impact 2 25 pax (Max)3,500.00per day 5Customer Relationship Management 2 25 pax (Max)5,000.00per day 6Professional Image 2 25 pax (Max)3,500.00per day 7Power –Up With NLP ( A Personal Transformation Programme) 2 25 pax (Max)4,500.00per day 8Power-Up With NLP For Managers 2 25 pax (Max)5,000.00per day 9Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP 2 25 pax (Min)650.00per pax 10Making Teamwork Like Quality Circle 2 25 pax (Max)4,500.00per day

6 TRAINING PROGRAMME FEES NOTRAINING PROGRAMME COURSE DURATION (DAYS) PARTICIPANTFEES (RM) PERDAY / PER PAX 11 Advance Influencing & Negotiation Skills 2 15 pax (Min)1,100.00per pax 12 Supply Chain Management 2 25 pax (Max)5,000.00per day 13 Design & Development KPIs Based Performance Management System 2 25 pax (Max)4,500.00per day 14 Blue Ocean Strategy 2 15 pax (Min)2,000.00per pax 15 Stress Management To Improve Work Performance 2 25 pax (Max)4,500.00per day 16 Project Management Principle 2 20 pax (Min)1,800.00per pax 17 Techniques For Successful Project Management 2 20 pax (Min)1,500.00per pax 18 5S (Good House Keeping) 2 25 pax (Max)4,000.00per day 19 Occupational First Aid Skills & CPR 2 25 pax (Max)3,500.00per day 20 Misconduct in Employment & Conducting A Domestic Inquiry 2 25 pax (Max)4,000.00per day

7 EXCELLENT MANAGEMENT PERFECT MANAGER SIX THINKING HATS KECEMERLANGAN PENGURUSAN

8 PERFECT MANAGER

9 PERFECT MANAGERS COURSE OUTLINE COMPLETE Perfect Manager Modules Change Management Organization Management Motivation Presentation and Communications Skills Leadership Skills Education and Knowledge Management Team Building, Effective Financial Analytical Skills MODULESDESCRIPTION Module 1 Change Management -The Mandatory Pathway to Excellence Module 2 Organization Management – The Nuts and Bolts of Management Module 3 Motivation - Going the Extra Mile Module 4 Presentation and Communications Skills - Transforming your objectives into action Module 5 Module 5: Leadership - Leading With Confidence Module 6 Module 6: Education and Knowledge Management – Knowledge Is Power Module 7 Teams – Delegating and Self-Empowering Through Teams Module 8 Effective Financial Skills – Enhancing Your Financial Intelligence DURATION 6 DAYS INTRODUCTION The Perfect Manager is directed at people starting up or already in management. They can be first time managers or already involved in management. It is mandatory for the person who wants to further his or her career by mastering the eight essential competencies that every leader should have. OBJECTIVES Participants will learn: Effective contemporary management practices Techniques to enhance managerial skills To prepare to meet realistic goals and objectives How to solve everyday crises that managers face To motivate people to achieve optimum performance To out-think and out-flank competition the eight competencies of a perfect manager METHODOLOGY o 2-day programme, o Screen Projection o Lecturing o Discussion o Role Play o Presentations SPECIAL FACILITIES o LCD Projector o Laptop

10 Name: Low Pooi Mun Qualification: F.B.S.C; F. Inst. B. A; F.I.E.M; MCIM; Minst. A.M; MSP Experience: PM, as he is popularly known is a speaker with diverse hands-on experience and a career that spans 35 years in the commercial sector. His unique approach utilizing acronyms in creative ways to enhance audience comprehension and retention during training has earned him international commendation. PM is recognized as ' the guru of the acronym'. Name: Anthony P. Fernandez Qualification: B. Sc.(Hons); NSP; NTP; CDP (HP); MSP Experience: Business Development Director of a major IT company for over 18 years. Consultant trainer for Sales, Technical and Consultancy Certification for Hewlett Packard Asia Pacific from Made more than 100 working trips out of Malaysia, training in US, Germany, Australia, New Zealand, Hong Kong, India, Philippines, Thailand, Indonesia, Singapore, Malaysia and Bangladesh. Name: S. Yoga Thevan Qualification: ACMA (UK), MBA (UK), MSP Experience: With fifteen years of Financial Management experience Yoga became a Knowledge Facilitator in At present, he is extensively enhancing the financial knowledge of S.M.E. Directors who are Govt Grant (SMIDEC) recipients. He is a founding member of MAPS (Malaysian Association of Professional Speakers) and the President-Elect from 2006 till TRAINER PROFILE DURATION 6 DAYS

11 THE 12 LADDERS TO WORLD CLASS PERFORMANCE

12 OBJECTIVES This highly participate programme will enable participants at the end of the programme to: o Identify the importance of measurement in building world class performance o Identify the different measures on which organisations may be identified as world class o Focus on the measures and targets important to their organisations o Use a scorecard approach to build a strategy for continuous improvement of performance o Implement a measurement initiative in their organisations.METHODOLOGY o 2-day programme, o Screen Projection o Lecturing o Discussion o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos o Case StudiesOBJECTIVES This highly participate programme will enable participants at the end of the programme to: o Identify the importance of measurement in building world class performance o Identify the different measures on which organisations may be identified as world class o Focus on the measures and targets important to their organisations o Use a scorecard approach to build a strategy for continuous improvement of performance o Implement a measurement initiative in their organisations.METHODOLOGY o 2-day programme, o Screen Projection o Lecturing o Discussion o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos o Case Studies COURSE OUTLINE o How your Organization can compete with the best in the world? o The 12 Ladders to World Class Performance & The 5 Levels of Performance of each Ladder o Measures used by Top-performing Companies o Choosing the measures which are right for your organisation o Developing a World Class Performance Scorecard o Walking the Talk through "Revolusi Aksi" approaches o Implementing the World Class Performance actions/initiatives in your organisation. o Your Action Plans DURATION: 2 DAYS o The participants can now implement their Action Plans to ensure their organization improve their current Levels of Achievement to a Level 5 (World Class performance-WCP) o The WCP Scorecard can now be adopted as the Management Measurement Tool for monitoring the many business processes at your organization in terms of Levels of Achievement in the WCP. o The impact of the improvements made as a result of identifying the priority focus areas in the 12 Ladders by the respective teams or Individuals in your Organization will enable your organization to improve their quality outputs, more cost savings, better delivery of products and services, safer operations and a more sustainable corporate social responsibility involvement and impact to the environment. WHAT ARE THE BENEFITS DERIVED FROM THIS TRAINING TO YOUR ORGANISATION

13 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. TRAINER PROFILE Ramli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Sdn.Bhd. or DPS, a Malaysian locally incorporated company since 25 th June,1996.DPS have been mainly involved in the business of Training& Consulting, Professional Sports Promotion and Marketing of Malaysian made products both domestically and overseas. In the Training & Consulting business, DPS helps organizations both in the private and government sectors build world-class talent through unleashing their hidden talents as well as making continual improvements in their work areas, leadership and personal performances plus increase in their knowledge of quality, productivity, team building and team working like Quality Control Circle / Innovative & Creative Circle and Managers Quality Team (MQT) /Quality Improvement Team (QIT.) He is the author of the book Revolusi Aksi or Action Revolution published on 24 th March,2006 plus hundreds of articles on quality and productivity improvements, sports management and promotions, human capital, leadership and general subjects like hobbies and travels. He has now his own website that features his thoughts, events and happenings. MR. RAMLI ABU HASSAN

14 He works with organizations to establish World Class Performance in their business and satisfaction of customers,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management. He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others. In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.

15 SIX THINKING HATS

16 OBJECTIVES Dr. de Bono's objective is simple- Change, ideas and improvement and very useful for our routine such as in: 1.Facilitation of meetings 2.Preparation for discussions 3.Continuous process improvement 4.New process and new designs 5.Conflict resolution 6.Decision making and problem solving 7.Customer focus groups and interviews 8.Leadership development 9.PresentationsMETHODOLOGY o 2-day programme, o Screen Projection o Lecturing o Discussion o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos o Case StudiesOBJECTIVES Dr. de Bono's objective is simple- Change, ideas and improvement and very useful for our routine such as in: 1.Facilitation of meetings 2.Preparation for discussions 3.Continuous process improvement 4.New process and new designs 5.Conflict resolution 6.Decision making and problem solving 7.Customer focus groups and interviews 8.Leadership development 9.PresentationsMETHODOLOGY o 2-day programme, o Screen Projection o Lecturing o Discussion o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos o Case Studies COURSE OUTLINE Participants in the Six Thinking Hats course will show evidence of the following: 1.A marked tendency to identify themselves as thinkers 2.Confidence to cope with and improve their environments 3.Competencies enabling them to: -Identify and solve problems -Propose alternative solutions -Predict the consequences of each alternative -Assess the usefulness of each set of consequences -Select the best alternative -Implement it -Evaluate 4. Competencies enabling them to: - Develop a habit of perceiving events and situations as opportunities - Identify the benefits/desired outcomes of pursuing each opportunity - Identify the risks/dangers of pursing each opportunity - Design ways to minimize risks - Design plans for pursing a selected opportunity - Assess and reevaluate plans in progress 5. Competencies enabling them to: - Understand and take on a facilitator role in a group meeting DURATION: 2 DAYS

17 TRAINER PROFILE Nanda is a Certified Licensed Instructor of the world renown Thinking Skills System founded and created by Dr Edward de Bono. This Thinking Skill System is used by many corporations throughout the world. Nanda holds degrees in B.Sc Biochemistry (UKM), B.Sc in Alternative Medicine, (Calcutta, India), M.Sc in Applied Psychology (Rajasthan, India) and Diploma in Automotive Engineering (NIT Spore.) He is a Master Trainer in the Six Thinking Hats and Lateral Thinking Skills. He was trained and practiced in Singapore and is currently based in Kuala Lumpur. His presentation skills are exceptional – energetic, inspiring, creative, thought provoking and filled with humour. He specializes in Mind-Intellect-Subconcious Connections of the human personality. His profound understanding of human psychology and character formation allows him to read his students/course participants of their strengths and weaknesses. This allows him to address his seminars in a very effective way, especially tailored to bring change in attitude and innovation into the lives of those who attend his courses. He has been involved in training and organizing training programs for more than 15 years. His specialty is his ability to make the knowledge simple to understand and easy to practice in daily life. He is able to bring clarity of understanding in the topics that he teaches. He is also an active adventurer. He and his team of trainers conduct team building events throughout Malaysia. Team Building events such as Jungle Trekking, Mountain Climbing, Camping, Caving, Tele-match and Treasure Hunts are some of the events which are organized by him. MR. NANDA

18 CUSTOMER SERVICE PERFECT MANAGER PENGURUSAN PELANGGAN Customer Service Impact Customer Relationship Management

19 CUSTOMER SERVICE IMPACT

20 OBJECTIVES Understanding The Importance Of Customer Service 1.Learning Effective Customer Service Skills 2.Enhancing Communication Skills 3.Winning Customer Loyalty 4.Developing & Motivating A Customer-Focused TeamMETHODOLOGY o 2-day programme, o Screen Projection o Lecturing o Discussion o Case StudyOBJECTIVES Understanding The Importance Of Customer Service 1.Learning Effective Customer Service Skills 2.Enhancing Communication Skills 3.Winning Customer Loyalty 4.Developing & Motivating A Customer-Focused TeamMETHODOLOGY o 2-day programme, o Screen Projection o Lecturing o Discussion o Case Study COURSE OUTLINE III) Attracting Customers * What Attracts Us To Buy ? * Value First * Talk More About Value * Top 10 Mistakes Salespeople Make * Number Sensitivity * The Lady Is The Boss ? IV) Sharpen Your Weapon: Enhance Your Communication Skills * Telemarketing * The Magical Power Of Smiling * Respect & Sincerity * Body Language * Match The Buyers Styles * Understanding Your Employees & Your Customers, More V) Enhance Your Customer Value * Let Customer Feel That They Are Important * Under Promise, Over Deliver * Respond Positively & Timely * Satisfying Customers VI)Winning Customer Loyalty * Boosting Rapport: 4As * Details, Details, Details * Measure Customer Service * 4 Great Questions To Ask Customers * Always Have Customers In Mind * Give Your Customer A Pleasant Buying Experience DURATION: 2 DAYS COURSE OUTLINE I) Todays World Market * Win-Win Sales * Challenges of Globalization * 20th & 21st Century Marketing Model * Customers from Generation X, Y & Z II) Customer Care * Rewire Your Brain * Customer Service Skills * Put Customers First * Handling Customer Complaints Positively * Handling Problems With PLUS Points * Looking From Customers Angle o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos

21 TRAINER PROFILE He holds a BA (Hons.) with an overall GPA of 3.96 (out of 4.00) in Organizational and International Communication, cognate Industrial Psychology and Business from The University of Oklahoma, USA. With his excellent academic and research results, he received Cleo Cross International Student Scholarship (USA), a scholarship normally presented to one student per country only, in He was named Best Undergraduate in Communications Department for year , one of the first foreign students to attain such an achievement. Mr Aw has more than 16 years of professional and industrial experience in Human Resource Management and Administration. Public presentation, event management and sales/marketing are also his forte. Throughout his career so far, Mr Aw has assumed the positions of Director, Manager, Assistant Manager, Executive and Personal Assistant to CEO. Always believes in setting new standard of excellence, Mr Aw has managed and conducted various training programmes and workshops for supervisors up to General Managers both in English, Bahasa Malaysia and Mandarin. He has designed supervisory, management and motivational training programmes for factories, business companies as well as government bodies like Lembaga Kemajuan Wilayah Pulau Pinang (PERDA), Unit Penyelarasan Pelaksanaan, Jabatan Perdana Menteri and so forth. He has conducted an inspiring training program on Effective Factory & Organizational Management at Universiti Sains Malaysia. He has also presented his paper at SMIDEC workshop/conference and at the same time written articles for local newspapers. MR. AW SIN JAM

22 CUSTOMER RELATIONSHIP MANAGEMENT

23 OBJECTIVESOBJECTIVES COURSE OUTLINE 1.Demonstrate the link between marketing organizations and long term relationship with customers through relationship marketing. 2.Analyze a company's internal and external environment and present and long term direction, its resources and competitive capabilities for crafting relationship marketi ng strategy. 3.Identify characteristics and drivers of relationship market ing. 4.Formulate relationship marketing programs based on Mc. Kinseys 7 s. 5.Monitoring and controlling relationship in organization for good strategy execution and build core competencies and competitive capabilities. WHO SHOULD ATTEND 1.Managing director 2.Director 3.General manager/ deputy manager/assistant general manager 4.Senior administrator 5.Marketing managerr 6.Customer relationship officer/ Customer service officer 7.Public relationship officer DURATION: 2 DAYS o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos 1.To examine all elements in managing relationship with customers. 2.To compare and contrast different paradigms in ma naging customers. 3.To plan, analyze and execute decisions on relation al strategies in marketing. 4.To discuss on various relational strategies in today s business environment. METHODOLOGY o 2-day programme, o Screen Projection o Lecturing o Discussion o Case Study COURSE CONTENT Part 1: Traditional marketing vs Relational marketing Part 2: Identifying critical relationship marketing success factors Part 3: Developing relationship marketing practices Part 4: Adapting to context specific conditions

24 TRAINER PROFILE She is currently is a associate professor in the area of marketing at the UUM College of Business (COB), and the Chairperson of Doctoral Studies, UUM College of Business, Sintok, Kedah. She started her career as a lecturer since 1996.She obtained her PhD from University of Science Malaysia (USM) and her masters degree from University of Stirling, Scotland. She earned her first degree (Bachelor in Business Administration) from University Utara Malaysia (UUM) in Prior to joining the academia, she worked as a marketing executive for Ramgate Systems Sdn. Bhd. (subsidiary of DRB HICOM). Prior to her current position, she was the course coordinator for MBA program at Executive Development Center (EDC), UUM and Deputy Dean (Research & Postgraduate Studies) Faculty of Business Management, UUM. She was given the responsibilities to handle postgraduate related matters such as curriculum and pr ogram development, managing the collaboration with partners in offering the post graduate programs and promotion of post graduate programs in local and international market. Her expertise is in marketing related area and her research works have been published in academic journals such as Malaysian Journal of Consumer & Family Economics, Journal of Distance Education, Management Journal, International Journal of Management & Business, The Journal of Global Busi ness Management, Journal of Quality and International Retail and Marketing Review. She has also p resented her research works in many local and international conferences. She was also the chief edit or for the Utara Management Journal and associate editors for the Journal of Business Manageme nt and Management Journal. She is currently supervising Masters and PhD students particularly in th e area ofrelationship marketing, customer relationship management, strategic marketing and sales m anagement. At UUM College of Business, she teaches undergraduate and postgraduate courses (M BA and DBA)such as Marketing Management, Relationship Marketing, She is currently is a associate professor in the area of marketing at the UUM College of Business (COB), and the Chairperson of Doctoral Studies, UUM College of Business, Sintok, Kedah. She started her career as a lecturer since 1996.She obtained her PhD from University of Science Malaysia (USM) and her masters degree from University of Stirling, Scotland. She earned her first degree (Bachelor in Business Administration) from University Utara Malaysia (UUM) in Prior to joining the academia, she worked as a marketing executive for Ramgate Systems Sdn. Bhd. (subsidiary of DRB HICOM). Prior to her current position, she was the course coordinator for MBA program at Executive Development Center (EDC), UUM and Deputy Dean (Research & Postgraduate Studies) Faculty of Business Management, UUM. She was given the responsibilities to handle postgraduate related matters such as curriculum and pr ogram development, managing the collaboration with partners in offering the post graduate programs and promotion of post graduate programs in local and international market. Her expertise is in marketing related area and her research works have been published in academic journals such as Malaysian Journal of Consumer & Family Economics, Journal of Distance Education, Management Journal, International Journal of Management & Business, The Journal of Global Busi ness Management, Journal of Quality and International Retail and Marketing Review. She has also p resented her research works in many local and international conferences. She was also the chief edit or for the Utara Management Journal and associate editors for the Journal of Business Manageme nt and Management Journal. She is currently supervising Masters and PhD students particularly in th e area ofrelationship marketing, customer relationship management, strategic marketing and sales m anagement. At UUM College of Business, she teaches undergraduate and postgraduate courses (M BA and DBA)such as Marketing Management, Relationship Marketing, DR. NOR AZILA MOHD NOOR

25 TRAINER PROFILE DR. ABDUL RAHIM OTHMAN He is currently is the senior lecturer in the area of marketing of College of Business (COB), Universiti Utara Malaysia (UUM). He started his career as a lecturer since He obtained his PhD from University of Science Malaysia (USM) and his masters degree from Phillips University at Oklahoma USA. He earned his first degree (Bachelor of Arts in Economics and Mathematics) from Knox College, Illinois, USA in Prior to joining the academia, he worked as a marketing executive at freight fo rwarding company based in Kuala Lumpur. Prior to his current position, he was the Deputy Dean(Acade mics) Faculty of Business Management, UUM. He was given the responsibilities to handle undergraduat e related matters such as curriculum and program development, managing the collaboration with artners in offering the undergraduate programs and promotion of undergraduate programs in local and in ternational market. He was also Deputy Director of Center of Entrepreneurial Development which involves in development and training the entrepreneurs under the Ministry of Entrepreneur and other government agencies. His expertise is in marketing related area and his research works have been published in academic journals such as The Malaysian Construction Journal. He has also presented his research works in many local and international conferences. He is currently supervising Masters and PhD students particularly in the area of relationship marketing, customer relationship management, strategic marketing, firms performance, internal marketing, tourism marketing and knowledge management. At UUM Colleg e of Business, he teaches undergraduate and postgraduate courses (MBA and DBA) such as Marketing Management, Relationship Marketing, Research Method, Strategic Marketing, Marketing Strategy and Analysis and International Marketing. DR. ABDUL RAHIM OTHMAN He is currently is the senior lecturer in the area of marketing of College of Business (COB), Universiti Utara Malaysia (UUM). He started his career as a lecturer since He obtained his PhD from University of Science Malaysia (USM) and his masters degree from Phillips University at Oklahoma USA. He earned his first degree (Bachelor of Arts in Economics and Mathematics) from Knox College, Illinois, USA in Prior to joining the academia, he worked as a marketing executive at freight fo rwarding company based in Kuala Lumpur. Prior to his current position, he was the Deputy Dean(Acade mics) Faculty of Business Management, UUM. He was given the responsibilities to handle undergraduat e related matters such as curriculum and program development, managing the collaboration with artners in offering the undergraduate programs and promotion of undergraduate programs in local and in ternational market. He was also Deputy Director of Center of Entrepreneurial Development which involves in development and training the entrepreneurs under the Ministry of Entrepreneur and other government agencies. His expertise is in marketing related area and his research works have been published in academic journals such as The Malaysian Construction Journal. He has also presented his research works in many local and international conferences. He is currently supervising Masters and PhD students particularly in the area of relationship marketing, customer relationship management, strategic marketing, firms performance, internal marketing, tourism marketing and knowledge management. At UUM Colleg e of Business, he teaches undergraduate and postgraduate courses (MBA and DBA) such as Marketing Management, Relationship Marketing, Research Method, Strategic Marketing, Marketing Strategy and Analysis and International Marketing.

26 COMPETENCY SKILLS PERFECT MANAGER KEMAHIRAN KETRAMPILAN PROFESSIONAL IMAGE GROOMING / ETIQUETTE PRESENTATION SKILLS

27 COURSE OUTLINE 1.What's Appropriate for Work: Understanding the Difference between Social and Professional Behavior 2.Diamonds in the Rough: Polishing Your Professional Behavior. 3.Dress for Success: Looking Your Best 4.On Time and On Track: Keys to Basic Time Management 5.What It Looks Like: The Anatomy of a Successful Presentation 6.Let Me Tell You: Understanding Audience Differences 7.Highs and Lows: Adding Vocal Variety 8.Stop Shaking in Your Shoes: How to Overcome the Fear of Public Speaking. 9.How and When to Use Humor 10. Know-It-Alls, Talkers, and Bullies: Managing 11.Flipcharts, PowerPoint, and Slides: Effective Visual AidsHecklers 12.People Who Can, Do: Preparation and Practice WHO SHOULD ATTEND This program is designed for anyone who has a desire to improve their Presentation Skills to create a climate of positive communication in their organisation. DURATION: 2 DAYS OBJECTIVES In this workshop participants will: 1.Define appropriate and inappropriate office behavior. 2.Describe appropriate office dress. 3.Demonstrate professional use of the telephone in a business environment whether they are answering the phone, transferring a call, placing a caller on hold, orleaving a voic message. 4.List steps for dealing with difficult people. 5.Identify and rephrase blunt wording for more professional communication. 6.Understand and demonstrate the use of to-do lists and the ABC prioritization technique. 7.Explain methods for handling typical office interruptions:visitors, phone calls, requests from the boss or subordinates.METHODOLOGY o 2-day programme, o Screen Projection o Lecturing o Discussion o Case Study o Individual & Group Workshop Exercises o Discussions o Role Plays o Videos

28 TRAINER PROFILE 2004 – Aug – Aug 2006 Unit Head Manpower Development, Customer Services Department, Malaysia Airlines Managed trainers and administration staff with full responsibility for all training of MAS Customer Services staff at KLIA Adviser to the Customer Services Grooming Council and in charge of Grooming standards of Customer Services Department system wide. Responsible in the production of the Grooming Manual for Ground staff. Master trainer I MAKE THE DIFFERENCE – GOING BEYOND EXPECTATIONS module programmed by Malaysia Airlines Academy – Aug – Aug 2006 Unit Head Manpower Development, Customer Services Department, Malaysia Airlines Managed trainers and administration staff with full responsibility for all training of MAS Customer Services staff at KLIA Adviser to the Customer Services Grooming Council and in charge of Grooming standards of Customer Services Department system wide. Responsible in the production of the Grooming Manual for Ground staff. Master trainer I MAKE THE DIFFERENCE – GOING BEYOND EXPECTATIONS module programmed by Malaysia Airlines Academy.

29 TRAINER PROFILE 1994 – 2004 Training Executive at Malaysia Airlines Academy ( MAA ) 1.Designed and developed Customer Services module for Ground Services Conducted all Technical and Soft Skills courses for MAS Ground Services staff system wide. 2.Represented departmental head for any presentation on Customer Services module to external customers.Travel worldwide to train MAS staff on Customer Service/Soft skills programme. 3.One month attachment in Phnom Penh, Cambodia to train Royal Air Cambodge ground staff. 4.One month in Male, Maldives to train Air Maldives ground staff. One month in Jakarta to train ground handlers at Jakarta airport 5.Trained Maybank staff on Customer Service module, Sayang Sayang Customer.. 6.Trained Northport top-level managers on Enhancing Your Professional Image module. 7.Trained Pegawai Tadbir Diplomat – INTAN on Enhancing Your Professional Image. 8.Trained UNITAR top management on Enhancing Your ProfessionalImage module 9.Represented Malaysia Airlines Academy as a guest speaker at a Tourist Guide National Conference on the Topic – Image and the professional – 2004 Training Executive at Malaysia Airlines Academy ( MAA ) 1.Designed and developed Customer Services module for Ground Services Conducted all Technical and Soft Skills courses for MAS Ground Services staff system wide. 2.Represented departmental head for any presentation on Customer Services module to external customers.Travel worldwide to train MAS staff on Customer Service/Soft skills programme. 3.One month attachment in Phnom Penh, Cambodia to train Royal Air Cambodge ground staff. 4.One month in Male, Maldives to train Air Maldives ground staff. One month in Jakarta to train ground handlers at Jakarta airport 5.Trained Maybank staff on Customer Service module, Sayang Sayang Customer.. 6.Trained Northport top-level managers on Enhancing Your Professional Image module. 7.Trained Pegawai Tadbir Diplomat – INTAN on Enhancing Your Professional Image. 8.Trained UNITAR top management on Enhancing Your ProfessionalImage module 9.Represented Malaysia Airlines Academy as a guest speaker at a Tourist Guide National Conference on the Topic – Image and the professional.

30 TRAINER PROFILE 1992 – 1994 MAS Ground Services Instructor - Trained Ground Services staff system wide. - One month attachment in Male, Maldives to train Air Maldives airport staff and assisted in designing the uniform. - Three months attachment at Terminal 3 to be in charged of - Discipline, Grooming and on the Job Training for new staff. - Responsible for the introduction of Grooming training for Ground - Services staff in Domestic Stations and in charge of Grooming for Domestic stations. - Responsible for Developing Service Transaction Guidelines manual for MAS Ground Services division 1992 – 1994 MAS Ground Services Instructor - Trained Ground Services staff system wide. - One month attachment in Male, Maldives to train Air Maldives airport staff and assisted in designing the uniform. - Three months attachment at Terminal 3 to be in charged of - Discipline, Grooming and on the Job Training for new staff. - Responsible for the introduction of Grooming training for Ground - Services staff in Domestic Stations and in charge of Grooming for Domestic stations. - Responsible for Developing Service Transaction Guidelines manual for MAS Ground Services division

31 PERFECT MANAGER MOTIVATION PROGRAMME Power –Up With NLP ( A Personal Transformation Programme) 4 4 MOTIVATION PROGRAMME Power-Up With NLP For Managers Making Teamwork Like Quality Circle Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP PROGRAM MOTIVASI

32 PERFECT MANAGER A PERSONAL TRANSFORMATION PROGRAM

33 COURSE OUTLINE DURATION: 2 DAYS OBJECTIVES At the end of this program participants will be able to: 1.Develop a new way of thinking to produce optimism and energy. 2.Create goals that will ensure success 3.Develop wonderful relationships that will lead to synergy. 4.Build self confidence that will enhance your potential. 5.Handle self better in difficult situations 6.Make yourself more effective to improve performance A PERSONAL TRANSFORMATION PROGRAM 1.The final outcome of the program is increased self control and mental discipline which will elevate your success in your career and personal goals. 2.Personal relationships becomes more rewarding, with better control of your own thoughts, your state of mind and the way you communicate. LEARNING OUTCOME Module 1: P - Positive Attitude Discover the laws of the mind and how you can utilize those principles to unleash the potential that lies within you. Learn the secrets and thinking of successful people and be aware that you are the architect of your own life. Module 2: O – Outstanding Goals/Performance Understand the importance and effects of goals in your life. Identify the factors that impede goal attainment and learn effective goal setting that will stimulate massive action. Discover the strategies to achieve your goals in the most effective way, which leads to a win-win situation for all. Module 3: W – Wonderful Relationships Every successful person needs the help and support of those around them, and this will only happen from positive relationships. Understand peoples communication style learn how to create rapport effectively with others so they may assist you in achieving your dreams. Discover how people think (metaprogram) to create the synergy that you need Module 4: E – Empowering Belief Understand that every change that is desired has to begin from within, which is your belief. Understand what is stopping you from pursuing what you desire and execute 4 simple steps to change your inner program. Learn and master the belief of successful people. This program explains practical methods and techniques that can be used to control our mind and the mind of others. Power-UP! is a direct application of Neuro Linguistic Programming (NLP) in understanding how we see, hear or feel when we communicate with people. This improves our understanding on how we think and react in certain situation. INTRODUCTION

34 COURSE OUTLINE Module 5: R - Resourceful State Discover how an emotional state is formed and learn simple techniques to overcome negative thinking. Create the character and attitude that will maximize your potential for success. Learn the practices to inculcate energy and enthusiasm in every activity that you are. COURSE TENTATIVE TIMEDETAILS 08: :30Registration & Icebreaking 09: :30Session 1 10: :00Tea Break 11: :00Session 2 01: :15Lunch 02: :45Session 3 03: :00Tea Break 04: :00Session 3 TIMEDETAILS 09: :30Session 5 10: :00Tea Break 11: :00Session 6 01: :15Lunch 02: :45Session 7 03: :00Tea Break 04: :30In a Nutshell 04:30 – 05:00Course Evaluation, Certificate Presentation & Close WHO SHOULD ATTEND This program is designed for anyone who has a desire to develop a winning mindset and wishes to create a climate of positive communication in their organisation. This program 2 day course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program. METHODOLOGY

35 PERFECT MANAGER FOR MANAGERS

36 COURSE OUTLINE DURATION: 2 DAYS OBJECTIVES This program is designed to enhance the leadership and communication skills of managers and leaders in using NLP. You will learn to… 1.Improve your ability to influence others to achieve more 2.Lead and motivate others 3.Develop a vision – for yourself or the business 4.Coach others to perform well 5.Accomplish goals 6.Handle tricky relationships 7.Make effective changes FOR MANAGERS Module 1: Understanding the Basics 1.Achieving Managerial Excellence with NLP 2.Overcoming Barriers to Success 3.Utilising NLP Principles at Work Module 2: Building Relationships that Work 1.Understanding others: VAK 2.Building Rapport: Match and Mirror 3.Using Words to Get Results: Metaprograms 4.Choosing and Anchoring Positive Emotions Module 3: Leading People to Perform 1.Managing Your Emotions 2.Inspring and Motivating Others: Milton Model 3.Giving Feedback to Fuel Improvement 4.Coaching for Peak Performance: Meta Model 5.Handling Difficult People Module 4: Achieving Business Excellence 1.Creating a Compelling Vision 2.Maximising Success through Change: Logical Levels 3.Setting and Achieving Goals 4.Modelling Winning Performance Todays workplace can be a stressful place to be at least for some. Organizations are continually working to adapt to fast changing environments, to stay ahead and make profits. Individuals work harder under the constant pressure to perform better and achieve more. Many people are dissatisfied with their situation and want change. NLP is a valuable approach to making the improvements and transformations that these people seek. Whether you wish to put in place a few subtle changes to your performance, influence or achievements at work, or to turn your whole life upside down, youll find some fantastic tools in NLP to help you. INTRODUCTION PROGRAM IMPLEMENTATION The 4 modules will be implemented in three stages. Each stage will run for three days, making it a total of nine days. The modules which will be covered for each stage are as follows: Stage 1: Module 1 & Module 2 Stage 2: Module 3 Stage 3: Module 4 METHODOLOGY This 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program

37 UNGKU AZLAN SHAH BIN UNGKU CHULAN Certified NLP Trainer (NFNLP), NLP Master Practitioner (NFNLP)MSc. HRD (UPM), B.App.Sc. (Curtin), B.Arch. Hons (UiTM), Dip. Dakwah & Usuluddin (KDH). After practicing architecture for 1 year, and being part of the team lead by the nations motivational expert, Dato Dr. Mohd. Fadzilah Kamsah for several years, Azlan decided to start his own firm. With his wealth of experience as an NLP Practitioner as well as a professional trainer, he commits himself towards creating results in businesses and inspire people to be their best at whatever they do.. Azlan is a highly trained professional who has developed and conducted more than 500 courses particularly in the areas of personal excellence, learning skills, teambuilding, human relations, sales and leadership. All these programs incorporate Neuro Linguistic Programming (NLP), practical tools and fun experiential learning.

38 UNGKU AZLAN SHAH BIN UNGKU CHULAN Azlan holds two basic degrees; one from Curtin University of Technology, Australia, in Applied Science and the second in Architecture from Universiti Teknologi MARA. He also holds a Masters degree in Human Resource Development from the Universiti Putra Malaysia where he graduated with a 3.97 average. All three degrees have served him well in bringing to his clients a sharply honed ability to evaluate business processes, both technical and people base. Along with his three degrees, Azlan is also a Master practitioner of Neuro Linguistic Programming (NLP) from the National Federation of Neuro Linguistic Psychology, USA and a Certified NLP Trainer. Azlans intention is to help clients grow their business in a way that is sustainable and that supports their values. He believes in using the medium of business to improve the lives of his clients and to make a difference for others in our community and the world. Azlan is now making himself very much at home in Bangi with his wife and two children. He also has a passion for travel and an innate skill in bringing out the best in the people he works with.

39 PERFECT MANAGER KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA

40 KANDUNGAN KURSUS o Fahami prinsip atau hukum yang wujud dalam alam semesta dan bagaimana anda boleh gunakan prinsip tersebut untuk merealisasikan potensi yang ada pada diri anda. o Ketahui rahsia dan amalan orang yang berjaya dan sedar bahawa anda juga merupakan arkitek untuk kehidupan anda. MODUL 2: MINDA DAN PERUBAHAN PARADIGMA o Fahami bahawa setiap perubahan yang diingini perlu dimulakan secara dalaman dahulu; iaitu dengan mengubah pemikiran anda. o Selidiki apa yang menghalang anda dari mencapai apa yang dikehendaki dan laksanakan 4 langkah mudah untuk mengubah program anda. o Pelajari teknik-teknik mudah untuk meningkatkan motivasi anda. MODUL 3: BUDAYA BERPRESTASI TINGGI DAN KETEPATAN] o Ketahui penyakit yang boleh menghalang penambahbaikan. o Fahami konsep KAIZEN dan pelajari kaedah dan sikap yang diperlukan untuk meningkatkan prestasi di tempat kerja. o Ketahui soalan yang boleh ditanya untuk memastikan tugas yang dibuat berada di tahap yang cemerlang. DURATION: 2 DAYS OBJEKTIF PROGRAM Selepas menjalani program latihan ini, para peserta akan dapat: 1.Mengenal potensi diri dari semua sudut (rohani, emosi,sosial, mental). 2. Mengetahui kaedah membentuk motivasi dan kecemerlangan diri. 3.Menghayati dan mengaplikasikan nilai murni 1Malaysia 4.seperti Integriti, Kesetiaan dan Budaya Berprestasi Tinggi semasa menjalankan tugas dan tanggungjawab. ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA MODUL 1: MENGENAL POTENSI DIRI Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak. Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat. PENGENALAN METADOLOGI KURSUS Kaedah pembelajaran yang digunakan dalam kursus ini bersifat Experiential Learning yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.

41 DURATION: 2 DAYS ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak. Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat. Kaedah pembelajaran yang digunakan dalam kursus ini bersifat Experiential Learning yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari. KANDUNGAN KURSUS MODUL 4: BUDAYA ILMU DAN INOVASI o Fahami perubahan dan cabaran yang wujud dalam era ilmu masa kini dan pentingnya usaha untuk mengikuti perubahan yang ada. o Pelajari kaedah dan tabiat yang boleh diamalkan agar anda sentiasa dalam keadaan belajar. o Ketahui kaedah untuk mencetuskan idea yang kreatif dan inovatif dengan menggunakan kuasa minda bawah sedar anda. MODUL 5: PENGUASAAN PENGURUSAN KEWANGAN PERIBADI AL-FALAH o Kepentingan Pelan Kewangan yang canggih o Konsep pengurusan wang dan harta. o Penyediaan dan kefahaman Penyata Kewangan. o Pengurusan pengaliran tunai – Perancangan dan analisa o Pengurusan Liabiliti – Perancangan dan Analisa MODUL 6: PENGUASAAN PENGURUSAN HUTANG o Strategi Pengurangan Hutang. o Hutang Sewa-beli kereta. o Hutang Hartanah – Pelunasan. o Hutang Kad Kredit. o Strategi Penghapusan Hutang – Perancangan Akhirat KANDUNGAN KURSUS MODUL 7: BUDAYA INTEGRITI DAN KEBIJAKSANAAN o Fahami dan hayati kesan integriti dalam kehidupan seseorang. o Ketahui faktor yang menghalang seseorang daripada mempunyai integriti, dan pelajari kaedah untuk membentuk sifat murni dalam perhubungan dengan orang lain. o Fahami kaedah untuk menangani suatu masalah dengan penuh berhemah dan teliti agar mencapai keadaan menang-menang untuk semua. o Memupuk kesedaran dan pengetahuan dalam mengurus atau merancang kewangan persendirian, keluarga dan komuniti masyarakat dengan berkonsepkan Al-Falah dan nilai-nilai Islam di mana ianya dapat membentuk budaya integriti di kalangan masyarakat berbilang bangsa MODUL 8: BUDAYA KETABAHAN DAN KESETIAAN o Hayati paradigma yang dimiliki oleh orang yang berjaya dalam mengharungi cabaran dan halangan yang mendatang. o Fahami bagaimana ketakutan terbentuk dan pelajari teknik-teknik mudah untuk mengatasi ketakutan anda. o Bentuk sifat dan sikap yang akan memaksimumkan potensi kejayaan anda. Pelajari kaedah untuk membentuk sifat kepimpinan dan kesetiaan dalam organisasi.

42 Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak. Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat. Kaedah pembelajaran yang digunakan dalam kursus ini bersifat Experiential Learning yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari. 08:30am - 09:00amPendaftaran & Taklimat 09:00am - 10:30amModul 1: Mengenal Potensi Diri 10:30am - 11:00amMinum Pagi 11:00am - 01:00pm Modul 2: Minda dan Perubahan Paradigma 01:00pm - 02:15pmMakan Tengahari & Solat Zohor 02:15pm - 03:45pmModul 3: Budaya Berprestasi Tinggi dan Ketepatan 03:45pm - 04:00pmMinum Petang 04:00pm - 05:00pmModul 4: Budaya Ilmu dan Inovasi 07.00pm pmMakan Malam dan Solat Maghrib 08.00pm pmModul 5: Penguasaan Pengurusan Kewangan Peribadi Al-Falah 10.00pm pmJamuan Ringan & Bersurai 08:30am - 09:00amPendaftaran & Taklimat 09:00am - 10:30amModul 1: Mengenal Potensi Diri 10:30am - 11:00amMinum Pagi 11:00am - 01:00pm Modul 2: Minda dan Perubahan Paradigma 01:00pm - 02:15pmMakan Tengahari & Solat Zohor 02:15pm - 03:45pmModul 3: Budaya Berprestasi Tinggi dan Ketepatan 03:45pm - 04:00pmMinum Petang 04:00pm - 05:00pmModul 4: Budaya Ilmu dan Inovasi 07.00pm pmMakan Malam dan Solat Maghrib 08.00pm pmModul 5: Penguasaan Pengurusan Kewangan Peribadi Al-Falah 10.00pm pmJamuan Ringan & Bersurai Hari Pertama

43 Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak. Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat. Kaedah pembelajaran yang digunakan dalam kursus ini bersifat Experiential Learning yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari. Hari Kedua 08.30am amModul 6 : Penguasaan Pengurusan Hutang 09:30am - 10:30amModul 7: Budaya Integriti dan Kebijaksanaan 10:30am - 11:00amMinum Pagi 11:00am - 01:00pmModul 8: Budaya Ketabahan dan Kesetiaan 01:00pm - 02:15pmMakan Tengahari dan Solat Zohor 02:15pm - 03:45pmRangka Tindakan 03:45pm - 04:00pmMinum Petang 04:00pm - 05:00pmPenilaian Kursus 05.00pm pm Penyampaian Sijil & Penutup 08.30am amModul 6 : Penguasaan Pengurusan Hutang 09:30am - 10:30amModul 7: Budaya Integriti dan Kebijaksanaan 10:30am - 11:00amMinum Pagi 11:00am - 01:00pmModul 8: Budaya Ketabahan dan Kesetiaan 01:00pm - 02:15pmMakan Tengahari dan Solat Zohor 02:15pm - 03:45pmRangka Tindakan 03:45pm - 04:00pmMinum Petang 04:00pm - 05:00pmPenilaian Kursus 05.00pm pm Penyampaian Sijil & Penutup

44 Beliau suka membantu pelanggan mengembangkan perniagaan mereka dengan cara yang berterusan. Beliau percaya dengan menggunakan media perniagaan untuk memperbaiki kehidupan pelanggannya akan dapat membezakan diri dengan orang lain dalam komuniti masyarakat kita dan global. Azlan sekarang menetap di Bangi bersama isteri dan dua orang anaknya. Encik Azlan merupakan seorang yang profesional dan sangat terlatih, di mana beliau telah mengembangkan dan melakukan lebih dari 500 program khususnya dalam bidang keunggulan peribadi, kemahiran belajar, membentuk pasukan, hubungan manusia, jualan dan kepimpinan. Semua program ini menggabungkan Neuro Linguistic Programming (NLP), alat-alat praktikal dan pengalaman belajar yang memberangsangkan. Beliau dikurniakan dua Ijazah; satu daripada Curtin University of Technology, Australia, dalam bidang Sains Gunaan dan yang kedua dalam bidang Akitek dari Universiti Teknologi MARA. Beliau juga memiliki Master di bidang Pembangunan Sumber Manusia dari Universiti Putra Malaysia di mana ia lulus dengan CGPA 3,97. Selain itu beliau juga merupakan pengamal Master of Neuro Linguistic Programming (NLP) dari Persekutuan Kebangsaan Neuro Linguistic Psikologi, Amerika Syarikat dan Certified NLP Trainer

45 A.W.VENDARGON Beliau merupakan Certified Financial Planner (CFP), Islamic Financial Planner (IFP), Registered Financial Planner (RFP) dan Pakar Perunding bagi Latihan dan Konsultasi. Beliau terlatih dalam bidang pengurusan kewangan dan perakaunan. Beliau telah bekerja dalam bidang pengurusan kewangan dengan syarikat besar selama lebih dari 10 tahun. Beliau telah berkecimpung dalam bidang latihan dan menjadi jurucakap dalam bidang insuran sejak tahun 1996 lagi. Beliau telah terlibat dalam bidang insurans,unit trust, syarikat pemasaran multi-level dan organisasi syarikat untuk memberi motivasi kepada ahli pasukan mereka Selain menjadi jurulatih perunding, minat beliau untuk mengajar telah berkembang, beliau telah menjadi tenaga pengajar di bahagian perakaunan dan pengurusan, bayaran, kewangan, CFP, RFP IFP dan sebagainya. Beliau juga pernah menjadi speaker dalam rancangan di ASTRO Vizhuthugal yang menyentuh mengenai cara menangani masalah kewangan secara bijak dan teratur

46 PERFECT MANAGER QUALITY CIRCLE

47 COURSE OUTLINE ICC Philosophy including History of ICC in Malaysia. 2.The QCC Secretariat- Roles & Responsibilities. 3.The Role of Facilitators, Team Leaders and Team Members 4.Quality Improvement Tools like Basic 7 QC Tools and the 7 management Tools for QC (M&)-where necessary. ICC Project based on the P-D-C-A Cycle of Control and Improvement. ICC Project Report & Presentation ICC Presentation Judging Criteria. 8.How to maintain and improve further the ICC Teamwork and Projects. ICC relations with subjects like Zero Defect (ZD) Culture (including Zero Changeovers, Zero Defects, Zero Waste, Zero Delays, Zero Injuries and Zero Breakdown), Kaizen,5-S (Visual Organization & Good Housekeeping), Cross Functional Teamworking, World Class Performance factors and others (if necessary) 10.How to make ICC People and Projects to bring great impact to Your Co's Business Results. DURATION: 2 DAYS OBJECTIVES For all Participants: Understand the true (real) meaning of the philosophy of especially based on the Union Of Japanese Scientists and Engineers (JUSE) QC Circle Koryo (General Principles) of the QC Circle) including all aspects of the QCC Fundamentals, History and Purpose. The Malaysia ICC Story and Journey will also be highlighted for all participants knowledge. As a whole, ICC at your company will together assist your Top Management by creating an impact to Your Co's Business Results with better quality products and increase productivity. The overall teamwork Environment will be better than before and avery ICC team members will ensure that Your Company Business Performance and Total Customer Satisfaction (by conformance to customer requirements) will become better both domestically and at her overseas markets. METHODOLOGY This 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program

48 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. TRAINER PROFILE Ramli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Sdn.Bhd. or DPS, a Malaysian locally incorporated company since 25 th June,1996.DPS have been mainly involved in the business of Training& Consulting, Professional Sports Promotion and Marketing of Malaysian made products both domestically and overseas. In the Training & Consulting business, DPS helps organizations both in the private and government sectors build world-class talent through unleashing their hidden talents as well as making continual improvements in their work areas, leadership and personal performances plus increase in their knowledge of quality, productivity, team building and team working like Quality Control Circle / Innovative & Creative Circle and Managers Quality Team (MQT) /Quality Improvement Team (QIT.) He is the author of the book Revolusi Aksi or Action Revolution published on 24 th March,2006 plus hundreds of articles on quality and productivity improvements, sports management and promotions, human capital, leadership and general subjects like hobbies and travels. He has now his own website that features his thoughts, events and happenings. MR. RAMLI ABU HASSAN

49 He works with organizations to establish World Class Performance in their business and satisfaction of customers,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management. He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others. In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.

50 PERFECT MANAGER Advance Influencing & Negotiation Skills SELLING SKILLS KEMAHIRAN JUALAN

51 SELLING SKILLS PERFECT MANAGER ADVANCE INFLUENCING & NEGOTIATION SKILLS

52 COURSE OUTLINE 1.Own Rating as a Negotiator 2.Integrated Model for Negotiation & Influence 3.Negotiation & Influence Strategies 4.Practice Sessions with feedback: 5 Cases 5.Handling Difficult Situations: e.g. Impasse, deadlocks, etc. 6.Input Sessions Enhanced by Video 7.Planning for Personal Skills Improvement DURATION: 2 DAYS OBJECTIVES At the end this programme the participants will be able to: 1.Explain an integrated Modal for Negotiation & influence and relate it to their own experiences. 2.Diagnose their own and other peoples impact in negotiation/ influencing. 3.Gain additional skills and upgrade their present skills through 5 practice sessions. 4.Begin to act on feedback of their negotiation/ influencing behavior from others. 5.Describe the characteristics of different negotiating situations and how to deal with them effectively. 6.Plan some personal changes to improve their approach to and style of negotiating and influencing others. METHODOLOGY o Individual hands-on exercises o Small-group hands-on exercise o Large-group exercise o Role-playing o Application planning EVALUTION STRATEGIES 1.Ongoing facilitator observation & feedback throughout the course 2.Peer feedback 3.End-of- course evaluation

53 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. TRAINER PROFILE 1.This training is conducted by Dr. Rizal Naidu who has 33 years 2.experience in marketing, negotiations skills, customers service, 3.Presentation skills, Public Speaking and Communication Skills. 4.He has addressed more than one thousand seminars and trainings all over the world. 5.The training is not based on lecture format, rather on active 6.participants and the co-operative learning concept. The trainer is a 7.practical person and will be sharing his experience which will make the participants enjoy learning by doing role plays. 8.He was given the title Maha Guru (The Great Teacher) and par excellence speaker and orator. 9.Specially selected videos used to create special visual learning experience. Powerful demonstrations make the whole training. A wonderful and high energy experience. 10.Every participants will have opportunities to experience his or her real potential. 11.Dr. Rizal is not only an international motivator and trainer. He is also an author of latest book power closing & handling objections. DR. RIZAL NAIDU

54 PERFECT MANAGER INCREASE STOCK HANDLING SUPPLY CHAIN MANAGEMENT

55 DURATION: 2 DAYS OBJECTIVES At the end this programme the participants will be able to: 1.Learn to boost productivity, collaboration, and innovation 2.Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability 3.Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service 4.Explore Key Performance Indicators (KPIs), their hierarchy, and relationship to supply-chain performance 5.Choosing the right KPIs to capture, analyze and benchmark performance 6.Achieve greater confidence among peers and industry recognition. METHODOLOGY This session will entail a series of presentation from business world and research, with in-depth facilitated exchanges and discussions to reveal new insights and wisdom that will be useful and timely for attendees. COURSE OUTLINE DAY 1 Session 1Introduction and development of SCM Session 2 Supply Chain Management Fundamentals Session 3 The drivers of Supply Chain transformation Session 4Exploring Supply Chain Capabilities Day 2 Session 1 Building Competitive Operations, Planning, and Logistics Session 2Industry benchmarking Session 3 Managing Customer and Supplier Relationships Session 4 Using Information Technology to Enable Supply Chain Management

56 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. TRAINER PROFILE Sr. Asso. Prof. Dr. R.Premkumar (PhD USM) is the leading operations- focused consultant, specializing in end-to-end supply chain solutions. Industry and research students look to Prem' expertise to develop and implement strategies for intelligent solutions in distribution center design, warehouse strategic planning, distribution network configuration, transportation system planning, system integration and implementation, logistics and manufacturing outsourcing, benchmarking and best practices, and supply chain optimization. As a hands-on manager in a MNC for more than 15 years, Dr. Prem offers a proven track record and deep industry expertise for solutions that reduce costs and improve overall supply chain performance accomplishments o March 2009 appointed as member to Research Review Board (Institutional Review Board) o September 2008 appointed as the Associate Dean, faculty of Business and Management at AIMST o July 2008 appointed as the Senior Associate Professor at AIMST University. o Chairman of 3 rd International Conference Operations Supply Chain Management, Jointly organized by AIMST, USM, UUM, ITS, Unisel and SLSU. Venue: AIMST University – Dec SR. ASSO. PROF. DR. R.PREMKUMAR

57 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. TRAINER PROFILE o April 22 nd Speaker at the 2008 ASIA SUPPLY CHAIN FORUM : SHAPING THE FUTURE a collaborative effort between Bordeaux Business School (BEM), World Supply Chain Forum and UUM - evaluated by UUM as the best speaker. o May 2008 appointed as the AIMIST Graduation steering committee chairman o April appointed as the Visiting Associate Professor at SOUTHERN LUZON STATE UNIVERSITY. o April th Conducted 5 days workshop on SCM Research for DBA students o April th Conducted 3 days Seminar on SCM for industry and academia o Aug 2008, assignment to conduct SCM course for graduate student o March 18 th – accepted by the Higher Education Ministry to conduct lecturing for Business studies at Undergraduate and Postgraduate including PhD (Permit No: P/US/14/0132 o Feb 10 th appointed by ITD Malaysia to conduct a 9-day workshop Developing Competitive Business Strategies at Mitr Phol corp., Ltd, Bangkok (Jun- Aug 2008) o Jan 14 th SCM consultant for TOP GLOVE Manufacturing, world largest surgical glove manufacturing. Delivered a two days Forum for the senior management team. SR. ASSO. PROF. DR. R.PREMKUMAR

58 PERFECT MANAGER PRODUCTIVITY & IMPROVEMENT PROGRAMME Design & Development KPIs Based Performance Management System Blue Ocean Strategy Project Management Principle Techniques For Successful Project Management Stress Management To Improve Work Performanc e

59 PERFECT MANAGER DESIGN & DEVELOPMENT KPIs BASED PERFORMANCE MANAGEMENT SYSTEM

60 DURATION: 2 DAYS OBJECTIVES At the end this programme the participants will be able to: 1.Learn to boost productivity, collaboration, and innovation 2.Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability 3.Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service 4.Explore Key Performance Indicators (KPIs), their hierarchy, and relationship to supply-chain performance 5.Choosing the right KPIs to capture, analyze and benchmark performance 6.Achieve greater confidence among peers and industry recognition. METHODOLOGY 1.Group or individual exercises, group or class facilitation and lecture will be used to ensure the participants understand the concept / principle of Key Performance Indicators (KPI) & Key Results Areas (KRA). 2.The real-life cases related their respective departments on KRA development & KPI setting will be given to the respective participants to ensure their competencies are built & developed. COURSE OUTLINE Module 1 : Concept of Key Results Areas (KRA) 1.What & Why of KRA ? 2.Different of KRA & KPI 3.Success Story : Results of KRA Implementation Setting Business KPI 4.What & Why of Business KPI? 5.Define Your Business Directions. 6.Specify Your Business KRA & KPIs. 7.Specify Your Business Target. 8.Turn Your Business Measurement into Dollar & Cents Module 2 : Setting Operations KPI 1.What & Why of Operations KPI ? ( Down Stream Concept) 2.Specify the Operations Process 3.Specify the Interaction of Operations Process 4.Measurement Principle : QQCT 5.Specify the KPI of the Operations Processes. Module 3 : Cascading Down the KPI to Your Next Level 1.Concept: Result Focus vs. Tasks Oriented 2.Breakdown Your KPI by Sections. 3.Assess the Competency of Your Department. 4.Assign & Set for your Next Level 5.Assess the feasibility of your KPI assigned.

61 RAJ KUMAR OBJECTIVES At the end this programme the participants will be able to: 1.Learn to boost productivity, collaboration, and innovation 2.Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability 3.Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service 4.Explore Key Performance Indicators (KPIs), their hierarchy, and relationship to supply-chain performance 5.Choosing the right KPIs to capture, analyze and benchmark performance 6.Achieve greater confidence among peers and industry recognition. METHODOLOGY 1.Group or individual exercises, group or class facilitation and lecture will be used to ensure the participants understand the concept / principle of Key Performance Indicators (KPI) & Key Results Areas (KRA). 2.The real-life cases related their respective departments on KRA development & KPI setting will be given to the respective participants to ensure their competencies are built & developed. COURSE OUTLINE Module 4 : Performance Managing 1.Track the achievement of KPI 2.Report the achievement of KPI 3.Improve the achievement of KPI Module 5 : Performance Appraisal 1.Concept of Performance Appraisal 2.Design of Performance Appraisal. 3.Using of Performance Appraisal Review (PAR) Form Module 6 : Linking of KPI Achievement to PAR Form 1.Assessment on Performance Results 2.Assessment on Behavioral Performance. 3.Justification for salary Increment 4.Setting of KPI for Next Year 5.Development Plan for Next Year Module 7: Linking of PAR Score to Bonus/ Salary Increment Calculation 1.Guideline for Bonus / Salary Increment Calculation 2.Decision on Bonus / Salary Increment Pool. 3.Distribution of Bonus / Salary Increment Pool. 4.Sequence & Planning in PAR Exercise. Mr. Raj Kumar has a Bachelor Degree in Economics and a Master of Science in Human Resource Development. He is the author of three books Malay business areas include aspects such as management, marketing, finance and entrepreneurship He has over 17 years experience in Human Resource Management Training. His experience in the corporate sector began in 1995 when he served as Executive Director of Human Resources in a property development company and later served as Human Resource Consulting and Training in a firm that organizes training programs and human resource development. He also served as Chief Executive in a Private High School is listed in the KLSE. He is currently director of a Skills Training Centre. In the field of Training & Development, Mr Raj Kumar experts in the fields of Motivation, Team Building and Team, Leadership, Performance Management, Organizational Behavior, Personal Skills, Personality, Organizational Change & Development, Planning, He has run many courses to companies in and around Kuala Lumpur, Selangor, Johor, Pulau Pinang, Sabah and Sarawak. Among the organizations he was involved in providing training and development are Top Glove, Petronas, SOGO, Steel, Malaysian Institute of Accounts, MAS Cargo, Sime, Titan PP Polymer, Rubber Shum Yip Leong, Maybricks, GN Technology, HKT, Eastern Press, Sam Long Chemicals, WCT Engineering, Plastics V, Rubelli, PEP_JV, Erapoly, Barwil, Lumut Resort, Digi, MARDEC, CIBA Vision, Escatech, BASF Petronas and many more. TRAINER PROFILE

62 PERFECT MANAGER BLUE OCEAN STRATEGY

63 DURATION: 2 DAYS INTRODUCTION 1.Blue Ocean Strategy is the systematic pursuit of new market and new demand creation through the simultaneous pursuit of differentiation and lower cost (Value Innovation). 2.It is called Blue Ocean because it is about creating unknown market space where companies did not complete head-to head against the competition but rather out compete them by creating new markets where no competition exists. While innovation is seen as random / experimental process, BOS provides a systematic and reproducible methodology and process to pursue innovation for both new and existing firms. 3.BOS frames works and tools include: strategy canvas, value curve, four actions frameworks, six paths, buyer experiences cycle, buyer utility map, and blue ocean idea index. 4.Essentially, BOS consists of three key conceptual building blocks :- 1.Value Innovation 2.Fair Process 3.Tipping Point Leadership METHODOLOGY COURSE OBJECTIVES 1.Learn how to wake up their organizations to the need for change and explore options on how to quickly and effectively create a blunt understanding of their business in value innovation terms. 2.In applying the tools to a mini case, they will gain an understanding of the blue ocean strategy family of concepts, tools, and methodologies, including the strategy canvas, buyer experience cycle/buyer utility map, six paths framework and ERRC grid. 3.Gain the opportunity to test drive the suite of blue ocean strategy concepts and tools.Interact and learn from a broad range of case studies covering successful implementation of Blue Ocean Strategy;coupled with the group work completed during workshop, participants will leave the workshop with bedrock of knowledge for future Blue Ocean Strategy work in their businesses. SIX PATH TO BLUE OCEAN STRATEGY From Competing Within To Creating Across Industry Strategic group Buyer group Scope of productor service offering Functional emotional orientation of an industry Time The six conventional boundaries of competition

64 DURATION: 2 DAYS The course is focused on action learning whereby teams of participants works through the major steps of the Blue Ocean Strategy Process – albeit in a highly condensed fashion. DAY 1 Introduction to Blue Ocean Strategy In depth introduction to the strategic logic and process behind Blue Ocean Strategy. Interactive Case Working from beginning to end of a real world case study, illustrate the alignment of concepts, tools and execution of a blue ocean strategy move Visual Awakening Capture the current state-of-play: the As Is Strategy Canvas Debrief Session with BOS Consultant DAY 2 The Buyer Experience Cycle / Buyer Utility Map Moving form customer to non-customer perspectives Visual Exploration Reconstructing Market Boundary: The Six Paths Framework The EERC Grid & To-Be Strategy Canvas The simultaneous pursuit of differentation and low cost : Value Innovation. Debrief Session with BOS Consultant Through group work, lectures, and Q & A Session, participants will be introduced to the Blue Ocean Strategy tool box of analytical tools, frameworks and methadologies through hands-on experience in breakout groups. METHADOLOGY COURSE CONTENT

65 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. TRAINER PROFILE MR. DOMINIC LAU He is a certified in Blue Ocean Strategy Practitioner and the Head of Applied Research Centre at UCSI Blue Ocean Strategy. He has a PhD and masters Degrees in engineering Business Management. He is active in research and publication in the areas of strategic management, entrepreneurship, and quality assurance He has written five books including a book on 15 successful cases of the application of Blue Ocean Strategy in the Malaysian context. He is a sought after speaker and participates actively in various national and international conferences. He is also active in research publications and has written numerous papers in academic journals. Prior to joining UCSI BOSRC, he was the Director of ILDP Program, Business & Advanced Technology Centre (BATC) at UTM.

66 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. TRAINER PROFILE MR. YOANNE SAPANEL He joined the business development and consulting team of PricewaterhouseCoopers(PwC) Luxemborg from 2007 to July 2010 as Senior Consultant and market Analyst. Prior to joining PwC, he worked as a Business Advisor to innovative entrepreneurs in their business start-ups and implementation. In August 2010, he joined UCSI Blue Ocean Strategy Regional Centre as a Consultant In addition to his knowledge and expertise on Competitive Strategy in existing market place, he is now ready to offer Blue Ocean Strategy in assisting companies to value innovate for quantum leap frog growth in a new market place.

67 PERFECT MANAGER STRESS MANAGEMENT TO IMPROVE WORK PERFORMANCE

68 DURATION: 2 DAYS INTRODUCTION Stress is a major issue in the workplace today - on both professional and personal level. Some common signs of stress are low motivation, conflict, ill health and absenteeism. Unless managed effectively, stress will damage individual work performance and consequently organizational success. METHODOLOGY BENEFITS 1.Learn about symptoms, causes, and implications of executive stress 2.Learn how to transform executive stress into a positive energy 3.Be introduced to the 5,000-year-old relaxation exercise 4.Learn about symptoms, causes and implications of being upset or angry 5.Learn how to handle upsets and anger 6.Understand why people still try to fit square pegs into round holes 7.Find out how wrong job fit can trigger negative consequences 8.Learn all about manager-subordinate relationships that create stress 9.Be introduced to talent management and how it impacts productivity 10.Discover why the current corporate ladder syndrome leads to the Peter Principle 11.Discover how communication can affect productivity 12.Learn how to listen proactively 13.Understand the concept of Intrapersonal Intelligence WHO SHOULD ATTEND COURSE OBJECTIVE 1.Teaching the participants in using effective stress management techniques for self and others in combining high performance with a healthy lifestyle. 2.The techniques learned is to serve as a catalyst for bringing together workers in organization, in order to focus and channel their creative efforts towards improving performance, responsibility and management dynamics of their organization. 3.Understand the study of stress and its impact. 4.List tactics for successful time management. 5.Explain how to prioritize and determine what is really important. 6.Demonstrate techniques for interacting with difficult people. 7.Employ physical and mental techniques for coping with stress.Create reachable goals. This stress management program is for the President/CEO, directors, senior managers, mid-level managers and executives, and supervisors -- people who bear the full brunt of the current business environment which ceaselessly drown them in an unending onslaught of stress creating situations and conditions.

69 DURATION: 2 DAYS METHODOLOGY COURSE OUTLINE Module One: The tactical aspects of stress management 1.The physiological aspects of stress management 2.The 5,000-year-old relaxation exercise. Dont kick the cat! 3.Stress created by Square-Peg-Round- Hole / Right-Fit-Wrong-Fit Syndrome 4.Executive stress caused by communication breakdowns 5.5.Stress management thru enhancing Interpersonal Intelligence Module Two: The psychological and clinical aspects of stress management 1.Identifying psychological stress 2.Mind-body connection 3.Using psychotherapy to reduce stress 4.Using writing therapy in reducing stress 5.The magic of hugging therapy in emotional healing METHODOLOGY \Audience participation includes ……. 1.Individual Exercises 2.Group Exercises / Discussions 3.Peer-teaching Activities 4.Case Studies 5.Role Plays 6.Kinesthetic Exercises 7.Superlearning Inducement / Stress Release Exercises 8.Subconscious-mind Conditioning Activities 9.Music Watching And Discussing Video Clips.

70 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. TRAINER PROFILE DR. HAJAH SABITHA MARICAN DR HJH SABITHA MARICAN holds a PhD in Sociology majoring in Organizational Sociology. She completed her Masters in Public Administration majoring in Personnel Management. She earned her Bachelor of Science majoring in Public Health and Diploma in Food Microbiology. She has more than 20 years experience in education line. Dr Sabitha has conducted training and talks since 1987 in the areas of success strategies, stress management, leadership, management, self development, public speaking, women and development, time management, and communication skills. She has conducted training/talks in a variety of international and local companies. Amongst them are MOTOROLA, PETRONAS, Langkawi Development Authority, TNB, Perbadanan Kemajuan Negeri Pahang (PKNP), Kedah State Government, Ministry of Finance, Ministry of Human Resource and Labour Department, Ministry of Youth and Sport, Tupperware Sdn. Bhd., MAD, UMNO members, Kementerian Pembangunan Wanita, MPKS, RTM, ITTAR, JPJ, INTAN, Majlis Perbandaran Melaka, Pejabat Agama. Dr Sabithas involvement has also been featured in NONA TV3, national Radio 1, National Newspapers and Magazines. She has written many journals and 6 books for higher education. She has presented working papers on her research work at national and international level. She has been invited to speak in many seminars, workshops organised by public and private sector.

71 PERFECT MANAGER PROJECT MANAGEMENT PRINCIPLES

72 DURATION: 3 DAYS COURSE DESCRIPTION As the flagship offering of Management Concepts Project Management Certificate program, this course provides a sound foundation in project management concepts and lays the groundwork for future, advanced studies. Project Management Principles will equip a participant with the techniques to effectively manage small, low-risk projects. The course is organized around the basic principles of project management, from project definition to project close-out. METHODOLOGY COURSE OUTLINE The course consists of fourteen modules, which provide a comprehensive presentation of the key information you need for a fundamental understanding of project management: 1.Module 1: Introduction 2.Module 2: Project Management Overview 3.Module 3: Defining the Project 4.Module 4: Planning the Project 5.Module 5: Developing the Communications Plan 6.Module 6: Organizing the Scope 7.Module 7: Scheduling the Project 8.Module 8: Planning for Budget Constraints 9.Module 9: Planning for Change 10.Module 10: Planning for Risk 11.Module 11: Approving the Project Management Plan 12.Module 12: Managing the Project 13.Module 13: Closing the Project 14.Module 14: Course Summary METHODOLOGY COURSE OBJECTIVE By the end of this course, you will be able to: 1.Explain fundamental project management concepts 2.Develop a project charter 3.Create a team operating agreement 4.Develop a project management plan 5.Create a communications management plan 6.Develop a work breakdown structure 7.Create a realistic schedule 8.Complete project activities given a project budget 9.Prepare for change to a project baseline 10.Develop a risk plan 11.Develop a performance measurement baseline 12.Monitor and report project status 13.Close out a project and capture lessons learned 14.Create an on-the-job action plan. A combination of instructional methods is used. The course uses lecture and facilitated discussion techniques followed by individual or group exercises. The exercises are designed to illustrate the theory and its application to pragmatic problems.

73 PERFECT MANAGER TECHNIQUES FOR SUCCESSFUL PROJECT MANAGEMENT

74 DURATION: 2 DAYS COURSE DESCRIPTION Project management is now recognized as a proven discipline that is essential to achieving organizational goals with maximum effectiveness and efficiency. It is rare to find an organization that does not have a myriad of projects under way. Some even have noted that if organizations do not have a steady stream of projects, they will no longer be competitive in todays society. All work, according to management guru Tom Peters, is project work! METHODOLOGY COURSE OUTLINE 1.Upon successful completion of this course, students will be able to: 2.Identify the importance of the project charter 3.Develop project Work Breakdown Structures 4.Use scheduling techniques 5.Use different estimating methodologies 6.Identify, assess, and mitigate project risks 7.Establish baselines 8.Manage changes to project scope throughout the project life cycle 9.Monitor progress and update the project plan 10.Close a project and capture lessons learned METHODOLOGY COURSE OBJECTIVE By the end of this course, you will be able to: Objectives are to: state the benefits of project management; develop a work breakdown structure; develop a project schedule; prepare a cost estimate; identify risks; list what is required for effective project communications; track and monitor the project; manage change; and successfully close the project. A combination of instructional methods is used. The course uses lecture and facilitated discussion techniques and individual or group exercises. The latter are designed to illustrate the theory and its application to pragmatic problems.

75 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. TRAINER PROFILE MR. FONG P.Y P.Y. Fong is a well-trained professional with more than 29 years experience across various functions in several industries. Experience ranged from engineering to management positions in manufacturing, distribution & service operations to project management of IT system deployments & software projects. The first 16 years of his career was spent in the automotive industry involved with aspects of the business as diverse as manufacturing process engineering, product planning, advertising & promotions, motor racing, distribution & business operations development. A conscientious career change resulted in a further 11 years involvement in the IT & software industry, in particular, project management & PMO operations. In his current career phase, P.Y. is involved in contributing back to the community by facilitating project management related training courses and providing advisory consulting services on project management related issues.

76 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. TRAINER PROFILE MR. FONG P.Y Related Experience 1. In an Engineering management role - Tooling & process projects for manufacturing. 2. In a Marketing & Promotions management role - Advertising campaigns, new product launches, promotional events & activities. 3. In a Business management role - Development & implementation of various manufacturing & service operations processes. 4.As an IT systems integration project manager - System deployments, Development & integration of software systems. 5.In a Project Management Office (PMO) role - Design & implementation of project processes 6.including an SEI Capability Maturity Model assessment. 7.As Training Facilitator - Project management processes, Team Building, & Soft skills development. 8.As a Project Advisory Consultant - Setting up PMOs & realigning project processes for various organizations.

77 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. TRAINER PROFILE EDUCATIONAL BACKGROUND 1.He holds a degree in Mechanical Engineering from the Royal Melbourne Institute of Technology & a Masters of Business Administration from the University of Bath, U.K. He is also Project Management Professional (PMP) certified by the Project Management Institute (PMI USA) & a qualified ISO9000:2000 Auditor. 2.He has completed a course of training in, & participated as an assessment team member for the Software Capability Maturity Model (SW-CMM) award by the Software Engineering Institute (SEI, USA). 3. He is also an accredited practitioner of the Myers Briggs Type Instrument (MBTI) & holds a certification in training issued by Pembangunan Sumber Manusia Bhd.

78 PERFECT MANAGER PRODUCTIVITY & INNOVATION PRODUKTIVITI DAN INOVASI TEAM BUILDING TEAM BUILDING SEIRISEITON SEISO S EIKETSU SHITSUKE

79 PERFECT MANAGER LATIHAN 5S

80 TEMPOH KURSUS: 2 HARI PENGENALAN OBJEKTIF KURSUS 1.Meningkatkan pengetahuan pekerja sedia ada dengan Pengendalian Diri dan Disiplin 5S. 2.Mempersiapkan diri dalam menjalankan tugasan yang mementingkan Produktiviti dan Kualiti kerja melalui 5S. 3.Menjadikan 5S cara kerja terbaik. 4.Membantu pelatih-pelatih menjadi lebih bijak dalam menjalankan tugasan mereka dalam memudahkan kerjaharian mereka bagi menghasilkan keputusan kerja yang cemerlang untuk Organisasi 1.Kebersihan dan keadaan teratur ditempat kerja adalah satu kemestian. Ianya penting bagi meningkatkan Produktiviti dan Kualiti pekerja disamping meningkatkan tahap keselamatan ditempat kerja.Tempat kerja yang bersih mampu melahirkan keadaan kerja yang menyeronokkan. 2.Tempat kerja yang teratur akan membuatkan kerja menjadi lebih mudah dan cepat dijalankan kerana masa tidak akan terbuang dalam mencari alat-alat keperluan kerja seperti fail-fail, peralatan-peralatan dan keperluan kerja harian. 3.Tempat kerja yang selamat pastinya akan meningkatkan Produktiviti kerja kerana pekerja tidak perlu bimbang ketika menjalankan kerja- kerja harian mereka. KANDUNGAN KURSUS MODULTOPIK-TOPIK 1Disiplin 5S dan Kepentingannya 2Sejarah Disiplin 5S 3Model Kecemerlangan 5S 4Maksud dan Definasi 5S 5Disiplin 5S 6 Pembaziran : Mengenalpasti dan Penghapusannya 7Langkah-langkah Perlaksanaan 5S 8Kebaikan 5S JANGKAMASASESI 2 hari – 16 jam Ceramah, Perbincangan dan Latihan Berkumpulan, Permainan Pembelajaran dan Persembahan Kefahaman Berkumpulan. METADOLOGI

81 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. PROFAIL JURULATIH ENCIK MOKHTAR SAID Beliau seorang pengajar, perunding dan pakar motivasi yang berbakat lagi berpengalaman dalam bidang Pembangunan Insan dan Teknikal. Beliau amat disenangi dan mudah diterima oleh peserta- pesertanya. Dengan reputasi tinggi dan cara pengajaran yang tersendiri, beliau sentiasa membuatkan pengajarannya mudah difahami melalui contoh-contoh dan penceritaan dari pengalaman sebenar beliau sendiri. Peserta beliau yang terdiri dari berbagai peringkat dari sektor Kerajaan dan Swasta seperti, Pengarah, Dekan, Pengurus Besar, Pengurus-Pengurus Bahagian dan Jabatan, Ketua Jabatan, Eksekutif, Jurutera dan Juruteknik sektor pengilangan, Tenaga Pengajar dari Kementerian Pendidikan dan Industri Pengilangan, Penyelia/Ketua Kumpulan dan Operator pengeluaran sering memberikan penghargaan kepada beliau diatas pembelajaran beliau yang mempunyai pendekatan yang sangat bernilai dan mudah diguna-pakai dengan berkesan ditempat kerja dan kehidupan seharian.

82 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. PROFAIL JURULATIH ENCIK MOKHTAR SAID Berpengalaman lebih dari 10 tahun mengendalikan kursus-kursus, bengkel-bengkel dan latihan-latihan bagi lebih daripada 100 sektor kerajaan dan swasta diantaranya; 1.AALBORG PORTLAND (M) Sdn Bhd, Perak 2.ACHI JAYA PLANTATION Sdn Bhd, Johor 3.ACM Sdn Bhd, Penang 4.ACKU METAL INDUSTRIES (M) Sdn Bhd, Pulau Pinang 5.ACTION BASE CONSULTANTS Sdn Bhd, Kuala Lumpur 6.ADVANCE MEDICAL & DENTIST INSTITUTE (AMDI) USM, Pulau Pinang 7.AIC SEMICONDUCTORS Sdn Bhd, Kedah 8.ALCAN PACKAGING MALAYSIA Sdn Bhd, Kuala Lumpur 9.AMANAH SAHAM SARAWAK (ASSAR), Sarawak 10.AMBANK GROUP, Kuala Lumpur 11.ANN JOO INTEGRATED STEEL Bhd, Penang

83 PERFECT MANAGER TEAMBUILDING

84 DURATION: 3 DAYS 2 NIGHT INTRODUCTION OBJECTIVES 1.Building strong leaders with good planning strategies 2.Creative problem solving during work crisis 3.Developing tactical skills and communications 4.Building an effective team in a division This course is specially designed to enhance the spirit and practical used of team development, team motivation and team communication by use of an experiential learning program. The team is put through various challenges/tasks in which working as a team is essential to tackle the challenge. Activities are used to engage participants mentally, physically and emotionally to provide a holistic learning experience that also has the element of fun. This increases learning retention. COURSE OUTLINE 1. Time Frame : The ability to be not only effective but also efficient to accomplish a certain task within a time frame. 2. Mindset : To think in a supreme manner without waiting for official blessing to try things out. 3. Group Decision Making : The reason is to take proactive steps to solve problems as they emerge. Teams succeed or fail because of people involved and decision made. 4. Leadership and Followership : Good leaders dont wait. Leadership does not emerge from blind obedience to anyone. Good leadership encourages everyones evolution. 5. Work Environment : Good team player immerse themselves by creating an enviroment for accomplishing goals of their vision and not being just idle. They create the climate for work and see around corners and out of the box.

85 DURATION: 3 DAYS 2 NIGHT COURSE TENTATIVE Day – pm Registration of participants – pm Opening address Introduction & Objectives of Program goal setting individual pledges – pm Breaking into Teams (3 teams)- getting to know your team member team introduction & cheer – pm Tea Break 04:30 – pm Ice Breaker Activity:Friendship Circle (Loop) / Handcuffed – pm Free & Easy – pm Dinner – pm Team Discussion & Reflection Indoor Team Building Activities Activity:Nail / Sum Total / Immediate Neighbour Day – 09.10am Introduction to Day 2s program – 10.00am Morning Start up Activity: 50 Up / Egg Ship – 10.30am Morning Tea Break –12.15pm Outdoor Team Building Activities (35 mins/activity) Activity: Acid River / Tower Building / Plantation – pm Activity Debrief – pm Lunch – pm After Lunch Start up Activity:Longest Line – pm Outdoor Team Building Activity Activity: Treasure/Scavenger Hunt – pm Tea Break – pm Answer Presentation for Hunt – pm Free & Easy – pm Dinner – pm Team Discussion & Reflection Indoor Team Building Activities Activity:Wall paper /Warship Building

86 DURATION: 3 DAYS 2 NIGHT COURSE TENTATIVE Day – 09.10am Introduction to Day 3s program – 10.00am Morning Start up Activity:Jigsaw / Tangrams –10.30 am Morning Tea Break – 12.15pm Outdoor Team Building Activities (35 mins/activity) Activity:Leaky Pail / Acid Pool / Magic Carpet – pm Activity Debrief – pm Lunch – 03.30pm Team Discussion & Reflection Activity: Letter Writing –04.00pm Tea Break –05.00pm Multimedia presentation on candid shots Final Wrap up Bringing it back to the working place End of Program How Will The Team Be Challenged : (Some Activities Involved) 1.Pool Of Death (Acid Pool) 2.Fencing (Plantation) 3.Nail Balancing(Nails) 4.Hole (Wallpaper) 5.Messed Up ( Handlock) 6.Mentally Stressed (Neighbour/Total Sum) 7.Managing The Store (Sort The Tiger) 8.Beads 9.A-Frame 10.Live Wire 11.Its A River ( Acid River ) 12.Carnivore/Mat Salleh General Flow Of Activities Part One: Coming together – Emphasizing on Interpersonal skills Part Two : Staying Together – New idea, new plans Part Three : Accomplishing Together – Do Or Die

87 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. TRAINER PROFILE MR. KRISHNAN KANAN Krishnan Kanan Started his career in teaching back in 1979 with a certificate in Education. Being ambitious Krishnan went on to pursue a degree in Physical Education and graduated in Determinations again lead him to complete his Masters majoring in management within a year at a local university. Krishnan strongly believes that teambuilding is all about people trying to complete tasks on a more comprehensive and lighter note rather then the normal regimental routine. Changing mindsets of employees in a work environment and getting them to defuse the problem as a team will give them the joy of collective accomplishment which is what organizations are looking for in their employees. Some of the clients he has worked with are KTAK, Citibank, Standard Chartered, Sheraton Subang, Hyatt Kuantan and Swiss Garden Resort.

88 PERFECT MANAGER TEAMBUILDING KEM BINA ROHANI

89 JANGKAMASA KURSUS : 3 HARI 2 MALAM OBJEKTIF KURSUS Program Bina Rohani ini merupakan satu program yang akan mendukung agenda utama syarikat korporat dan swasta iaitu melahirkan kakitangan yang mempunyai 3 ciri penting iaitu kepimpinan, keupayaan dan juga perubahan sikap yang positif (ASK = Attitude, Skill & Knowledge) bagi mencapai matlamat sebagai sebuah syarikat terulung di dunia yang didukung oleh kakitangan yang mempunyai nilai nilai kerohanian yang jitu. Di samping itu juga program ini juga akan membawa peserta mengenal erti keinsafan dan dimanakah kedudukan yang sebenar para peserta dari sudut dunia dan akhirat. KANDUNGAN KURSUS METADOLOGI Program ini akan dijalankan dalam 2 sesi. Setiap sesi secara ideal nya seramai 30 orang. Setiap sesi akan mengambil masa 3 hari 2 malam untuk dijalankan dengan sempurnanya. Jumaat ptg.Peserta berkumpul di perkarangan jabatan / syarikat 03.30ptgBas bertolak dari jabatan/syarikat ptgSolat Fardhu Asar Berjemaah 06.00ptgTaklimat kursus dan daftar Masuk ke Bilik Penginapan 07.30mlmSembahyang maghrib berjemaah mlmMakan Malam 09.00mlmSolat Isya 09.30mlmSesi Pertama TAARUF (SELF & OTHERS) 11.00mlmBersurai TENTATIF KURSUS NOMODUL 1 Berkonsepkan SELF & OTHERS 2 KERJA SEBAGAI SATU IBADAH 3 ATTITUDE 4STAFF

90 DURATION: 3 DAYS 2 NIGHT Ahad 04.00pgQiamulai 05.45pgSolat Subuh Kuliah Subuh 07.00pgSarapan Pagi 08.30pgPenyampaian Sijil / Penutup pgBerkumpul untuk menunggu bas ke destinasi masing masing Sabtu 05.45pgPersediaan Solat & Solat Subuh Kuliah Subuh 07.00pgBerkumpul untuk senaman pagi pgSarapan pagi 08.45pgPerasmian oleh wakil syarikat/jabatan 09.30pgSesi Kedua KERJA SEBAGAI SATU IBADAH 10.30pgMinum Pagi 11.00pgSesi Ketiga SIKAP (ATTITUDE) 12.45t/hariMakan Tengahari 01.20ptgSolat Dzohor Berjemaah 02.00ptgSesi Keempat STAFF 03.45ptgMinum Petang 04.00ptgSesi LDK 05.00ptgSolat Asar berjemaah /Minum Petang Riadah 06.30ptgPersediaan untuk solat Maghrib 7.20mlmSolat Maghrib Persediaan akhir untuk Tugasan 8.30mlmSolat Isya berjemaah 9.00mlmMakan Malam / BBQ Sesi Pembentangan Tugasan 11.00mlmBersurai

91 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. PROFAIL JURULATIH ENCIK MUHAMMAD NAZIM BIN ARIFFIN Nama: Muhammad Nazim Bin Ariffin Tarikh Lahir: 16/6/1968. Tarikh Bulan Islam: 19/Rabiul Awal/1388 Umur: 41 tahun Asal : Kuala Lumpur Kelulusan : Sarjana Sosial Islam di IAIN Medan, Bimbingan dan Kaunseling Islam Pengalaman : Bina Rohani Bersama Polis Bantuan Petronas di Pulau Jerjak 2007 : Bina Mental Bersama Polis Bantuan Petronas di Lata Celak, Baling, 2008 : Pegawai Agama Petronas Fertilizer (Kedah) Sdn. Bhd 2001 – 2007 : Eksekutif Sosial Dan Kebajikan Petronas Fertilizer (Kedah) 2007 – Oktober 2009 : Eksekutif Perhubungan Kakitangan HRM, Petronas Fertilizer (Kedah) Sdn.Bhd Oktober 2009 hingga sekarang : Team Building Programme With PEKSB Staff June 2009 : Program Nilai - nilai Murni untuk kakitangan Petronas Anak Syarikat 2004 – 2007.

92 PERFECT MANAGER SAFETY OCCUPATIONAL FIRST AID SKILLS & CPR ( (CARDIO-PULMONARY RESUSCITATION)

93 Basic First Aid is the next step into first aid after the introductory course. It aims to give a more comprehensive coverage on the understanding and practical guidance as well as the theoretical aspects of first aid to the RC/RC Volunteers and the public based on the concept of prevention.It is important that individuals know Basic First Aid and CPR to become a certified First Aide to use the knowledge in giving assistance, saving the lives of victims and disseminate the knowledge to the community. 1.It helps the community to gain access to First Aid knowledge and health care. Knowledgeable in the workings of the human body and are able to take better care of it. 2.Know the causes of minor illness and ways to treat them.Create a caring society, willing to help fellowmen in times of needs. COURSE DURATION : 2 DAYS WHO SHOULD ATTEND At the end of the training, participants should be able to: 1.Provide first aid and perform CPR to casualties during an emergency 2.It shows employees how to recognize the types of injuries that occur most frequently in workplace situations 3.Deal with emergency situations 4.Know the limits of basic first aid 5.Familiarise themselves with First Aid regulations of Be aware of the duties of the employer as to First Aid. WHO SHOULD ATTEND This training program enables the participants to provide first aid services and perform CPR to those who are in need. COURSE OBJECTIVE INTORDUCTION LEARNING OUTCOMES

94 COURSE DURATION : 2 DAYS COURSE OUTLINE RESPIRATORY SYSTEM 1.Introduction to Respiratory System 2.Components of the System ( Nose, Larynx,Trachea and Lungs ) 3.Mechanism of Respiration WOUNDS AND BLEEDING 1.Definition and Classification ( Open and Closed) 2.General management of wounds (infected wound and with Foreign Bodies ) 3.Briefly mention Chest and Abdominal Injuries Bleeding 1.Definition, Classification and Types 2.Clinical features 3.Management 4.Bleeding from special regions - ears, nose etc. SHOCK 1.Definition 2.Causes 3.Clinical Features 4.Management BANDAGES AND DRESSINGS 1.Definition / Objective 2.Types of Bandages and Dressings 3.Improvisation COURSE OUTLINE SCOPE OF FIRST AID 1.Definition of the term " First Aid " 2.Function of a First Aider 3.Purpose of First Aid Training 4.A well trained First Aider should be able to :- 5.Take command of any situation 6.Should give adequate protection to the casualty 7.Quickly and systematically examine the casualty (Primary & Secondary Survey). 8.Keeping in mind the priorities : is he/she Conscious ? is he/she Breathing ? is he/she Bleeding severely ? is he/she Poisoned ? STRUCTURE OF THE BODY 1.Emphasize humans are multicellular 2.Cells and tissues 3.Main System CIRCULATORY SYSTEM 1.Definition of the system 2.General structure of the Heart 3.Mechanism of the Circulation ( Systemic & Pulmonary

95 COURSE DURATION : 2 DAYS COURSE OUTLINE FAINTING AND UNCONSCIOUSNESS 1.Definition 2.Causes 3.Signs & Symptoms 4.Management LIFTING AND TRANSPORTATION 1.Principles of Lifting 2.Types of Stretchers 3.Improvisation of Stretchers 4.Practical Participation ASPHYXIA 1.Definition 2.Causes 3.Signs and Symptoms 4.Management CARDIO PULMONARY RESUSCITATION 1.Causes of Sudden Death 2.Danger, Response, Airway, Breathing and Circulation 3.One Man Rescuer ( Adult, Child & Infant ) 4.Foreign Body Airway Obstruction ( Adult, Child & Infant ) 5.Practical Demonstration FRACTURES, DISLOCATION and SPORTS INJURIES 1.Definition of Fractures 2.Classification of Fractures ( Open and Closed ) 3.Types of Fractures ( Simple, Compound, Greenstick Signs & Symptoms of a fracture / Dislocation 4.Injuries to Joints ( Sprain, Dislocation ) 5.Common Sporting Injuries ( Strain, Cramps & Exhaustion ) 6.Management - Fractures / Spinal fractures / Sports Injuries BURNS AND SCALDS 1.Definition 2.Stages / Degrees of burn 3.Causes 4.Signs & Symptoms 5.Management POISONS AND POISONING ( INDUSTRIAL ACCIDENT ) 1.Definition 2.Causes 3.Signs & Symptoms 4.Management

96 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. TRAINER PROFILE CHELLAPPAN A/L PALLANIAPPAN PROFESSIONAL DETAILS : 1.Armed Forces medical assistant - Grade 1 2.Pembantu Rumah Sakit Ladang - Grade 1 3.Malaysian Red Crescent Society - Train the trainer 4.Safety and Health Officer Course - NIOSH 5.Competent Scaffolder and Assessor - NIOSH 6.International Olympic Committee sports medicine 7.Australian College of therapeutical massage 8.Occupational First Aid for Trainers - NIOSH

97 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. TRAINER PROFILE EXPERIENCE : 1.Armed Forces Medical and Dental Service - 21 years 2.Private Medical and Surgical Centres - 6 months 3.Senior Medical Assistant in the manufacturing company - 16years. 4.Trainer for first aid courses in the armed forces and maufacturing company. 5.Medical attendance to various sport events / injuries 6.Attended corporate war games executive training. 7.Senior First Aid trainer for Malaysian Red Crescent Society.

98 PERFECT MANAGER HUMAN RESOURCE MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRY

99 COURSE OBJECTIVE At the end of the training, participants should be able to: 1.Understand the different types of misconducts 2.Differentiate between minor and major misconducts 3.How to defend oneself effectively in a domestic inquiry following the established norms set by the Industrial Court of Malaysia 4.Learn how to draft effective charges and prosecution 5.Learn the role of the board of inquiry members 6.Learn the principles of punishment 1.HR Directors / Managers 2.Heads of Departments 3.HR Executives 4.Supervisors who supervise their subordinates COURSE OUTLINE WHO SHOULD ATTEND What Constitutes Misconduct 1.Meaning of misconduct and the categories misconduct 2.Types of misconducts 3.Companys right to classify misconducts 4.Criminal offences committed in company premise 5.Misconducts committed within and outside employment Investigating Offences 1.Appointing the investigation ofcer 2.Role of investigation ofcer 3.Interviewing witnesses and the taking of statements 4.Investigation ofcers report and recommendations 5.Condonation and its legal effect Letter of Allegation and Suspension 1.Letter of allegation and charges 2.Service of letter of allegation 3.Letter of explanation from workman 4.Suspension pending inquiry COURSE DURATION : 2 Days MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRY

100 At the end of the training, participants should be able to: 1.Understand the different types of misconducts 2.Differentiate between minor and major misconducts 3.How to defend oneself effectively in a domestic inquiry following the established norms set by the Industrial Court of Malaysia 4.Learn how to draft effective charges and prosecution 5.Learn the role of the board of inquiry members 6.Learn the principles of punishment 1.HR Directors / Managers 2.Heads of Departments 3.HR Executives 4.Supervisors who supervise their subordinates COURSE DURATION : 2 DAYS Domestic Inquiry (DI) 1.DI procedures and the law 2.Principles of natural justice 3.Selection of board of inquiry members 4.Role of inquiry panel 5.Role of the prosecutor 6.Role of the investigation ofcer at DI 7.Adducing evidence both oral and documentary 8.Role of the accused employee 9.Recording the proceedings 10.Findings and inquiry report 11.Mitigation plea by the employee found guilty 12.Types of punishment 13.Appeal procedures Decisions of the Courts 1.Decided case laws of the Industrial Court and judicial courts for discussion Mock Domestic Inquiry 1.Participants to participate in a mock domestic inquiry MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRY Decision Making 1.Panels findings 2.Human Resources recommendations-penalty 3.Authorities to decide? 4.Mode of recommendation –reference to past and similar cases in Court Brainstorm On The Mock Case 1.Identify the shortcoming and defect (Inquiry) 2.To introduce corrective measure and suggest improvements Improper Domestic Inquiry 1.Its legal and technical 2.Citations on past cases from Industrial Court Employees Action AppealsAvenue under IRA67 Questions And Answer Session

101 Excel Model Builder Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. TRAINER PROFILE NADUMANANCHI POONJOLAI He is an experienced Legal and Human Resource Practitioner with more than 25 years of experience in the field of Legal, Human Resource Management and Industrial Relations Law. He had served as a Human Resource Manager for more than 5 years before moving up as a General Manager and Company Advisor. He has hands on experience in consulting and training services in few areas such as disciplinary management, team building, industrial relation and company secretarial matters during his tenure at few companies that he was working.

102 PERFECT MANAGER THANK YOU


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