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PROFESSIONAL TRAINING PROVIDER

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Presentation on theme: "PROFESSIONAL TRAINING PROVIDER"— Presentation transcript:

1 PROFESSIONAL TRAINING PROVIDER
MINISTRY OF FINANCE (Registration No: HUMAN RESOURCES DEVELOPMENT FUND (HRDF)Registration No: 1392

2 TRAINING PROGRAMME LIST
NO TRAINING PROGRAMME COURSE DURATION (DAYS) EXCELLENT MANAGEMENT 1 Perfect Manager 6 2 The 12 Ladders To World Class Performance 3 Six Thinking Hats CUSTOMER SERVICE 4 Customer Service Impact 5 Customer Relationship Management COMPETENCY SKILLS Professional Image MOTIVATION PROGRAMME 7 Power –Up With NLP ( A Personal Transformation Programme) 8 Power-Up With NLP For Managers 9 Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP 10 Making Teamwork Like Quality Circle

3 TRAINING PROGRAMME LIST
NO TRAINING PROGRAMME COURSE DURATION (DAYS) SALES SKILLS 11 Advance Influencing & Negotiation Skills 2 INCREASE STOCK HANDLING 12 Supply Chain Management PRODUCTIVITY & IMPROVEMENT PROGRAMME 13 Design & Development KPI’s Based Performance Management System 14 Blue Ocean Strategy 15 Stress Management To Improve Work Performance 16 Project Management Principle 3 17 Techniques For Successful Project Management PRODUCTIVITY AND INOVATION 18 5S (Good House Keeping) 19 Team Building 3 Days 2 Night SAFETY 20 Occupational First Aid Skills & CPR HUMAN RESOURCE 21 Misconduct in Employment & Conducting A Domestic Inquiry

4 TRAINING PROGRAMME FEES

5 TRAINING PROGRAMME FEES
NO TRAINING PROGRAMME COURSE DURATION (DAYS) PARTICIPANT FEES (RM) PERDAY / PER PAX 1 Perfect Manager 6 15 pax (Min) 2,400.00 per pax 2 The 12 Ladders To World Class Performance 25 pax (Max) 4,500.00 per day 3 Six Thinking Hats 2,000.00 4 Customer Service Impact 3,500.00 5 Customer Relationship Management 5,000.00 Professional Image 7 Power –Up With NLP ( A Personal Transformation Programme) 8 Power-Up With NLP For Managers 9 Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP 25 pax (Min) 650.00 10 Making Teamwork Like Quality Circle

6 TRAINING PROGRAMME FEES
NO TRAINING PROGRAMME COURSE DURATION (DAYS) PARTICIPANT FEES (RM) PERDAY / PER PAX 11 Advance Influencing & Negotiation Skills 2 15 pax (Min) 1,100.00 per pax 12 Supply Chain Management 25 pax (Max) 5,000.00 per day 13 Design & Development KPI’s Based Performance Management System 4,500.00 14 Blue Ocean Strategy 2,000.00 15 Stress Management To Improve Work Performance 16 Project Management Principle 20 pax (Min) 1,800.00 17 Techniques For Successful Project Management 1,500.00 per pax 18 5S (Good House Keeping) 4,000.00 19 Occupational First Aid Skills & CPR 3,500.00 20 Misconduct in Employment & Conducting A Domestic Inquiry

7 KECEMERLANGAN PENGURUSAN
EXCELLENT MANAGEMENT KECEMERLANGAN PENGURUSAN SIX THINKING HATS PERFECT MANAGER

8 PERFECT MANAGER

9 PERFECT MANAGERS DURATION 6 DAYS COURSE OUTLINE INTRODUCTION
COMPLETE Perfect Manager Modules Change Management Organization Management Motivation Presentation and Communications Skills Leadership Skills Education and Knowledge Management Team Building, Effective Financial Analytical Skills INTRODUCTION The “Perfect Manager” is directed at people starting up or already in management. They can be first time managers or already involved in management. It is mandatory for the person who wants to further his or her career by mastering the eight essential competencies that every leader should have. OBJECTIVES Participants will learn:   Effective contemporary management practices Techniques to enhance managerial skills To prepare to meet realistic goals and objectives How to solve everyday crises that managers face To motivate people to achieve optimum performance To out-think and out-flank competition the eight competencies of a perfect manager MODULES DESCRIPTION Module 1 Change Management -The Mandatory Pathway to Excellence Module 2 Organization Management – The Nuts and Bolts of Management Module 3 Motivation - Going the Extra Mile Module 4 Presentation and Communications Skills  - Transforming your objectives into action Module 5 Module 5: Leadership - Leading With Confidence Module 6 Module 6: Education and Knowledge Management – Knowledge Is Power Module 7 Teams – Delegating and Self-Empowering Through Teams Module 8 Effective Financial Skills – Enhancing Your Financial Intelligence METHODOLOGY 2-day programme, Screen Projection Lecturing Discussion Role Play Presentations SPECIAL FACILITIES LCD Projector Laptop

10 TRAINER PROFILE DURATION 6 DAYS Low Pooi Mun S. Yoga Thevan
Name: Low Pooi Mun Qualification: F.B.S.C; F. Inst. B. A; F.I.E.M; MCIM; Minst. A.M; MSP Experience: PM, as he is popularly known is a speaker with diverse hands-on experience and a career that spans 35 years in the commercial sector. His unique approach utilizing acronyms in creative ways to enhance audience comprehension and retention during training has earned him international commendation. PM is recognized as ' the guru of the acronym'. Name: S. Yoga Thevan Qualification: ACMA (UK), MBA (UK), MSP Experience: With fifteen years of Financial Management experience Yoga became a Knowledge Facilitator in At present, he is extensively enhancing the financial knowledge of S.M.E. Directors who are Govt Grant (SMIDEC) recipients. He is a founding member of MAPS (Malaysian Association of Professional Speakers) and the President-Elect from 2006 till 2008. Name: Anthony P. Fernandez Qualification: B. Sc.(Hons); NSP; NTP; CDP (HP); MSP Experience: Business Development Director of a major IT company for over 18 years. Consultant trainer for Sales, Technical and Consultancy Certification for Hewlett Packard Asia Pacific from Made more than 100 working trips out of Malaysia, training in US, Germany, Australia, New Zealand, Hong Kong, India, Philippines, Thailand, Indonesia, Singapore, Malaysia and Bangladesh.

11 THE 12 LADDERS TO WORLD CLASS PERFORMANCE

12 THE 12 LADDERS TO WORLD CLASS PERFORMANCE
DURATION: 2 DAYS COURSE OUTLINE How your Organization can compete with the best in the world? The 12 Ladders to World Class Performance & The 5 Levels of Performance of each Ladder Measures used by Top-performing Companies Choosing the measures which are right for your organisation Developing a World Class Performance Scorecard Walking the Talk through "Revolusi Aksi" approaches Implementing the World Class Performance actions/initiatives in your organisation. Your Action Plans OBJECTIVES This highly participate programme will enable participants at the end of the programme to: Identify the importance of measurement in building world class performance Identify the different measures on which organisations may be identified as world class Focus on the measures and targets important to their organisations Use a scorecard approach to build a strategy for continuous improvement of performance Implement a measurement initiative in their organisations. METHODOLOGY 2-day programme, Screen Projection Lecturing Discussion Individual & Group Workshop Exercises Discussions Role Plays Videos Case Studies WHAT ARE THE BENEFITS DERIVED FROM THIS TRAINING TO YOUR ORGANISATION The participants can now implement their Action Plans to ensure their organization improve their current Levels of Achievement to a Level 5 (World Class performance-WCP) The WCP Scorecard can now be adopted as the Management Measurement Tool for monitoring the many business processes at your organization in terms of Levels of Achievement in the WCP. The impact of the improvements made as a result of identifying the priority focus areas in the 12 Ladders by the respective teams or Individuals in your Organization will enable your organization to improve their quality outputs, more cost savings, better delivery of products and services, safer operations and a more sustainable corporate social responsibility involvement and impact to the environment.

13 TRAINER PROFILE Excel Model Builder Modeling Tools
Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. Ramli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Sdn.Bhd. or DPS, a Malaysian locally incorporated company since 25th June,1996.DPS have been mainly involved in the business of Training& Consulting, Professional Sports Promotion and Marketing of Malaysian made products both domestically and overseas. In the Training & Consulting business, DPS helps organizations both in the private and government sectors build world-class talent through unleashing their hidden talents as well as making continual improvements in their work areas, leadership and personal performances plus increase in their knowledge of quality, productivity, team building and team working like Quality Control Circle / Innovative & Creative Circle and Managers’ Quality Team (MQT) /Quality Improvement Team (QIT.) MR. RAMLI ABU HASSAN He is the author of the book “Revolusi Aksi” or Action Revolution published on 24th March,2006 plus hundreds of articles on quality and productivity improvements, sports management and promotions, human capital, leadership and general subjects like hobbies and travels. He has now his own website that features his thoughts, events and happenings.

14 He works with organizations to establish World Class Performance in their business and satisfaction of customers ,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality ,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management. He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others. In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.

15 SIX THINKING HATS

16 SIX THINKING HATS COURSE OUTLINE DURATION: 2 DAYS OBJECTIVES
Dr. de Bono's objective is simple- Change, ideas and improvement and very useful for our routine such as in: Facilitation of meetings Preparation for discussions Continuous process improvement New process and new designs Conflict resolution Decision making and problem solving Customer focus groups and interviews Leadership development Presentations METHODOLOGY 2-day programme, Screen Projection Lecturing Discussion Individual & Group Workshop Exercises Discussions Role Plays Videos Case Studies COURSE OUTLINE Participants in the Six Thinking Hats course will show evidence of the following: A marked tendency to identify themselves as thinkers Confidence to cope with and improve their environments Competencies enabling them to: -Identify and solve problems -Propose alternative solutions -Predict the consequences of each alternative -Assess the usefulness of each set of consequences -Select the best alternative -Implement it -Evaluate 4. Competencies enabling them to: - Develop a habit of perceiving events and situations as opportunities - Identify the benefits/desired outcomes of pursuing each opportunity - Identify the risks/dangers of pursing each opportunity - Design ways to minimize risks - Design plans for pursing a selected opportunity - Assess and reevaluate plans in progress  5. Competencies enabling them to: - Understand and take on a facilitator role in a group meeting

17 TRAINER PROFILE MR. NANDA
Nanda is a Certified Licensed Instructor of the world renown Thinking Skills System founded and created by Dr Edward de Bono. This Thinking Skill System is used by many corporations throughout the world. Nanda holds degrees in B.Sc Biochemistry (UKM), B.Sc in Alternative Medicine, (Calcutta, India), M.Sc in Applied Psychology (Rajasthan, India) and Diploma in Automotive Engineering (NIT S’pore.) He is a Master Trainer in the Six Thinking Hats and Lateral Thinking Skills. He was trained and practiced in Singapore and is currently based in Kuala Lumpur. His presentation skills are exceptional – energetic, inspiring, creative, thought provoking and filled with humour. He specializes in Mind-Intellect-Subconcious Connections of the human personality. His profound understanding of human psychology and character formation allows him to ‘read’ his students/course participants of their strengths and weaknesses. This allows him to address his seminars in a very effective way, especially tailored to bring change in attitude and innovation into the lives of those who attend his courses. He has been involved in training and organizing training programs for more than 15 years. His specialty is his ability to make the knowledge simple to understand and easy to practice in daily life. He is able to bring clarity of understanding in the topics that he teaches. He is also an active adventurer. He and his team of trainers conduct team building events throughout Malaysia. Team Building events such as Jungle Trekking, Mountain Climbing, Camping, Caving, Tele-match and Treasure Hunts are some of the events which are organized by him.

18 CUSTOMER SERVICE PENGURUSAN PELANGGAN Customer Service Impact
PERFECT MANAGER Customer Relationship Management

19 CUSTOMER SERVICE IMPACT

20 CUSTOMER SERVICE IMPACT
DURATION: 2 DAYS OBJECTIVES Understanding The Importance Of Customer Service Learning Effective Customer Service Skills Enhancing Communication Skills Winning Customer Loyalty Developing & Motivating A Customer-Focused Team METHODOLOGY 2-day programme, Screen Projection Lecturing Discussion Case Study COURSE OUTLINE  III) Attracting Customers * What Attracts Us To Buy ? * Value First * Talk More About Value * Top 10 Mistakes Salespeople Make * Number Sensitivity * The Lady Is The Boss ? IV) Sharpen Your Weapon: Enhance Your Communication Skills * Telemarketing * The Magical Power Of Smiling * Respect & Sincerity * Body Language * Match The Buyers’ Styles * Understanding Your Employees & Your Customers, More V) Enhance Your Customer Value * Let Customer Feel That They Are Important * Under Promise, Over Deliver * Respond Positively & Timely * Satisfying Customers VI)Winning Customer Loyalty * Boosting Rapport: 4As * Details, Details, Details * Measure Customer Service * 4 Great Questions To Ask Customers * Always Have Customers In Mind * Give Your Customer A Pleasant Buying Experience Individual & Group Workshop Exercises Discussions Role Plays Videos COURSE OUTLINE I) Today’s World Market * Win-Win Sales * Challenges of Globalization * 20th & 21st Century Marketing Model * Customers from Generation X, Y & Z II) Customer Care * Rewire Your Brain * Customer Service Skills * Put Customers First * Handling Customer Complaints Positively * Handling Problems With “PLUS” Points * Looking From Customer’s Angle

21 TRAINER PROFILE MR. AW SIN JAM
He holds a BA (Hons.) with an overall GPA of 3.96 (out of 4.00) in Organizational and International Communication, cognate Industrial Psychology and Business from The University of Oklahoma, USA. With his excellent academic and research results, he received Cleo Cross International Student Scholarship (USA), a scholarship normally presented to one student per country only, in He was named Best Undergraduate in Communications Department for year , one of the first foreign students to attain such an achievement. Mr Aw has more than 16 years of professional and industrial experience in Human Resource Management and Administration. Public presentation, event management and sales/marketing are also his forte. Throughout his career so far, Mr Aw has assumed the positions of Director, Manager, Assistant Manager, Executive and Personal Assistant to CEO. Always believes in setting new standard of excellence, Mr Aw has managed and conducted various training programmes and workshops for supervisors up to General Managers both in English, Bahasa Malaysia and Mandarin. He has designed supervisory, management and motivational training programmes for factories, business companies as well as government bodies like Lembaga Kemajuan Wilayah Pulau Pinang (PERDA), Unit Penyelarasan Pelaksanaan, Jabatan Perdana Menteri and so forth. He has conducted an inspiring training program on “Effective Factory & Organizational Management” at Universiti Sains Malaysia. He has also presented his paper at SMIDEC workshop/conference and at the same time written articles for local newspapers.

22 CUSTOMER RELATIONSHIP MANAGEMENT

23 CUSTOMER RELATIONSHIP MANAGEMENT
DURATION: 2 DAYS CUSTOMER RELATIONSHIP MANAGEMENT COURSE OUTLINE Demonstrate the link between marketing organizations  and long term  relationship with  customers through  relationship marketing.  Analyze a company's internal and external environment and present and long‐term direction, its resources and  competitive capabilities for crafting relationship  marketing strategy.  Identify characteristics and drivers of relationship marketing.  Formulate relationship marketing programs based on  Mc. Kinsey’s 7 “s” .  Monitoring and controlling relationship in organization  for good strategy  execution and build core  competencies and competitive capabilities.  WHO SHOULD ATTEND Managing director  Director  General manager/ deputy manager/assistant general  manager  Senior administrator  Marketing managerr Customer relationship officer/ Customer service officer  Public relationship officer OBJECTIVES To examine all elements in managing relationship  with customers.   To compare and contrast different paradigms in  managing customers.  To plan, analyze and execute decisions on relational strategies in marketing.   To discuss on various relational strategies in today’s business environment.  METHODOLOGY 2-day programme, Screen Projection Lecturing Discussion Case Study COURSE CONTENT Part 1: Traditional marketing vs  Relational marketing  Part 2: Identifying critical relationship marketing success  factors  Part 3: Developing relationship marketing practices  Part 4: Adapting to context‐specific conditions  Individual & Group Workshop Exercises Discussions Role Plays Videos

24 TRAINER PROFILE She is currently  is  a associate  professor  in  the  area  of  marketing  at the UUM  College  of Business (COB), and the Chairperson of Doctoral Studies, UUM College of  Business, Sintok,  Kedah. She started her career as a lecturer since 1996.She obtained her PhD from University of  Science Malaysia  (USM)  and  her  master’s degree  from  University of  Stirling,  Scotland.  She  earned  her  first degree  (Bachelor in Business  Administration) from University Utara Malaysia  (UUM)  in 1994.  Prior  to  joining  the  academia, she worked as a marketing executive for Ramgate  Systems Sdn. Bhd.  (subsidiary of DRB HICOM).  Prior to her current position, she  was the course coordinator for MBA  program at Executive Development Center (EDC), UUM and  Deputy Dean  (Research & Postgraduate Studies) Faculty of Business Management, UUM.  She was  given the responsibilities to handle  postgraduate related matters such as curriculum and program development, managing the collaboration with partners in offering the post  graduate programsand promotion of post graduate programs in  local  and international market.  Her expertise is in marketing related area and her research works have been published in academic  journals such as Malaysian Journal of Consumer & Family Economics, Journal of Distance Education, Management Journal, International Journal of Management & Business, The Journal of Global  Business Management, Journal of Quality and International Retail and Marketing Review. She has  also presented her research works in  many local and international conferences. She was also the chief editor for the  Utara  Management Journal and associate editors for the Journal of Business Management and Management Journal. She is currently supervising Masters and PhD students particularly in the area ofrelationship marketing, customer relationship management, strategic marketing and sales management. At UUM College of Business, she teaches undergraduate and postgraduate courses  (MBA and DBA)such as  Marketing Management,  Relationship Marketing, DR. NOR AZILA MOHD NOOR 

25 TRAINER PROFILE DR. ABDUL RAHIM OTHMAN
He is currently is the senior lecturer in the area of marketing of College of Business  (COB), Universiti  Utara Malaysia (UUM). He started his career as a lecturer since 1994. He obtained his PhD from  University of Science Malaysia (USM) and his master’s  degree from Phillips University at Oklahoma  USA. He earned his first degree (Bachelor of Arts in Economics and Mathematics) from Knox College,  Illinois, USA in 1985. Prior  to  joining the academia, he worked as a marketing executive at freight  forwarding  company based in Kuala Lumpur.  Prior to his current position, he was the Deputy Dean(Academics) Faculty of Business Management, UUM. He was given the responsibilities to handle undergraduate related matters such as curriculum and program development, managing the collaboration with  artners in offering the undergraduate programs and  promotion of undergraduate programs in local and international market. He was also  Deputy Director of Center of Entrepreneurial Development which  involves in  development and training the entrepreneurs under the Ministry of Entrepreneur and  other  government agencies.   His expertise is in marketing related area and his research works have been published  in academic  journals such as The Malaysian Construction Journal. He has also presented his research works in  many local and international conferences. He is currently supervising Masters and PhD students  particularly in the area of relationship marketing,  customer relationship management, strategic marketing, firms’ performance, internal  marketing, tourism marketing and knowledge management. At UUM College of Business,  he teaches undergraduate and postgraduate courses (MBA and DBA) such as  Marketing Management, Relationship Marketing, Research Method, Strategic Marketing, Marketing Strategy and  Analysis and International Marketing.

26 GROOMING / ETIQUETTE PRESENTATION SKILLS
COMPETENCY SKILLS KEMAHIRAN KETRAMPILAN PROFESSIONAL IMAGE GROOMING / ETIQUETTE PRESENTATION SKILLS PERFECT MANAGER

27 GROOMING / ETIQUETTE PRESENTATION SKILLS
DURATION: 2 DAYS COURSE OUTLINE What's Appropriate for Work:  Understanding the Difference between Social and Professional Behavior Diamonds in the Rough: Polishing Your Professional Behavior. Dress for Success: Looking Your Best On Time and On Track: Keys to Basic Time Management What It Looks Like: The Anatomy of a Successful Presentation Let Me Tell You: Understanding Audience Differences Highs and Lows: Adding Vocal Variety Stop Shaking in Your Shoes: How to Overcome the Fear of Public Speaking. How and When to Use Humor Know-It-Alls, Talkers, and Bullies: Managing Flipcharts, PowerPoint, and Slides: Effective Visual AidsHecklers People Who Can, Do: Preparation and Practice WHO SHOULD ATTEND This program is designed for anyone who has a desire to improve their Presentation Skills to create a climate of positive communication in their organisation. OBJECTIVES In this workshop participants will: Define appropriate and inappropriate office behavior. Describe appropriate office dress. Demonstrate professional use of the telephone in a business environment whether they are answering the phone, transferring a call, placing a caller on hold, orleaving a voic message. List steps for dealing with difficult people. Identify and rephrase blunt wording for more professional communication. Understand and demonstrate the use of to-do lists and the ABC prioritization technique. Explain methods for handling typical office interruptions:visitors, phone calls, requests from the boss or subordinates. METHODOLOGY 2-day programme, Screen Projection Lecturing Discussion Case Study Individual & Group Workshop Exercises Discussions Role Plays Videos

28 TRAINER PROFILE MRS.AFIFAH BINTI RAHIM
2004 – Aug Unit Head Manpower Development, Customer Services Department, Malaysia Airlines Managed trainers and administration staff with full responsibility for all training of MAS Customer Services staff at KLIA Adviser to the Customer Services Grooming Council and in charge of Grooming standards of Customer Services Department system wide. Responsible in the production of the Grooming Manual for Ground staff. Master trainer I MAKE THE DIFFERENCE – GOING BEYOND EXPECTATIONS module programmed by Malaysia Airlines Academy.

29 TRAINER PROFILE 1994 – 2004 Training Executive at Malaysia Airlines Academy ( MAA ) Designed and developed Customer Services module for Ground Services Conducted all Technical and Soft Skills courses for MAS Ground Services staff system wide . Represented departmental head for any presentation on Customer Services module to external customers.Travel worldwide to train MAS staff on Customer Service/Soft skills programme. One month attachment in Phnom Penh, Cambodia to train Royal Air Cambodge ground staff. One month in Male, Maldives to train Air Maldives ground staff. One month in Jakarta to train ground handlers at Jakarta airport Trained Maybank staff on Customer Service module, Sayang Sayang Customer.. Trained Northport top-level managers on Enhancing Your Professional Image module. Trained Pegawai Tadbir Diplomat – INTAN on Enhancing Your Professional Image. Trained UNITAR top management on Enhancing Your ProfessionalImage module Represented Malaysia Airlines Academy as a guest speaker at a Tourist Guide National Conference on the Topic – Image and the professional.

30 TRAINER PROFILE 1992 – 1994 MAS Ground Services Instructor
- Trained Ground Services staff system wide. - One month attachment in Male, Maldives to train Air Maldives airport staff and assisted in designing the uniform. - Three months attachment at Terminal 3 to be in charged of - Discipline, Grooming and on the Job Training for new staff. - Responsible for the introduction of Grooming training for Ground Services staff in Domestic Stations and in charge of Grooming for Domestic stations. Responsible for Developing Service Transaction Guidelines manual for MAS Ground Services division

31 2 1 3 4 MOTIVATION PROGRAMME PROGRAM MOTIVASI Power –Up With NLP
( A Personal Transformation Programme) 2 Power-Up With NLP For Managers MOTIVATION PROGRAMME PERFECT MANAGER 3 Making Teamwork Like Quality Circle 4 Anjakan Paradigma Untuk Kesejahteraan Hidup Menggunakan Konsep 1 Malaysia / Esq & NLP

32 A PERSONAL TRANSFORMATION PROGRAM
POWER-UP ! WITH NLP PERFECT MANAGER A PERSONAL TRANSFORMATION PROGRAM

33 POWER-UP ! WITH NLP A PERSONAL TRANSFORMATION PROGRAM DURATION: 2 DAYS
INTRODUCTION COURSE OUTLINE This program explains practical methods and techniques that can be used to control our mind and the mind of others. Power-UP! is a direct application of Neuro Linguistic Programming (NLP) in understanding how we see, hear or feel when we communicate with people. This improves our understanding on how we think and react in certain situation. Module 1: P - Positive Attitude Discover the laws of the mind and how you can utilize those principles to unleash the potential that lies within you. Learn the secrets and thinking of successful people and be aware that you are the architect of your own life. Module 2: O – Outstanding Goals/Performance Understand the importance and effects of goals in your life. Identify the factors that impede goal attainment and learn effective goal setting that will stimulate massive action. Discover the strategies to achieve your goals in the most effective way, which leads to a win-win situation for all. OBJECTIVES At the end of this program participants will be able to: Develop a new way of thinking to produce optimism and energy. Create goals that will ensure success Develop wonderful relationships that will lead to synergy. Build self confidence that will enhance your potential. Handle self better in difficult situations Make yourself more effective to improve performance Module 3: W – Wonderful Relationships Every successful person needs the help and support of those around them, and this will only happen from positive relationships. Understand people’s communication style learn how to create rapport effectively with others so they may assist you in achieving your dreams. Discover how people think (metaprogram) to create the synergy that you need LEARNING OUTCOME Module 4: E – Empowering Belief Understand that every change that is desired has to begin from within, which is your belief. Understand what is stopping you from pursuing what you desire and execute 4 simple steps to change your inner program. Learn and master the belief of successful people. The final outcome of the program is increased self control and mental discipline which will elevate your success in your career and personal goals. Personal relationships becomes more rewarding, with better control of your own thoughts, your state of mind and the way you communicate.

34 COURSE TENTATIVE COURSE OUTLINE WHO SHOULD ATTEND
TIME DETAILS 08: :30 Registration & Icebreaking 09: :30 Session 1 10: :00 Tea Break 11: :00 Session 2 01: :15 Lunch 02: :45 Session 3 03: :00 04: :00 Module 5: R - Resourceful State Discover how an emotional state is formed and learn simple techniques to overcome negative thinking. Create the character and attitude that will maximize your potential for success. Learn the practices to inculcate energy and enthusiasm in every activity that you are. WHO SHOULD ATTEND This program is designed for anyone who has a desire to develop a winning mindset and wishes to create a climate of positive communication in their organisation. TIME DETAILS 09: :30 Session 5 10: :00 Tea Break 11: :00 Session 6 01: :15 Lunch 02: :45 Session 7 03: :00 04: :30 In a Nutshell 04:30 – 05:00 Course Evaluation, Certificate Presentation & Close METHODOLOGY This program 2 day course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program.

35 POWER-UP ! WITH NLP FOR MANAGERS PERFECT MANAGER

36 POWER-UP ! WITH NLP DURATION: 2 DAYS FOR MANAGERS COURSE OUTLINE
INTRODUCTION COURSE OUTLINE Today’s workplace can be a stressful place to be at least for some. Organizations are continually working to adapt to fast changing environments, to stay ahead and make profits. Individuals work harder under the constant pressure to perform better and achieve more. Many people are dissatisfied with their situation and want change. NLP is a valuable approach to making the improvements and transformations that these people seek. Whether you wish to put in place a few subtle changes to your performance, influence or achievements at work, or to turn your whole life upside down, you’ll find some fantastic tools in NLP to help you. Module 1: Understanding the Basics Achieving Managerial Excellence with NLP Overcoming Barriers to Success Utilising NLP Principles at Work Module 2: Building Relationships that Work Understanding others: VAK Building Rapport: Match and Mirror Using Words to Get Results: Metaprograms Choosing and Anchoring Positive Emotions Module 3: Leading People to Perform Managing Your Emotions Inspring and Motivating Others: Milton Model Giving Feedback to Fuel Improvement Coaching for Peak Performance: Meta Model Handling Difficult People OBJECTIVES This program is designed to enhance the leadership and communication skills of managers and leaders in using NLP. You will learn to… Improve your ability to influence others to achieve more Lead and motivate others Develop a vision – for yourself or the business Coach others to perform well Accomplish goals Handle tricky relationships Make effective changes Module 4: Achieving Business Excellence Creating a Compelling Vision Maximising Success through Change: Logical Levels Setting and Achieving Goals Modelling Winning Performance PROGRAM IMPLEMENTATION The 4 modules will be implemented in three stages. Each stage will run for three days, making it a total of nine days. The modules which will be covered for each stage are as follows: Stage 1: Module 1 & Module 2 Stage 2: Module 3 Stage 3: Module 4 METHODOLOGY This 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program

37 TRAINER PROFILE UNGKU AZLAN SHAH BIN UNGKU CHULAN
Certified NLP Trainer (NFNLP), NLP Master Practitioner (NFNLP)MSc. HRD (UPM), B.App.Sc. (Curtin), B.Arch. Hons (UiTM), Dip. Dakwah & Usuluddin (KDH). After practicing architecture for 1 year, and being part of the team lead by the nation’s motivational expert, Dato’ Dr. Mohd. Fadzilah Kamsah for several years, Azlan decided to start his own firm. With his wealth of experience as an NLP Practitioner as well as a professional trainer, he commits himself towards creating results in businesses and inspire people to be their best at whatever they do.. Azlan is a highly trained professional who has developed and conducted more than 500 courses particularly in the areas of personal excellence, learning skills, teambuilding, human relations, sales and leadership. All these programs incorporate Neuro Linguistic Programming (NLP), practical tools and fun experiential learning.

38 TRAINER PROFILE UNGKU AZLAN SHAH BIN UNGKU CHULAN
Azlan holds two basic degrees; one from Curtin University of Technology, Australia, in Applied Science’ and the second in Architecture from Universiti Teknologi MARA. He also holds a Master’s degree in Human Resource Development from the Universiti Putra Malaysia where he graduated with a 3.97 average. All three degrees have served him well in bringing to his clients a sharply honed ability to evaluate business processes, both technical and people base. Along with his three degrees, Azlan is also a Master practitioner of Neuro Linguistic Programming (NLP) from the National Federation of Neuro Linguistic Psychology, USA and a Certified NLP Trainer. Azlan’s intention is to help clients grow their business in a way that is sustainable and that supports their values. He believes in using the medium of business to improve the lives of his clients and to make a difference for others in our community and the world. Azlan is now making himself very much at home in Bangi with his wife and two children. He also has a passion for travel and an innate skill in bringing out the best in the people he works with.

39 ANJAKAN PARADIGMA UNTUK
KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA PERFECT MANAGER

40 ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA
DURATION: 2 DAYS PENGENALAN KANDUNGAN KURSUS Fahami ‘prinsip’ atau ‘hukum’ yang wujud dalam alam semesta dan bagaimana anda boleh gunakan prinsip tersebut untuk merealisasikan potensi yang ada pada diri anda. Ketahui rahsia dan amalan orang yang berjaya dan sedar bahawa anda juga merupakan arkitek untuk kehidupan anda. MODUL 2: MINDA DAN PERUBAHAN PARADIGMA Fahami bahawa setiap perubahan yang diingini perlu dimulakan secara dalaman dahulu; iaitu dengan mengubah pemikiran anda. Selidiki apa yang menghalang anda dari mencapai apa yang dikehendaki dan laksanakan 4 langkah mudah untuk mengubah program anda. Pelajari teknik-teknik mudah untuk meningkatkan motivasi anda. MODUL 3: BUDAYA BERPRESTASI TINGGI DAN KETEPATAN] Ketahui penyakit yang boleh menghalang penambahbaikan. Fahami konsep KAIZEN dan pelajari kaedah dan sikap yang diperlukan untuk meningkatkan prestasi di tempat kerja. Ketahui soalan yang boleh ditanya untuk memastikan tugas yang dibuat berada di tahap yang cemerlang. Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak. Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat. MODUL 1: MENGENAL POTENSI DIRI OBJEKTIF PROGRAM Selepas menjalani program latihan ini, para peserta akan dapat: Mengenal potensi diri dari semua sudut (rohani, emosi,sosial, mental). Mengetahui kaedah membentuk motivasi dan kecemerlangan diri. Menghayati dan mengaplikasikan nilai murni 1Malaysia seperti Integriti, Kesetiaan dan Budaya Berprestasi Tinggi semasa menjalankan tugas dan tanggungjawab. METADOLOGI KURSUS Kaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.

41 ANJAKAN PARADIGMA UNTUK KESEJAHTERAAN HIDUP MENGGUNAKAN KONSEP 1 MALAYSIA
DURATION: 2 DAYS KANDUNGAN KURSUS MODUL 4: BUDAYA ILMU DAN INOVASI Fahami perubahan dan cabaran yang wujud dalam era ilmu masa kini dan pentingnya usaha untuk mengikuti perubahan yang ada. Pelajari kaedah dan tabiat yang boleh diamalkan agar anda sentiasa dalam keadaan ‘belajar’. Ketahui kaedah untuk mencetuskan idea yang kreatif dan inovatif dengan menggunakan kuasa minda bawah sedar anda. MODUL 5: PENGUASAAN PENGURUSAN KEWANGAN PERIBADI AL-FALAH Kepentingan Pelan Kewangan yang canggih Konsep pengurusan wang dan harta. Penyediaan dan kefahaman Penyata Kewangan. Pengurusan pengaliran tunai – Perancangan dan analisa Pengurusan Liabiliti – Perancangan dan Analisa MODUL 6: PENGUASAAN PENGURUSAN HUTANG Strategi Pengurangan Hutang. Hutang Sewa-beli kereta. Hutang Hartanah – Pelunasan. Hutang Kad Kredit. Strategi Penghapusan Hutang – Perancangan Akhirat KANDUNGAN KURSUS MODUL 7: BUDAYA INTEGRITI DAN KEBIJAKSANAAN Fahami dan hayati kesan integriti dalam kehidupan seseorang. Ketahui faktor yang menghalang seseorang daripada mempunyai integriti, dan pelajari kaedah untuk membentuk sifat murni dalam perhubungan dengan orang lain. Fahami kaedah untuk menangani suatu masalah dengan penuh berhemah dan teliti agar mencapai keadaan ‘menang-menang’ untuk semua. Memupuk kesedaran dan pengetahuan dalam mengurus atau merancang kewangan persendirian, keluarga dan komuniti masyarakat dengan berkonsepkan Al-Falah dan nilai-nilai Islam di mana ianya dapat membentuk budaya integriti di kalangan masyarakat berbilang bangsa MODUL 8: BUDAYA KETABAHAN DAN KESETIAAN Hayati paradigma yang dimiliki oleh orang yang berjaya dalam mengharungi cabaran dan halangan yang mendatang. Fahami bagaimana ketakutan terbentuk dan pelajari teknik-teknik mudah untuk mengatasi ketakutan anda. Bentuk sifat dan sikap yang akan memaksimumkan potensi kejayaan anda. Pelajari kaedah untuk membentuk sifat kepimpinan dan kesetiaan dalam organisasi. Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak. Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat. Kaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.

42 ATURCARA KURSUS Hari Pertama 08:30am - 09:00am Pendaftaran & Taklimat
Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak. Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat. 08:30am :00am Pendaftaran & Taklimat 09:00am :30am Modul 1: Mengenal Potensi Diri 10:30am :00am Minum Pagi 11:00am :00pm Modul 2: Minda dan Perubahan Paradigma 01:00pm :15pm Makan Tengahari & Solat Zohor 02:15pm :45pm Modul 3: Budaya Berprestasi Tinggi dan Ketepatan 03:45pm - 04:00pm Minum Petang 04:00pm :00pm Modul 4: Budaya Ilmu dan Inovasi 07.00pm pm Makan Malam dan Solat Maghrib 08.00pm pm Modul 5: Penguasaan Pengurusan Kewangan Peribadi Al-Falah 10.00pm pm Jamuan Ringan & Bersurai Kaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.

43 ATURCARA KURSUS Hari Kedua
Setiap individu telah dianugerahkan dengan pelbagai kebolehan dan keunggulan tersendiri. Untuk mendapat manfaat sepenuhnya dari nikmat yang dianugerahkan oleh Tuhan, seseorang perlu sedar akan potensi yang ada pada dirinya dan menggunakannya dengan bijak. Untuk menghasilkan perubahan yang berterusan, perubahan perlu dilakukan terhadap cara berfikir atau paradigma yang ada. Di samping itu, nilai-nilai murni juga penting untuk dijadikan pedoman kepada tindakan yang dibuat. Hari Kedua 08.30am am Modul 6 : Penguasaan Pengurusan Hutang 09:30am :30am Modul 7: Budaya Integriti dan Kebijaksanaan 10:30am :00am Minum Pagi 11:00am :00pm Modul 8: Budaya Ketabahan dan Kesetiaan 01:00pm :15pm Makan Tengahari dan Solat Zohor 02:15pm :45pm Rangka Tindakan 03:45pm :00pm Minum Petang 04:00pm :00pm Penilaian Kursus 05.00pm pm Penyampaian Sijil & Penutup Kaedah pembelajaran yang digunakan dalam kursus ini bersifat ‘Experiential Learning’ yang akan melibatkan : Syarahan, Perbincangan, Main peranan dan Latihan amali secaraindividu/berpasangan/berkumpulan untuk memahami prinsip/teknik yang dipelajari.

44 UNGKU AZLAN SHAH BIN UNGKU CHULAN
TRAINER PROFILE UNGKU AZLAN SHAH BIN UNGKU CHULAN Encik Azlan merupakan seorang yang profesional dan sangat terlatih, di mana beliau telah mengembangkan dan melakukan lebih dari 500 program khususnya dalam bidang keunggulan peribadi, kemahiran belajar, membentuk pasukan, hubungan manusia, jualan dan kepimpinan. Semua program ini menggabungkan Neuro Linguistic Programming (NLP), alat-alat praktikal dan pengalaman belajar yang memberangsangkan. Beliau dikurniakan dua Ijazah; satu daripada Curtin University of Technology, Australia, dalam bidang Sains Gunaan dan yang kedua dalam bidang Akitek dari Universiti Teknologi MARA. Beliau juga memiliki Master di bidang Pembangunan Sumber Manusia dari Universiti Putra Malaysia di mana ia lulus dengan CGPA 3,97. Selain itu beliau juga merupakan pengamal Master of Neuro Linguistic Programming (NLP) dari Persekutuan Kebangsaan Neuro Linguistic Psikologi, Amerika Syarikat dan Certified NLP Trainer Beliau suka membantu pelanggan mengembangkan perniagaan mereka dengan cara yang berterusan. Beliau percaya dengan menggunakan media perniagaan untuk memperbaiki kehidupan pelanggannya akan dapat membezakan diri dengan orang lain dalam komuniti masyarakat kita dan global. Azlan sekarang menetap di Bangi bersama isteri dan dua orang anaknya.

45 TRAINER PROFILE A.W.VENDARGON
Beliau merupakan Certified Financial Planner (CFP), Islamic Financial Planner (IFP), Registered Financial Planner (RFP) dan Pakar Perunding bagi Latihan dan Konsultasi. Beliau terlatih dalam bidang pengurusan kewangan dan perakaunan. Beliau telah bekerja dalam bidang pengurusan kewangan dengan syarikat besar selama lebih dari 10 tahun. Beliau telah berkecimpung dalam bidang latihan dan menjadi jurucakap dalam bidang insuran sejak tahun 1996 lagi. Beliau telah terlibat dalam bidang insurans ,unit trust, syarikat pemasaran multi-level dan organisasi syarikat untuk memberi motivasi kepada ahli pasukan mereka Selain menjadi jurulatih perunding, minat beliau untuk mengajar telah berkembang, beliau telah menjadi tenaga pengajar di bahagian perakaunan dan pengurusan, bayaran, kewangan, CFP, RFP IFP dan sebagainya. Beliau juga pernah menjadi speaker dalam rancangan di ASTRO Vizhuthugal yang menyentuh mengenai cara menangani masalah kewangan secara bijak dan teratur

46 MAKING TEAMWORK LIKE QUALITY CIRCLE PERFECT MANAGER

47 MAKING TEAMWORK LIKE QUALITY CONTROL
DURATION: 2 DAYS MAKING TEAMWORK LIKE QUALITY CONTROL COURSE OUTLINE ICC Philosophy including History of ICC in Malaysia. The QCC Secretariat- Roles & Responsibilities. The Role of Facilitators, Team Leaders and Team Members Quality Improvement Tools like Basic 7 QC Tools and the 7 management Tools for QC (M&)-where necessary. ICC Project based on the P-D-C-A Cycle of Control and Improvement. ICC Project Report & Presentation ICC Presentation Judging Criteria. How to maintain and improve further the ICC Teamwork and Projects. ICC relations with subjects like Zero Defect (ZD) Culture (including Zero Changeovers, Zero Defects, Zero Waste, Zero Delays, Zero Injuries and Zero Breakdown), Kaizen,5-S (Visual Organization & Good Housekeeping), Cross Functional Teamworking, World Class Performance factors and others (if necessary) How to make ICC People and Projects to bring great impact to Your Co's Business Results. OBJECTIVES For all Participants: Understand the true (real) meaning of the philosophy of especially based on the Union Of Japanese Scientists and Engineers (JUSE) QC Circle Koryo (General Principles) of the QC Circle) including all aspects of the QCC Fundamentals, History and Purpose. The Malaysia ICC Story and Journey will also be highlighted for all participants knowledge. As a whole, ICC at your company will together assist your Top Management by creating an impact to Your Co's Business Results with better quality products and increase productivity. The overall teamwork Environment will be better than before and avery ICC team members will ensure that Your Company Business Performance and Total Customer Satisfaction (by conformance to customer requirements) will become better both domestically and at her overseas markets. METHODOLOGY This 2 days course involves a mixture of short lectures, interactive discussions, games and a number of exercises which the participants will work through individually/in groups to understand concepts and principles discussed in the program

48 TRAINER PROFILE Excel Model Builder Modeling Tools
Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. Ramli Abu Hassan is an author, trainer, consultant, speaker and promoter. He is Founder and Managing Director of Diversified Promotion & Service Sdn.Bhd. or DPS, a Malaysian locally incorporated company since 25th June,1996.DPS have been mainly involved in the business of Training& Consulting, Professional Sports Promotion and Marketing of Malaysian made products both domestically and overseas. In the Training & Consulting business, DPS helps organizations both in the private and government sectors build world-class talent through unleashing their hidden talents as well as making continual improvements in their work areas, leadership and personal performances plus increase in their knowledge of quality, productivity, team building and team working like Quality Control Circle / Innovative & Creative Circle and Managers’ Quality Team (MQT) /Quality Improvement Team (QIT.) MR. RAMLI ABU HASSAN He is the author of the book “Revolusi Aksi” or Action Revolution published on 24th March,2006 plus hundreds of articles on quality and productivity improvements, sports management and promotions, human capital, leadership and general subjects like hobbies and travels. He has now his own website that features his thoughts, events and happenings.

49 He works with organizations to establish World Class Performance in their business and satisfaction of customers ,designing and establishing corporate universities (your in-house university or learning centres)as well as all aspects of Quality and Productivity Improvements. Ramli has been in collaboration with Global Experts on subjects like World Class Performance, Corporate Universities, Quality ,Productivity and Sustainable Development Initiatives including Environment plus his other areas of Professional Sports Promotion and Management. He is an active member of the Malaysian International Chamber of Commerce and Industry(MICCI),Business Council for Sustainable Development of Malaysia (BCSDM),American Society for Quality (ASQ),Institute of Quality Malaysia (IQM) as well as the Malaysian Representative for World Boxing Council and World Boxing Council for Muay Thai. Ramli also have good collaboration with many major sports organizations both in Malaysia and Overseas like PESAKA,MABF,KBC,IBF and others. In his past corporate working experience from 1976 to 1996,he was the Head of Total Quality Management Secretariat at Perwira Affin Bank Berhad (now known as Affin Bank Berhad) as well as an Executive at Matsushita Electronic Components (M) Sdn.Bhd.

50 SELLING SKILLS KEMAHIRAN JUALAN
Advance Influencing & Negotiation Skills PERFECT MANAGER

51 ADVANCE INFLUENCING & NEGOTIATION SKILLS
SELLING SKILLS ADVANCE INFLUENCING & NEGOTIATION SKILLS PERFECT MANAGER

52 ADVANCE INFLUENCING & NEGOTIATION SKILLS DURATION: 2 DAYS
OBJECTIVES At the end this programme the participants will be able to: Explain an integrated Modal for Negotiation & influence and relate it to their own experiences. Diagnose their own and other people’s impact in negotiation/ influencing. Gain additional skills and upgrade their present skills through 5 practice sessions. Begin to act on feedback of their negotiation/ influencing behavior from others. Describe the characteristics of different negotiating situations and how to deal with them effectively. Plan some personal changes to improve their approach to and style of negotiating and influencing others. COURSE OUTLINE Own Rating as a Negotiator Integrated Model for Negotiation & Influence Negotiation & Influence Strategies Practice Sessions with feedback: 5 Cases Handling Difficult Situations: e.g. Impasse, deadlocks, etc. Input Sessions Enhanced by Video Planning for Personal Skills Improvement EVALUTION STRATEGIES Ongoing facilitator observation & feedback throughout the course Peer feedback End-of- course evaluation METHODOLOGY Individual hands-on exercises Small-group hands-on exercise Large-group exercise Role-playing Application planning

53 Excel Model Builder Modeling Tools TRAINER PROFILE DR. RIZAL NAIDU
Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. This training is conducted by Dr. Rizal Naidu who has 33 years experience in marketing, negotiations skills, customers service, Presentation skills, Public Speaking and Communication Skills. He has addressed more than one thousand seminars and trainings all over the world. The training is not based on lecture format, rather on active participants and the co-operative learning concept. The trainer is a practical person and will be sharing his experience which will make the participants enjoy learning by doing role plays. He was given the title Maha Guru (The Great Teacher) and par excellence speaker and orator. Specially selected videos used to create special visual learning experience. Powerful demonstrations make the whole training. A wonderful and high energy experience. Every participants will have opportunities to experience his or her real potential. Dr. Rizal is not only an international motivator and trainer. He is also an author of latest book power closing & handling objections.

54 INCREASE STOCK HANDLING SUPPLY CHAIN MANAGEMENT
PERFECT MANAGER

55 SUPPLY CHAIN MANAGEMENT
DURATION: 2 DAYS OBJECTIVES At the end this programme the participants will be able to: Learn to boost productivity, collaboration, and innovation Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service Explore Key Performance Indicators (KPI’s), their hierarchy, and relationship to supply-chain performance Choosing the right KPI’s to capture, analyze and benchmark performance Achieve greater confidence among peers and industry recognition . COURSE OUTLINE DAY 1 Session 1 Introduction and development of SCM Session 2 Supply Chain Management Fundamentals Session 3 The drivers of Supply Chain transformation Session 4 Exploring Supply Chain Capabilities Day 2 Building Competitive Operations, Planning, and Logistics Industry benchmarking Managing Customer and Supplier Relationships Using Information Technology to Enable Supply Chain Management METHODOLOGY This session will entail a series of presentation from business world and research, with in-depth facilitated exchanges and discussions to reveal new insights and wisdom that will be useful and timely for attendees.

56 SR. ASSO. PROF. DR. R.PREMKUMAR
Excel Model Builder TRAINER PROFILE SR. ASSO. PROF. DR. R.PREMKUMAR Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. Sr. Asso. Prof. Dr. R.Premkumar (PhD USM) is the leading operations- focused consultant, specializing in end-to-end supply chain solutions.  Industry and research students look to Prem' expertise to develop and implement strategies for intelligent solutions in distribution center design, warehouse strategic planning, distribution network configuration, transportation system planning, system integration and implementation, logistics and manufacturing outsourcing, benchmarking and best practices, and supply chain optimization.  As a hands-on manager in a MNC for more than 15 years, Dr. Prem offers a proven track record and deep industry expertise for solutions that reduce costs and improve overall supply chain performance. 2008 accomplishments March 2009 appointed as member to Research Review Board (Institutional Review Board) September 2008 appointed as the Associate Dean, faculty of Business and Management at AIMST July 2008 appointed as the Senior Associate Professor at AIMST University. Chairman of 3rd International Conference Operations Supply Chain Management, Jointly organized by AIMST, USM, UUM, ITS, Unisel and SLSU. Venue: AIMST University – Dec

57 SR. ASSO. PROF. DR. R.PREMKUMAR
Excel Model Builder TRAINER PROFILE SR. ASSO. PROF. DR. R.PREMKUMAR Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. April 22nd Speaker at the 2008 ASIA SUPPLY CHAIN FORUM : ‘SHAPING THE FUTURE’ a collaborative effort between Bordeaux Business School (BEM), World Supply Chain Forum and UUM - evaluated by UUM as the best speaker.  May 2008 appointed as the AIMIST Graduation steering committee chairman April appointed as the Visiting Associate Professor at SOUTHERN LUZON STATE UNIVERSITY. April th Conducted 5 days workshop on SCM Research for DBA students April th Conducted 3 days Seminar on SCM for industry and academia Aug 2008, assignment to conduct SCM course for graduate student March 18th – accepted by the Higher Education Ministry to conduct lecturing for Business studies at Undergraduate and Postgraduate including PhD (Permit No: P/US/14/0132 Feb 10th appointed by ITD Malaysia to conduct a 9-day workshop “Developing Competitive Business Strategies at Mitr Phol corp., Ltd, Bangkok (Jun- Aug 2008) Jan 14th SCM consultant for TOP GLOVE Manufacturing, world largest surgical glove manufacturing. Delivered a two days Forum for the senior management team.

58 PRODUCTIVITY & IMPROVEMENT PROGRAMME
Stress Management To Improve Work Performance Blue Ocean Strategy Design & Development KPI’s Based Performance Management System PERFECT MANAGER Project Management Principle Techniques For Successful Project Management

59 DESIGN & DEVELOPMENT KPI’s BASED PERFORMANCE MANAGEMENT SYSTEM
PERFECT MANAGER

60 Design Development KPI’s Based Performance Management System
DURATION: 2 DAYS OBJECTIVES At the end this programme the participants will be able to: Learn to boost productivity, collaboration, and innovation Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service Explore Key Performance Indicators (KPI’s), their hierarchy, and relationship to supply-chain performance Choosing the right KPI’s to capture, analyze and benchmark performance Achieve greater confidence among peers and industry recognition . COURSE OUTLINE Module 1 : Concept of Key Results Areas (KRA) What & Why of KRA ? Different of KRA & KPI Success Story : Results of KRA Implementation Setting Business KPI What & Why of Business KPI? Define Your Business Directions. Specify Your Business KRA & KPIs. Specify Your Business Target. Turn Your Business Measurement into Dollar & Cents Module 2 : Setting Operations KPI  What & Why of Operations KPI ? ( Down Stream Concept) Specify the Operations Process Specify the Interaction of Operations Process Measurement Principle : QQCT Specify the KPI of the Operations Processes. Module 3 : Cascading Down the KPI to Your Next Level Concept: Result Focus vs. Tasks Oriented Breakdown Your KPI by Sections. Assess the Competency of Your Department. Assign & Set for your Next Level Assess the feasibility of your KPI assigned. METHODOLOGY Group or individual exercises, group or class facilitation and lecture will be used to ensure the participants understand the concept / principle of Key Performance Indicators (KPI) & Key Results Areas (KRA). The real-life cases related their respective departments on KRA development & KPI setting will be given to the respective participants to ensure their competencies are built & developed.

61 Design Development KPI’s Based Performance Management System
TRAINER PROFILE RAJ KUMAR OBJECTIVES At the end this programme the participants will be able to: Learn to boost productivity, collaboration, and innovation Discover how to positively affect lead times, inventory, productivity, and bottom-line profitability Understand how to manage the integration and coordination of activities to achieve reduced costs and increase efficiencies and customer service Explore Key Performance Indicators (KPI’s), their hierarchy, and relationship to supply-chain performance Choosing the right KPI’s to capture, analyze and benchmark performance Achieve greater confidence among peers and industry recognition . COURSE OUTLINE Module 4 : Performance Managing Track the achievement of KPI Report the achievement of KPI Improve the achievement of KPI Module 5 : Performance Appraisal Concept of Performance Appraisal Design of Performance Appraisal. Using of Performance Appraisal Review (PAR) Form Module 6 : Linking of KPI Achievement to PAR Form Assessment on Performance Results Assessment on Behavioral Performance. Justification for salary Increment Setting of KPI for Next Year Development Plan for Next Year Module 7: Linking of PAR Score to Bonus/ Salary Increment Calculation Guideline for Bonus / Salary Increment Calculation Decision on Bonus / Salary Increment Pool. Distribution of Bonus / Salary Increment Pool. Sequence & Planning in PAR Exercise. Mr. Raj Kumar has a Bachelor Degree in Economics and a Master of Science in Human Resource Development. He is the author of three books Malay business areas include aspects such as management, marketing, finance and entrepreneurship He has over 17 years experience in Human Resource Management Training. His experience in the corporate sector began in 1995 when he served as Executive Director of Human Resources in a property development company and later served as Human Resource Consulting and Training in a firm that organizes training programs and human resource development. He also served as Chief Executive in a Private High School is listed in the KLSE. He is currently director of a Skills Training Centre. In the field of Training & Development, Mr Raj Kumar experts in the fields of Motivation, Team Building and Team, Leadership, Performance Management, Organizational Behavior, Personal Skills, Personality, Organizational Change & Development, Planning, He has run many courses to companies in and around Kuala Lumpur, Selangor, Johor, Pulau Pinang, Sabah and Sarawak. Among the organizations he was involved in providing training and development are Top Glove, Petronas, SOGO, Steel, Malaysian Institute of Accounts, MAS Cargo, Sime, Titan PP Polymer, Rubber Shum Yip Leong, Maybricks, GN Technology, HKT, Eastern Press, Sam Long Chemicals, WCT Engineering, Plastics V, Rubelli, PEP_JV, Erapoly, Barwil, Lumut Resort, Digi, MARDEC, CIBA Vision, Escatech, BASF Petronas and many more. METHODOLOGY Group or individual exercises, group or class facilitation and lecture will be used to ensure the participants understand the concept / principle of Key Performance Indicators (KPI) & Key Results Areas (KRA). The real-life cases related their respective departments on KRA development & KPI setting will be given to the respective participants to ensure their competencies are built & developed.

62 BLUE OCEAN STRATEGY How to Create Uncontested Market Space and
PERFECT MANAGER How to Create Uncontested Market Space and Make Competition Irrelevant

63 BLUE OCEAN STRATEGY DURATION: 2 DAYS COURSE OBJECTIVES INTRODUCTION
Learn how to ‘wake up’ their organizations to the need for change and explore options on how to quickly and effectively create a blunt understanding of their business in value innovation terms. In applying the tools to a ‘mini case’, they will gain an understanding of the blue ocean strategy family of concepts, tools, and methodologies, including the strategy canvas, buyer experience cycle/buyer utility map, six paths framework and ERRC grid. Gain the opportunity to ‘test drive’ the suite of blue ocean strategy concepts and tools.Interact and learn from a broad range of case studies covering successful implementation of Blue Ocean Strategy;coupled with the group work completed during workshop, participants will leave the workshop with bedrock of knowledge for future Blue Ocean Strategy work in their businesses. SIX PATH TO BLUE OCEAN STRATEGY INTRODUCTION Blue Ocean Strategy is the systematic pursuit of new market and new demand creation through the simultaneous pursuit of differentiation and lower cost (Value Innovation). It is called Blue Ocean because it is about creating unknown market space where companies did not complete head-to head against the competition but rather out compete them by creating new markets where no competition exists. While innovation is seen as random / experimental process, BOS provides a systematic and reproducible methodology and process to pursue innovation for both new and existing firms. BOS frames works and tools include: strategy canvas, value curve, four actions frameworks, six paths, buyer experiences cycle, buyer utility map, and blue ocean idea index. Essentially, BOS consists of three key conceptual building blocks :- Value Innovation Fair Process Tipping Point Leadership Industry Strategic group Buyer group Scope of productor service offering Functional‐emotional  orientation of an industry Time METHODOLOGY To  Creating Across From  Competing Within The six conventional boundaries of competition 

64 BLUE OCEAN STRATEGY DAY 2 DURATION: 2 DAYS DAY 1
COURSE CONTENT DAY 2 The Buyer Experience Cycle / Buyer Utility Map Moving form customer to non-customer perspectives Visual Exploration Reconstructing Market Boundary: The Six Paths Framework The EERC Grid & ‘To-Be’ Strategy Canvas The simultaneous pursuit of differentation and low cost : Value Innovation. Debrief Session with BOS Consultant The course is focused on ‘action learning’ whereby teams of participants works through the major steps of the Blue Ocean Strategy Process – albeit in a highly condensed fashion. DAY 1 Introduction to Blue Ocean Strategy In depth introduction to the strategic logic and process behind Blue Ocean Strategy. Interactive Case Working from beginning to end of a real world case study, illustrate the alignment of concepts, tools and execution of a blue ocean strategy move Visual Awakening Capture the current state-of-play: the “As Is” Strategy Canvas Debrief Session with BOS Consultant METHADOLOGY Through group work, lectures, and Q & A Session, participants will be introduced to the Blue Ocean Strategy “tool box’ of analytical tools, frameworks and methadologies through hands-on experience in breakout groups.

65 TRAINER PROFILE Excel Model Builder Modeling Tools MR. DOMINIC LAU
Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. MR. DOMINIC LAU He is a certified in Blue Ocean Strategy Practitioner and the Head of Applied Research Centre at UCSI Blue Ocean Strategy. He has a PhD and masters Degrees in engineering Business Management. He is active in research and publication in the areas of strategic management, entrepreneurship, and quality assurance He has written five books including a book on 15 successful cases of the application of Blue Ocean Strategy in the Malaysian context. He is a sought after speaker and participates actively in various national and international conferences. He is also active in research publications and has written numerous papers in academic journals. Prior to joining UCSI BOSRC, he was the Director of ILDP Program, Business & Advanced Technology Centre (BATC) at UTM.

66 TRAINER PROFILE Excel Model Builder Modeling Tools MR. YOANNE SAPANEL
Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. MR. YOANNE SAPANEL He joined the business development and consulting team of PricewaterhouseCoopers(PwC) Luxemborg from 2007 to July 2010 as Senior Consultant and market Analyst. Prior to joining PwC, he worked as a Business Advisor to innovative entrepreneurs in their business start-ups and implementation. In August 2010, he joined UCSI Blue Ocean Strategy Regional Centre as a Consultant In addition to his knowledge and expertise on Competitive Strategy in existing market place, he is now ready to offer Blue Ocean Strategy in assisting companies to value innovate for quantum leap frog growth in a new market place.

67 STRESS MANAGEMENT TO IMPROVE WORK PERFORMANCE
PERFECT MANAGER

68 STRESS MANAGEMENT TO IMPROVE WORK PERFORMANCE
DURATION: 2 DAYS BENEFITS Learn about symptoms, causes, and implications of executive stress Learn how to transform executive stress into a positive energy Be introduced to the 5,000-year-old relaxation exercise Learn about symptoms, causes and implications of being upset or angry Learn how to handle upsets and anger Understand why people still try to fit square pegs into round holes Find out how wrong job fit can trigger negative consequences Learn all about manager-subordinate relationships that create stress Be introduced to talent management and how it impacts productivity Discover why the current corporate ladder syndrome leads to the Peter Principle Discover how communication can affect productivity Learn how to listen proactively Understand the concept of Intrapersonal Intelligence WHO SHOULD ATTEND INTRODUCTION Stress is a major issue in the workplace today - on both professional and personal level. Some common signs of stress are low motivation, conflict, ill health and absenteeism. Unless managed effectively, stress will damage individual work performance and consequently organizational success. COURSE OBJECTIVE Teaching the participants in using effective stress management techniques for self and others in combining high performance with a healthy lifestyle. The techniques learned is to serve as a catalyst for bringing together workers in organization, in order to focus and channel their creative efforts towards improving performance, responsibility and management dynamics of their organization. Understand the study of stress and its impact. List tactics for successful time management. Explain how to prioritize and determine what is really important. Demonstrate techniques for interacting with difficult people. Employ physical and mental techniques for coping with stress.Create reachable goals. METHODOLOGY This stress management program is for the President/CEO, directors, senior managers, mid-level managers and executives, and supervisors -- people who bear the full brunt of the current business environment which ceaselessly drown them in an unending onslaught of stress creating situations and conditions.

69 DURATION: 2 DAYS STRESS MANAGEMENT TO IMPROVE WORK PERFORMANCE
METHODOLOGY \Audience participation includes ……. Individual Exercises Group Exercises / Discussions Peer-teaching Activities Case Studies Role Plays Kinesthetic Exercises Superlearning Inducement / Stress Release Exercises Subconscious-mind Conditioning Activities Music Watching And Discussing Video Clips. COURSE OUTLINE Module One: The tactical aspects of stress management The physiological aspects of stress management The 5,000-year-old relaxation exercise. Don’t kick the cat! Stress created by Square-Peg-Round-Hole / Right-Fit-Wrong-Fit Syndrome Executive stress caused by communication breakdowns  5.Stress management thru enhancing Interpersonal Intelligence Module Two: The psychological and clinical aspects of stress management Identifying psychological stress Mind-body connection Using psychotherapy to reduce stress Using writing therapy in reducing stress The magic of hugging therapy in emotional healing METHODOLOGY

70 TRAINER PROFILE Excel Model Builder Modeling Tools
DR. HAJAH SABITHA MARICAN DR HJH SABITHA MARICAN holds a PhD in Sociology majoring in Organizational Sociology. She completed her Masters in Public Administration majoring in Personnel Management. She earned her Bachelor of Science majoring in Public Health and Diploma in Food Microbiology. She has more than 20 years experience in education line. Dr Sabitha has conducted training and talks since 1987 in the areas of success strategies, stress management, leadership, management, self development, public speaking, women and development, time management, and communication skills. She has conducted training/talks in a variety of international and local companies. Amongst them are MOTOROLA, PETRONAS, Langkawi Development Authority, TNB, Perbadanan Kemajuan Negeri Pahang (PKNP), Kedah State Government, Ministry of Finance, Ministry of Human Resource and Labour Department, Ministry of Youth and Sport, Tupperware Sdn. Bhd., MAD, UMNO members, Kementerian Pembangunan Wanita, MPKS, RTM, ITTAR, JPJ, INTAN, Majlis Perbandaran Melaka, Pejabat Agama. Dr Sabitha’s involvement has also been featured in NONA TV3, national Radio 1, National Newspapers and Magazines. She has written many journals and 6 books for higher education. She has presented working papers on her research work at national and international level. She has been invited to speak in many seminars, workshops organised by public and private sector. Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results.

71 PROJECT MANAGEMENT PRINCIPLES
PERFECT MANAGER

72 PROJECT MANAGEMENT PRINCIPLES
DURATION: 3 DAYS COURSE OUTLINE The course consists of fourteen modules, which provide a comprehensive presentation of the key information you need for a fundamental understanding of project management: Module 1: Introduction Module 2: Project Management Overview Module 3: Defining the Project Module 4: Planning the Project Module 5: Developing the Communications Plan Module 6: Organizing the Scope Module 7: Scheduling the Project Module 8: Planning for Budget Constraints Module 9: Planning for Change Module 10: Planning for Risk Module 11: Approving the Project Management Plan Module 12: Managing the Project Module 13: Closing the Project Module 14: Course Summary METHODOLOGY COURSE DESCRIPTION As the flagship offering of Management Concepts’ Project Management Certificate program, this course provides a sound foundation in project management concepts and lays the groundwork for future, advanced studies. Project Management Principles will equip a participant with the techniques to effectively manage small, low-risk projects. The course is organized around the basic principles of project management, from project definition to project close-out. COURSE OBJECTIVE By the end of this course, you will be able to: Explain fundamental project management concepts Develop a project charter Create a team operating agreement Develop a project management plan Create a communications management plan Develop a work breakdown structure Create a realistic schedule Complete project activities given a project budget Prepare for change to a project baseline Develop a risk plan Develop a performance measurement baseline Monitor and report project status Close out a project and capture lessons learned Create an on-the-job action plan. METHODOLOGY A combination of instructional methods is used. The course uses lecture and facilitated discussion techniques followed by individual or group exercises. The exercises are designed to illustrate the theory and its application to pragmatic problems.

73 TECHNIQUES FOR SUCCESSFUL
PROJECT MANAGEMENT PERFECT MANAGER

74 TECHNIQUES FOR SUCCESSFUL PROJECT MANAGEMENT
DURATION: 2 DAYS COURSE OUTLINE Upon successful completion of this course, students will be able to: Identify the importance of the project charter Develop project Work Breakdown Structures Use scheduling techniques Use different estimating methodologies Identify, assess, and mitigate project risks Establish baselines Manage changes to project scope throughout the project life cycle Monitor progress and update the project plan Close a project and capture lessons learned METHODOLOGY COURSE DESCRIPTION Project management is now recognized as a proven discipline that is essential to achieving organizational goals with maximum effectiveness and efficiency. It is rare to find an organization that does not have a myriad of projects under way. Some even have noted that if organizations do not have a steady stream of projects, they will no longer be competitive in today’s society. All work, according to management guru Tom Peters, is project work! COURSE OBJECTIVE By the end of this course, you will be able to: Objectives are to: state the benefits of project management; develop a work breakdown structure; develop a project schedule; prepare a cost estimate; identify risks; list what is required for effective project communications; track and monitor the project; manage change; and successfully close the project. METHODOLOGY A combination of instructional methods is used. The course uses lecture and facilitated discussion techniques and individual or group exercises. The latter are designed to illustrate the theory and its application to pragmatic problems.

75 Excel Model Builder TRAINER PROFILE Modeling Tools MR. FONG P.Y
Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. P.Y. Fong is a well-trained professional with more than 29 years experience across various functions in several industries. Experience ranged from engineering to management positions in manufacturing, distribution & service operations to project management of IT system deployments & software projects. The first 16 years of his career was spent in the automotive industry involved with aspects of the business as diverse as manufacturing process engineering, product planning, advertising & promotions, motor racing, distribution & business operations development. A conscientious career change resulted in a further 11 years involvement in the IT & software industry, in particular, project management & PMO operations. In his current career phase, P.Y. is involved in contributing back to the community by facilitating project management related training courses and providing advisory consulting services on project management related issues.

76 TRAINER PROFILE Excel Model Builder Modeling Tools MR. FONG P.Y
Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. Related Experience In an Engineering management role - Tooling & process projects for manufacturing. In a Marketing & Promotions management role - Advertising campaigns, new product launches, promotional events & activities. In a Business management role - Development & implementation of various manufacturing & service operations processes. As an IT systems integration project manager - System deployments, Development & integration of software systems. In a Project Management Office (PMO) role - Design & implementation of project processes including an SEI Capability Maturity Model assessment. As Training Facilitator - Project management processes, Team Building, & “Soft” skills development. As a Project Advisory Consultant - Setting up PMO’s & realigning project processes for various organizations.

77 TRAINER PROFILE Excel Model Builder Modeling Tools
Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. EDUCATIONAL BACKGROUND He holds a degree in Mechanical Engineering from the Royal Melbourne Institute of Technology & a Masters of Business Administration from the University of Bath, U.K. He is also Project Management Professional (PMP) certified by the Project Management Institute (PMI USA) & a qualified ISO9000:2000 Auditor. He has completed a course of training in, & participated as an assessment team member for the Software Capability Maturity Model (SW-CMM) award by the Software Engineering Institute (SEI, USA). 3. He is also an accredited practitioner of the Myers Briggs Type Instrument (MBTI) & holds a certification in training issued by Pembangunan Sumber Manusia Bhd.

78 PRODUCTIVITY & INNOVATION
PRODUKTIVITI DAN INOVASI PERFECT MANAGER TEAM BUILDING SEIRI SEITON SEISO SEIKETSU SHITSUKE

79 LATIHAN 5S PERFECT MANAGER

80 LATIHAN 5S TEMPOH KURSUS: 2 HARI KANDUNGAN KURSUS METADOLOGI
PENGENALAN MODUL TOPIK-TOPIK 1 Disiplin 5S dan Kepentingannya 2 Sejarah Disiplin 5S 3 Model Kecemerlangan 5S 4 Maksud dan Definasi 5S 5 Disiplin 5S 6 Pembaziran : Mengenalpasti dan Penghapusannya 7 Langkah-langkah Perlaksanaan 5S 8 Kebaikan 5S Kebersihan dan keadaan teratur ditempat kerja adalah satu kemestian. Ianya penting bagi meningkatkan Produktiviti dan Kualiti pekerja disamping meningkatkan tahap keselamatan ditempat kerja.Tempat kerja yang bersih mampu melahirkan keadaan kerja yang menyeronokkan. Tempat kerja yang teratur akan membuatkan kerja menjadi lebih mudah dan cepat dijalankan kerana masa tidak akan terbuang dalam mencari alat-alat keperluan kerja seperti fail-fail, peralatan-peralatan dan keperluan kerja harian. Tempat kerja yang selamat pastinya akan meningkatkan Produktiviti kerja kerana pekerja tidak perlu bimbang ketika menjalankan kerja-kerja harian mereka. OBJEKTIF KURSUS Meningkatkan pengetahuan pekerja sedia ada dengan Pengendalian Diri dan Disiplin 5S. Mempersiapkan diri dalam menjalankan tugasan yang mementingkan Produktiviti dan Kualiti kerja melalui 5S. Menjadikan 5S cara kerja terbaik. Membantu pelatih-pelatih menjadi lebih bijak dalam menjalankan tugasan mereka dalam memudahkan kerjaharian mereka bagi menghasilkan keputusan kerja yang cemerlang untuk Organisasi METADOLOGI JANGKAMASA SESI 2 hari – 16 jam Ceramah, Perbincangan dan Latihan Berkumpulan, Permainan Pembelajaran dan Persembahan Kefahaman Berkumpulan.

81 PROFAIL JURULATIH Excel Model Builder Modeling Tools
ENCIK MOKHTAR SAID Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. Beliau seorang pengajar, perunding dan pakar motivasi yang berbakat lagi berpengalaman dalam bidang Pembangunan Insan dan Teknikal. Beliau amat disenangi dan mudah diterima oleh peserta-pesertanya. Dengan reputasi tinggi dan cara pengajaran yang tersendiri, beliau sentiasa membuatkan pengajarannya mudah difahami melalui contoh-contoh dan penceritaan dari pengalaman sebenar beliau sendiri. Peserta beliau yang terdiri dari berbagai peringkat dari sektor Kerajaan dan Swasta seperti, Pengarah, Dekan, Pengurus Besar, Pengurus-Pengurus Bahagian dan Jabatan, Ketua Jabatan, Eksekutif, Jurutera dan Juruteknik sektor pengilangan, Tenaga Pengajar dari Kementerian Pendidikan dan Industri Pengilangan, Penyelia/Ketua Kumpulan dan Operator pengeluaran sering memberikan penghargaan kepada beliau diatas pembelajaran beliau yang mempunyai pendekatan yang sangat bernilai dan mudah diguna-pakai dengan berkesan ditempat kerja dan kehidupan seharian.

82 PROFAIL JURULATIH Excel Model Builder Modeling Tools
ENCIK MOKHTAR SAID Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. Berpengalaman lebih dari 10 tahun mengendalikan kursus-kursus, bengkel-bengkel dan latihan-latihan bagi lebih daripada 100 sektor kerajaan dan swasta diantaranya; AALBORG PORTLAND (M) Sdn Bhd, Perak ACHI JAYA PLANTATION Sdn Bhd, Johor ACM Sdn Bhd, Penang ACKU METAL INDUSTRIES (M) Sdn Bhd, Pulau Pinang ACTION BASE CONSULTANTS Sdn Bhd, Kuala Lumpur ADVANCE MEDICAL & DENTIST INSTITUTE (AMDI) USM, Pulau Pinang AIC SEMICONDUCTORS Sdn Bhd, Kedah ALCAN PACKAGING MALAYSIA Sdn Bhd, Kuala Lumpur AMANAH SAHAM SARAWAK (ASSAR), Sarawak AMBANK GROUP, Kuala Lumpur ANN JOO INTEGRATED STEEL Bhd, Penang

83 TEAMBUILDING PERFECT MANAGER

84 TEAM BUILDING DURATION: 3 DAYS 2 NIGHT COURSE OUTLINE INTRODUCTION
1. Time Frame : The ability to be not only effective but also efficient to accomplish a certain task within a time frame. 2. Mindset : To think in a supreme manner without waiting for official blessing to try things out. 3. Group Decision Making : The reason is to take proactive steps to solve problems as they emerge. Teams succeed or fail because of people involved and decision made. 4. Leadership and Followership : Good leaders don’t wait. Leadership does not emerge from blind obedience to anyone. Good leadership encourages everyone’s evolution. 5. Work Environment : Good team player immerse themselves by creating an enviroment for accomplishing goals of their vision and not being just idle. They create the climate for work and see around corners and out of the box. This course is specially designed to enhance the spirit and practical used of team development, team motivation and team communication by use of an experiential learning program. The team is put through various challenges/tasks in which working as a team is essential to tackle the challenge. Activities are used to engage participants mentally, physically and emotionally to provide a holistic learning experience that also has the element of fun. This increases learning retention. OBJECTIVES Building strong leaders with good planning strategies Creative problem solving during work crisis Developing tactical skills and communications Building an effective team in a division

85 TEAM BUILDING DURATION: 3 DAYS 2 NIGHT COURSE TENTATIVE Day 1 Day 2
02.30 – pm Registration of participants  03.00 – pm Opening address Introduction & Objectives of Program goal setting individual pledges 03.20 – pm Breaking into Teams (3 teams)- getting to know your team member team introduction & cheer  04.00 – pm Tea Break  04:30 – pm Ice Breaker Activity:Friendship Circle (Loop) / Handcuffed  05.30 – pm Free & Easy  07.30 – pm Dinner  08.30 – pm Team Discussion & Reflection Indoor Team Building Activities Activity:Nail / Sum Total / Immediate Neighbour Day 2 09.00 – 09.10am Introduction to Day 2’s program 09.10 – 10.00am Morning Start up Activity: 50 ‘Up’ / Egg Ship 10.00 – 10.30am Morning Tea Break 10.30 –12.15pm Outdoor Team Building Activities (35 mins/activity) Activity: Acid River / Tower Building / Plantation 12.15 – pm Activity Debrief 12.30 – pm Lunch  02.00 – pm After Lunch Start up   Activity:Longest Line 02.30 – pm Outdoor Team Building Activity Activity: Treasure/Scavenger Hunt  04.00 – pm Tea Break  04.30 – pm Answer Presentation for Hunt  05.00 – pm Free & Easy  07.30 – pm Dinner  08.30 – pm Team Discussion & Reflection Indoor Team Building Activities Activity:Wall paper /Warship Building

86 TEAM BUILDING DURATION: 3 DAYS 2 NIGHT COURSE TENTATIVE Day 3
How Will The Team Be Challenged : (Some Activities Involved) Pool Of Death (Acid Pool) Fencing (Plantation) Nail Balancing(Nails) Hole (Wallpaper) Messed Up ( Handlock) Mentally Stressed (Neighbour/Total Sum) Managing The Store (Sort The Tiger) Beads A-Frame Live Wire It’s A River ( Acid River ) Carnivore/Mat Salleh General Flow Of Activities Part One : Coming together – Emphasizing on Interpersonal skills Part Two : Staying Together – New idea, new plans Part Three : Accomplishing Together – Do Or Die Day 3 09.00 – 09.10am Introduction to Day 3’s program 09.10 – 10.00am Morning Start up   Activity:Jigsaw / Tangrams 10.00 –10.30 am Morning Tea Break 10.30 – 12.15pm Outdoor Team Building Activities (35 mins/activity) Activity:Leaky Pail / Acid Pool / Magic Carpet 12.15 – pm Activity Debrief 12.30 – pm Lunch 02.00 – 03.30pm Team Discussion & Reflection Activity: Letter Writing  03.30 –04.00pm Tea Break  04.00 –05.00pm Multimedia presentation on candid shots Final Wrap up Bringing it back to the working place End of Program

87 TRAINER PROFILE Excel Model Builder Modeling Tools MR. KRISHNAN KANAN
Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. Krishnan Kanan Started his career in teaching back in 1979 with a certificate in Education. Being ambitious Krishnan went on to pursue a degree in Physical Education and graduated in Determinations again lead him to complete his Masters majoring in management within a year at a local university. Krishnan strongly believes that teambuilding is all about people trying to complete tasks on a more comprehensive and lighter note rather then the normal regimental routine. Changing mindsets of employees in a work environment and getting them to defuse the problem as a team will give them the joy of collective accomplishment which is what organizations are looking for in their employees. Some of the clients he has worked with are KTAK, Citibank, Standard Chartered, Sheraton Subang, Hyatt Kuantan and Swiss Garden Resort.

88 TEAMBUILDING KEM BINA ROHANI PERFECT MANAGER

89 KEM BINA ROHANI Jumaat JANGKAMASA KURSUS : 3 HARI 2 MALAM
KANDUNGAN KURSUS OBJEKTIF KURSUS Program Bina Rohani ini merupakan satu program yang akan mendukung agenda utama syarikat korporat dan swasta iaitu melahirkan kakitangan yang mempunyai 3 ciri penting iaitu kepimpinan, keupayaan dan juga perubahan sikap yang positif (ASK = Attitude, Skill & Knowledge) bagi mencapai matlamat sebagai sebuah syarikat terulung di dunia yang didukung oleh kakitangan yang mempunyai nilai nilai kerohanian yang jitu. Di samping itu juga program ini juga akan membawa peserta mengenal erti keinsafan dan dimanakah kedudukan yang sebenar para peserta dari sudut dunia dan akhirat. NO MODUL 1 Berkonsepkan “SELF & OTHERS” 2 KERJA SEBAGAI SATU IBADAH 3 “ATTITUDE” 4 “STAFF” TENTATIF KURSUS Jumaat 03.00 ptg. Peserta berkumpul di perkarangan jabatan / syarikat 03.30ptg Bas bertolak dari jabatan/syarikat 04.30 ptg Solat Fardhu Asar Berjemaah 06.00ptg Taklimat kursus dan daftar Masuk ke Bilik Penginapan 07.30mlm Sembahyang maghrib berjemaah 08.00 mlm Makan Malam 09.00mlm Solat Isya’ 09.30mlm Sesi Pertama TA’ARUF (SELF & OTHERS) 11.00mlm Bersurai METADOLOGI Program ini akan dijalankan dalam 2 sesi. Setiap sesi secara ideal nya seramai 30 orang. Setiap sesi akan mengambil masa 3 hari 2 malam untuk dijalankan dengan sempurnanya.

90 TEAM BUILDING DURATION: 3 DAYS 2 NIGHT Sabtu Ahad 04.00pg Qiamulai
05.45pg Persediaan Solat & Solat Subuh Kuliah Subuh 07.00pg Berkumpul untuk senaman pagi. 07.30pg Sarapan pagi 08.45pg Perasmian oleh wakil syarikat/jabatan 09.30pg Sesi Kedua “KERJA SEBAGAI SATU IBADAH” 10.30pg Minum Pagi 11.00pg Sesi Ketiga SIKAP (ATTITUDE) 12.45t/hari Makan Tengahari 01.20ptg Solat Dzohor Berjemaah 02.00ptg Sesi Keempat “STAFF” 03.45ptg Minum Petang 04.00ptg Sesi LDK 05.00ptg Solat Asar berjemaah /Minum Petang Riadah 06.30ptg Persediaan untuk solat Maghrib 7.20mlm Solat Maghrib Persediaan akhir untuk Tugasan 8.30mlm Solat Isya’ berjemaah 9.00mlm Makan Malam / BBQ Sesi Pembentangan Tugasan 11.00mlm Bersurai Ahad 04.00pg Qiamulai 05.45pg Solat Subuh Kuliah Subuh 07.00pg Sarapan Pagi 08.30pg Penyampaian Sijil / Penutup 10.00 pg Berkumpul untuk menunggu bas ke destinasi masing masing

91 PROFAIL JURULATIH Excel Model Builder Modeling Tools
ENCIK MUHAMMAD NAZIM BIN ARIFFIN Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. Nama : Muhammad Nazim Bin Ariffin Tarikh Lahir : 16/6/1968. Tarikh Bulan Islam : 19/Rabiul Awal/1388 Umur : 41 tahun Asal : Kuala Lumpur Kelulusan : Sarjana Sosial Islam di IAIN Medan, Bimbingan dan Kaunseling Islam Pengalaman : Bina Rohani Bersama Polis Bantuan Petronas di Pulau Jerjak 2007 : Bina Mental Bersama Polis Bantuan Petronas di Lata Celak, Baling , 2008 : Pegawai Agama Petronas Fertilizer (Kedah) Sdn. Bhd 2001 – 2007 : Eksekutif Sosial Dan Kebajikan Petronas Fertilizer (Kedah) 2007 – Oktober 2009 : Eksekutif Perhubungan Kakitangan HRM, Petronas Fertilizer (Kedah) Sdn.Bhd Oktober hingga sekarang : Team Building Programme With PEKSB Staff June 2009 : Program Nilai - nilai Murni untuk kakitangan Petronas Anak Syarikat 2004 – 2007.

92 OCCUPATIONAL FIRST AID SKILLS &
SAFETY OCCUPATIONAL FIRST AID SKILLS & CPR (CARDIO-PULMONARY RESUSCITATION) PERFECT MANAGER

93 FIRST AID SKILLS & CPR COURSE DURATION : 2 DAYS INTORDUCTION
COURSE OBJECTIVE At the end of the training, participants should be able to: Provide first aid and perform CPR to casualties during an emergency It shows employees how to recognize the types of injuries that occur most frequently in workplace situations Deal with emergency situations Know the limits of basic first aid Familiarise themselves with First Aid regulations of 2002 Be aware of the duties of the employer as to First Aid. WHO SHOULD ATTEND This training program enables the participants to provide first aid services and perform CPR to those who are in need. Basic First Aid is the next step into first aid after the introductory course. It  aims to give a more comprehensive coverage on the understanding and practical guidance as well as the theoretical aspects of first aid to the RC/RC Volunteers and the public based on the concept of prevention .It is important that  individuals  know Basic First Aid and CPR  to become a certified First Aide to use the knowledge in giving assistance , saving the lives  of victims and disseminate the knowledge to the community.   It helps the community to gain access to First Aid knowledge and health care. Knowledgeable in the workings of the human body and are able to take better care of it. Know the causes of minor illness and ways to treat them.Create a caring society, willing to help fellowmen in times of needs. LEARNING OUTCOMES WHO SHOULD ATTEND

94 FIRST AID SKILLS & CPR COURSE DURATION : 2 DAYS COURSE OUTLINE
RESPIRATORY SYSTEM Introduction to Respiratory System Components of the System ( Nose, Larynx,Trachea and Lungs ) Mechanism of Respiration WOUNDS AND BLEEDING Definition and Classification ( Open and Closed) General management of wounds (infected wound and with Foreign Bodies ) Briefly mention Chest and Abdominal Injuries Bleeding Definition, Classification and Types Clinical features Management Bleeding from special regions - ears, nose etc. SHOCK Definition Causes Clinical Features BANDAGES AND DRESSINGS Definition / Objective Types of Bandages and Dressings Improvisation SCOPE OF FIRST AID Definition of the term " First Aid " Function of a First Aider Purpose of First Aid Training A well trained First Aider should be able to :- Take command of any situation Should give adequate protection to the casualty Quickly and systematically examine the casualty (Primary & Secondary Survey). Keeping in mind the priorities : is he/she Conscious ? is he/she Breathing ? is he/she Bleeding severely ? is he/she Poisoned ? STRUCTURE OF THE BODY Emphasize humans are multicellular Cells and tissues Main System CIRCULATORY SYSTEM Definition of the system General structure of the Heart Mechanism of the Circulation ( Systemic & Pulmonary

95 COURSE DURATION : 2 DAYS COURSE OUTLINE FAINTING AND UNCONSCIOUSNESS
Definition Causes Signs & Symptoms Management LIFTING AND TRANSPORTATION Principles of Lifting Types of Stretchers Improvisation of Stretchers Practical Participation ASPHYXIA Signs and Symptoms CARDIO PULMONARY RESUSCITATION Causes of Sudden Death Danger, Response, Airway, Breathing and Circulation One Man Rescuer ( Adult, Child & Infant ) Foreign Body Airway Obstruction ( Adult, Child & Infant ) Practical Demonstration FRACTURES, DISLOCATION and SPORTS INJURIES Definition of Fractures Classification of Fractures ( Open and Closed ) Types of Fractures ( Simple, Compound, Greenstick Signs & Symptoms of a fracture / Dislocation Injuries to Joints ( Sprain, Dislocation ) Common Sporting Injuries ( Strain, Cramps & Exhaustion ) Management - Fractures / Spinal fractures / Sports Injuries BURNS AND SCALDS Definition Stages / Degrees of burn Causes Signs & Symptoms Management POISONS AND POISONING ( INDUSTRIAL ACCIDENT )

96 TRAINER PROFILE Excel Model Builder Modeling Tools
CHELLAPPAN A/L PALLANIAPPAN Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. PROFESSIONAL DETAILS : Armed Forces medical assistant - Grade 1 Pembantu Rumah Sakit Ladang - Grade 1 Malaysian Red Crescent Society - Train the trainer Safety and Health Officer Course - NIOSH Competent Scaffolder and Assessor - NIOSH International Olympic Committee sports medicine Australian College of therapeutical massage Occupational First Aid for Trainers - NIOSH

97 TRAINER PROFILE Excel Model Builder Modeling Tools EXPERIENCE :
Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. EXPERIENCE : Armed Forces Medical and Dental Service - 21 years Private Medical and Surgical Centres - 6 months Senior Medical Assistant in the manufacturing company - 16years. Trainer for first aid courses in the armed forces and maufacturing company. Medical attendance to various sport events / injuries Attended corporate war games executive training. Senior First Aid trainer for Malaysian Red Crescent Society.

98 MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRY
HUMAN RESOURCE MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRY PERFECT MANAGER

99 MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRY
COURSE DURATION : 2 Days COURSE OUTLINE COURSE OBJECTIVE What Constitutes Misconduct Meaning of misconduct and the categories misconduct Types of misconducts Company’s right to classify misconducts Criminal offences committed in company premise Misconducts committed “within” and “outside” employment Investigating Offences Appointing the investigation officer Role of investigation officer Interviewing witnesses and the taking of statements Investigation officer’s report and recommendations Condonation and its legal effect Letter of Allegation and Suspension Letter of allegation and charges Service of letter of allegation Letter of explanation from workman Suspension pending inquiry At the end of the training, participants should be able to: Understand the different types of misconducts Differentiate between minor and major misconducts How to defend oneself effectively in a domestic inquiry following the established norms set by the Industrial Court of Malaysia Learn how to draft effective charges and prosecution Learn the role of the board of inquiry members Learn the principles of punishment HR Directors / Managers Heads of Departments HR Executives Supervisors who supervise their subordinates WHO SHOULD ATTEND

100 MISCONDUCT EMPLOYMENT & CONDUCTING A DOMESTIC INQUIRY
COURSE DURATION : 2 DAYS Domestic Inquiry (DI) DI procedures and the law Principles of natural justice Selection of board of inquiry members Role of inquiry panel Role of the prosecutor Role of the investigation officer at DI Adducing evidence both oral and documentary Role of the accused employee Recording the proceedings Findings and inquiry report Mitigation plea by the employee found guilty Types of punishment Appeal procedures Decisions of the Courts Decided case laws of the Industrial Court and judicial courts for discussion Mock Domestic Inquiry Participants to participate in a mock domestic inquiry Decision Making Panel’s findings Human Resources recommendations-penalty Authorities to decide? Mode of recommendation –reference to past and similar cases in Court Brainstorm On The Mock Case Identify the shortcoming and defect (Inquiry) To introduce corrective measure and suggest improvements Improper Domestic Inquiry It’s legal and technical Citations on past cases from Industrial Court Employees Action AppealsAvenue under IRA’67 Questions And Answer Session At the end of the training, participants should be able to: Understand the different types of misconducts Differentiate between minor and major misconducts How to defend oneself effectively in a domestic inquiry following the established norms set by the Industrial Court of Malaysia Learn how to draft effective charges and prosecution Learn the role of the board of inquiry members Learn the principles of punishment HR Directors / Managers Heads of Departments HR Executives Supervisors who supervise their subordinates

101 TRAINER PROFILE Excel Model Builder Modeling Tools
NADUMANANCHI POONJOLAI Modeling Tools Model chart analysis: Make graphical comparisons In a twinkle, about data series, using charts Consolidator: Make easy the process of consolidating information proceeding from different workbook but from the same range. Multi-sheets Consolidator: Consolidate data from different ranges of many sheets of many workbooks. Detailed Consolidation: This type of consolidation is appropriated if you want to see the detail along with the totals Multi sheet database / consolidator: Consolidate data come from many sheets contained in more than one workbook and moreover with the records disordered Complex formula's consolidation: Make in a simple way, many arithmetic operations at the same time between spreadsheets. Multiple conditional analysis & formatting: Easily, format cells in a database based on a criterion previously specified in the decision table. Cells math by logical criteria: This useful tool performs mathematical calculations (adding, counting, finding highest, etc.), using cells that meet a given criteria Cell's math by format: Search all cells in a specific range with a particular background color and to do some math with the results. He is an experienced Legal and Human Resource Practitioner with more than 25 years of experience in the field of Legal, Human Resource Management and Industrial Relations Law. He had served as a Human Resource Manager for more than 5 years before moving up as a General Manager and Company Advisor. He has hands on experience in consulting and training services in few areas such as disciplinary management, team building, industrial relation and company secretarial matters during his tenure at few companies that he was working.

102 THANK YOU PERFECT MANAGER


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