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© 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 1 Chapter 6: Laptops and Portable Devices IT Essentials: PC Hardware.

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Presentation on theme: "© 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 1 Chapter 6: Laptops and Portable Devices IT Essentials: PC Hardware."— Presentation transcript:

1 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 1 Chapter 6: Laptops and Portable Devices IT Essentials: PC Hardware and Software v4.0

2 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 2 Purpose of this Presentation List of chapter objectives Overview of the chapter contents, including student worksheets student activities some potential student misconceptions Reflection/Activities for instructors to complete to prepare to teach Additional resources To provide to instructors an overview of Chapter 6:

3 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 3 Chapter 6 Objectives 6.1 Describe laptops and other portable devices 6.2 Identify and describe the components of a laptop 6.3 Compare and contrast desktop and laptop components 6.4 Explain how to configure laptops 6.5 Compare the different mobile phone standards 6.6 Identify common preventive maintenance techniques used for laptops and portable devices 6.7 Describe how to troubleshoot laptops and portable devices

4 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 4 Chapter 6 Worksheets 6.1.2 Worksheet: Research Laptops, Smart Phones, and PDAs 6.2.3 Worksheet: Laptop Docking Stations 6.3.4 Worksheet: Laptop Expansion 6.4.1 Worksheet: ACPI Standards 6.7.2 Worksheet: Research Laptop Problems

5 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 5 Optional Virtual Laptop Activities 6.2.1 Explore the different views of the virtual laptop 6.2.2 Explore the virtual laptop keyboard 6.2.3 Explore the different views of the docking station 6.4.2 Replace components and devices in the virtual laptop

6 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 6 Introduction Do you know when the first laptops were developed? Who do you think used the early laptops? One of the original laptops was the GRiD Compass 1101. It was used by astronauts on space missions in the early 1980s. It weighed 11 lb (5 kg) and cost US $8,000 - $10,000! This chapter focuses on the differences between laptops and desktops and describes the features of PDAs and Smartphones.

7 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 7 Laptops and Portable Devices Notebooks, laptops, and tablets are types of portable computers. For clarity and consistency in this course, all portable computers will be called "laptops". Today, laptops are very popular because advances in technology have resulted in laptops that cost less, weigh less, and have improved capabilities. PDAs offer features such as games, web surfing, e- mail, instant messaging, and many other features offered by PCs. Smartphones are cell phones with many built-in PDA capabilities.

8 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 8 Common Uses of Laptops Taking notes in school or researching papers Presenting information in business meetings Accessing data away from home or the office Playing games while traveling Watching movies while traveling Accessing the Internet in a public place Sending and receiving email in a public place Can you think of other uses for laptops?

9 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 9 Common Uses of PDAs and Smartphones The PDA is an electronic personal organizer with tools to help organize information The Smartphone is a mobile phone with PDA capabilities. Other uses of PDAs and Smartphones are to take phone calls, voice memos, taking notes, text messaging, browsing the internet, reading eBooks, playing games, internet chat, music, contacts, calendar and GPS.

10 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 10 The Components of a Laptop Common laptop features: Small and portable Integrated display screen in lid Integrated keyboard AC power source or rechargeable battery Hot-swappable drives and peripherals Some type of docking station or port replicator to connect to peripherals 6.2 Identify and describe the components of a laptop

11 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 11 Components Outside of a Laptop Top view of virtual laptop 6.2.1 Describe the components found on the outside of a laptop Bluetooth status LED Battery status LED Standby LED

12 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 12 Components Outside of a Laptop Rear view of virtual laptop 6.2.1 Describe the components found on the outside of a laptop AC power connector Parallel port Battery bay

13 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 13 Components Outside of a Laptop Left side view of virtual laptop 6.2.1 Describe the components found on the outside of a laptop Security keyhole USB port S-video port Headphone jack Microphone jack PC card slot Ventilation grillRJ-11 modem Ethernet port Network LEDs

14 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 14 Components Outside of a Laptop Front view of virtual laptop 6.2.1 Describe the components found on the outside of a laptop Infrared port Speakers Latch Ventilation grill

15 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 15 Components Outside of a Laptop Right side view of virtual laptop 6.2.1 Describe the components found on the outside of a laptop Optical drive Optical drive indicator VGA port Drive bay indicator

16 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 16 Components Outside of a Laptop Underside view of virtual laptop 6.2.1 Describe the components found on the outside of a laptop Hard drive access panel Battery latches Docking connector RAM access panel

17 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 17 Components Inside of a Laptop Open laptop 6.2.2 Describe the components found on the inside of a laptop Keyboard Volume controlsPower button Touchpad Pointer controllerFingerprint reader

18 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 18 Components Inside of a Laptop LEDs inside laptop 6.2.2 Describe the components found on the inside of a laptop Wireless Bluetooth Caps lock Num lockHard drive Battery Power on Standby

19 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 19 Components on a Docking Station Top view of docking station 6.2.3 Describe the components found on the laptop docking station Docking connector Power button Eject button

20 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 20 Components on a Docking Station Rear view of docking station 6.2.3 Describe the components found on the laptop docking station Exhaust fan AC power connector PC card slot Ethernet port RJ-11 port Serial port VGA port Parallel port DVI port External-diskette-drive connector Headphone connector Line In connector USB port Keyboard port Mouse port

21 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 21 Components on a Docking Station Right side view of docking station 6.2.3 Describe the components found on the laptop docking station Key lock

22 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 22 Compare Laptop Components and Desktop Components Desktop components tend to be standardized. They usually meet universal form factors. Laptop manufacturers focus on refining laptop components to make them more efficient and compact as a result, laptop components are proprietary. You may not be able to use components made by one laptop manufacturer to repair a laptop made by another manufacturer.

23 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 23 Compare Motherboards 6.3.1 Compare and contrast desktop and laptop motherboards

24 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 24 Compare CPUs 6.3.2 Compare and contrast desktop and laptop processors

25 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 25 Compare Power Options 6.3.3 Compare and contrast desktop and laptop power management Laptop Power OptionsDesktop Power Options

26 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 26 Compare Expansion Capabilities 6.3.4 Compare and contrast desktop and laptop expansion capabilities

27 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 27 Compare Expansion Capabilities

28 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 28 Configure Laptops To allow applications and processes to run smoothly: Configure and allocate system resources Install additional components and plug-ins Change environmental settings to match software requirements. A laptop can be customized for specific purposes by adding external components. Adding external components is usually accomplished through the use of Plug and Play, but occasionally driver installation and additional configuration may be required. Follow safe removal procedures when disconnecting hot-swappable and non-hot-swappable devices.

29 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 29 Configure Laptop Power Settings 6.4.1 Describe how to configure power settings ACPI Standards S0 The computer is on and the CPU is running. S1 The CPU is not running. However, the CPU and RAM are still receiving power. S2 The CPU is off, but the RAM is refreshed. The system is in a lower power mode than S1. S3 The CPU is off, and the RAM is set to a slow refresh rate. This mode is often called Save to RAM. In Windows XP, this state is known as the Standby mode. S4 The CPU and RAM are off. The contents of RAM have been saved to a temporary file on the hard disk. This mode is also called Saved to Disk. In Windows XP, this state is known as the Hibernate mode. S5 The computer is off and nothing has been saved.

30 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 30 Checking the ACPI Settings in the BIOS Here are the steps to check the ACPI settings in the BIOS: 1.Enter BIOS setup by pressing the appropriate key or key combination while the computer is booting. Typically this is the Delete key or the F2 key, but there are several other options. 2.Locate and enter the Power Management settings menu item. 3.Use the appropriate keys to enable ACPI mode. 4.Save and Exit BIOS setup.

31 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 31 Power Settings in Windows XP To configure your power settings, click: Start > Control Panel > Power Options

32 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 32 Replacing Laptop Components CAUTION: Always disconnect power and remove the battery before installing or removing laptop components that are not hot-swappable. 6.4.2 Describe the safe installation and removal of laptop components

33 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 33 Mobile Phone Standards 6.5 Compare the different mobile phone standards Internet Standard Short Message Service (SMS) Multimedia Message Service (MMS) Packet Switching Used for text messaging Used for sending and receiving photos and videos Used for accessing the Internet Purpose

34 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 34 Proper Cleaning Procedures Follow proper cleaning procedures to clean a laptop. CAUTION: Do not spray cleaning solution directly onto the LCD display. Use products specifically designed for cleaning LCD displays. Use a soft, lint-free cloth with an approved cleaning solution to avoid damaging laptop surfaces. Apply the cleaning solution to the lint-free cloth, not directly to the laptop. 6.6.1 Identify appropriate cleaning procedures Keyboard Ventilation LCD display Touch pad Floppy drive Optical disk drive CD or DVD disc

35 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 35 Optimal Operating Environments Pack for transport Clean properly Ventilate Air temperature Humidity 6.6.2 Identify optimal operating environments

36 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 36 Troubleshooting Determine if a repair is cost-effective. The cost of the repair should be compared to the replacement cost minus the salvage value. 6.7 Describe how to troubleshoot laptops and portable devices

37 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 37 Step 1 Gather data from the customer Step 2 Verify the obvious issues Step 3 Try quick solutions first Step 4 Gather data from the computer Step 5 Evaluate the problem and implement the solution Step 6 Close with the customer Troubleshooting Process

38 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 38 1. Gather Data from the Customer Customer information Company name, contact name, address, phone number Laptop information Manufacturer, model, OS, network environment, connection type Description of problem Open-ended questions What was happening when you first experienced the problem? Closed-ended questions Is the laptop currently using the battery as the power source?

39 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 39 2. Verify the Obvious Issues Examine the most obvious causes of a problem. Loose or improper connections Check the Device Manager; remove and reinsert components Power issues Check power LEDs and power source Wireless network issues Check network LEDs, Network Connections and wireless signal strength Sound and audio issues Stylus issues

40 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 40 3. Try Quick Solutions First A quick solution can save time and money. Reboot the computer. Verify BIOS settings. Remove or unplug unnecessary peripherals. Use the Last Known Good Configuration option.

41 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 41 4. Gather Data from the Computer Data gathered from the laptop can be used to confirm the problem description given by the customer.

42 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 42 5. Evaluate Problem & Implement Solution 1.Evaluate the information gathered from the customer and from the laptop 2.Determine possible solutions 3.Implement the best solution Previous experience of solving problems with computers Other technicians Internet search engines News groups Manufacturer FAQs Computer manuals Device manuals Online forums and chat Technical websites

43 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 43 6. Close with the Customer Discuss with customer the solution implemented. Have customer verify problem is solved. Provide all paperwork to customer. Document steps of solution. Document components used in repair. Document time spent to resolve the problem.

44 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 44 Common Problems and Solutions Problem SymptomPossible Solution LCD laptop screen is not displaying anything Disconnect any external monitors and use Fn key sequence to activate the LCD Image on the LCD screen is too dim Swap laptop to AC power and adjust brightness controls for the LCD Image on the LCD screen contains a black border Adjust display resolution setting

45 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 45 Chapter 6 Summary Laptops and Portable Devices Description of portable devices Laptop components Configuration procedures Preventive maintenance techniques

46 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 46 Instructor Training Activities

47 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 47 Activities for Instructor Training 1.Take the Quiz provided in Chapter 6 course content. 2.Conduct Internet research to pre-screen online resources for students to use in completing the student worksheet, 6.7.2 Research Laptop Problems. 3.Complete the virtual laptop instructor activities and participate in discussion or journal your answers to discussion questions.

48 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 48 Virtual Laptop Virtual laptop is a stand-alone tool designed to: supplement classroom learning provide a virtual hands-on experience where real equipment is limited

49 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 49 Objectives for Virtual Laptop Activity Describe the three modes of the virtual laptop. Remove and install laptop components in the virtual laptop. Participate in discussion of various teaching strategies to use with the virtual laptop.

50 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 50 Virtual Laptop Activity Launch virtual laptop Complete all four layers of the Learn Mode Work through the Test Mode While using the virtual laptop, begin thinking of ways to use this in teaching (both students and instructors). Participate in discussion or journal your answers to discussion questions.

51 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 51 Discuss Virtual Laptop Do you have any questions now that you have used virtual laptop? How do you think your students will react to this tool? What ways do you think you will use virtual laptop in ITE PC v4.0? Other comments or thoughts about virtual laptop?

52 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 52 Instructor Training Discussion Share with the other instructors the online resources you found that students might use in completing the research activity worksheet, 6.7.2 Research Laptop Problems Discuss the troubleshooting process. What are some benefits of open-ended and closed-ended questions? What are other open-ended and closed-ended questions that might be used to gather data from the customer? What are other obvious issues that could be added to the list to check? What are other quick solutions for troubleshooting a laptop or a portable device? Are there specific online resources that you would recommend to use in researching possible solutions to laptop problems? What methods will you use in the classroom to illustrate and reinforce the effective communication that should be part of the step of closing with the customer?

53 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 53 Additional Resources Whatis?com: IT Encyclopedia and Learning Center http://whatis.com http://whatis.com TechTarget: The Most Targeted IT Media http://techtarget.comhttp://techtarget.com ZDNet: Tech News, Blogs and White Papers for IT Professionals http://www.zdnet.com http://www.zdnet.com HowStuffWorks: It's Good to Know http://computer.howstuffworks.com http://computer.howstuffworks.com CNET.com http://www.cnet.comhttp://www.cnet.com PC World http://www.pcworld.comhttp://www.pcworld.com ComputerWorld http://www.computerworld.comhttp://www.computerworld.com WIRED NEWS http://www.wired.comhttp://www.wired.com eWEEK.com http://www.eweek.comhttp://www.eweek.com

54 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 54 Q and A

55 © 2006 Cisco Systems, Inc. All rights reserved.Cisco Public ITE PC v4.0 Chapter 6 55


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