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Enterprise Overview February 2009
All Rights Reserved © Alcatel-Lucent 2009 2 | Enerprise Overview | February 2009 Agenda Alcatel-Lucent Enterprise Organization Overview The Dynamic Enterprise Partners and customers
All Rights Reserved © Alcatel-Lucent 2009 3 | Enerprise Overview | February 2009 Alcatel-Lucent
All Rights Reserved © Alcatel-Lucent 2009 4 | Enerprise Overview | February 2009 Alcatel-Lucent at a Glance R&D PROFILE Budget: 2.4 billion Active Patents Held: More than 25,000 Patents Awarded in 2007: 3,000 Nobel Prizes Won: 6 600 experts in more than 100 worldwide standards organizations. Paris Global Headquarters Ben Verwaayen Chief Executive Officer Worldwide Presence: More than 130 countries Annual Revenues: 16.98 billion (2008) Employees: ~76,000 Employee Nationalities: More than 100
All Rights Reserved © Alcatel-Lucent 2009 5 | Enerprise Overview | February 2009 2007 Market Share Highlights Broadband Access with 44% of DSL market share (1) Optics (Terrestrial and Submarine) with 23.5% of market share (2) CDMA with 47.4% of market share (6) Included in 1st tier WiMAX vendors (7) Western Europe Enterprise Telephony with 21.2% of market share (8) #1#1 #2#2 IP/MPLS Service Edge Routers with 18% of market share (3) Global Telecom Infrastructure Services with 9% of market share (9) Network Consulting and Integration Services with 14% of market share (10) #3#3 GSM/GPRS/EDGE Radio Access Networks with 10.1% of market share (4) W-CDMA with 10.5% of market share (5) * In revenues (1) Dell Oro Group (2) Ovum à pr é sent (9) Technology Business Research (10) IDC (3) Ovum à pr é sent (4) Dell Oro (5) Dell Oro Group (6) Dell Oro Group (7) Current Analysis (8) Synergy Research Group
All Rights Reserved © Alcatel-Lucent 2009 6 | Enerprise Overview | February 2009 Innovation Leadership A Spirit of Open Innovation that Leads the Industry Alcatel-Lucent Bell Labs has unrivaled technical depth and breadth. At the heart of our solutions are disruptive Bell Labs technologies and compelling new products that our customers value. A heritage of creating life-changing innovations: DSL, PON, WiMAX, WDM, computer networking, the transistor, digital signal processing, the charge-coupled device (CCD), the communications satellite, the laser and cellular telephony. Alcatel-Lucent Ventures incubates and commercializes innovation for key customers.
All Rights Reserved © Alcatel-Lucent 2009 7 | Enerprise Overview | February 2009 Alcatel-Lucent offers unparalleled portfolio, expertise Carrier Products Mobility, optical, IP, access Enterprise Products Converged IP, UC, Security, Management Services Worldwide Bell Labs Research and Innovation Technologies, product/solution enhancements Global Reach
All Rights Reserved © Alcatel-Lucent 2009 8 | Enerprise Overview | February 2009 Alcatel-Lucent results at a glance 18.3 billion Year 2006 Revenues Alcatel-LucentEnterprise 1.5 billion Year 2008 16.98 billion1.59 billion Year 2007 17.79 billion1.56 billion
All Rights Reserved © Alcatel-Lucent 2009 9 | Enerprise Overview | February 2009 A Closer Look at Our Financials (2008) Asia Pacific Rest of the World Europe North America Carriers Services Enterprise *Reflects prior organizational structure. ~30% ~16% ~19%~35% ~10% ~20% ~70% Revenue by Business Group * Revenue by Region
All Rights Reserved © Alcatel-Lucent 2009 10 | Enerprise Overview | February 2009 Enterprise organization
All Rights Reserved © Alcatel-Lucent 2009 11 | Enerprise Overview | February 2009 Enterprise organization Led by Tom Burns, President Enterprise and Vertical Markets and Enterprise Products Group Enterprise Products Group Mid and Large Enterprise Office Solutions Group Security Solutions Operations and Supplier Quality Management Industrial Components
All Rights Reserved © Alcatel-Lucent 2009 12 | Enerprise Overview | February 2009 Benefits We Bring to Enterprises and Vertical Customers Interconnecting enterprise networks, people, processes and knowledge for competitive advantage through strengthened relationships, simplified communications and improved performance. Work with customers to deploy dynamic communication solutions that are user-centric, process-enabled and driven by content and contextmaking every interaction between employees, customers, partners and suppliers a business opportunity. Solutions and services designed to make it easier for enterprises to share business-critical multimedia information in real time. Solutions backed by a comprehensive portfolio of professional services. More than 2,100 partnersincluding service providers around the globe.
All Rights Reserved © Alcatel-Lucent 2009 13 | Enerprise Overview | February 2009 Enterprise Products We are helping dynamic enterprise and government customers worldwide interconnect their networks, people, processes and knowledge to make money and save money. Unified communications and contact centers, IP telephony, IP address and performance management software, data networking and security solutions. Offer #1 in contact center software Market Leadership #2 in contact center agent positions #1 in Western Europe enterprise telephony #1 in IP address management software Gartners leadership quadrant for telephony, contact center and unified communications 100 million customer interactions managed every day by more than 3,300 enterprises through contact centers operated by our customers
All Rights Reserved © Alcatel-Lucent 2009 14 | Enerprise Overview | February 2009 Worldwide leadership Completeness of Vision Ability to Execute Challenger Niche Player Leader Visionary Gartners Magic Quadrants TM places Alcatel-Lucent as a leader Source: Gartner (www.gartner.com) Leader Internet Voice Routing/ Enterprise Voice Portals EMEA/APAC/NA (February 2008) Contact Center Infrastructure Alcatel-Lucent and Genesys Worldwide (November 2008) Unified Communications Worldwide (September 2008) Corporate Telephony Worldwide (August 2008)
All Rights Reserved © Alcatel-Lucent 2009 15 | Enerprise Overview | February 2009 Recent awards Security -- OmniAccess 3500 Nonstop Laptop Guardian Bronze medal winner 2008 Editors Best Awards Security category by Penton Medias Windows IT Pro magazine. (July 2008) Bronze ranking, 2007 Readers Choice Awards in the emerging technology category. Editors of TechTarget's® Information Security magazine and SearchSecurity.com (April 2008) Best Wireless/Mobile Product award for 2008, Info Security 2007 Product of the Year award, INTERNET TELEPHONY magazine (March 2008) 2007 3G CDMA Industry Achievement Award for Innovation in Wireless Enterprise Solutions Development for SprintSecure Laptop Guardian (with the OmniAccess 3500 NLG), CDMA Development Group A winner of the 2007 Tomorrows Technology Today Award, Info Security Products Guide (August 2007)
All Rights Reserved © Alcatel-Lucent 2009 16 | Enerprise Overview | February 2009 Recent awards, continued Data networking Alcatel-Lucent OmniSwitch 6855 awarded first prize, networking category ComunicacionesHoy magazine best IT products and solutions (Spain, October 2008) Alcatel-Lucent awarded Best Fixed Networking Product Range in the fourth annual NME Innovation Awards 2008, which recognized the best networking projects, products and individuals across the Middle East. (Dubai, May 2008) Alcatel-Lucent VPN Firewall Brick® 1200 -- overall winner of Network Computings benchmark test of security appliances, taking first place in both the VPN test and the firewall and quality-of-service test (August 2007) Alcatel-Lucent OmniSwitch 6850 and OmniSwitch 9800 – Tolly Tested - Functionality Certification and Cooperative Interoperability Evaluation. (July 2007)
All Rights Reserved © Alcatel-Lucent 2009 17 | Enerprise Overview | February 2009 Recent awards, continued Applications OmniTouch 8610 My Instant Communicator A recipient of the 2007 Product of the Year Award for its ground-breaking advancements to UC technologies, Unified Communications Magazine (March 2008) Named a top performer by Miercom (February 2008) Contact Centers Genesys named strong performer in interaction-centric customer service software, The Forrester Wave: Customer Service Software Solutions, Q4 2008. (October 22, 2008) Genesys named Company of the Year in Customer Service for North America and Contact Center Applications Vendor of the Year in Asia Pacific, Frost & Sullivan (February 2008)
All Rights Reserved © Alcatel-Lucent 2009 18 | Enerprise Overview | February 2009 Mission and vision Our vision for the dynamic enterprise The performance of a company will be linked to its ability to integrate its core assets network, people, processes and knowledge with secure always-on communications. Alcatel-Lucent EPG mission Leading the competitive transformation of our enterprise and government customers by delivering secure, end-to-end business critical communications solutions that enable new business generation.
All Rights Reserved © Alcatel-Lucent 2009 19 | Enerprise Overview | February 2009 Analysts on the Dynamic Enterprise In order to make the Dynamic Enterprise happen, companies should take infrastructure and architecture decisions from a Web 2.0 standpoint... The vision of Alcatel-Lucent, reflected in its roadmap, is good because it enables companies to deploy new solutions in a financially conscious way, evolutionary and not revolutionary. Sheila McGee-Smith, President of McGee-Smith Analytics
All Rights Reserved © Alcatel-Lucent 2009 20 | Enerprise Overview | February 2009 The Dynamic Enterprise vision
All Rights Reserved © Alcatel-Lucent 2009 21 | Enerprise Overview | February 200921 | The Dynamic Enterprise: A Business Update | Sept. 2008 Connecting Knowledge Dynamic Communications Framework Real-time communications in enterprise 2.0 services Extended presence information Context & content driven communications Business process routing Services oriented architecture Industry-specific solutions Advanced mobility Unified Communications User profiling IP LAN, WAN and voice infrastructure Network and applications management User-centric security
All Rights Reserved © Alcatel-Lucent 2009 22 | Enerprise Overview | February 2009 Expanding our portfolio In-house development Targeted acquisition Partnerships Investing in voice and data infrastructure Rounding-out portfolio Expanding & innovating security & mobility Supporting open framework to increase choice Driving customer service transformation
All Rights Reserved © Alcatel-Lucent 2009 23 | Enerprise Overview | February 2009 Investing in our go-to-market Customer intimacy Partner acceleration Solution development Targeting specific industries Concentrating on key global accounts Capitalizing on relationships with service providers Improving channel management Creating value through end-to-end solutions that leverage our complete product portfolio
All Rights Reserved © Alcatel-Lucent 2009 24 | Enerprise Overview | February 2009 Applications PartnersBusiness Partners (1600) Terminals … Communications … Mobility … Management … Security … Contact Centers … Hospitality … Healthcare … Finance … Complementing our apps. portfolio with an extended offering Worldwide Partners Leveraging the customer direct touch approach and relationship
All Rights Reserved © Alcatel-Lucent 2009 25 | Enerprise Overview | February 2009 Global experience in delivering business critical solutions EducationEnergy and UtilitiesHealthcareGovernmentTransportationFinance Healthcare Hospitality
All Rights Reserved © Alcatel-Lucent 2009 26 | Enerprise Overview | February 2009 Customers value Alcatel-Lucent solutions Dan Drawbaugh, Chief Information Office, UPMC Alcatel-Lucents innovative products will allow for seamless communication by integrating voice and data networks. This initiative will expand to meet UPMC's needs regionally, nationally and internationally. Jim Fraley, Director of Information Technologies for GRDA The greatest challenge we faced was how to bring multiple legacy and future technologies onto a single platform and being able to manage it. Alcatel-Lucent presented a complete, end-to-end solution that is highly reliable, highly scaleable, easy to manage, and is built on an open architecture. Dan Hollins, Assistant Vice President/Business Analyst Global Equities Division, Citigroup Our sales force and research teams are now able to get messages to market in a timelier manner, whether from the office, home or the road. The business benefit for Citigroup is being able to reach more clients faster.
All Rights Reserved © Alcatel-Lucent 2009 27 | Enerprise Overview | February 2009 www.alcatel-lucent.com
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