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Managed IT Services Overview. Who is Blue Monitor Systems? –Offshore Outsourcing has come a long way from its origins as a tactical source of inexpensive.

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Presentation on theme: "Managed IT Services Overview. Who is Blue Monitor Systems? –Offshore Outsourcing has come a long way from its origins as a tactical source of inexpensive."— Presentation transcript:

1 Managed IT Services Overview

2 Who is Blue Monitor Systems? –Offshore Outsourcing has come a long way from its origins as a tactical source of inexpensive talent. It is now easy to use and scalable on the fly. Blue Monitor is pioneering 4th Generation Offshore Outsourcing, services called "Scalable Brains" that combine the best of both worlds: the economics and "Follow the Sun" advantages of offshore development with industry experience, advanced technology knowledge, cultural compatibility and local consulting presence that integrates business strategy with execution –Founded in 2003,Mumbai India –HQ Offices in United States –Development & BPO Centers in India, & Ghana –120 headcount worldwide –1.1 Million revenues 2007 –3.0 Million projected revenues for 2008

3 Our Strategic Partners

4 Founders Goals for Blue Monitor To be the single largest IT employer on the continent of Africa by 2020, and to have employed at least 10,000 Africans in the Global IT industry Toby Morning Founder, December 2007 Take our hand and grow with us Taiwan, ROC July 2007

5 Sydney Chofu & Otemachi Les Ulis TVP Dublin Benelux Madrid Dubai Singapore Johannesburg Sao Paulo Canyon Park Redmond Las Colinas Charlotte Chicago Milan Stockholm Munich 400+ Custom Apps built & supported worldwide 1M+ e-mail messages delivered per day Clients in 23 countries Help Desk for 5,000+ PCs >3,000 servers Silicon Valley Blue Monitor Global Scorecard Technical Support for 5,000 employee desktops & 3,000 servers Technical Support for 5,000 employee desktops & 3,000 servers 1000+ Hosting Customers 1000+ Hosting Customers 400+ Applications Developed in 4 years 400+ Applications Developed in 4 years 90,000+ e-mail accounts Managed Services Client Snapshot Hollywood, Ca Mumbai New Delhi Winneba Lagos 2,000 terabytes of transfer rate

6 Spam and virus infected email account for over 70% of all email sent today 80% of organizations believe email is more important than the phone Communication 41% of Internet users used a wireless laptop or email-enabled cell phone this month Mobile Workers An estimated 80% of an enterprise's information sits on individuals computers Collaboration User tolerance for email downtime is less than 30 minutes IT Pros spend 70% of their time maintaining existing systems The Infrastructure Challenge ++ ++ Security Service Levels Management and Costs

7 Customer IT Challenges Businesses are demanding higher return on investment for IT dollars Businesses are analyzing how to convert fixed cost IT models to variable cost, pay as you go models IT organizations are struggling to keep pace with accelerated business demands when budgets and talent are in short supply IT needs to simplify their service and refocus on integrated business solutions Business relies on IT innovation to remain competitive and enable transformation with advanced, optimized IT investments

8 The Imperative: Do More with Less Increase Value Creation Decrease Maintenance Desired IT45%NewCapability 55%ExistingCapability Todays IT70%Sustaining and Running ExistingCapability 30%NewCapability Source: Accenture IT Spending Survey

9 Desired IT45%NewCapability 55%ExistingCapability Manage cost and complexity So You Can: Keep the business running and secure Deliver new business value Deliver anytime, anywhere access to email Enable collaboration self-service in 1/10 time Reduce end-user support by 25% Deal with compliance issues in 1/3 less time Connected Productivity Infrastructure Achieve 99.999% messaging availability Stop the spam and virus problem Get restore-time SLAs under an hour Protect against catastrophic loss Consolidate email sites to a single location Gain a 3 to 1 reduction in mail servers Reduce messaging costs by 50%

10 Connected Productivity Infrastructure Collaboration Infrastructure Provide cost effective team productivity tools Windows SharePoint Services and Office 2003 Remote and Mobile Infrastructure Enable anywhere, anytime email access Outlook 2003, Outlook Web Access and built-in mobile device access Communication Infrastructure Improve security, reliability and management Exchange 2003 and the Windows Server System

11 Blue Monitors Approach Subscription based IT consulting services –Customer pays Blue Monitor per device, per month for each desktop and/or server –We manage the device in the customers office or in a data center of their choice (Virtual ASP) –We collocate client servers in our Data Center –Software As A Service Our offerings enable customers to: –Increase operational efficiency –Reduce and control operating costs –Cost effectively gain access to world-class consultants –Reallocate internal resources to grow business –Minimize downtime & legal exposure through IT –Maximize use of resources –Stay patched and current in a cost-effective way

12 Managed Services Overview BLUE MONITOR Infrastructure and Security BenefitsFeatures Secure environment Vulnerability assessments Patch management Remote monitoring Backups Anti-virus Spam filtering Current software Evergreen hardware ITIL processes Access to world class IT experts More reliable, solid IT infrastructure Lower IT costs Ability to refocus internal IT staff on business critical projects Quickly deploy new software Predictable IT costs priced per device per month

13 Managed Desktop: $80/120 Month per User Monitoring Monitoring Patch management Patch management Anti-Virus Anti-Virus Spam filtering Spam filtering Pop-up blocking Pop-up blocking Backups Backups Future desktop upgrades Future desktop upgrades Software distribution Software distribution Asset management Asset management Desk side support Desk side support Emergency support Emergency support 24X7 Help Desk 24X7 Help Desk Service 3-5 year evergreen 3-5 year evergreen Maintenance or Maintenance or hot spare required hot spare required Choose from Choose from White Box White Box N Computing N Computing WYSE WYSEHW/Desktop Software Maintenance required Maintenance required Licenses for: Licenses for: Operating Operating System System Office Office CALs CALs

14 Managed Services Options Bronze Silver Gold Tier One Services Monitoring & reporting Timely Patching Anti-virus protection Spam & Pop-up blocking Backup Verification Event log analysis On-call Support Access to expert time Tier Three Services Bronze & Silver levels plus- All future software upgrades included Additional access time to experts Tier Two Services Bronze level plus- More access time to dedicated experts Emergency Support Discount on consulting rates

15 Managed Services Architecture Pay as you go model –Low up-front investment costs –Monthly charges per device, employee or service –No long-term commitments –Free up cash flow –Increases return on assets Rapid delivery model Customer is required to have: –Software maintenance agreements –Hardware maintenance/spare plan –Broadband internet access Zero-Touch patch management –No additional cost to keeping you current with future releases On-site support Hardware & software options Rock-solid security Backups Digital Rights Management Faxing Spam Filtering Monitoring Patch Management Vulnerability Assessments Anti-Virus Voicemail/VoIP Help Desk/ Training

16 Service Level Agreements Critical: Security threats that can easily spread - Apply fix within 3 days Important: Security threats that dont easily spread - Apply patch within 1 month Moderate and Low: Service packs, BIOS, firmware - Apply quarterly as needed Major version upgrades: - Within 1 year of release date Change Management Process: - Flexible for both customer and Blue Monitor

17 Blue Monitors Process Plan Build Deploy Operate Enable Conduct a Blue Monitor assessment of operational efficiencies & opportunities Transformation Plan–identify risks, resources, budget, timeframe, & outcome Implement Transformation Plan-creating a current, secure & financially viable foundation Follow the prescriptive guidance & best practices of OE & P solution accelerators Leverage MOF to integrate the solution with customers existing operations environment Train users to use new features, streamline business processes & realize business value Conduct a TCO and/or ROI study to calculate the costs and benefits Evaluate Envision

18 More Value for Everyone For Customers –Lower cost, lower risk, more reliable, more secure –Solid foundation to run the business on –Quickly & cost effectively deploy new software For ICT Vendors –Increased revenues (maintenance and new sales) –Increases the odds of customer loyalty –Customer has a solid IT foundation –Customer has better perception of ICT For Blue Monitor –Low risk way to build a recurring revenue stream –Blue Monitor consultants have less billable pressure and they are guaranteed to work with the latest products –Customer has a better perception of Blue Monitor

19 IT all starts with a solid foundation Blue Monitor Managed Infrastructure Platform Business Productivity Desktop Messaging Platform Legacy Apps Platform Storage Platform Business Applications Platform IW Productivity Platform Collaboration Platform Business Solutions

20 Microsoft Practice Experts in Microsoft Solutions Experts in Microsoft Solutions Management Technologies Management Technologies SMS, ADS, SUS/WUS/US, MOM SMS, ADS, SUS/WUS/US, MOM Collaboration Products Collaboration Products Exchange, LCS, MIS Exchange, LCS, MIS Terminal Server Terminal Server Virtual Server Virtual Server Windows Desktop deployments Windows Desktop deployments Windows Server upgrades Windows Server upgrades Active Directory & MIIS Active Directory & MIIS Microsoft Operations Framework Microsoft Operations Framework NetWare to Windows migrations NetWare to Windows migrations GroupWise/Notes to Exchange GroupWise/Notes to Exchange Server Consolidation Server Consolidation

21 Open Source Software Support 30 Experts in Linux Solutions 30 Experts in Linux Solutions IT Management Technologies IT Management Technologies Zenoss, Snort, Nagios, MRTGZenoss, Snort, Nagios, MRTG Collaboration Products Collaboration Products Free Project Manager, Sugar CRM Free Project Manager, Sugar CRM ZimbraZimbra PHP and MYSQL Application Support PHP and MYSQL Application Support Robust Linux Web Servers Robust Linux Web Servers Linux Desktop deployments Linux Desktop deployments Linux Server upgrades Linux Server upgrades LDAP and Radius LDAP and Radius Portals and Content ManagersPortals and Content Managers Linux Routing PlatformsLinux Routing Platforms Embedded Linux Solutions Embedded Linux Solutions Server ConsolidationServer Consolidation VirtualizationVirtualization

22 Closing Remarks Robust Growth Ahead for Remote Management Services Abstract: The IT management market will provide solid growth through 2008. The fastest growing part of the market is the remote operation and management of networks and IT infrastructure. Strategic Market Statement The remote monitoring and management (RMM) market is expected to grown at a compound annual growth rate (CAGR) of 36 percent through 2008.

23 Contact Blue Monitor Today Blue Monitor Systems South West Corporate HQ Office: 9011 Beverly Hill Houston, Texas, 77063 1-866-437-1582 email:

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