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Jofish Kaye Nokia Research Center Under consideration for DIS 2012 Joint work with Rachel Hinman Comfortable Computing, Communal Computing, Content Consumption.

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Presentation on theme: "Jofish Kaye Nokia Research Center Under consideration for DIS 2012 Joint work with Rachel Hinman Comfortable Computing, Communal Computing, Content Consumption."— Presentation transcript:

1 Jofish Kaye Nokia Research Center Under consideration for DIS 2012 Joint work with Rachel Hinman Comfortable Computing, Communal Computing, Content Consumption and the Creativity of Curation & Collage 1

2 Overview Introduction Related Work Method Findings Owning a tablet Location Usage Implications A Case for Comfortable Computing Communal Computing Collect, Curate, Collage and Share Conclusions 2

3 Jofish Senior Research Scientist & Ethnographer Ph.D Cornell Information Science MS MIT Media Lab BS MIT Brain & Cog Sci Consulting Professor, Stanford d.School I study the impact of technology on people, and vice versa, to design better technologies. 3

4 Introduction 4 Weiser proposed ubiquitous computing at three scales inch (ParcTAB), foot (ParcPAD) and yard (Liveboard) Now: inch (phone), foot (tablet) and yard (TV)

5 Related Work Lots of studies of tablets for specific uses: Hsieh, G., Wood, K., and Sellen, A. Peripheral display of digital handwritten notes. Proc. CHI 2006 Igarashi, T., Matsuoka, S., and Tanaka, H. Teddy: a sketching interface for 3D freeform design. ACM SIGGRAPH 2007 courses. Yeh, R., Liao, C., Klemmer, S., et al. ButterflyNet: a mobile capture and access system for field biology research. Proc. CHI Jalali, A., Trottier, D., Tremblay, M., and Hincke, M. Administering a Gross Anatomy Exam Using Mobile Technology. eLearn Thayer, A., Lee, C.P., Hwang, L.H., et al. The Imposition and Superimposition of Digital Reading Technology: The Academic Potential of E-readers. Reading, (2011), But better: studies of existing technologies Horst, H. and Miller, D.The Cell Phone: An Anthropology of Communication. Berg Publishers, Ito, M., Okabe, D., and Matsuda, M. Personal, Portable, Pedestrian: Mobile Phones in Japanese Life. The MIT Press, Boyd, d. Taken out of context: American teen sociality in networked publics. Ph.D Dissertation, UC Berkeley.,

6 Method Participants: 22 iPad owners, SF area 11 men, 11 women, aged 14-55, owned iPad 3 months + homemaker, high school teacher, IT director at a local hospital, business analyst, landscape architect, valet driver, sysadmin, student, etc Interviews In home, ~2 hrs. Interviewed by 2 people, video/audio recorded, notes. Analysis Keywords, affinity diagrams and cluster analysis. Well, that, and were good at making sense of what people are doing. 6

7 Owning an iPad: It was an itch I had to scratch The iPad is a luxury item: people buy it because its shiny and beautiful, not because they have a problem to solve. I felt really lucky that my work gave me an iPad. But to be honest, Im a gadget guy so if they hadnt given it to me I probably would have bought one for myself. I cant resist buying new gadgets. Theyre like shiny toys for me. ~ Trevor 7

8 Owning an iPad: I bought an iPad… now what? People often dont know what to do with their iPads once theyve bought them: Im still trying to figure out exactly how to use it in an effective way for me... I found some applications I like on it, but often times my go-to is my laptop. So Im trying to figure out with the iPad, the real niche it can serve for me. To be honest, after owning it for three months I havent figured it that out yet. ~ Ramon To be completely honest with you, I havent really opened up my iPad for the last... oh, Id say 2 months. – Indrani 90% of the time I still find myself going back to what I feel comfortable with – which is my laptop. ~ Daniel 8

9 Owning an iPad: Its mine, but… iPads are shared by multiple people. Device-based authentication aint gonna cut it. Yes... the iPad belongs to me. But my son uses it quite frequently, too. ~ Shelley Nobody really owns the iPad. We bought it for the house. Its like the TV. It belongs to both of us. ~ Norvin Initially I allowed my son to use it pretty much whenever he wanted. That was until I found out he bought $25 worth of games on it from the iTunes store. Now I have to monitor him a lot more closely on it. ~ Shelley 9

10 Location: Comfortable Computing People dont use the tablet sitting at a desk or table. They use it lounging around the house, or maybe in the car, or waiting on a bench for their kids to finish soccer. I like cuddling up downstairs in bed with Netflix on the iPad instead of sitting in front of the TV with the Dolby sound. Much more comfortable to go to bed with a movie the same way I used to go to bed with a book. ~ Norvin Its almost like my blankie... I curl up in bed with it, I usually have it with me, regardless of extenuating circumstances. ~ Ian 10Company Confidential © 2011 Nokia chi-tablt-presentation1.pptx v Author: Jofish Kaye and Rachel Hinman

11 Location: Connectivity Matters People who have 3G iPads and an account are more likely to use them out of the house. But thats not the only reason. Weve actually really struggled to figure out the best ways to use it here in the apartment. But its great for traveling – we use it a lot when we go out of town for directions and for Yelp. Im glad we got the plan with it because we arent a slave to wifi anymore. Were connected anywhere we go. ~ Randy I tried making a grocery list on the ipad... [Using the iPad at the supermarket] was a moment of great shame and embarrassment... [The iPad] is expensive and slightly obnoxious. ~ Angela 11

12 Usage: Content Consumption The iPad is great for consuming content. People avoid creating on the iPad, even writing s. But… I never really read before. I havent finished reading a book since sophomore year in high school. But the experience [of reading websites] translates. It feels like Im reading text [on a website] instead of a book. ~ Jordan Some professional users use a stylus: for editing documents, taking notes, or writing math examples. Does video become a first class citizen? iPad2 users take some photos: I used my iPad to take a lot of pictures and videos when we were driving out to California from Chicago. Its similar to an iPhone in that way. ~ Kaleb 12

13 Usage: Content Consumption Some people really dont want to go back to the old ways of doing things: I think putting a physical keyboard on an iPad is a terrible idea. It defeats the point. Its a totally new device. People who do that want it to be a computer because they know what a computer is. iPads are different, theyre not computers... they are something different. I think were still trying to figure out what makes them different. Thats part of the fun. ~ Kaleb 13

14 Usage: Apps Discovering apps is really hard. Our users told us that the existing marketplace sucks. Key apps: Netflix – everyone uses while doing other things, like cooking or art or playing Farmville on the computer. Or Netflix on the big screen TV and IMDB on the tablet. Think ecosystem. Epicurious – really focused cooking app. Does what it does, well. Facetime – More reliable than Skype, better form factor. Dropbox – only good way to move files around. 14

15 Usage: the iPad doesnt play well with others Theres a real opportunity for well thought out synced apps between mobile and tablet and laptop/desktop. Dropbox and IMAP are the model here. The potential for multi-tasking on an iPad is huge. It could be SO much better. And I dont mean just on the device... I mean across all my devices. I wish I could just physically push whats on the iPad onto my laptop. Its kind of ridiculous that when two devices are physically close to each other, you cant easily move data between them. Sure, you can do it now, with Bluetooth or whatever, but who does that? Its completely NOT intuitive. ~ Ian I use it to create shopping lists. I wish there was an easier way to do that because the keyboard isnt great on the iPad. I wish I could type it on my laptop and transfer it to the [shopping list] application on my iPad. But thats not easy to do currently. ~ Angela 15

16 Comfortable Computing The tablet reconfigures the user The user reconfigures how they use the tablet. The tablet means that the user uses it in a comfy place: curled up is the phrase that keeps coming back. The tablet gets used for comfortable computing uses: checking in with friends on Facebook, flipping through whats going on today on Flipboard, scanning the news, playing small games. If the Wii, the Kinect teaches us anything, its that we cant ignore the body any more. Beyond the human information processor. Suchman, Human Machine Reconfigurations. 16

17 Communal Computing Two kinds Thinking about a reasonable model: Open to everyone (browser) Open to family (most apps) Open to individuals ( ) Require extra passwords ($$$, configuring) Hidden, private. Medical? porn. Also: easy sharing between devices is key Sharing between inch/foot/yard scale Control and content Must not be not dominated by security within the subnet Rescuing ubiquitous computing! 17

18 Changing models of creation First level of observation: tablets are for consumption of media, not creation. Netflix, Youtube, Facebook, Twitter. Second level of observation: we are seeing creation, but it looks different. Some of it looks like this: 18

19 Some of it looks like this Pinterest Lolcats 4chan? TUMBLR 19

20 Changing model of creation Collecting images, clips, tweets, articles, movies, books… Curating keeping, discarding, putting together with others Collaging Creating new things by combining things you find/keep Commenting Annotation, context, Circulating Propagating your collages, feeding back into the system. 20

21 Conclusions Tablets give us a chance to think through the future of computing (and the iPad is not the end) Weak signals, but… Comfortable computing: taking the actions of the body seriously and recognizing the connection Communal computing: with others sequentially and simultaneously New kinds of creation through collection, curation, collage, commentary and circulation. 21

22 Jofish Kaye Nokia Research Comfortable | Communal | Creation Thank you! 22

23 Document Metadata Hidden slide for metadata and building blocks 23Company Confidential © 2011 Nokia chi-tablet-presentation1.pptx v Author: Jofish Kaye and Rachel Hinman Version, status Date Creator Owner Function Approver Document identifier Document location

24 Change History Hidden slide for metadata and building blocks 24Company Confidential © 2011 Nokia chi-tablet-presentation1.pptx v Author: Jofish Kaye and Rachel Hinman VersionStatusDateHandled byComments 0.Draft2011-mm-dd

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