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Back to School 2013 IT Student Support Services Information Technology, July 2013 Presenting: Bryan Vazquez.

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Presentation on theme: "Back to School 2013 IT Student Support Services Information Technology, July 2013 Presenting: Bryan Vazquez."— Presentation transcript:

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2 Back to School 2013 IT Student Support Services Information Technology, July 2013 Presenting: Bryan Vazquez

3 Back to school is a service provided by the Department of Information Technology. This service configures student laptops to the universitys wireless and wired networks, installs latest anti-virus software, configures university e-mail, and more. During back to school, Information Technology will be available in four additional locations, including the residential colleges Services offered during back to school: Wireless Configuration Wired Configuration Latest anti-virus installation UPrint configuration IT Back to School

4 Back to School Schedule Information Technology Services Location: Stanford and Hecht Residential Colleges, and C2 Remote Location Date: Tuesday, August 20 th through Thursday, August 22 nd Hours of operation: 9:00 AM – 5:00 PM Location: Eaton Residential College Date: Tuesday, August 20 th and Wednesday August 21 st Hours of operation: 9:00 AM – 5:00 PM All service locations will be Closed Friday, August 23 rd through Sunday, August 25 th

5 What to bring Information Technology Services In order to ensure that your computer is configured in the fastest time possible, please do the following: Make sure your laptop is fully charged and can run on at least 30 minutes of battery Know your CaneID and Password to access CaneLink Bring your laptop charger Other notes: You must be present in order to receive service. You can come with your parents, however, your parents cannot come in your place Due to the amount of students we are assisting during back to school, lines do tend to get long, so plan accordingly If you cannot make it to any of our back to school locations during this event, you may pass by the CaneNet Connection to have your computer set up at a later date

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11 Self-Service Website Information Technology Services For those of you that are tech savvy and would like to do it on your own, you can go to the IT Back To School website http://www.miami.edu/it/bts to install or configure the following:http://www.miami.edu/it/bts Configure Wireless and Wired Connections Install UPrint Drivers: Install McAfee AntiVirus software Need Help? Contact: Phone: (305) 284-8887 E-Mail: c2@miami.educ2@miami.edu Webpage: http://www.miami.edu/it/c2http://www.miami.edu/it/c2

12 Identification and Authentication UM ID: A unique alpha-numeric number used instead of your Social Security Number to uniquely identify you Cane Card: An on-campus student identification card. CaneID: An authentication process that provides access to multiple University systems and services with one username and password

13 UM ID Information Technology Services ID Unique alpha-numeric number used instead of your Social Security Number to uniquely identify you. Example: C12345678. UM ID is not the same as your CaneID. Memorizing your UM ID is recommended. Your UM ID can be found in CaneLink (https://canelink.miami.edu). After you log in, select View UM ID number located under Personal Information on the left side of the screen.https://canelink.miami.edu

14 Information Technology Services The official on-campus identification card It is your primary form of identification within the University, and should always be carried with you at all times Lost or stolen cards should be reported immediately to the security office (305) 284-6666 (open 24 hours a day) so they can be deactivated. For replacement cards contact (305) 284-3096. Need help? Contact: Phone: (305) 284-6565, Option 1 E-Mail: canecard@miami.educanecard@miami.edu Webpage: http://www.miami.edu/canecardhttp://www.miami.edu/canecard Location: Parking & Transportation, McKnight, Room 102 Cane Card

15 CaneID Information Technology Services CaneID is an authentication process that provides access to University systems and services using only one username and password Never give your password to anyone, University officials will NEVER ask for your password Your CaneID safeguards your access and privileges on many UM systems and should be known only to you Change your CaneID password if you suspect it has been discovered or revealed to others Need help? Contact: Phone: (305) 284-6565, Option 1 E-Mail: itsupportcenter@miami.eduitsupportcenter@miami.edu Webpage: http://www.miami.edu/caneidhttp://www.miami.edu/caneid

16 Services Overview In this section, we will be covering some of the services Information Technology provides to University students Information Technology strives to ensure that every University student is provided with the latest technology, and more importantly, expert technical support We provide an e-mail system for students, computer labs, computer support, wireless and wired network access, campus-wide printing, and much more

17 Office 365 – E-Mail Service Information Technology Services The official University of Miami e-mail service Mandatory e-mail address for students What it offers: Campus-wide directory Shared calendar and reminders Anti-spam software 25 GB storage Currently being migrated to Office 365. Based on Microsoft Exchange Need help? Contact: Phone: (305) 284-6565, Option 4 E-Mail: umail@miami.eduumail@miami.edu Webpage: http://umail.miami.eduhttp://umail.miami.edu Service Catalog: http://miami.edu/it/O365http://miami.edu/it/O365

18 E-Mail Alias Information Technology Services An e-mail alias is an alternate address pointing to where you want your e-mail delivered Your e-mail alias will be the first letter of your first name, a period, followed by your last name, a number may be appended at the end of your last name For example, for a user named John Doe, the alias would be j.doe@umiami.edu You will be able to keep your e-mail alias after you graduate, once graduated the e-mail alias can point to your preferred e-mail account, such as Gmail or Hotmail

19 CaneLink Portal Information Technology Services CaneLink provides students with 24 hours access to: Course Registration Student Records Personal Biographical Information Student Employment Financial Assistance And more! Need Help? Contact: Phone: (305) 284-6565 E-Mail: itsupportcenter@miami.eduitsupportcenter@miami.edu Webpage: https://canelink.miami.eduhttps://canelink.miami.edu

20 Blackboard Information Technology Services Blackboard is an online course system used by professors to post grades, documents, assignments, etc. Blackboard has tools to assist in group studying, sharing of documents, etc. Your professor will notify you if there is a course site for your class on Blackboard Blackboard accounts are automatically generated for students Need help? Contact: Phone: (305) 284-3949 E-Mail: blackboardhelp@miami.edublackboardhelp@miami.edu Webpage: www.miami.edu/blackboardwww.miami.edu/blackboard

21 Wireless Information Technology Services Wireless: The University of Miamis wireless network is available in most areas throughout our campuses. Students should use the SecureCanes wireless network to connect and you must register your computer and mobile devices to connect to this wireless network. Guests with unregistered devices may use the guest wireless network, WirelessCanes, with reduced connection speeds. You can register your wireless devices by going to https://canelink.miami.edu or you can bring your devices to CaneNet Connection.https://canelink.miami.edu Need Help? Contact: Phone: (305) 284-6565, Option 3 E-Mail: canenet@miami.edu.canenet@miami.edu Webpage: http://www.miami.edu/networkhttp://www.miami.edu/network

22 Wired Information Technology Services CaneNet: The University of Miamis wired student network is located in the Residential Colleges and University Village. You must register your computer in order to access the CaneNet network. You can register your wired devices by going to https://canelink.miami.edu or you can bring your computer to CaneNet Connection.https://canelink.miami.edu Need Help? Contact: Phone: (305) 284-6565, Option 3 E-Mail: canenet@miami.edu.canenet@miami.edu Webpage: http://www.miami.edu/networkhttp://www.miami.edu/network

23 Game Consoles Information Technology Services Game Consoles are supported at the University of Miami The Wii and XBox can be connected to our hidden wireless networkCaneGames This network is only available in the Residential Colleges, University Village, University Center and the new Student Activity Center. The PS3 can only be connected to the wired network, CaneNet. All game consoles must be registered before connecting them to our wired or wireless networks. You can register your game consoles by going to https://canelink.miami.edu.https://canelink.miami.edu Need Help? Contact: Phone: (305) 284-6565, Option 3 E-Mail: canenet@miami.edu.canenet@miami.edu Webpage: http://www.miami.edu/networkhttp://www.miami.edu/network

24 AppleTV Information Technology Services AirPlay is supported at the University of Miami For AirPlay functionality, the AppleTV can connect to our hidden wireless network CaneGames CaneGames is only available in the Residential Colleges, University Village, University Center and the new Student Activity Center The AppleTV must be registered before connecting it to our network You can register your AppleTV by going to https://canelink.miami.edu or you can bring your AppleTV to CaneNet Connection.https://canelink.miami.edu For instructions on how to connect your AppleTV to our network, please visit http://miami.edu/network http://miami.edu/network

25 Information Technology Services Print Credits UPrint is the mobile printing solution for students at the Coral Gables and RSMAS campuses. Environmentally-friendly printing solution, helping reduce waste. Students registered for credit classes will be given 130 UPrint Credits for the school year. If you run out of UPrint Credits before the year ends, you can pay for your printing with your CaneExpress account. Need help? Contact: Managed Print Services Department Phone: (305) 284-6585 E-Mail: MPS@miami.eduMPS@miami.edu Webpage: http://www.miami.edu/uprinthttp://www.miami.edu/uprint UPrint

26 Information Technology Services Dell warranty repair Operating system installation and repairs – Windows and Apple. Software installation, including latest anti-virus. Configuration of the University's wireless and wired networks. Need help? Contact: Phone: (305) 284-8887 E-Mail: c2@miami.educ2@miami.edu Webpage: http://www.miami.edu/it/c2http://www.miami.edu/it/c2 Location: University Center, Room S158 CaneNet Connection

27 Information Technology Services Computer Sales & iOS Training: Computer Sales: HP, Dell and many Apple Products In-Store Apple Care Authorized Service to University of Miami Students. Weekly Workshops on Technology Tips & Tricks Need Help? Contact: Phone: (305) 284-1253 Email: miami@bkstr.commiami@bkstr.com Webpage: http://miami.bkstr.comhttp://miami.bkstr.com Location: 1306 Stanford Drive The U Tech Source

28 Software The following software is free for all University of Miami students: Microsoft Office (Windows and Mac) Windows 7 Windows 8 Mathematica Need Help? Contact: Phone: (305) 284-6565 Email: software@miami.edusoftware@miami.edu Webpage: http://www.miami.edu/softwarehttp://www.miami.edu/software Information Technology Services

29 Computer Labs Information Technology Services Labs are located throughout the University, and are managed by individual departments or schools. Each of the Residential Colleges has a computer lab on the first floor with printers and scanners. The Richter Library has over 190 computers available for students Need help? Contact: Phone: (305) 284-2233 Webpage: http://www.it.miami.edu/labs/http://www.it.miami.edu/labs/

30 Side Notes… Wireless Printing Wireless Routers and Hubs Peer to Peer Software

31 Information Technology Services Wireless Printing Wireless printing is allowed but highly discouraged unless your printer has a wireless password (for security purposes). Without a password, other users on the wireless network can see and print to your printer. Wireless printing is not supported by Information Technology.

32 Information Technology Services Routers and Hubs The use of personal wireless routers on the universitys network is prohibited. Using a wireless router can cause interference with the universitys wireless network. Hubs or Switches which are used to multiply connectivity through a network cable are strictly prohibited.

33 Information Technology Services Peer to Peer Software Peer to Peer software is a file sharing technology that allows users to share files on their computer with other users on the internet. There are several risks with using Peer to Peer software such as: Installation of malicious software Exposure of sensitive or personal information Denial of service Susceptibility of attack Sharing of Copyright materials Students using peer to peer software such as, but not limited to: Kazaa, Limewire, Imesh, BearShare, Azureus, Utorrent, etc. is not allowed on the University network.

34 Thank you Information Technology Help Desk (305) 284-6565 Information Technology E-Mail itsupportcenter@miami.edu Information Technology Website http://www.miami.edu/it Back to School 2013 http://www.miami.edu/it/bts


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