2 Johnson Technology Services 203 Sage Hall (607) or Ext Todd Kreuger, IT Director (607) or Ext office (607) cell Mike Leiter, Associate Director of Client Services (607) or Ext office (570) cell
3 Overview Johnson Technology Services and CIT Overview Your NetID Email Laptop RequirementsRedRover WirelessTechnology Services PortalPrepareMost Incoming Students have activated their NetID’s – Emphasize Setting Sec. Ques.Register on RedRover – If you’ve used “Guest Registration” you will need to re-register with your NetID (guest registrations expire)Configure LaptopSetting up Outlook forInstall NetPrint PrintersTechnology services Portal for contact information and self-help documentation
4 Johnson Technology Services Objective: Our goal is to achieve excellence by partnering with customers to exceed expectations.
5 Getting AssistanceCIT HelpdeskNetPrintServicesBlackboardRedRoverJohnson HelpdeskLaptop IssuesSage Hall PrintingJohnson WebsitesJohnson AVClassroom issuesBreakout Room MonitorsVideo ConferencingBorrowing EquipmentContact the Johnson Technology Services Help Desk if you are unable to address your issue with CIT or Johnson AV.
6 Johnson Technology Services Johnson AVJohnson Help DeskCIT Help Desk(607) – Ext(607) – Ext(607) – ExtB 34 Sage Hall203 Sage Hall8:00 – 4:30 M – FExtended hours TBD8 am – 6 pm by phonePress 0 after hours if criticalClassroom issuesOutlook ConfigurationRedRover WirelessBreakout room monitor issuesSage Hall PrintingNetPrint SoftwareVideo Conferencing*Laptop issuesBorrowing equipment**Video camerasSound system for event“Johnson” in the URL – e.g.,- johnson.cornell.edu- Jconnect.johnson….- Johnson.qualtrics.com- Johnson.campusgroups.com“Cornell” in the URL – e.g.,Exchange.cornell.eduBlackboard.cornell.eduIt.cornell.edu/netprint*Minimum 5 business days notice**Minimum 1 business day noticeDon’t know where to go
7 What’s New? WebEx Classroom Upgrades – B8, B9, B5, 141 Office 365 Full-featured web meeting platform, including voice, video, and screen sharinghttps://custudent.webex.com/Classroom Upgrades – B8, B9, B5, 141HD CompliantBlu-RayHD Video Conferencing in B8 & B9Lecture Capture in B8 & B9Office 365
8 Johnson Helpdesk Support Services Expert diagnosticsRecommendationsNon-warranty-voiding troubleshooting and repairs
9 Your Cornell NetID What is a NetID? What is it used for? It’s a usernameIdentifies you at CornellUnique and only assigned to youWhat is it used for?AddressOnline Resources e.g. (Student Center, Blackboard, Library Services etc)Allows Secure access to your confidential Cornell information (Grades, Bursar Account, etc)Logging into Johnson’s public computersIn addition to the bullets above, a NetID is the pre-requisite step for initial access to Cornell network resources
10 Set Your Security Questions Go to**** Stress the need to set Security Questions ASAPIf you forget your NetID password, you will be able to reset it immediately by answering the challenge questions set.If you do not set these questions, resetting the password requires an in person visit tothe Computing & Communications Ctr. (CCC) building near Bailey Hall
11 Using Email at Johnson Johnson currently uses Microsoft Office 365 Provides calendar sharing for collaborationAllows booking of Breakout RoomsProvides campus Address BookUsing Cornell Cmail is not recommended
12 Laptop Requirements - Antivirus Antivirus is required.If you already have antivirus installed on your computer, you do not need to make any changes.
13 Laptop Requirements Macs are supported; however, restrictions include: Excel for Mac does not have some features required for Spreadsheet Modeling classes.@Risk software is only compatible with Windows.Microsoft Office 2010/2013 or 2011 with Outlook is recommended. Any other software used for may have limited support and functionality.Smart Phones are not required for the program.
14 Laptop Requirements - NetPrint NetPrint software is required to print from your Laptop to a Cornell printer.A NetPrint account has been created for use of this service
15 The NetPrint website List of printers Add money Sage Hall Printers: List of printersAdd moneySage Hall Printers:Quickstations (Classroom Level)Student Business Center (Rm. 239)Library (1st floor)Once the utility is installed and run , you will see a list of printer’s to choose from when printing from your PC.(on windows 7 this can be viewed in Control Panel => Devices and Printers)Printers for Johnson begin with Sage, there is also a list of on campus printers linked from the main NetPrint page:QuickStations are:public computers, available 24/7located on the classroom floor of Sage by the mailroomIntended use is for quick access to printing and between classes.As such the machines only have office viewers, not the full blown office for creating or editing documentsWorkday Lab located on the 2nd floor of Sage
16 Public Computers at Johnson QuickstationsClassroom Level, near mailroomFor quick prints, , editing documentsStudent Business CenterRoom 239, next to student loungeQuiet space for extended stayIncludes document scanner, color printer, fax
17 Student Lounge Big screen TV, DVD player Cell phone chargers Laptop chargersAppleDellPlease read and understand the posted usage disclaimer before using chargers.
18 Connect to “RedRover” wireless and register Once your laptop is connected to RedRover non-secure wireless network, open a web browser***Note: If your browser doesn’t automatically re-direct to the RedRover registration page, go toOnce you agree to the terms & conditions reboot your machine to complete the registrations processStep by Step instruction on how to register a device based on OS version can be found here:***Guest accounts are available for up to 3 weeks per semester.***RedRover registration is valid for 1 year. When it is about to expire, you will receive an message reminding you to re-register.
19 Portal For Technology Services Offices > Technology Services > Student SupportThis JConnect Portal Has:Self-help documentationDescription of Technology Support Services offeredContact informationWe suggest this be the first stop for the latest support and contact information.At this point I will invite students to join me at the JConnect portal and show them how to loginthen go to the “Preparing for Johnson At Cornell” Link
20 Join us for training to learn about: Booking breakout roomsUsing a Mac at JohnsonCreating and sharing calendarsImporting Campus Groups calendarsWebEx Audio/Video Collaboration toolOther questions you may havePlease configure your before attending to get the most out of the training.
21 QuestionsInvite students to open web browser and go to 1st page for setup “set it and forget it”
22 Technology Services Helpdesk Located in Room 203We’re Available to Assist youMonday - Friday8:00 AM - 4:30 PM