2Understanding The Need For Life Insurance The chief function of life insurance is to create an estate - that is, a definite sum of money. Some of the money paid to a beneficiary normally is used to meet current financial obligations created by the insured’s death. The remainder of the money may also be used to meet future needs of the insured’s beneficiary or beneficiaries.Totaling the amounts required to pay for current and future expenses is often referred to as the “total needs approach” to determine how much life insurance a person should carry.The chief function of life insurance is to create an estate - that is, a definite sum of money. Some of the money paid to a beneficiary normally is used to meet current financial obligations created by the insured’s death. The remainder of the money may also be used to meet future needs of the insured’s beneficiary or beneficiaries.Totaling the amounts required to pay for current and future expenses is often referred to as the “total needs approach” to determine how much life insurance a person should carry.
3Obligations At DeathLet’s begin with some immediate expenses incurred at death:A funeral costs money.So do doctors; so does the ambulance and the hospital, where even a short stay before death could add up to a sizable bill.A new car, medical and funeral expenses, plus debts or current bills all comprise what are known as the deceased’s final expenses.Final expenses are also called dying expenses.
4However, if people have a family dependent upon their income for their support and they die prematurely, we now have still other obligations they’re leaving behind, such as:Replacing the breadwinner’s incomeTaking care of the outstanding mortgage loan on the house (if any)Today, almost everyone recognizes the necessity of a good college education for their kids, if they hope to attain success in the business or professional world. Many conscientious parents consider it their duty – an obligation – to establish a fund for their children’s education.Income taxes, estate and inheritance taxes, because they resulted from death, all go to make up what could be called “Death Taxes.”
5The Need For Life Insurance No matter how many of these obligations an individual leaves behind, there’s only one thing that will satisfy them…money! For this reason, a person who wants to relieve the family of obligations when he or she dies will plan to leave them with an estate – money – that is sufficient to cover all needs.
6Laptop Needs ApproachThe needs approach looks at what the needs of a family would be should the breadwinner die. These needs include paying off any final expenses, as well as meeting the requirements of the living.When the total is reached, it is compared to the existing amount of insurance to meet those needs. If there is a shortage, that’s the amount of additional life insurance needed.
7The Needs Approach Example: If Henry should die right now, he would leave his family in the following financial situation:Final Expenses+Debts ,000Income Replacement (5 yrs) 175,000Mortgage remaining ,000College costs (2 children) ,000TOTAL 440,000
8The Needs Approach Obligations Assets Final Expenses: $30,000 Whole Life: $0.00Income: $175,000 Term & Wk: $200,000Mortgage: $155,000 Mortgage ins: $0.00College: $80,000 College funds: $0.00Total: $440,000 Total: $200,000Additional Total Need For Insurance: $240,000Need For Whole Life: $30,000Need for term: $210,000
10BALANCE BETWEEN HUMAN ELEMENT AND TECHNOLOGY. In our very competitive world, clients buy products today based on advertising messages, word of mouth, reputation etc.In the AIL and NILICO world, clients buy our products because they like and trust the agent. The laptop presentation is key to show professionalism. However, equally important is the understanding of how to balance the human element with the technology.Here’s an example:Let’s imagine that the sale process is represented by an upside down triangle. In it, you will see the percentages associated with each step of the sale:Rapport – 40%; Need – 30%; Presentation 20%; Close 10%We can easily assume then, if the laptop presentation takes care of the Need and Presentation part of the triangle, the human element must take care of the Rapport and Close. Therefore the balance between the technology and the human element must be
12THE ART OF ESTABLISHING RAPPORT Buyers today are more professional and better educated because they are bombarded with sales pitches over the radio and TV.A professional agent can break through to all of this resistance by playing up to each customer as if that person is the first and the last client he/she will ever sell to. Make that customer want to do business with you.
13People buy from agents they trust. Customers sometimes feel threatened by an agent coming to their home. Their reaction can go from “run and hide”, to “make a lot of noise to scare the invader”, to “rise up and defend the territory”. Therefore everything an agent will do or say in the home will either produce tension or trust. Some sales people will back the customer into a corner and will start closing from the moment they walk in the home. This will build walls and not trust. Go slow, create trust and then move into your presentation. When your customer is tense, do something to ease the tension and when they are comfortable, proceed.
14People buy from agents they respect. When something goes wrong with your car you take it somewhere where you know they can fix it right. You trust your mechanic, if you like your car. Surely, you like your attorney, your accountant and your banker too, but not to fix your car. You listen to people you think will have something important to say. You look for signs of self confidence and success. Well, that is exactly how your prospects look at you. If you look, act and talk like you have something to say about things they need to hear, customers will give you the time to say it. Time, hence a few rules:Respect the prospect’s time even when they don’t. Meaning: don’t spend more time than you need to make a sale presentation.Respect the prospect’s territory. Remember that you are a guest so ask for permission to move around the room or come closer to show a brochure.Respect your prospect’s intelligence by being straight and up front and not use trickery to gain on them.
15Warm UpWhen you walk into a house, find a place where you can sit comfortably and face the prospects in front of you. Put your hands on the table, relax and establish rapport.Remember that people buy from you because they like you and they trust you. They buy you first, the company and the products after. Find something in common with your prospects and go from there. Avoid politics and religion. This should not last more than 15 minutes.
16Scenario 1 Client: what’s this all about it anyway? Agent; it’s about your (group) mail out to the members and the benefits you are entitled to.Is this the first time you’ve mailed back the card?Client: yes, it’s the first timeAgent: then let me start from the beginning and tell you what this is all about…..
17Scenario 2 Client: no, I’ve mailed it before. Agent: anyone from the company ever been here before to review the benefits with you?Client: no.Agent: then let me start from the beginning and tell you what this is all about…..
18Scenario 3 Client: no, I’ve mailed it before. Agent: anyone from the company ever been here before to review the benefits with you?Client: yesAgent: did you apply for any of the programs available at that time?Client: noAgent: then let me start from the beginning and tell you what this is all about…..
19Scenario 4 Client: no, I’ve mailed it before. Agent: anyone from the company ever been here before to review the benefits with you?Client: yesAgent: did you apply for any of the programs available at that time?Client: yes, I have a policy with youAgent: do you have a folder that looks like this? (Show service file). Great, go get it for me please, so I can review your existing benefits while here and update your coverage. (It becomes a POS call)
20Intro to the lead type video The members who respond to the mail out from the group are entitled to receive additional benefits, if they qualify for it.My job is simple: it is to provide you with the information of the no cost benefits that have already been negotiated for you and at the same time show you the additional benefits you may qualify for.I’ll play a video for you that will explain the relationship between us and your group and explain better why I am here. (This first video is a MUST since it is an extension of the Warm Up).(open your laptop, sign on and go to the first step)
26Who would you like to sponsor first? Asking For ReferralsAs you can see, we are trying to extend these benefit to the people in your circle of influence whom you know can use it.Who would you like to sponsor first?
34Discount Card Transition This is an incredible value offered to the members at no cost for the first year. It will provide you with 20% to 60% discounts on prescriptions, vision, hearing and chiropractic services.(play video)
38Prepping Customers For A Call To the Referrals Mr. Prospect,Please make sure you give these people you sponsored a call. It is important they know we are going to give them a call to make an appointment and deliver the benefits, just like we are doing with you.
39Mandatory Read Off Letter Transition This is your mandatory read off letter:(if you have the one of their group, please use that one)It basically says that after I show you the benefits, explain to you how they work and answer all your questions, you give us a simple yes or no.In other words if these benefits make sense as you’ll see they will, go ahead and take advantage of them, and if they don’t, here’s your (group) officer report form. I’ll have you complete this form to be returned to your (group) so they’ll get your feedback about these benefits.
42Need For Life Insurance Video Transition Each member who sends back a card is seen separately, because each member has a different need and a different want. What is right for you may not be right for the member I just saw, or the member that I will see after you.Since everyone has a different need and a different want, this video will explain in simple words the need for these benefits.
44Needs Analysis Survey Transition Now that you have more knowledge about the different types of insurance, I’ll go ahead and ask you some questions to see exactly what you qualify for and we’ll go on from there.(proceed to survey)
46Asking The Survey Questions To understand the idea behind the Survey’s Questions, the professional agent must go back to the basics and comprehend the entire concept of selling, which is: "Selling is asking, not telling; listening, not talking." Your magic question should be one to get the customer to open up and want to talk about the area you are trying to expose. It has to be sincere and right to the point.
47Example:John, what is your date of Birth? And Mary, how young are you?John, what is your monthly take home income, plus- minus? And yours, Mary?Would that be fair to think that you’d like your kids to go to college? Do you know what the cost of college education is nowadays? Have you set aside any college funds for your kids yet?There are two ways you qualify for the additional benefits: one, you have to be in the (union, credit union etc, or be sponsored); the other one you must be in fairly good health conditions. I’ll go ahead and ask you some questions about your health
48Remember to ask the arrest question: has anyone ever been arrested for a D.U.I. or any other reason? When done asking the survey questions, always SAVE before submitting.
49Transitioning the product Videos Once you submit the survey, the Needs Based logic will go to work on the data entered and will build the upcoming initial proposal.Before you play the initial proposal videos, always remember to transition the customer to what the video is going to say:Video 1: Final Expense Protection:Mr. Prospect, this first video will explain how the program will provide an immediate sum of money to take care of final expenses: (play)
52Preview ReviewReview the recommended coverage, the existing coverage, the need and the proposed amountAsk a closing question:“Makes sense so far?”
53Monthly Income Protection Mr. Prospect,Do you ever think about what would happen to your family financially if you passed away during your prime working years? How are they going to make it without your income?Well, we put aside our fear of mortality and thought of this as we should. This video will explain how that works: (play video)
56Preview ReviewReview the recommended coverage, the existing coverage, the need and the proposed amountAsk a closing question:“Makes sense so far?”
57Mortgage Protection Need Mr. Prospect,Remember that there will be an adjustment period after the death of a breadwinner.But the most expensive bill, the mortgage, will still need to be paid. Let’s see how this is going to protect your family: (play the video)
62Children’s Education Need The Need for our kids to get a college education seems to be almost indispensable, if we want to allow them to have a solid and prosperous financial future.This video will explain in simple terms how: (play video)
67Final ReviewAt this point you need to do the final review, one need at a time.When finished, review the Terminal Illness benefit and the Child Rider.Proceed to the final question:“If it all make sense, starting as of today you’ll never have to worry about being properly covered again, because this plan is intended to help fulfill your current needs. As your needs change in the future, we can add additional coverage to fill any new need.What I need to do now is complete the application to see if you qualify and I’ll be on my way.
68ObjectionsIf the price objection comes up, move to reduce the plan, one item at a time.Start with the whole life; reduce and recalculate; then ask: would this make you feel better?Keep decreasing the items that have the highest price: WL, change the Re-adj. income from 5 yrs to 3 yrs etc…until the logic comes up with an amount that it is comfortable for the prospect.The Key Point is to leave the full needs picture and reduce the cost. Do not take any of the needs away.
70ObjectionsIf you feel there’s no breakthrough on re-adjusting the proposal, ask one final question:“Mr. prospect, if something were to happen unexpectedly, which one of these obligations would you rather have taken care of to protect your family at best?”Depending on the answer, you want to proceed by adjusting the proposal to the product that is going to fulfill the obligation chosen by the prospect, exclude all other products and close: “This is exactly what you want. Does it make final sense?”Proceed to EApp
73e-App HintsThe Maximum Amount of WLE that can be manually proposed is $149,999:
74e-App HintsYou can add WP right on the E-App. Just check the box and tab, the premium will be automatically adjusted.
75e-App HintsIf QUESTION #13 is No for both insured, the wizard brings up only one residency addendum for the primary insured. If you need to complete a second residency addendum, you will need to add it from the ADD feature on the wizard.
76e-App HintsIf a single person has more than $30,000 existing WL coverage and no other obligations at death, the proposal comes up blank. You can manually add products from the Drop Down such as an A71000 or a Critical Illness Plan and an additional WL: Here’s a sample Proposal.
77Bank Accounts and Routing numbers DO NOT put dashes in bank account numbers or routing numbers in e-App. Trial ApplicationsIt is absolutely imperative that, when sending Trial e-Apps, the agents have collected the proper bank information on the application, that is the correct bank account number and correct routing number.Although we are not going to draft the account, we would still need all the correct bank information to properly process the Trial e-App.
78e-App HintsWhen entering a draw date on EApp, you will notice that a pop up window comes up. That pop-up specifies the monthly draft date, starting with the second draft.MAKE SURE CLIENT UNDERSTANDS THAT THE INITIAL PREMIUM WILL DRAFT IMMEDIATELY.
79e-App Hints – United States ONLY WHAT IS A “Transit/ABA No” Number e-App Hints – United States ONLY WHAT IS A “Transit/ABA No” Number? & Where do I find it on a check?The “ABA Check Routing Number” is a 9–digit number assigned to financial institutions by The American Bankers Association (ABA) to identify the financial institution upon which a payment was drawn.Routing numbers are sometimes referred to as:“check routing numbers”,“ABA numbers”, or“routing transit numbers” (RTN) OR“ABA Check Routing Number” (used on actual checks)Don’t let the words used confuse you; you are after the “Transit/ABA No” for the E-AppSEE NEXT SLIDE - Check SAMPLE showing the “Transit/ABA No” numbers location FOR ALL USA BANK ISSUED CHECKS
80Where to find the Transit/ABA No. for E-App US Bank Checks ONLY Refer to SAMPLE check below to know where to locate NINE (9) DIGIT “ ABA Check Routing Number” and Account NumberTHE SAME SCHEME IS USED FOR CHECKS FROM ALL US BANKSUse this 9-digit # forCheck Transit/ABA No.on USA E-AppsAccount #
81Where to find Branch, Transit & Account #'s for Canada E-App Refer to SAMPLE check below to know where to locate the NUMBERS needed to complete the “Personal Pre-Authorization Debit Agreement” for Canada cheques from Canada Financial InstitutionsThe Branch Transit Number and Financial Institution number are usually left of the bank account number Branch Transit Number = “Transit No.” on E-App formThe Financial Institution Number = “Branch #” on E-App formThe Financial Institution Account Number =“ Account No.” on E-App formPartial “Pre-Authorized Debit Agreement”using this SAMPLE cheque on the next slide81
82Send eApp Corrections to firstname.lastname@example.org If you have a correction on an eApp after it has been signed or after it has been transmitted to home office, please send those corrections to Please include the application number, the date you will be transmitting to home office, and information about the correction that needs to be made. If you are updating the bank information on an application, it’s important to send us these updates on the same day or before you transmit the eApp so that the correction can be made before the eApp drafts overnight. Same day corrections must be received before 4:00 pm CST in order to be corrected that day. You can continue to put updates to bank information in the review notes so that the information is included with the eApp, but keep in mind that Policy Issue does not see these notes at submit. All bank information updates must ed prior to 4:00 pm in addition to putting it in the notes so that we have the opportunity to correct before the first draft. You can continue to use the review notes for updates to answers to questions and for other underwriting information.