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Dialog VoIP Call Recording Solutions For more details, visit or

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Presentation on theme: "Dialog VoIP Call Recording Solutions For more details, visit or"— Presentation transcript:

1 Dialog VoIP Call Recording Solutions For more details, visit or

2 For more details, visit or No proprietary hardware is needed Sniffing the mirror port of the switch Captures the IP packets Converts the IP packets to audio files Stores these files for future playback and search How Dialog VoIP Works ? Network Diagram

3 Dialog VoIP Applications Air Traffic Control Police Control Room Call CenterOrder TakingConference CallsFinancial InstitutionStock TradingClient Meetings Emergency Service Inter Office Calls For more details, visit or

4 Record keeping Quality analysis Reference Legal compliance Monitoring Dispute resolution Productivity analysis Customer satisfaction Why Dialog VoIP ? For more details, visit or

5 etrain ate eview ecord 4R Advantage of Dialog VoIP R R R R For more details, visit or

6 Any parameter (Line, Caller, Date, Time) Play on the embedded player Bookmark your calls CDR created Export of CDR Download the files View screen recording Search, Record, Playback of Dialog VoIP Search Screen For more details, visit or

7 Dashboard on extension status Rating of the calls Analysis of the calls User hierarchy Add comments and notes Quality Analysis of Dialog VoIP Dashboard Screen For more details, visit or

8 Plays only on the embedded player Password protected for login Define roles Access control rights Deletion protection (with full security) Security of Dialog VoIP Admin Screen For more details, visit or

9 Key Benefits of Dialog VoIP Scalable (sold in 1s and 2s) Suitable for small to large call center Software based Web based Multiple payment options For more details, visit or

10 Product Specifications Product Type: Software Supported VOIP Protocols: SIP, Cisco Skinny, H323, MGCP and RTP Supported CODEC: G711, G729A and G723.1 System Hardware Configuration Dual processor/Dual core CPU, 2.6 GHz concurrent conversations: dual core CPU concurrent conversations: quad core CPU 2 GB RAM Two fast Hard Drive (SCSI 10k RPM): One for the PC, one for the recordings Network Card Sound card (Internal or External) System Software Configuration Windows 2003 Enterprise Edition SP2 MS SQL 2005 Express edition with management studio IIS Dot Net 2.0 framework IE 6.0 Windows media player 9+ Hard Drive Sizing Count 1.6 Kbytes/Second of recorded audio (GSM format is our default storage format). For example, 10GBs storage approximately 2,000 hours of audio Supported IP PBXs (Tested list) Dialog VoIP Specifications For more details, visit or

11 Why Web Based ? Back to Key Benefits


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