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Nov 2012 PBX-PRO CUSTOMER MANAGEMENT SOLUTION The concept of CRM in the business world has existed for many years. PBX-Pro CRM has been developed and designed.

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Presentation on theme: "Nov 2012 PBX-PRO CUSTOMER MANAGEMENT SOLUTION The concept of CRM in the business world has existed for many years. PBX-Pro CRM has been developed and designed."— Presentation transcript:

1 Nov 2012 PBX-PRO CUSTOMER MANAGEMENT SOLUTION The concept of CRM in the business world has existed for many years. PBX-Pro CRM has been developed and designed specifically for the telecoms industry over the past 6 years. PBX-Pro has a proven multi-user platform with a number of installations at the top telecoms dealerships across the country PBX-Pro can help you increase revenue and profits PBX-Pro can help you improve customer service levels PBX-Pro primary focus is to improve customer relations, staff efficiency and INCREASE PROFITS PBX-Pro can help you manage sales with its sales pipeline module

2 Nov 2012 before its too late ! Maximize your customer relationship… before its too late ! PBX-Pro Reports & Dashboards Multi-User Design Customer Management Faults & Job Cards Line Management Inventory Management Sales Pipeline & SMS Secure VOIP

3 Nov 2012 Customer Management Customer Detailed Information Inventory Stock List History Cell Router History Sales History Customer Equipment Details Quick search facility Warranty, Rental, Maintenance tracking

4 Nov 2012 Job Fault Management 6 Step fault control Job card issue and print with customer history Assign, Re-Assign, Un-Assign Jobs Job card Summary Sheets Job Notes, fault findings User Quick Drag and Drop Tree views

5 Nov 2012 Line Management Track Line per customer [Line Type, Order number, Number, Installed Date, Cut Over Date] Know what lines faults have occurred per line

6 Nov 2012 Line Faults Capture Line Faults from your customer Report Faulty Line and Record Line Reference Numbers

7 Nov 2012 Inventory & Stock Control 3 Level Item Control (Manufacturer, Model, Item) Receive & Issue New Stock Track Loans and Boot Stock Track Repairs Stock Reports Inventory & Stock History Views Bar Code Scanner

8 Nov 2012 Sales Pipeline Leads Opportunities Convert into Customers Assign to Sales Team (Telesales, Sales, Managers)

9 Nov 2012 Sales Calendar Plan and view appointments for sales reps Multiple Resources & View Multiple Days

10 Nov 2012 SMS Compose, Send, Receive SMS messages Utilizes an On-line SMS Server Group / Bulk SMS

11 Nov 2012 MyZone Reminders Add reminders per user with pop-Up snooze function Set Reminders

12 Nov 2012 Functional Reports Jobs by Details & Summary Reports Jobs by Customer Detail Report Jobs by Job Number, Order Number Detail Report Accounts & Administrator Detail Report Stock Levels Report Stock Value Report Repairs Summary & Details Report by Item, Customer Sales Detailed Reports Low Stock Items Report Inventory History Report

13 Nov 2012 Managers & Administrators Single view with all critical information Live performance graphs Live Audit Trail Live Job fault Stats Jobs outstanding stats Live technician work graphs

14 Nov 2012 Knowledge Base Load & View corporate documents

15 Nov 2012 Attendance Register Record and Monitor Attendance

16 Nov 2012 Multi-Function Printer Module Pbx-Pro simplifies and records your billing and Contract administration Track clicks by equipment Cost-per-Copy Reports (Summary & Detailed reports) Monitor Toner Yields Track Toner Replacement Information (Dates & Type) User friendly Interface Build-In Data Validation & with error messages Multi-User software design

17 Nov 2012 Multi-Function Printer Module Record and Monitor Customer Printer Information (Model, Serial Number, IP Address etc) Assign Meter / Charge Rate Record & Track Meter Reading Add Multiple Printers per Customer Track and calculate Yield %

18 Nov 2012 Multi-Function Printer Module Assign Charge Rates 6 Levels by Colour & B/W

19 Nov 2012 Multi-Function Printer Module Split screen views Meter Readings View Customer View

20 Nov 2012 ALARM Manager Module MMC 852 {Alarm Assignment} Daily ( default 09:00am ) PBX-Pro 100 Previous Alarm Events 09/11/ :48:33 PRI RestartC1-S05 09/11/ :48:33 SYS LAN LinkDown Major Alarms Minor Alarms 09/11/ :00:35 MMC Restart Reset only 09/11/ :00:35 LCP Restart CABINET:1 09/11/ :00:35 MGI Restart C1-S09 09/11/ :00:37 PRI Restart C1-S11 09/11/ :00:40 L2 Connect C1-S11 09/11/ :00:56 OAS Start C1-S02 09/11/ :01:00 OAS LINK DOWN C1-S02 09/11/ :01:06 MGI Restart C1-S09 09/14/ :59:13 PRI Restart C1-S11 09/14/ :59:16 L2 Connect C1-S11 09/14/ :59:38 OAS Start C1-S02 09/14/ :59:42 OAS LINK DOWN C1-S02 09/14/ :00:25 CNF Start C1-S05 09/14/ :04:54 Power On Restart Pwr reset 09/14/ :04:54 LCP Restart CABINET:1 09/14/ :04:54 MGI Restart C1-S09 09/14/ :04:54 Card Active C1-S11 09/14/ :04:54 CNF Start C1-S05 09/14/ :04:56 PRI Restart C1-S11 09/14/ :04:59 L2 Connect C1-S11 09/14/ :05:15 OAS Start C1-S02 09/14/ :05:19 OAS LINK DOWN C1-S02 09/14/ :05:25 MGI Restart C1-S09 09/14/ :05:30 MGI NTWK Rec C1-S09 09/14/ :48:33 Power On Restart Pwr reset 09/14/ :48:33 Card Active C1-S01 09/14/ :48:33 Card Active C1-S02 09/14/ :48:33 Card Active C1-MP 09/14/ :48:33 Card Active C1-S04 09/14/ :48:33 Card Active C1-S05 09/14/ :48:33 Card Active C1-S06 09/14/ :48:33 Card Active C1-S07 09/14/ :48:33 Card Active C1-S08 09/14/ :48:33 Card Active C1-S09 09/14/ :48:33 Card Active C1-S10 09/14/ :48:33 Card Active C1-S11 09/14/ :48:33 LCP Restart CABINET:1 09/14/ :48:33 SYS LAN LinkDown 09/14/ :48:33 MGI Restart C1-S09 09/14/ :48:33 SIP INIT SUCCES 09/14/ :48:33 Card Active C1-S01 09/14/ :48:33 Card Active C1-S02 09/14/ :48:33 Card Active C1-MP 09/14/ :48:33 Card Active C1-S04 09/14/ :48:33 Card Active C1-S05 09/14/ :48:33 Card Active C1-S06 09/14/ :48:33 Card Active C1-S07 09/14/ :48:33 Card Active C1-S08 09/14/ :48:33 Card Active C1-S09 09/14/ :48:33 Card Active C1-S10 09/14/ :48:33 Card Active C1-S11 09/14/ :48:33 CNF Start C1-S05 09/14/ :48:33 SYS LAN LinkUp 09/14/ :48:35 PRI Restart C1-S11 09/14/ :48:36 Sync Failure C1-S11 09/14/ :48:54 OAS Start C1-S02 09/14/ :48:58 OAS LINK DOWN C1-S02 09/14/ :49:04 MGI Restart C1-S09 09/14/ :49:06 Sync Recovery C1-S11 09/14/ :49:06 Yellow Alarm C1-S11 09/14/ :49:06 Red Alarm C1-S11 09/14/ :49:08 L2 Connect C1-S11 09/14/ :49:10 MGI NTWK Rec C1-S09 10/17/ :47:09 Card Active C1-S05 10/17/ :48:42 CNF Start C1-S05 10/20/ :47:41 Power On Restart Pwr reset 10/20/ :47:41 Card Active C1-S01 10/20/ :47:41 Card Active C1-S02 10/20/ :47:41 Card Active C1-MP 10/20/ :47:41 Card Active C1-S04 10/20/ :47:41 Card Active C1-S05 10/20/ :47:41 Card Active C1-S06 10/20/ :47:41 Card Active C1-S07 10/20/ :47:41 Card Active C1-S08 10/20/ :47:41 Card Active C1-S09 10/20/ :47:41 Card Active C1-S10 10/20/ :47:41 Card Active C1-S11 10/20/ :47:41 LCP Restart CABINET:1 10/20/ :47:41 SYS LAN LinkUp 10/20/ :47:41 MGI Restart C1-S09 10/20/ :47:41 SYS LAN LinkDown 10/20/ :47:41 SIP INIT SUCCES 10/20/ :47:41 Card Active C1-S01 10/20/ :47:41 Card Active C1-S02 10/20/ :47:41 Card Active C1-MP 10/20/ :47:41 Card Active C1-S04 10/20/ :47:41 Card Active C1-S05 10/20/ :47:41 Card Active C1-S06 10/20/ :47:41 Card Active C1-S07 10/20/ :47:41 Card Active C1-S08 10/20/ :47:41 Card Active C1-S09 10/20/ :47:41 Card Active C1-S10 10/20/ :47:41 Card Active C1-S11 10/20/ :47:41 CNF Start C1-S05 10/20/ :47:41 SYS LAN LinkUp 10/20/ :47:43 PRI Restart C1-S11 10/20/ :47:44 Sync Failure C1-S11 10/20/ :48:02 OAS Start C1-S02 10/20/ :48:06 OAS LINK DOWN C1-S02 10/20/ :48:12 MGI Restart C1-S09 10/20/ :48:17 MGI NTWK Rec C1-S09 10/20/ :48:22 Sync Recovery C1-S11 10/20/ :48:22 Red Alarm C1-S11 10/20/ :48:23 L2 Connect C1-S11 10/30/ :32:33 Power On Restart Pwr reset 10/30/ :32:33 Card Active C1-S01 10/30/ :32:33 Card Active C1-S02 10/30/ :32:33 Card Active C1-MP 10/30/ :32:33 Card Active C1-S04 10/30/ :32:33 Card Active C1-S05 10/30/ :32:33 Card Active C1-S06 10/30/ :32:33 Card Active C1-S07 10/30/ :32:33 Card Active C1-S08 10/30/ :32:33 Card Active C1-S09 10/30/ :32:33 Card Active C1-S10 10/30/ :32:33 Card Active C1-S11 10/30/ :32:33 LCP Restart CABINET:1 10/30/ :32:33 SYS LAN LinkDown 10/30/ :32:33 MGI Restart C1-S09 10/30/ :32:33 SIP INIT SUCCES 10/30/ :32:33 Card Active C1-S01 10/30/ :32:33 Card Active C1-S02 10/30/ :32:33 Card Active C1-MP 10/30/ :32:33 Card Active C1-S04 10/30/ :32:33 Card Active C1-S05 10/30/ :32:33 Card Active C1-S06 10/30/ :32:33 Card Active C1-S07 10/30/ :32:33 Card Active C1-S08 10/30/ :32:33 Card Active C1-S09 10/30/ :32:33 Card Active C1-S10 10/30/ :32:33 Card Active C1-S11 10/30/ :32:33 CNF Start C1-S05 10/30/ :32:33 SYS LAN LinkUp 10/30/ :32:35 PRI Restart C1-S11 10/30/ :32:36 Sync Failure C1-S11 10/30/ :32:54 OAS Start C1-S02 10/30/ :32:58 OAS LINK DOWN C1-S02 10/30/ :33:05 MGI Restart C1-S09 10/30/ :33:08 Sync Recovery C1-S11 10/30/ :33:09 Red Alarm C1-S11 10/30/ :33:09 MGI NTWK Rec C1-S09 10/30/ :33:11 L2 Connect C1-S11 10/31/ :31:17 Card Out C1-S05 11/02/ :21:41 MGI NTWK Error C1-S09 11/02/ :22:36 MGI NTWK Rec C1-S09 11/02/ :22:36 MGI Restart C1-S09 Pbx-Pro Monitors 70 Major Alarm Types … [ Option: as they occure] Trunk Disconnect, Recovery, Connect SLI Card Faulty, Recovery, Card Activate 40 Minor Alarm Types Card Activations, IN, OUT E1, PRI, BRI Restarts AC Low, Battery Low CPU Overload, Fan Out Of Order

21 Nov 2012 ALARM Manager Module Customer List User Notifications SMS Screen Pop-Up Alarm History Alarm Dashboard Major / Minor Alarm List View Alarm History List Shows: Date & Time, Description, Cabinet & Slot

22 Nov 2012 VOIP Router Module PBX-Pro 0 Router Ping Live View [respone time measured] 5 3 User Notifications SMS Screen Pop-Up User Warning Screen Pop-Up Ping Attempt Live Dashboard Ping Routers Static IP Address All OK Status Block

23 Nov 2012 Future Roadmap VOIP Billing Module Pastel Integration (Partner Ver10) WANT MORE ? MFC Module Upgrade

24 Nov 2012 Become a PBX-PRO before its too late ! Thank You


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