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WIRELESS SOLUTIONS INTERNATIONAL INC. IMPLEMENTING PREPAID CALLING SERVICES IN LATIN AMERICA CALLING SERVICES IN LATIN AMERICA.

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Presentation on theme: "WIRELESS SOLUTIONS INTERNATIONAL INC. IMPLEMENTING PREPAID CALLING SERVICES IN LATIN AMERICA CALLING SERVICES IN LATIN AMERICA."— Presentation transcript:

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2 WIRELESS SOLUTIONS INTERNATIONAL INC. IMPLEMENTING PREPAID CALLING SERVICES IN LATIN AMERICA CALLING SERVICES IN LATIN AMERICA

3 WIRELESS SOLUTIONS INTERNATIONAL INC. Who Is Wireless Solutions International (WSI)? Staffed by a multi-disciplinary team of telecom specialists with a wide range of operator experience and international project management expertise Staffed by a multi-disciplinary team of telecom specialists with a wide range of operator experience and international project management expertise Dedicated to the on-site implementation of value- added services in the telecommunications industry Dedicated to the on-site implementation of value- added services in the telecommunications industry Total turnkey solutions from pre-sale system acquisition through to commercial implementation and post-implementation support and system maintenance Total turnkey solutions from pre-sale system acquisition through to commercial implementation and post-implementation support and system maintenance WSIs staff has implemented prepaid systems across 4 continents and numerous network operators WSIs staff has implemented prepaid systems across 4 continents and numerous network operators

4 WIRELESS SOLUTIONS INTERNATIONAL INC. WSI Will: Assume stewardship of implementation issues Assume stewardship of implementation issues Develop a project management timeline and ensure scheduled deliverables are achieved Develop a project management timeline and ensure scheduled deliverables are achieved Ensure fastest time-to-market possible Ensure fastest time-to-market possible Share/apply best practices from other operators experiences to each installation Share/apply best practices from other operators experiences to each installation Educate/train operators personnel to become self-sufficient in on-going operations, program development and system maintenance Educate/train operators personnel to become self-sufficient in on-going operations, program development and system maintenance

5 WIRELESS SOLUTIONS INTERNATIONAL INC. WSIs CLIENTS IN BRAZIL

6 WIRELESS SOLUTIONS INTERNATIONAL INC.AMERICEL TELEMIG AMAZÔNIA TELET

7 Worlds largest Wireless Local Loop implementation 17 States Pop: 125 Million Area: 60% of U.S.

8 WIRELESS SOLUTIONS INTERNATIONAL INC. Prepaid Disposable Accounts Inherently non-rechargeable Inherently non-rechargeable Intended to use until balance exhausted and thrown away Intended to use until balance exhausted and thrown away Generally distributed with a set of simple of features Generally distributed with a set of simple of features although not to be required simple!although not to be required simple! Aimed at transient market segments Aimed at transient market segments Require strict audit and fraud controls Require strict audit and fraud controls Generally have a useful shelf life/expiry date Generally have a useful shelf life/expiry date

9 WIRELESS SOLUTIONS INTERNATIONAL INC. Calling Card Characteristics Flexible tariff structures Flexible tariff structures Peak/ Offpeak, Promotional, Holiday, Time-of-Day, Country-to-Country Peak/ Offpeak, Promotional, Holiday, Time-of-Day, Country-to-Country Call Management Call Management Follow-on calling Follow-on calling Conference calling Conference calling Called number restrictions Called number restrictions White lists, black lists, free numbers, etc. White lists, black lists, free numbers, etc. Security measures Security measures Passcode, # of calls, max. length of calls, etc. Passcode, # of calls, max. length of calls, etc. Real-time credit control Real-time credit control Credit ceiling Multiple language announcements National & International calling Operator fallback Single or multiple users per account Services can be enhanced with: Voice dialing Voice mail services Abbreviated dialing

10 WIRELESS SOLUTIONS INTERNATIONAL INC. Calling Card Procedure In general terms, to access a Calling Account Service, a caller does the following: Dials the Prepaid Calling Services access code (e.g. a 0800 number) Dials the Prepaid Calling Services access code (e.g. a 0800 number) The caller then hears the agencys branded greeting such as; Welcome to Genesis Long Distance Calling Card Service or "Welcome to Renato Morgados Prepaid Card Service" The caller then hears the agencys branded greeting such as; Welcome to Genesis Long Distance Calling Card Service or "Welcome to Renato Morgados Prepaid Card Service" The caller listens to a short main menu, designed to either accept an account number or access more options. This allows frequent users to quickly complete their tasks. The caller listens to a short main menu, designed to either accept an account number or access more options. This allows frequent users to quickly complete their tasks. The caller then enters the account PIN. The caller then enters the account PIN. The caller then enters the desired destination number. The caller then enters the desired destination number. If the PIN is associated with a Prepaid card, the subscriber is then played an announcement informing them of the balance they have remaining on the account and the call is completed. If the PIN is associated with a Prepaid card, the subscriber is then played an announcement informing them of the balance they have remaining on the account and the call is completed.

11 WIRELESS SOLUTIONS INTERNATIONAL INC. Calling Card Procedure (1) Dial Access Number (2) All Inbound Calls Forward to Service Node to Verify PIN and Balance (3) Hairpin call back to switch (Service Node rates calls in real-time) (4) Outbound Call Placed Network Switch

12 WIRELESS SOLUTIONS INTERNATIONAL INC. Prepaid Benefits – End User

13 WIRELESS SOLUTIONS INTERNATIONAL INC. Prepaid Benefits Prepayment Prepayment Reduction in back office functions (bad debt/collections) Reduction in back office functions (bad debt/collections) Retention tool Retention tool Low cost of acquisition Low cost of acquisition Single platform; multiple markets Single platform; multiple markets Opens new distribution channels Opens new distribution channels Account history available in real time Account history available in real time Competitive offering Competitive offering Location independence Location independence Cost Control Cost Control Simple, faster purchasing process Simple, faster purchasing process International Calling Capabilities International Calling Capabilities Anonymity Anonymity No contract; no monthly bill; no deposit No contract; no monthly bill; no deposit Low barrier to entry Low barrier to entry END USER OPERATOR

14 WIRELESS SOLUTIONS INTERNATIONAL INC. Project Management - Now the Fun Begins... l WSI – on-site team of cross-functional telecom specialists l Total turnkey implementation 4 Pre-sale system acquisition – supplier evaluation, selection & contract negotiation 4 Commercial implementation – Marketing, Finance, Customer Service, Distribution 4 System integration – Billing systems, financial/accounting, banking networks 4 Post-implementation support and system maintenance Typical Prepaid implementation:Typical Prepaid implementation: 4 150 days to launch; (180 days inclusive of RFP, vendor evaluations and selection process) 4 Approximately 2400 + man-days to implement Project tasks: 150+ Engineering & IT tasks 125+ Marketing & sales tasks 30+ Distribution tasks Project tasks: 150+ Engineering & IT tasks 125+ Marketing & sales tasks 30+ Distribution tasks

15 WIRELESS SOLUTIONS INTERNATIONAL INC. Commercial Activities Business case development Business case development Financial Modeling Financial Modeling Market research Market research Product Specification Product Specification Pricing Strategy (airtime, validity periods, denominations: units vs. minutes vs. currency) Pricing Strategy (airtime, validity periods, denominations: units vs. minutes vs. currency) IVR & Voice Mail service logic/call-flow definition IVR & Voice Mail service logic/call-flow definition IVR & Voice Mail scripting/recording IVR & Voice Mail scripting/recording Card design Card design Telephone set testing & selection Telephone set testing & selection Marketing Communications Marketing Communications Branding Strategy Branding Strategy User manuals (content, design) Packaging concept Advertising briefs Mediaplan - TV, Radio, Press & Billboards POS & brochure development Distribution Strategy Packaging Strategy Dealer Compensation Strategies Development of promotional & training materials (Customer Service, Indirect & Direct Sales) Business Process design Regulatory – service filings Etc...

16 WIRELESS SOLUTIONS INTERNATIONAL INC. Technical Activities Request for Proposal Development Request for Proposal Development Vendor evaluations & negotiations Vendor evaluations & negotiations Implementation planning Implementation planning Delivery Schedules Delivery Schedules System Importation & Custom Clearance System Importation & Custom Clearance Subscriber migration processes (pre-to-postpay & vice-versa) Subscriber migration processes (pre-to-postpay & vice-versa) Service provisioning (activations, deactivations, restore, suspensions, etc.) Service provisioning (activations, deactivations, restore, suspensions, etc.) Switch meditation Switch meditation Development, installation of, and training on, internal management reports Development, installation of, and training on, internal management reports Tariff Table Updates (Promotions, LD/International Tariffs, New Rate Plans) Tariff Table Updates (Promotions, LD/International Tariffs, New Rate Plans) Customer Profile Data Entry Customer Profile Data Entry IT Operations Training IT Operations Training Interface Development & Support – Network Switches, Billing System, Banking Networks, Internet, IVRs, Voice Mail Customer Service Training and Desktop Requirements Value Card Provisioning & Test plans Telephone set Provisioning & Test plans Testing Production Platform Acceptance testing Unix administration & shell programming Database design, implementation & administration (Oracle, Sybase, SQL Server) Frontend design & development on Windows MS product family Internet/intranet design & implementation Etc…..

17 WIRELESS SOLUTIONS INTERNATIONAL INC. WSIs CRM software allows end users (Customer Care, Network Operations Centers, Corporate stores, Dealers, Customers) secured access to account detail (via intra/internet) from any workstation. Add/delete user accounts Add/delete user accounts Migrate service class Migrate service class Change account balance Change account balance Reset passwords Reset passwords Modify account expiration dates Modify account expiration dates View account history View account history View provisioning log View provisioning log View usage & recharge reports on-line View usage & recharge reports on-line

18 WIRELESS SOLUTIONS INTERNATIONAL INC. Account Information

19 WIRELESS SOLUTIONS INTERNATIONAL INC. Reports

20 WSIs Integra Customer Relationship Management All my bills are shown on-line! Internet dial-up at home location or roaming location

21 WIRELESS SOLUTIONS INTERNATIONAL INC. System Integration – Distribution Unibanco Bradesco Caixa Economica Federal Visa Net Rede Card Itau AmEx 14,000 POS Soft PINs Low cost channel Immediate Negotiated contracts with national financial institutions Developed interfaces to banking networks and Enhanced Services platform

22 WIRELESS SOLUTIONS INTERNATIONAL INC. System Implementation & Administration Alternatives Service Development & Implementation Service Development & Implementation 4 Operator purchases, WSI implements, Operator supports Facilities Management Facilities Management 4 Operator purchases, WSI implements and supports Turnkey Outsourcing Turnkey Outsourcing 4 WSI purchases, implements and supports Wholesale (Resale) Wholesale (Resale) 4 WSI purchases & resells wholesale minutes The primary difference between these 4 approaches is the time-to-market and capital expenditure required to implement the platform.

23 WIRELESS SOLUTIONS INTERNATIONAL INC. GRACIAS MUCHAS Caracas, Dec. 2000


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