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William & Mary Small Purchase Charge Card Program

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Presentation on theme: "William & Mary Small Purchase Charge Card Program"— Presentation transcript:

1 William & Mary Small Purchase Charge Card Program
Office of Procurement

2 SPCC Program Administrators
Dave Zoll, VCA, APM Procurement Processes Spec. – Primary Marra Austin, VCO Associate Director - Secondary Nina Earl Business Manager/Receptionist - Backup Office of Procurement Website The following individuals are the Program Administrators responsible for oversight of the SPCC program. Please contact David Zoll, Marra Austin, or Nina Earl with requests or program questions. Additional program information may also be found on the Office of Procurement website located at

3 Acronyms Acronym: Stands for: SPCC Small Purchase Charge Card PA
Program Administrator STL Single Transaction Limit CL Cycle (Monthly) Limit BOA Bank of America eVA Electronic Virginia (statewide online based purchasing system) – Mandatory use SWaM Small, Women- and Minority-Owned businesses VASCUPP Virginia Association of State College and University Purchasing Professionals Throughout this training we may refer to the following acronyms. SPCC or P-Card may be used to reference the small purchase charge card. The term PA will be used often to refer to the SPCC Program Administrators. Card limits may be referred to as STL for single transaction limit or CL for credit limit. Bank of America, or BOA, is the issuing bank for the College's SPCC program. eVA is the Commonwealth's mandatory online procurement system. SWaM is the term used when referring to registered small, woman- and minority-owned businesses. And finally, the term VASCUPP refers to the Virginia Association of State College and University Purchasing Professionals.

4 Introduction to the SPCC Program
The SPCC Program offers the College an opportunity to streamline procedures for obtaining and paying for goods and services. Program Benefits include: Allows cardholders to quickly obtain needed goods and services. Reduces operating expenses associated with invoices and check processing. 2,000 transactions per month are processed through the SPCC program. One payment is made to BOA Visa. Preserves vendor relationships by providing payment in as little as 3 days. Supports compliance with the Virginia Prompt Pay Act. By adopting the Small Purchase Charge Card program, the College has been able to streamline procurement and payment processes. Additional program benefits include: -Allowing cardholders to quickly obtain needed goods and services. -Reducing operating expenses associated with invoices and check processing, and -Preserving vendor relationships and supporting compliance with the Virginia Prompt Pay Act by providing vendors their payment in as little as 3 days.

5 Introduction to the SPCC Program
The College of William & Mary is a Tier 3 institution. Allows the College more autonomy to meet the needs of the institution. The SPCC program is administered in accordance with the College’s Small Purchase Charge Card Procedures found on Procurement web page. The SPCC should be used for all official business purchases under $5,000 where a credit card is accepted. SPCC cycle dates run from, roughly the 16th of the month to the 15th of the following month. As a tier 3 institution the College has the autonomy to develop procedures that are more flexible than many traditional state agencies. Our program is administered in accordance with the College's Small Purchase Charge Card Procedures. These procedures may be found on the Office of Procurement website at the link shown on this slide. The SPCC should be used for all official business purchases under $5,000 where a credit card is accepted. SPCC cycle dates run from, roughly the 16th of the month to the 15th of the following month.

6 Card Security Your card must be kept in a secure but accessible location. Do not share your card. The card may only be used by the person whose name is embossed on the card. NEVER make a photocopy of your card or fax or your full card number. Cardholders may fax ordering information to a vendor and call a vendor to provide the card number live, but do not fax or the full card number to vendors. Internet purchases are permissible only on secure sites – look for a padlock icon and the https:// designation in your browser’s address bar. Report lost or stolen cards immediately to BOA and the Program Administrator. View your transactions through BOA Works to look for fraudulent charges: The Works application is located at: https://payment2.works.com/works/ Remember that all cardholders should keep their card in a secure, but accessible location. If you keep the card in your wallet, make sure that it is in a location that is separate from where your keep your personal debit or credit cards in an effort to avoid the potential for using the card in error. The SPCC should only be used by the individual whose name is embossed on the front of card. Cardholders should never share their card with another employee. To help ensure that SPCC card numbers are secure, Cardholders may not make a photocopy of the card or send their full account number by fax or even as an attachment. If you receive an invoice requesting this information, please write in "please call for full account number" or "on file" and call the vendor to provide your card information.  Internet purchases are permissible on secure sites. Secure sites always have web addresses beginning with HTTPS and often show a padlock icon in the address bar. Lost or stolen cards must be reported to the Bank and the Program Administrator immediately. If you feel that you might have misplaced your card, please contact the Program Administrator. The PA can suspend the card to allow you additional time to look through your belongings before closing the account.    Cardholders can also view their transactions through the Bank of America Works system to check for fraudulent charges.

7 Spending Limits Each card has a transaction limit and cycle (or monthly) limit. Single transaction limits may be set to a maximum of $5,000 (departments’ delegated authority). Cycle limits are set based on cardholder spending requirements up to a maximum of $100,000. Limits may be increased by the Program Administrator with a business justification and supervisor approval via . Limit changes may be processed on a temporary or permanent basis. If temporary, include the date your account should be returned to its original settings in the request. An SPCC has two separate limits. Your single transaction limit is the amount of money you can spend on each transaction. STLs may be set to the maximum department delegated authority limit of $5,000. The Cycle limit is the amount of money available to spend during each billing cycle. Cycle limits are established based on cardholder spending and may be increased to a maximum of $100,000 per cycle. Limits may be increased by the PA on a temporary or permanent basis and requested may be submitted by or memorandum. To process an increase, the Program Administrator must receive approval from the cardholder's supervisor, a business justification for the increase and the date to restore the original limits on the card if the increase is temporary.

8 Spending Limits KNOW YOUR LIMITS
DO NOT authorize charges in excess of your SPCC single transaction or monthly limits for ANY reason. If a limit increase is needed, the Program Administrator with a justification and supervisor approval. If a transaction is processed by a vendor without your consent, talk with the vendor directly, document your conversation and advise the Program Administrator to dispute the charge. Splitting orders to circumvent limits is STRICTLY PROHIBITED and may be cause for card revocation. Cardholders are strongly encouraged to KNOW YOUR LIMITS Card declines and compliance issues can be avoided by knowing the card limits. Never authorize charges in excess of established cycle or transaction limits for any reason. Changes to the card limits can be made quickly once the approved for the change is received by the PA. Splitting an order into multiple transactions to circumvent existing card limits is strictly prohibited. If a transaction is processed by a vendor without your consent, the charge or charges must be credited or disputed. Contact the vendor directly to resolve the issue and seek assistance from the PA if you are unable to resolve the issue with the vendor. 

9 Industry Restrictions
All cards are issued with standard restrictions against: Fraud (may never be removed from a card account) Gas Restaurants Lodging Any charge attempted in the above categories will decline unless an exception is requested and the restriction is removed by the Program Administrator. As with limit changes, an to the Program Administrator from the cardholder containing a business justification and supervisor approval is needed to process an exception. Exceptions are also available on a temporary or permanent basis. If temporary, include the date your account should be returned to its original settings in the request. All cards issued by the College contain standard restrictions against the purchase of Gas, Restaurants, and Lodging. Any transaction attempted in these categories will decline unless the Program Administrator removes the restriction from the card account. As with limit changes, the PA can process temporary or permanent exceptions to these restrictions with supervisor approval and a business justification.

10 Tax Exempt Status As an agency of the Commonwealth of Virginia, we are tax exempt from almost all in-state purchases, exceptions are: Prepared Foods Air and Rail Tickets Lodging Some out of state purchases are not applicable to the exemption policy: Advise vendors of tax exempt status BEFORE providing your card for payment. The cardholder is responsible for obtaining a refund from the vendor if VA Sales tax is charged. The College State Sales and Use Tax Exempt # VA Certification form available from Procurement Office. All other states, contact Cindi Fellows in Tax Account office ph: As an institution of the Commonwealth of Virginia, the College is exempt from most taxes applied to in-state purchases. Some exceptions are taxes for prepared foods, air and rail tickets and lodging. The College is not exempt from many taxes applied to out of state purchases. Cardholders should review information from the Financial Operations website if they have a concern about tax being charged on an out of state purchase. Cardholders should advise vendors of tax exempt status before providing their card information for payment. Cardholders may request a certificate of tax exemption from the Office of Procurement. If tax is incorrectly charged, it is the cardholders' responsibility to contact the vendor to recover a credit for the taxed amount.

11 SWaM Vendors The College is committed to increasing expenditures with Small, Women-Owned and Minority-Owned businesses. To be recognized as a SWaM, businesses must be certified with Department of Minority Business Enterprises (DMBE) The College and State have a 40% expenditures goal for utilization of SWaM businesses. Cardholders should consider ordering from a DMBE certified SWaM for their purchasing needs. Search DMBE certified SWaM businesses: In an effort to promote Virginia's economy and provide an accurate supplier participation reflective of the diverse business community, The College is committed to increasing expenditures with Small, Woman-owned and Minority-owned business. As part of our Annual SWaM plan, the College has committed to a 40% expenditure goal for utilization of SWaM businesses registered with the Virginia Department of Minority Business Enterprise or DMBE. Cardholders should strongly consider ordering from a registered SWaM business. These businesses can be found on the DMBE website at the link provided. A vendor's SWaM status can also be found on their eVA profile. 

12 eVA Requirements Transactions other than Point of Sale (Over the Counter) and eVA exempt purchases must be processed through eVA. eVA – Statewide Electronic Procurement System Point of Sale: When a card is presented to the vendor and physically swiped at the vendor’s place of business. eVA Exempt List To the extent possible, cardholders should place SPCC orders through eVA. Check the “P-Card” box in eVA to select the SPCC as your payment method. Confirming eVA orders must be created for non-exempt SPCC orders that are not originally placed in eVA. eVA is the statewide electronic procurement system for the Commonwealth of Virginia. The use of eVA is mandatory for all state agencies. To the extent possible, cardholders should place all SPCC orders through eVA by checking the P-Card button on their requisition. Ordering through eVA will help you avoid duplication of efforts since confirming orders must be created for all non-exempt orders that are placed outside of eVA. A list of exempt orders may be found on the Office of Procurement website. This list includes Point of Sale or Over the Counter transactions, which occur when the cardholder physically swipes the card at the vendor's place of business.

13 Allowable Purchases Examples of allowable purchases include:
Advertisements in newspapers Air/rail tickets Books (do not enter SPCC information into personal online retailer accounts. ) Office supplies (furniture is not included) Vehicle rental (must decline insurance offered) Magazine & journal subscriptions Conference registration Lab supplies Professional organization dues, fees & licenses Technology – computers, servers, software, consulting (IT must approve all purchases prior to the transaction) Additional “Allowable and Non-Allowable Expense's” can be found in the College’s Small Purchase Charge Card Procedures. The SPCC is the preferred method of payment for allowable, small dollar business purchases for goods and services If the transaction is below $5,000 and the vendor accepts credit cards as a method of payment, the transaction should be processed on the SPCC. This slide covers some of the more common examples of allowable SPCC purchases. Many of the commodities on this list are also included on the eVA exemption list. Information showing in parenthesis has been included to clarify policy guidelines related to the commodity. For example, Books are an allowable commodity, however cardholders should not enter their SPCC account information into personal online retailer accounts, such as Amazon.com. Having this information in your personal account makes it very easy to select the wrong card at checkout. Cardholders should also be aware that technology purchases must be reviewed by IT prior to the transaction taking place. The College has a variety resources and systems currently in place and it is possible that expenses can be avoided by utilizing existing technology. Additional information on allowable and non-allowable transactions may be found in the College's Small Purchase Charge Card Procedures.

14 Business Meals All standard meal reimbursement guidelines apply
Documentation for Restaurant Purchases / Supermarket Purchases Include itemized receipt Number of people attending the meeting Meal Type: Breakfast, Lunch or Dinner Description of meeting / justification for meals Over per diem rate justification – up to 50% Business meals above 150% of per diem are NOT permitted. Business meals paid for with the SPCC must adhere to the College's Travel Regulations, to include allowable commodities and per diem limits. Cardholders must retain additional documentation for food purchases consisting of: -Itemized receipts, -The meal type -A business justification for the meal, -A justification if per diem is exceeded, and -The names of attendees if less than 10 or the number of attendees if more than 10. Please note that expenses for business meals may not exceed 150% of the per diem rate.

15 Air and Train Travel Airline and train travel cannot exceed the rates charged for a coach fare. Documents that validate the passenger name and class of service are required for all air and rail purchases. The confirmation is NOT sufficient, documentation must include a copy of the ticket or boarding pass to validate class and traveler. Travel Authorization form must also be included. Appropriate business justification must be included for additional airline fees and receipts. Air and Rail tickets are an allowable purchase on the SPCC, but these transactions must also follow the College's Travel Regulations. The purchase of tickets are restricted to coach class only. Cardholders must retain additional documentation for air or rail ticket purchases consisting of: -Itemized receipts, -A copy of the ticket or boarding pass that clearly indicates the traveler's name and class of service, -A copy of the travel authorization, and -A business justification if additional fees, such as baggage, are charged. 

16 Vehicle Rentals Vehicles rented using the State SPCC may ONLY be rented through Enterprise Rent-A-Car or National. When reserving a vehicle, Cardholders must reference the VASCUPP contract to obtain contracted pricing. (Contract#: XZ21032; PIN: WIL) The contract includes a Damage and Waiver (D&W) fee – relieves renter of liability of damages that may occur during rental Cardholders must decline rental insurance – Employees and students are covered under College’s insurance policy. Cardholders are prohibited to enter into “Fuel Agreements”. Employee must ensure rental is refueled before returning vehicle. Business reason in lieu of Travel Authorization must be stated in documentation. The rental car receipt must be submitted to A/P with the Cardholder’s reconciliation statement. Vehicles rented using the SPCC should only be obtained through Enterprise Rent-A-Car and National Car Rental. Contract pricing has been established with these vendors to include a damage waiver, which relieves the renter of liability and damages that may occur during rental. When reserving a vehicle, Cardholders must reference the VASCUPP contract to receive contract pricing. The contract number and PIN for use with the vendors' websites are shown here as well as on the contact sheet located on the last slide of this presentation. At the time of reservation, cardholders must also decline rental insurance and fuel agreement options. Employees and students are covered under the College's insurance policy, so additional rental insurance is not needed. Fuel agreements are in place to increase revenue for the vendor and are not allowable under the College's travel guidelines. It is the traveler's responsibility to refuel the vehicle before returning the rental. If a travel authorization is not required due to the total amount of travel expenses, a business justification should be provided as documentation in lieu of the travel authorization form. This justification and the rental card receipt must be submitted to Accounts Payable along with cardholder's reconciliation.

17 Restricted Purchases The following purchases may be made ONLY with prior written justification and PA approval. Type of Purchase Contingency Gasoline Only for Enterprise rental & state owned vehicles - for instances when Voyager Card would not work. Furniture Will need a release from Virginia Correctional Enterprises (VCE) first Lodging/ Accommodations One (1) night deposit only to reserve a room – cannot use SPCC to pay for total stay Conference Bundling If conference fees are only available as a package – fees, travel, lodging, meals, etc. Restaurant Meals Business related meals The following types of purchases may be made only with prior justification and written approval. Purchases of gas, lodging and meals correspond with standard card restrictions. The contingency column outlines when it is allowable to use the SPCC for the restricted commodity.

18 Prohibited Purchases Examples of prohibited (non allowable) purchases include: Alcoholic Beverages (alcoholic beverages cannot be purchased with SPCC under any circumstances) Ammunition Automobiles Boats Firearms Gift cards Purchases from State employees Purchases of goods and services for personal use Radioactive materials Renovation/Construction (including carpeting) – must go through FPDC Additional “Allowable and Non-Allowable Expense's” can be found in the College’s Small Purchase Charge Card Procedures. This slide covers purchases that are not allowable on the SPCC. Please Note: This list is not intended to be inclusive of all non-allowable items. In this training, we will touch on a few commodities that have yielded questions in the past. Although alcohol may be served at some College functions, the SPCC may never be used to purchase Alcoholic beverages. Since the College participates in the Commonwealth's SPCC program, all transactions must follow State procurement guidelines. Gift cards and other cash equivalents are considered taxable income by the IRS. Due to reporting requirements for gift cards they may not be purchased using the SPCC. All cardholders should understand that the SPCC may only be used for valid business purchases in support of the College and VIMS. The SPCC my never be used to purchase goods or services for personal use regardless of the cardholders intent to reimburse the College. Additional information on allowable and non-allowable transactions may be found in the College's Small Purchase Charge Card Procedures.

19 Contracts and Agreements
Cardholders asked to approve vendor/contractor forms must contact the Office of Procurement for assistance. Only employees who have received written delegation of signature authority may sign contracts or other agreements entering the College or VIMS into a legal, binding agreement. Unauthorized individuals who sign contractual agreements on behalf of the College may be held personally liable for those contracts and may be subject to additional disciplinary action, up to and including termination of employment. It is not uncommon for vendors to include a contract or agreement with their invoice for goods or services. All cardholders must contact the Office of Procurement for assistance with contracts and agreements. Only employees who have received written delegation of signature authority may sign contracts entering the College or VIMS into a legal, binding agreement. Unauthorized individuals who sign contractual agreements on behalf of the College may be held personally liable for those contracts and may be subject to disciplinary action, up to and including termination of employment.

20 Returns and Disputes Contact the vendor immediately.
Start documenting from the beginning. Date and time of communication. Person you spoke with and what he/she advised you to do. Item(s) in dispute and resolution. If you need to return the goods, verify the proper way to return the items with the vendor. A credit on the SPCC must be obtained. Store Credit is not acceptable. If you and the vendor are unable to resolve an issue regarding a credit or a return, contact the Program Administrator for guidance. If you need to return an item or find that you have been charged in error you should contact the vendor immediately and document the conversation. Documentation should include a minimum of: -The date and time of communication -The name of the person you spoke with and what he or she advised you to do, and -The items in dispute and resolution. If you need to return goods, verify the proper way to return the items with the vendor. Cardholders must request a credit to the SPCC when items are returned. Store credit is not acceptable. Contact the Program Administrator for assistance if you are unable to resolve the issue with the vendor.

21 Tracking Your Purchases
Best Practice: Reconcile your transactions as you go on a Purchase Card Log. If you are not routinely at a computer, set time aside weekly to enter the transactions onto the spreadsheet – this will help keep track of all orders, not just completed and posted transactions. It is a best practice to record your transactions as you go through the billing cycle on a purchasing card log. Cardholders should think of the log as they would a checkbook register. If you are not routinely at a computer, set aside time weekly to enter transactions into the spreadsheet. This will help keep track of all orders not just completed and posted transactions. Having this information on hand will also help you quickly determine the available balance on your card. A sample log sheet can be found on the Office of Procurement website. 

22 Reconciliation & Documentation
If an item appears on your log but not on your SPCC statement, highlight item and carry forward to next month’s log. Item on statement but not on log? Determine if you were billed in error and contact supplier to resolve. If an item on statement appears to be fraudulent, contact BOA Visa and the Program Administrator immediately. Cardholders are responsible for keeping track of and documenting any outstanding items awaiting resolution (credits, etc.) until completely resolved. Receipt of your monthly SPCC statement is your cue to begin your reconciliation. The first step of your reconciliation is to scan your purchasing log and statement to ensure that all transactions listed on your log appear on your statement. If an item appears on your log, but not on your statement, highlight that item and carry it forward to the next month's log. If an item appears on your statement, but not your log, determine if you were billed in error and contact the supplier to resolve the discrepancy. In an item on your statement appears to be fraudulent, contact the Bank of America and the PA immediately. Cardholders are responsible for keeping track of and documenting any outstanding items awaiting resolution until completely resolved. 

23 Reconciliation Steps After receiving your bank statement (either hardcopy or electronic) Complete BOA Visa Payment Form Give a detailed description of the item purchased (Don’t just say amazon.com purchase – give a description of the items) Submit the reconciliation packet to your Reviewer for signature. Make a copy of (or scan) the signed forms and documentation. A/P Needs: Signed BOA Visa Payment Form Documentation for: Meals Lodging Travel Rental Cars NOTE: all other receipts stay at cardholder level Send to A/P by the third of the month. If there is no activity for the cycle, nothing is required to be sent to A/P for the cycle. Best Practice: Send an to your supervisor advising that there were no charges and save the to a shared drive. After comparing your log to the SPCC statement, you are ready to begin preparing your reconciliation to submit to your SPCC Reviewer, and ultimately to Accounts Payable. Begin by completing the BOA Visa Payment Form, which is available on the Office of Procurement and Accounts Payable websites. While completing this form, please be sure to provide a detailed description for each item purchased. Please do not just list the name of the vendor. Once you have completed the BOA Visa Payment Form, submit the form along with receipts and supporting documentation to your Reviewer for signature. After your Reviewer has signed off on the reconciliation, make a copy of (or scan) the full reconciliation packet. The final step of the reconciliation process is to send the BOA Visa Payment form and documentation for travel and food related purchases to Accounts Payable by the 3rd of the month following the cycle close. When submitting your documentation please be sure to only send receipts for meals, lodging, travel, and rental cars. All other receipts should be retained by the cardholder. If there is no activity on your SPCC for the cycle, no documentation should be sent to Accounts Payable. It is a best practice to your supervisor advising them that there were no charges made during the cycle and save the to a shared drive. 

24 Submitting Your Reconciliation to A/P
The BOA Visa Payment Form is the cover form for the monthly SPCC reconciliation form submitted to A/P. It MUST be signed and dated by the cardholder and supervisor Supervisor’s typed name must also be included on sheet. Remember to keep a signed copy for your records The BOA Visa Payment Form is the coversheet for your monthly SPCC reconciliation that is submitted to Accounts Payable. It must be signed and dated by the cardholder and supervisor. The supervisor's typed name must also be included on the form.

25 Sample BOA Visa Payment Form
The following slide shows a sample BOA Visa Payment Form.

26 Specific Documentation Requirements for SPCC Reconciliations to A/P
Submittal of the following documentation to A/P with reconciliation statement is mandatory. Air/Train Ticket Attach a copy of ticket purchased or boarding pass to show passenger name and class of service. Documentation to confirm rates charged were coach fare Any additional baggage receipts Travel Authorization Appropriate explanation for any additional airline fees with receipts Business Related Food Purchases Document purpose of function and justification for meals Number of people attending and list of attendees (if less than 10 attendees) Type of meal (breakfast, lunch or dinner) Itemize the average cost per person Include itemized receipt Over Per-Diem Rate: Justification is required for meals up to 150% state limits Business meal reimbursements above 150% are not permitted Standard meal reimbursement guidelines apply to both restaurant and supermarket purchases Enterprise Vehicle Rentals Copy of the rental receipt Copy of any gas receipts (if applicable) Business reason included in documentation As mentioned in previous slides, cardholders must submit supporting documentation for travel or food related transactions to Accounts Payable with their monthly reconciliation. Please use this slide as a reference for the proper documentation to submit with your reconciliation.

27 Record Retention All SPCC documentation must be retained for 5 years for auditing purposes. Best Practice: scan all signed documentation and save on the department’s shared drive. Cardholder must retain: A copy of the full reconciliation packet to include: All receipts Packing Slips Invoices Order confirmations to document online purchases All SPCC documentation must be retained for a minimum of 5 years for auditing purposes. It is a best practice to scan all signed documentation and save it to a departmental shared drive. Cardholders must retain a copy of the full reconciliation packet.

28 Review of Cardholder & Supervisor Responsibilities
Cardholder Responsibilities Take the mandatory training as advised by the Program Administrator. Keep your card secure. Reconcile SPCC account on a monthly basis. Certify that all transactions are valid business purchases. Report non-compliance to the Program Administrator. Notify the PA immediately of any potential fraud. Send to the PA with justification and supervisor approval for any account changes. If supervisor information changes, a “Supervisor Change Form” must be submitted to the PA immediately Supervisor Responsibilities Monitor transaction/monthly limits for appropriateness. Sign and date the cardholder’s reconciliation on a monthly basis. Report non-compliance to the Program Administrator The following slide provides a summary of cardholder and supervisor responsibilities that have been covered in previous slides. These responsibilities are also included on the SPCC application form, which must be signed by all cardholders and reviewers.

29 Violations / Disciplinary Process
Cardholders and Supervisors will be held accountable for any misuse of the card. Cardholders and Supervisors are responsible for reading the College’s entire SPCC Procedures Manual for complete details. Reference the College’s SPCC Procedures Manual regarding Violations. Disciplinary action for violations of the SPCC policies and procedures range from a courtesy notification for a 1st offense, card suspension from 6 months to permanent revocation of the card, or possibly termination of employment. Cardholders and supervisors are responsible for reading and complying with the College's SPCC Policies and Procedures. Cardholders and supervisors will be held accountable for card misuse. Disciplinary action for violations of these procedures may range from: -A courtesy notification for a 1st-time, minor offense, -Card suspension from 6 months to permanent card revocation, - Or possibly termination of employment in instances of gross card misuse.

30 Contact Sheet Contact Email Phone # 866-712-1313 x. 2017
SPCC Program Administrator Dave Zoll BOA Cardholder Customer Service BOA Fraud – available 24/7 SWAM Contact (Secondary PA) Marra Austin eVA User Setup & Training Lynnette Jenkins Enterprise Rent-A-Car Business Rental ID: XZ21032; PIN: WIL VA Tax Exempt Certificates (Backup PA) Nina Earl Out of State Certificates Cindi Fellows Supply Room (Office Supplies) CWM: Kathy Mabe SR: Regina Shackelford x. 2017 Voyager Gas Card Auxiliary Services – Diana Tennis This slide contains useful contact information for the College, Bank of America, and preferred contract vendors. Cardholders and supervisors may use this information as a quick reference guide for the SPCC program.


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