We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byMarcelo Bucknell
Modified over 2 years ago
Install Training, TALC Installation, Configuration, Administration, Operation CallParrot Business Call Recording (BCR) 6.0
TelStrat Proprietary. Copyright © TelStrat Presentation Assumptions This presentation assumes you have your PBX / key system commissioned and operational (e.g. phones have dial tone, etc.). This presentation focuses on CallParrot BCR 6.0 new feature installation, configuration, administration and operation.
TelStrat Proprietary. Copyright © TelStrat Business Call Recording Agenda Installing –TALC Configuration Manager –TALC Cards and Cables Configuration Administration Feature Operation Highlights
TelStrat Proprietary. Copyright © TelStrat Installing TALC Configuration Manager (Nortel Meridian 1 PBX and CS 1000 Digital Systems only)
TelStrat Proprietary. Copyright © TelStrat TALC Configuration Manager - Requirements Windows based application –Ethernet (10/100BaseT) –RS-232 Serial Admin PC Requirements –Microsoft Windows 2000 Professional or Windows XP (including Service Packs) –CD ROM Drive –10BaseT, Half Duplex Ethernet card (NIC) –Serial COM port –32mb memory –48mb storage –TFTP Server - PumpKin
TelStrat Proprietary. Copyright © TelStrat Installing TALC Configuration Manager The TALC Configuration Manager should be loaded onto the CallParrot Server Machine as well as a Portable Computer –The Portable computer is used for initial configuration of the TALC cards –It is loaded on the CallParrot Server for future maintenance and configuration changes
TelStrat Proprietary. Copyright © TelStrat Installing TALC Configuration Manager 2 Insert the CD on the Portable Computer –Click Next Accept the EULA –click Next
TelStrat Proprietary. Copyright © TelStrat Installing TALC Configuration Manager 3 Perform a complete installation. –Click Next Click Install
TelStrat Proprietary. Copyright © TelStrat Installing TALC Configuration Manager 4 The installation will proceed to completion. Click Finish.
TelStrat Proprietary. Copyright © TelStrat Installing & Configuring TALC (Nortel Meridian 1 PBX and CS 1000 Digital Systems only)
TelStrat Proprietary. Copyright © TelStrat TALC Cards 16 or 32 port cards –IPE / Option 11C and mini Emulates standard digital line card –Meridian 1 configured as xDLC Integrated 10BaseT, Half-Duplex Ethernet interface –Voice and signaling to CallParrot server DSP 8 Modules –Recording Channels
TelStrat Proprietary. Copyright © TelStrat PBX Requirements Hardware compatibility –Option 11C, E, and mini –Option 21E, 51C, 61C, 71C, & 81C Software compatibility –X11 Release 15 or above –CLS = CNDA, DNDA, TDD
TelStrat Proprietary. Copyright © TelStrat TelStrats TALC 16 ports Single Slot 32 ports Dual Slot For 16 Port TALC, Install DSP Here
TelStrat Proprietary. Copyright © TelStrat TALC – DSP 8 Modules 8 recording channels built in 8 recording channels per module 32 DSP channels per TALC NO CONFIGURATION REQUIRED FOR TALC DSPs!!! Keyed for easy install
TelStrat Proprietary. Copyright © TelStrat TALC – Multi-I/O Cable 10BaseT, Half Duplex Ethernet connection –External (CLAN) VoIP access –Internal (ELAN) PBX access RS-232 Serial Interface –Initial installation –On site maintenance Straight through cable TCM –MDF connectivity
TelStrat Proprietary. Copyright © TelStrat TALC – Multi I/O Cable Connectivity
TelStrat Proprietary. Copyright © TelStrat Starting TALC Configuration Manager Start –All Programs TALC Configuration Manager –TALC Configuration Manager
TelStrat Proprietary. Copyright © TelStrat Launch TALC Configuration Manager Enter Login Name Enter Password
TelStrat Proprietary. Copyright © TelStrat TALC - System Configuration Unit ID (1-254) Node Name CallParrot Feature Enable/Disable CallParrot Server IP Address DN Discovery Schedule
TelStrat Proprietary. Copyright © TelStrat System Configuration - Descriptions Unit ID - Enter a number from 1 through 255 that distinguishes the TALC you are configuring from all other TALCs connected to the same CallParrot server. Node Name - Enter a descriptive name for this TALC (optional). CallParrot Feature - Click on the Enable option button if you want to enable the CallParrot voice server to record telephone calls made to ports on the TALC you are configuring. CallParrot Server IP Address - Enter the IP address of the CallParrot voice s erver that records telephone calls from this TALC. Per DN Recording - Confirm that the Per DN Recording checkbox is checked if you want to record multiple DNs connected to the same TN (phone). Enable DN Discovery - DN Discovery is automatically enabled if CallParrot is enabled. Otherwise, it can be disabled. Frequency - Click on the option button that identifies how often you want the TALC to perform DN discovery Start DN Discovery - Click on the Start DN Discovery button to initiate an unscheduled DN Discovery. –Time Choose the time when you want the TALC to perform DN discovery. –Day Choose the day when you want the TALC to perform DN discovery –Date Choose the date when you want the TALC to perform DN discovery –TALC Extension to Dial A unique DN is assigned to port 16 which is used to perform the DN discovery function.
TelStrat Proprietary. Copyright © TelStrat System Configuration - Descriptions Symposium Display Format –DNIS Row - Enter the row number for displaying the DNIS on the telephone display. –DNIS Offset - Enter the offset number (number of columns counting from left to right) for displaying the DNIS on the telephone display. Valid options are 1 through 24 for the first row of the telephone display. Valid options are 1 through 18 for the second row of the telephone display. –DNIS Length - Enter the length of the DNIS to display on the telephone display. –CLID Row - Enter the row number for displaying the CLID on the telephone display. –CLID Offset - Enter the offset number (number of columns counting from left to right) for displaying the CLID on the telephone display. –CLID Length - Enter the length of the CLID to display on the telephone display.
TelStrat Proprietary. Copyright © TelStrat TALC - IP Configuration CLAN ELAN
TelStrat Proprietary. Copyright © TelStrat IP Configuration - Descriptions IP Address - Enter the IP address of the TALC. IP Network Mask - Enter the network mask of the TALC. IP Gateway - Enter the IP gateway of the TALC. Management Disable - Click in the Disable checkbox if you do not want to be able to complete the host PBX administration from the TALC. Management IP Address - Enter the management IP address of the host PBX. Management IP Mask - Enter the management IP mask of the host PBX.
TelStrat Proprietary. Copyright © TelStrat TALC – Port Configuration For each port: CallParrot Select Enable Radio button Press Configure Select OK
TelStrat Proprietary. Copyright © TelStrat TALC- Port Configuration (Key Configuration) TALC Key Configuration –Record Key Start and stop record feature –Conversation Save Key Saves entire conversation (regardless of the point in the conversation that key depression occurs) –Conversation Delete Key Turn off and on recording M1 Key Configuration –ACD Emergency Key Saves entire conversation
TelStrat Proprietary. Copyright © TelStrat TALC - Port Configurations (Key Feature & Key Number) Key Feature - Select the Key Feature that you want to assign. Valid options are Conversation Save Key, Record Key, Delete Recording Key, and Not Configured. Key Number - Select the feature key that you want to assign the Key Feature chosen in the list box to the left. The feature key must be un-configured on the host PBX. Valid options are NC (not configured) and 0 through 75, depending on the Meridian digital telephone model.
TelStrat Proprietary. Copyright © TelStrat TALC – Port Configuration (Other Selections) Compression Rate –(default is G.723.1) TAPI Support –(Softphone ACD Agent Logon/Logoffs) 2250 Support –(Attendant Consoles) Agent ID –(Assigns Agent ID) Beep Tone –(Warning tone during recording) Virtual Phone Recording
TelStrat Proprietary. Copyright © TelStrat Upgrading TALC Firmware
TelStrat Proprietary. Copyright © TelStrat TALC Firmware Upgrade –Requirements TALC Configuration Manager –Existing Version –New Version (after the upgrade) TFTP Server –Pumpkin TALC Firmware –.upg file
TelStrat Proprietary. Copyright © TelStrat TALC Firmware Upgrade 2 –Start TFTP Server Pumpkin Recommended (free, readily Available) Place the TALC Firmware on the computer desktop Start Pumpkin Use the Browse button to point to the location of the firmware Click OK Click Options Browse
TelStrat Proprietary. Copyright © TelStrat TALC Firmware Upgrade 3 From the top toolbar, select Upload/Download –Select Upload S/W A window appears Enter the IP Address of the computer being used for the upgrade The Open button is a browse button. Browse to the new firmware.upg file Click Upload
TelStrat Proprietary. Copyright © TelStrat TALC Firmware Upgrade 4 A new window will open to track the progress of the upload Once the upload is complete, the new firmware is written to Flash Memory The card must be reset before the new firmware takes effect The Configuration Manager Software must now be upgraded –Using the Add/Remove Programs, remove the TALC Configuration Manager –Using the method already described in this presentation, load the new Configuration Manager software to the Computer
Take the Quiz Turn it in Take a Break
1 Hosted Voice Product Training Business Group Administrator.
SpiderAlert Software Training June This list covers the basic steps to follow when designing a new project: Install Software Install new DLLs.
SK-NET Tutorial SK-NET is a Windows® based software program designed to monitor and control a network of up to 100 Secura Key SK-ACP 2-door control panels.
OEC/ICTAP Office of Emergency Communications / Interoperable Communications Technical Assistance Program Gateway Training Workshop Module Three Hands-on.
SK-NET™ 4.0 Tutorial SK-NET™ is a Windows® based software program designed to monitor and control a network of Secura Key SK-ACP 2-door control panels.
UCB & 3C integration Written and Presented by Andy Loffman.
1 The Setup and use of the IV-x11 Eco Series DVR.
Expand Networks Confidential and Proprietary1 April 2004 ExpandView 3.0.
1 Step-by-Step Guide to Synchronous Volume Replication (Block Based) with Active-Active iSCSI Failover supported by Open-E ® DSS V7 Software.
Running Free DSP software Code Explorer under WinXP Requirement: 1.Win98 CD (Bootable Version) 2.VMWare Workstation for Windows V6 Note: This tutorial.
Web Center Certification Rates and Data Web Center Certification Training Intuit Financial Services University.
Peer to Peer Client Server Two Types of Networks.
Copyright© 2005 Avaya Inc. All rights reserved Integrated Management Overview February, 2006.
BAI613 Packet Telephony Module 6 Enterprise IP telephony.
ORINOCO AP-2000: Configuration By Mohammad Shanehsaz June 2004 Adapted from ORINOCO AP-2000 User Manual.
© 2008 FedEx. All rights reserved. FedEx Ship Manager ® at fedex.com Shipping Administration Presentation for administrators.
XP New Perspectives on Microsoft Office Word 2003 Tutorial 9 1 Microsoft Office Word 2003 Tutorial 9 – Creating On-Screen Forms Using Advanced Table Techniques.
XP New Perspectives on Microsoft Office Word 2003 Tutorial 6 1 Microsoft Office Word 2003 Tutorial 6 – Creating Form Letters and Mailing Labels.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner.
1) Setup is loading After configuring the system for booting from a CD, the Windows Setup screen appears. At this point, Setup is loading the driver files.
PrevNext | Slide 1 Welcome to MEGS The Michigan Electronic Grants System Educational Technology Plan Submission and Review.
Copyright© 2005, Objectworld Communications Corp. All rights reserved. Page 1 Intelligent Unified Communications End User Training CAO v3.2 04/05.
© Tally Solutions Pvt. Ltd. All Rights Reserved Shoper 9 License Management December 09.
KODICOM DigiNet DigiNet Center(v4.100) User Guide.
Inventia sp. z o.o. All rights reserved Telemetry Modules Quick Start.
PrevNext | Slide 1 MACUL 2004 Conference Grand Rapids, MI March 10, 2004 The Michigan Electronic Grants System MEGS Last.
WINDOWS XP BACKNEXTEND 1-1 Microsoft®. WINDOWS XP BACKNEXTEND 1-2 Operating System Operating systems software –The operating system is a special type.
By TriVium Systems Maximizes the return on your telecom equipment investment 1.
IP Momentum Confidential Cisco IP Phone Provisioning GuideSylantro- hosted Service Release /06/05.
1 SF-3000 USER MANUAL KEICO Hightech VERSION
© 2016 SlidePlayer.com Inc. All rights reserved.