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Install Training, TALC Installation, Configuration, Administration, Operation CallParrot Business Call Recording (BCR) 6.0
TelStrat Proprietary. Copyright © TelStrat 2006. 2 Presentation Assumptions This presentation assumes you have your PBX / key system commissioned and operational (e.g. phones have dial tone, etc.). This presentation focuses on CallParrot BCR 6.0 new feature installation, configuration, administration and operation.
TelStrat Proprietary. Copyright © TelStrat 2006. 3 Business Call Recording Agenda Installing –TALC Configuration Manager –TALC Cards and Cables Configuration Administration Feature Operation Highlights
TelStrat Proprietary. Copyright © TelStrat 2006. 4 Installing TALC Configuration Manager (Nortel Meridian 1 PBX and CS 1000 Digital Systems only)
TelStrat Proprietary. Copyright © TelStrat 2006. 5 TALC Configuration Manager - Requirements Windows based application –Ethernet (10/100BaseT) –RS-232 Serial Admin PC Requirements –Microsoft Windows 2000 Professional or Windows XP (including Service Packs) –CD ROM Drive –10BaseT, Half Duplex Ethernet card (NIC) –Serial COM port –32mb memory –48mb storage –TFTP Server - PumpKin
TelStrat Proprietary. Copyright © TelStrat 2006. 6 Installing TALC Configuration Manager The TALC Configuration Manager should be loaded onto the CallParrot Server Machine as well as a Portable Computer –The Portable computer is used for initial configuration of the TALC cards –It is loaded on the CallParrot Server for future maintenance and configuration changes
TelStrat Proprietary. Copyright © TelStrat 2006. 7 Installing TALC Configuration Manager 2 Insert the CD on the Portable Computer –Click Next Accept the EULA –click Next
TelStrat Proprietary. Copyright © TelStrat 2006. 8 Installing TALC Configuration Manager 3 Perform a complete installation. –Click Next Click Install
TelStrat Proprietary. Copyright © TelStrat 2006. 9 Installing TALC Configuration Manager 4 The installation will proceed to completion. Click Finish.
TelStrat Proprietary. Copyright © TelStrat 2006. 10 Installing & Configuring TALC (Nortel Meridian 1 PBX and CS 1000 Digital Systems only)
TelStrat Proprietary. Copyright © TelStrat 2006. 11 TALC Cards 16 or 32 port cards –IPE / Option 11C and mini Emulates standard digital line card –Meridian 1 configured as xDLC Integrated 10BaseT, Half-Duplex Ethernet interface –Voice and signaling to CallParrot server DSP 8 Modules –Recording Channels
TelStrat Proprietary. Copyright © TelStrat 2006. 12 PBX Requirements Hardware compatibility –Option 11C, E, and mini –Option 21E, 51C, 61C, 71C, & 81C Software compatibility –X11 Release 15 or above –CLS = CNDA, DNDA, TDD
TelStrat Proprietary. Copyright © TelStrat 2006. 13 TelStrats TALC 16 ports Single Slot 32 ports Dual Slot For 16 Port TALC, Install DSP Here
TelStrat Proprietary. Copyright © TelStrat 2006. 14 TALC – DSP 8 Modules 8 recording channels built in 8 recording channels per module 32 DSP channels per TALC NO CONFIGURATION REQUIRED FOR TALC DSPs!!! Keyed for easy install
TelStrat Proprietary. Copyright © TelStrat 2006. 15 TALC – Multi-I/O Cable 10BaseT, Half Duplex Ethernet connection –External (CLAN) VoIP access –Internal (ELAN) PBX access RS-232 Serial Interface –Initial installation –On site maintenance Straight through cable TCM –MDF connectivity
TelStrat Proprietary. Copyright © TelStrat 2006. 16 TALC – Multi I/O Cable Connectivity
TelStrat Proprietary. Copyright © TelStrat 2006. 17 Starting TALC Configuration Manager Start –All Programs TALC Configuration Manager –TALC Configuration Manager
TelStrat Proprietary. Copyright © TelStrat 2006. 18 Launch TALC Configuration Manager Enter Login Name Enter Password
TelStrat Proprietary. Copyright © TelStrat 2006. 19 TALC - System Configuration Unit ID (1-254) Node Name CallParrot Feature Enable/Disable CallParrot Server IP Address DN Discovery Schedule
TelStrat Proprietary. Copyright © TelStrat 2006. 20 System Configuration - Descriptions Unit ID - Enter a number from 1 through 255 that distinguishes the TALC you are configuring from all other TALCs connected to the same CallParrot server. Node Name - Enter a descriptive name for this TALC (optional). CallParrot Feature - Click on the Enable option button if you want to enable the CallParrot voice server to record telephone calls made to ports on the TALC you are configuring. CallParrot Server IP Address - Enter the IP address of the CallParrot voice s erver that records telephone calls from this TALC. Per DN Recording - Confirm that the Per DN Recording checkbox is checked if you want to record multiple DNs connected to the same TN (phone). Enable DN Discovery - DN Discovery is automatically enabled if CallParrot is enabled. Otherwise, it can be disabled. Frequency - Click on the option button that identifies how often you want the TALC to perform DN discovery Start DN Discovery - Click on the Start DN Discovery button to initiate an unscheduled DN Discovery. –Time Choose the time when you want the TALC to perform DN discovery. –Day Choose the day when you want the TALC to perform DN discovery –Date Choose the date when you want the TALC to perform DN discovery –TALC Extension to Dial A unique DN is assigned to port 16 which is used to perform the DN discovery function.
TelStrat Proprietary. Copyright © TelStrat 2006. 21 System Configuration - Descriptions Symposium Display Format –DNIS Row - Enter the row number for displaying the DNIS on the telephone display. –DNIS Offset - Enter the offset number (number of columns counting from left to right) for displaying the DNIS on the telephone display. Valid options are 1 through 24 for the first row of the telephone display. Valid options are 1 through 18 for the second row of the telephone display. –DNIS Length - Enter the length of the DNIS to display on the telephone display. –CLID Row - Enter the row number for displaying the CLID on the telephone display. –CLID Offset - Enter the offset number (number of columns counting from left to right) for displaying the CLID on the telephone display. –CLID Length - Enter the length of the CLID to display on the telephone display.
TelStrat Proprietary. Copyright © TelStrat 2006. 22 TALC - IP Configuration CLAN ELAN
TelStrat Proprietary. Copyright © TelStrat 2006. 23 IP Configuration - Descriptions IP Address - Enter the IP address of the TALC. IP Network Mask - Enter the network mask of the TALC. IP Gateway - Enter the IP gateway of the TALC. Management Disable - Click in the Disable checkbox if you do not want to be able to complete the host PBX administration from the TALC. Management IP Address - Enter the management IP address of the host PBX. Management IP Mask - Enter the management IP mask of the host PBX.
TelStrat Proprietary. Copyright © TelStrat 2006. 24 TALC – Port Configuration For each port: CallParrot Select Enable Radio button Press Configure Select OK
TelStrat Proprietary. Copyright © TelStrat 2006. 25 TALC- Port Configuration (Key Configuration) TALC Key Configuration –Record Key Start and stop record feature –Conversation Save Key Saves entire conversation (regardless of the point in the conversation that key depression occurs) –Conversation Delete Key Turn off and on recording M1 Key Configuration –ACD Emergency Key Saves entire conversation
TelStrat Proprietary. Copyright © TelStrat 2006. 26 TALC - Port Configurations (Key Feature & Key Number) Key Feature - Select the Key Feature that you want to assign. Valid options are Conversation Save Key, Record Key, Delete Recording Key, and Not Configured. Key Number - Select the feature key that you want to assign the Key Feature chosen in the list box to the left. The feature key must be un-configured on the host PBX. Valid options are NC (not configured) and 0 through 75, depending on the Meridian digital telephone model.
TelStrat Proprietary. Copyright © TelStrat 2006. 27 TALC – Port Configuration (Other Selections) Compression Rate –(default is G.723.1) TAPI Support –(Softphone ACD Agent Logon/Logoffs) 2250 Support –(Attendant Consoles) Agent ID –(Assigns Agent ID) Beep Tone –(Warning tone during recording) Virtual Phone Recording
TelStrat Proprietary. Copyright © TelStrat 2006. 28 Upgrading TALC Firmware
TelStrat Proprietary. Copyright © TelStrat 2006. 29 TALC Firmware Upgrade –Requirements TALC Configuration Manager –Existing Version –New Version (after the upgrade) TFTP Server –Pumpkin TALC Firmware –.upg file
TelStrat Proprietary. Copyright © TelStrat 2006. 30 TALC Firmware Upgrade 2 –Start TFTP Server Pumpkin Recommended (free, readily Available) Place the TALC Firmware on the computer desktop Start Pumpkin Use the Browse button to point to the location of the firmware Click OK Click Options Browse
TelStrat Proprietary. Copyright © TelStrat 2006. 31 TALC Firmware Upgrade 3 From the top toolbar, select Upload/Download –Select Upload S/W A window appears Enter the IP Address of the computer being used for the upgrade The Open button is a browse button. Browse to the new firmware.upg file Click Upload
TelStrat Proprietary. Copyright © TelStrat 2006. 32 TALC Firmware Upgrade 4 A new window will open to track the progress of the upload Once the upload is complete, the new firmware is written to Flash Memory The card must be reset before the new firmware takes effect The Configuration Manager Software must now be upgraded –Using the Add/Remove Programs, remove the TALC Configuration Manager –Using the method already described in this presentation, load the new Configuration Manager software to the Computer
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