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Steve Onyett www.steveonyett.co.uk Solution focused consultancy, coaching, facilitation and research Team working in the real world Units United Conference.

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Presentation on theme: "Steve Onyett www.steveonyett.co.uk Solution focused consultancy, coaching, facilitation and research Team working in the real world Units United Conference."— Presentation transcript:

1 Steve Onyett Solution focused consultancy, coaching, facilitation and research Team working in the real world Units United Conference 29 th June 2009

2 Steve Onyett Solution focused consultancy, coaching, facilitation and research Thought for the day. Today Programme. Radio th February 2009 Here is the gift of relationship. It lies at the very core of what it is to be human. Rev David Wilkinson, principal of St Johns College, Durham

3 Steve Onyett Solution focused consultancy, coaching, facilitation and research Start with what builds relationship

4 Steve Onyett Solution focused consultancy, coaching, facilitation and research What whole system? Family, friends, neighbours The practitioner The local mental health service The team Within CAMHS Primary-specialist care Health and social care Hospital and community care Statutory and social purpose provision Health and education Moving to adult- hood Housing, employment, leisure, benefits, substance misuse, learning difficulty, sensory impairment, etc.

5 Steve Onyett Solution focused consultancy, coaching, facilitation and research New Economics Foundation. Co-Production. A manifesto for growing the core economy

6 Steve Onyett Solution focused consultancy, coaching, facilitation and research It is about deepening and broadening public service The point is not to consult more, or involve people more in decisions; it is to encourage them to use the human skills and experience they have to help deliver public or voluntary services New Economics Foundation. Co-Production. A manifesto for growing the core economy

7 Steve Onyett Solution focused consultancy, coaching, facilitation and research Co-production and working from strengths … people are defined entirely by their needs and so those needs become the only asset they have. No- one should be surprised when people then behave in ways that perpetuate such needs (11). When..assets are deliberately ignored or sidelined they atrophy. (11) Co-production demands that public service staff shift from fixers who focus on problems to enablers who focus on abilities. … This role is not recognised or rewarded within the management structures that are currently in place.(13)

8 Steve Onyett Solution focused consultancy, coaching, facilitation and research Front-line staff are essential to delivery and empowerment... Their morale is as important as client morale. Yet in practice, the participation that they are asked to extend to clients is often not extended to them. New Economics Foundation. Co-Production. A manifesto for growing the core economy

9 Steve Onyett Solution focused consultancy, coaching, facilitation and research System alignment Allow yourselves with others to be moved by stories Give wide and shared exposure to the lived experience of people who use your service Envision the future together and ambitiously Dont be coy about the love you put into your work

10 Steve Onyett Solution focused consultancy, coaching, facilitation and research Real teams have.. Clear and shared objectives Members who have to work closely together to achieve the objectives of the team This interdependency includes users and their supporters Members who have different and clearly defined roles within the team

11 Steve Onyett Solution focused consultancy, coaching, facilitation and research Human systems Moving Following OpposingBystanding Make a move Oppose a move Follow a move Observe and make comments intended to move the group forward and connect ideas

12 Steve Onyett Solution focused consultancy, coaching, facilitation and research Take them away and you get…. Mover Follower OpposerBystander No direction No correction No completion No perspective

13 Steve Onyett Solution focused consultancy, coaching, facilitation and research Stalemate MoverFollower Opposer Bystander

14 Steve Onyett Solution focused consultancy, coaching, facilitation and research Dictate MoverFollower Opposer Bystander

15 Steve Onyett Solution focused consultancy, coaching, facilitation and research Lets not MoverFollower Opposer Bystander

16 Steve Onyett Solution focused consultancy, coaching, facilitation and research Hall of mirrors Bystander

17 Steve Onyett Solution focused consultancy, coaching, facilitation and research Dream team MoverFollower Opposer Bystander

18 Steve Onyett Solution focused consultancy, coaching, facilitation and research Real teams have.. The minimum number of team members required to get the job done Opportunities to review the performance of the team and how it could be improved A team identity, in that others can recognise it as a team

19 Steve Onyett Solution focused consultancy, coaching, facilitation and research Effective teams have….. Good processes for decision making Norms for excellence Support for innovation- both rhetorical and practical, including.. Defended time out to review what it is trying to achieve, how it is going about it and what needs to change Safety in participation

20 Steve Onyett Solution focused consultancy, coaching, facilitation and research Hackmans five trip wires Describe the performing unit as a team but continuing to manage members as individuals. Fail to exercise appropriate authority over the team - leave it to clarify what it does. Neglect internal structures for operational management Fail to provide organisational supports in the form of rewards, training, information, and the material resources required to get the job done. Assume that team members already have all the competence they need to work well in teams.

21 Familiarity Reliable Information Clear Communications Integrity Shared Values Shared Vision Trusting Relationships Change/Uncertainty/Dishonesty Conflicting Needs Pressures/Stress Complex/Poor Data Unclear Communications Lack of Time / Prior Experience Distrusting Relationships Source: Richard Lauve, MD (VHA Inc.)

22 Steve Onyett Solution focused consultancy, coaching, facilitation and research Appreciative Inquiry Is about developing the competence to CHOOSE a way of thinking Appreciative Inquiry is the cooperative search for the best in people, their organizations, and the world around them. It involves systematic discovery of what gives a system 'life' when it is most effective and capable in economic, ecological and human terms. From An opportunity to learn more about Appreciative Inquiry Presentation by Anne Radford

23 Steve Onyett Solution focused consultancy, coaching, facilitation and research We manifest what we focus on and we grow toward what we persistently ask questions about or What we talk about gets bigger! Solution focus/appreciative inquiry- exploring what works so that we can do more of it

24 Steve Onyett Solution focused consultancy, coaching, facilitation and research It works to build the positive core of the organisations involved. Organisations need a lot less fixing and a lot more affirmation. Appreciation builds relationships, collective intelligence, and freedom to innovate From An opportunity to learn more about Appreciative Inquiry Presentation by Anne Radford

25 Steve Onyett Solution focused consultancy, coaching, facilitation and research The Power of Appreciation....rests with its self- reinforcing and self-generative capacity Srivastva and Cooperrider, 1999 This requires inclusion, safety in participation and good communication = Effective team working and leadership Teams are where this is modelled and enacted

26 Steve Onyett Solution focused consultancy, coaching, facilitation and research Working well with living systems means working well with complexity –See for example – Bob Hudson. (2006). Whole systems working- a Guide and Discussion paper. CSIP-ICN Jake Chapman. (2004). Systems failure. Why governments must learn to think differently. London: Demos

27 Steve Onyett Solution focused consultancy, coaching, facilitation and research Or just Recognising how the universe works and just getting on with it.. theory

28 ComplicatedComplexSimple Source: Brenda Zimmerman, PhD Formulae have only a limited application Raising one child gives no assurance of success with the next Expertise can help but is not sufficient Every child is unique Uncertainty of outcome remains Raising a Child z Recipe is essential z Recipes are tested to assure replicability of later efforts z No particular expertise; knowing how to cook increases success z Recipes produce standard products z Certainty of same results every time Following a Recipe Building a Moon Rocket z Formulae are critical and necessary z Sending one rocket increases assurance that next will be ok z High level of expertise in many specialized fields & coordination z Rockets similar in critical ways z High degree of certainty of outcome From - Plsek, P. Complexity, culture and large systems change presentation

29 Steve Onyett Solution focused consultancy, coaching, facilitation and research Questions? (after Chapman, 2004) Are we spending too much time trying to apply complicated solutions to complex problems? What approach would we adopt if we accepted that systems cannot be controlled nor their behaviour predicted? What might we need to do differently?

30 Steve Onyett Solution focused consultancy, coaching, facilitation and research Build collective understanding of what working in complex systems really means Small changes can have big effects..and big changes very little effect Emergence- the whole is greater than the sum of the parts Tolerance of uncertainty and flexibility Recognising the futility of control

31 Steve Onyett Solution focused consultancy, coaching, facilitation and research The pointlessness of control from Jenny Rogers Influencing Skills You cant force people to work effectively on something they disagree with. Organisations are so complex and subject to so many diverse influences that it is pointless trying to control them. Distance from most senior to most junior makes it unlikely that control can be exercised over that stretch Much control is unnecessary -where there is openness and willingness to give feedback Control reduces risk taking- a necessary precondition for the innovation on which organisations depend Its exhausting and your time can be better spent!

32 Steve Onyett Solution focused consultancy, coaching, facilitation and research Peoples ability to stay the same will always be greater than our ability to make them different

33 Steve Onyett Solution focused consultancy, coaching, facilitation and research What implications of more ecological thinking? Push and exhortation (nor even resources!) from leaders and policy makers can be counter- productive.

34 Steve Onyett Solution focused consultancy, coaching, facilitation and research Working with your stakeholders- what is their Readiness to change? Confidence to change? Judgement of the importance of change?

35 Steve Onyett Solution focused consultancy, coaching, facilitation and research Respectfully consider these cells and provide information to inform AdvantagesDisadvantages Change+- No change-+

36 Steve Onyett Solution focused consultancy, coaching, facilitation and research What implications of more ecological thinking? Change needs to happen bottom-up but the right conditions need to be created. …like gardening, or throwing a party?

37 Steve Onyett Solution focused consultancy, coaching, facilitation and research Working with complexity values Allowing solutions to emerge by: – encouraging rich interaction, removing barriers and oppressive controls –giving space and time, –not over specifying means

38 Steve Onyett Solution focused consultancy, coaching, facilitation and research Working with complexity values Valuing multiple perspectives Using multiple approaches that make effective use of experience, experimentation, freedom to innovate and working at the edge of knowledge and experience.

39 Steve Onyett Solution focused consultancy, coaching, facilitation and research Law of the Situation Leadership is transient and contextual Where knowledge and experience are needed the person who can is the right person to do it. Not all leadership should be determined by position power yet people with authority should be prepared to exercise it.

40 Steve Onyett Solution focused consultancy, coaching, facilitation and research Subsidiarity Decision making should be located as closely as possible to the place where actions are taken. This means addressing the flight from authority.. and helping people love their monkeys!

41 Steve Onyett Solution focused consultancy, coaching, facilitation and research If you do not fill your leadership space, voids appear, and in voids bad things happen Hugh Martyn and Robert Scurr quoting William Calley on his lack of leadership in the Mai Lay massacre in Vietnam, 1968

42 Steve Onyett Solution focused consultancy, coaching, facilitation and research The essence of leadership and management …is the creation of environments in which people can be creative.. Where they can exercise power to achieve outcomes valued by patients/users, their supports, and other key stakeholders. This is usually a team

43 Steve Onyett Solution focused consultancy, coaching, facilitation and research New paradigm approach to leadership More soft stuff emphasis on working through others Leaders with more faith in other people than they have in themselves (and they have a lot of faith in themselves!) More concerned with connectedness and inclusiveness With acknowledgement to Bev Alimo-Metcalfe of

44 Steve Onyett Solution focused consultancy, coaching, facilitation and research New paradigm approach to leadership More concerned with vision More concerned with improvement Less concerned with Great man models of leadership Striving for excellence through optimism, openness and personal humility With acknowledgement to Bev Alimo-Metcalfe of

45 Steve Onyett Solution focused consultancy, coaching, facilitation and research Transformational leadership- roots James MacGregor Burns transformation as that which turns followers into leaders and leaders into moral agents. Transformational leadership occurs when people elevate each other into a higher level of motivation and morality. Thus inextricably linked with the social meaning that people attach to their work.

46 Steve Onyett Solution focused consultancy, coaching, facilitation and research Leadership as an ethical endeavour Positive Emotional Climate = an environment where managers take into account the emotional needs and personal growth of employees and encourage the sharing of positive emotions Leadership practices that promote positive emotional climate associated with company gains in revenue, growth and outcome. Ozcelik et al, 2008

47 Steve Onyett Solution focused consultancy, coaching, facilitation and research Leadership as an ethical endeavour PEC associated with less cynicism and more engagement

48 Steve Onyett Solution focused consultancy, coaching, facilitation and research Research using the Team Leadership Questionnaire Showing genuine concern has the biggest impact on motivation. –Being interested in your needs and aspirations and how things feel for you. With acknowledgement to Bev Alimo-Metcalfe of

49 Steve Onyett Solution focused consultancy, coaching, facilitation and research The importance of authenticity Leaders lead most effectively when they are being themselves and being true to themselves. Authentic leadership is about, being yourself- more – with skill Goffee and Jones, 2006

50 Steve Onyett Solution focused consultancy, coaching, facilitation and research Highlights from Host Leadership: Towards a new yet ancient metaphor by Mark McKergow PhD MBA Director, sfwork - The Centre for Solutions Focus at Work Forthcoming in the International Journal of Leadership in Public Services

51 Steve Onyett Solution focused consultancy, coaching, facilitation and research Shortcomings of the hero metaphor The hero leader is seen as all-knowing and the followers all- dependent; The illusion of control The homogeneous imagery of the followers - are we subjects or sheep! The willingness of the hero (warrior, king, even shepherd) to die in the act of saving the flock

52 Steve Onyett Solution focused consultancy, coaching, facilitation and research Shortcomings of the servant metaphor The richness of the metaphor is not obvious. Your waiter or Jeeves? The image of servant is not a compelling one to those (for example women and ethnic minorities) who are traditionally cast in such a role

53 Steve Onyett Solution focused consultancy, coaching, facilitation and research Leader as Host, Host as Leader Hero Host Servant

54 Steve Onyett Solution focused consultancy, coaching, facilitation and research Warren Bennis on Gladstone and Disraeli If you had dinner with William Gladstone, you were left thinking That Gladstone is the wittiest, the most intelligent, the most charming person around. But when you had dinner with Benjamin Disraeli, you were left thinking, Im the wittiest, the most intelligent, the most charming person around! Gladstone shone but Disraeli created an environment where others could shine. The latter is the more powerful form of leadership, an adventure in which the leader is privileged to find treasure within others and put it to good use. From introduction to Parks 2005 p xi-xii).

55 Steve Onyett Solution focused consultancy, coaching, facilitation and research Advantages of the host metaphor Its an everyday image Host and Guest are co-defining Hosting is an activity, rather than a defining characteristic of a person Hosting gives a definite feel of some responsibility for the success of the event The role of host can involve behaving as total hero or absolute servant

56 Steve Onyett Solution focused consultancy, coaching, facilitation and research Elements of host leadership The four balances + 1

57 Steve Onyett Solution focused consultancy, coaching, facilitation and research Principle of Response- ability Defin ing the event Responding to what happens

58 Steve Onyett Solution focused consultancy, coaching, facilitation and research Principle of Co- participation Engag e and provid e Join in along with everyone else

59 Steve Onyett Solution focused consultancy, coaching, facilitation and research Principle of Gate-opener Protect boundarie s Encourage new connections

60 Steve Onyett Solution focused consultancy, coaching, facilitation and research Principle of Alpha and Omega Be the firs t Be the last The host is both the first and the last – Arabic proverb

61 Steve Onyett Solution focused consultancy, coaching, facilitation and research The 5 th principle? Front stage work. Back- stage work.

62 Steve Onyett Solution focused consultancy, coaching, facilitation and research Parting comments on rethinking leadership Ask yourself Paul E. Plsek, 2008

63 Steve Onyett Solution focused consultancy, coaching, facilitation and research Its all about well- being

64 Steve Onyett Solution focused consultancy, coaching, facilitation and research If you think you are too small to be effective …you have never been in bed with a mosquito Betty-Reese

65 Steve Onyett Solution focused consultancy, coaching, facilitation and research Thank you!-

66 Steve Onyett Solution focused consultancy, coaching, facilitation and research Sources Iles, P. & Macaulay, M. (2007) Putting principles into practice: developing ethical leadership in local government. International Journal of Leadership in Public Services, 3(3), Ozcelik, H., Langton, N., & Aldrich. (2008). Doing well and doing good. Journal of Managerial Psychology, 23(3), Ham. C. (2008) Health Care Commissioning in the International Context: Lessons from experience and evidence HSMC Ham, C. (2008)Competition and integration in the English NHS. BMJ Welsh, T. & Pringle, M. (2001). Social capital. Trusts need to recreate trust BMJ July 28; 323(7306): 177–178. New Economics Foundation. Co-Production. A manifesto for growing the core economy – for people involved in leadership and teamwork development – see page on solution focus for links to a range of other resources of solution focussed working.


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