2 Over 141,500 ovens built, installed, and supported in over 90 countries. Since it’s inception, TurboChef has built and installed over 140,000 Rapid Cook ovens worldwide. TurobChef’s products can be found in over 90 countries.
3 HistoryTurboChef Technologies was founded in Since it’s inception until 2004, TurboChef invested and worked on pioneering the art and science of Rapid Cook. Prior to 2004, TurboChef had little commercial success. That quickly changed when Subway Restaurants began to feel the pressure from new concepts such as Quizno’s. Recognizing the problems associated with heating products conventionally, Subway realized the answer laid in TurboChef’s rapid cook technology.In 2004, TurboChef was awarded the Subway contract and proceeded to build and deliver 19,000 Tornado ovens over the next 6 months. The initial rollout concluded in February 2005.Very shortly after Subway introduced toasted subs, Starbucks Coffee turned to TurboChef looking for an oven to warm pastries and create a new hot food initiative.Soon other highly successful chains such as Dunkin Donuts and 7-11 followed suit.The common thread was that each realized that in order to grow their top line sales they must expand their offerings to include hot food. TurboChef’s ventless rapid cook technologies were the only way to achieve this objective. Today companies worldwide are able to offer hot food service in a space that was never designed or intended to “cook” and serve hot food all with a TurboChef oven.Our commitment to innovation has led to the development of ventless high speed conveyors, multi-shelf ovens, waterless steamers, and making the world’s fastest oven even faster. Because of this, TurboChef continues to be the recognized leader in rapid cook.
4 QuestionsHow many ovens has TurboChef built and installed since its inception?50,00090,000100,000Over 140,000Which of these customers are NOT a TurboChef customer?SUBWAY RestaurantsStarbucksDunkin’ DonutsNone of the AboveWhat are the key technologies of a TurboChef oven?Steam, convection, infrared, microwaveImpingement, infrared, microwaveConduction, microwave, steam, and inductionMicrowave, Impingement, Infrared, and catalytic conversion
5 Why is ventless so important? TurboChef’s patented catalytic conversion process allows TurboChef ovens to be installed without type I or type II hoodsAll TurboChef Ventless ovens are UL certified to UL KNLZInternal catalyst(s) destroy grease, smoke, and odors as they are recirculated in the ovenTurboChef will defend all ventless installations in any jurisdiction as long as the application conforms to our recommendations (Catalyst requires no maintenance, but operators are required to use approved TurboChef chemicalsProven technology – TurboChef’s history of producing and supporting ventless ovens dates back to 1995TurboChef maintains a perfect safety record relative to its ventless operationWhy is Ventless so important? It’s simple, without our ovens’ ability to operate without Type I or Type II ventilation, operation environments such as Starbucks, Subway, and Dunkin Donuts would not be possible on a mass scale. Commercial kitchen ventilation is capital intensive, costly to operate and maintain, and in some cases altogether prohibitive. Our ventless technology allows operators to cook virtually anywhere they are already serving drinks or cold food. Or, it allows for the expansion of foodservice into remote areas where foodservice doesn’t exist.Typical type I will costs a minimum of $10,000 - $15,000.The cost to operate such a hood will run from an electrical and hvac viewpoint is about $2.50 per CFM. A typical hood requires 250 CFM per lineal foot of hood space. Thus, the annual cost for a 4 foot hood is approximately $2,500 per year.Inspection and maintenance cost will run approximately $300/quarter or $1,200 yearly minimum.This adds up to approximately $15,000 to operate a hood in its first year.TurboChef’s ventless technology allows the operator to cook all food items EXCEPT fatty and Raw protein, such as raw hamburger, raw bacon, bone-in skin-on chicken, etc... If any opposition is asserted by any Authority Having Jurisdiction (AHJ) TurboChef will work with the end-user to secure the proper building and health certificates relative to the operation of the TurboChef oven.Please note: Some other manufacturers new to rapid cook claim their products are capable of cooking all food items ventless – this is patently false and a reckless statement made by new employees or uneducated salesmen.TurboChef ovens are well below the EPA, NFPA, and UL limit for emissions requiring a vent hood.
6 Questions How do you ask TurboChef for ventless assistance? CallWrite a letterBegSend an toWhat technology makes the ovens ventless?Charcoal filterGrease trapsCatalytic filtrationCatalytic conversionAbout how much can TurboChef save you in operating and capital cost by installing a TurboChef oven in the first year?$10,000There is no savings$5,000$12,000
7 PlatformsTurboChef now has five unique platforms for any foodservice application and/or venue:Our ventless rapid cook ovens cook up to 15 times faster than conventional. The precise combination of variable speed impingement and microwave allow the user to emulate roasting, toasting, broiling, air-frying, and steaming.The ventless conveyors and air only line use TurboChef’s proprietary variable speed top and bottom impingement airflow to cook up to twice as fast as a typical conveyor ovens.The G5 multi-shelf rapid cook oven delivers the same TurboChef rapid cook performance, but on 5 shelves and up to four times as fast as conventional.The Waterless Steamer uses a combination of high microwave levels and impingement to internally steam products a la cart.The TurboChef Panini, which features the same technology as the Sota oven, is specifically configured and optimized for Panini and toasting applications.
8 Voted 2012 Retailer Choice Best New Product and Winner of the Subway/IPC 2013 Innovation of the Year award, the TurboChef Encore is the latest rapid cook offering from TurboChef. It’s designed as a follow-on or replacement for the most successful rapid cook oven ever made, the TurboChef Tornado.The Encore is a multi-use rapid cook platform, but is optimal for high volume and high speed toasting and heating applications. The Encore is up to 20% faster than the Tornado and is about 20% more energy efficient. And, it’s 5 inches narrower than it’s predecessor. It also allows for metal pans.Air impingement and heaters combine to perfectly crisp and brown the outside of food. While high-powered side-launched microwave evenly cooks the inside of food. The Encore oven has internal and external catalysts which allow for ventless operation.In the first quarter of 2014, the Encore will be available with capacitive touch controls and Wi-Fi soon after that.The Encore and Tornado ovens have defined rapid cooking. Over 100,000 Encore and Tornado ovens are installed worldwide with customers such as Subway, Starbucks, and Dunkin Donuts.
9 The i-Series (i5, i3, and Sota) ovens by TurboChef are the most versatile in the rapid cook market. From vegetables, pizza, pasta, meats, breads, and more, there is almost nothing these ovens cannot cook in a fraction of the time.Our control system precisely coordinates top and bottom impinged air (which allows for product-specific cook results) with microwave (which evenly cooks the inside) offering quality, throughput and speed. The top-launchedmicrowave system and large cavity size allow for use of standard metal pans from ¼ sheet pans, ½ sheet pans, to full-size hotel pans depending on the oven model. The i1 (aka the Sota), i3, and the i5 are sized according to the application.You can find the i-Series ovens in action at Starbucks, Caribou Coffee, and Harris Teeter.
10 TurboChefs innovation is not just limited to rapid cook batch ovens TurboChefs innovation is not just limited to rapid cook batch ovens. We offer a full line of high-speed ventless countertop conveyors that cook up to two times faster than traditional countertop conveyors.There are three different High h Conveyor (HhC) models, the 1618, 2020, and The first two numbers indicate the belt width and the last two number indicate the oven cavity width. Thus, a 1618 has a 16-inch wide belt and an 18-inch wide cook chamber. The HhC 2020 and HhC 2620 have three belt configuration options: single, 50/50, 70/30, or 65/35.The HhC 2020 features independently-controlled top and bottom variable speed impingement airflow. Its mono-finger design maximizes heat transfer while eliminating the guess work of setting up a conveyor and/or cleaning. The HhC 2020 is easy to use, with up to eight customizable cooking profiles containing air temperature, belt speed, and top and bottom air speed.When ordering one of the HhC models, you have the option to order it with or without the ventless kit. If you want a ventless simply add a “–V” to the part number.
11 The High h Batch (HhB) 2 offers high quality, full baking capabilities up to five times faster than traditional cooking equipment, achieving conveyor-type results in a compact size. The HhB can cook up to a typical 16-inch pizza.As food sits on a patented oscillating rack (which ensures even heat distribution) precisely-controlled impinged air heats it from the top and bottom. The oven interchangeable jetplates that allow you to maximize cooking area or heat transfer rate. The HhB 2 is capable of storing up to 76 unique menu settings with the ability to control time and airspeed at any point during the cook cycle.
12 The Panini oven is a customized TurboChef Sota (aka i1) designed specifically for Panini applications. Regardless of the volume, each Panini will come out hot, toasted, and well-marked. And, since the Panini is based on the TurboChef i-series platform, it is UL-certified VENTLESS unlike traditional panini presses or high-speed grills. The TurboChef Panini fits is no bigger than a traditional panini press and it doesn’t require type I or type II ventilation as do most new panini press installations.The Panini comes with a removable panini tray that provides distinctive grill marks. The oven rapidly toast, heats, and marks the perfect panini in 55 to 105 seconds depending on the size and weight of the sandwich.
13 We have always demonstrated our ovens ability to steam, but after much success in Red Lobster restaurants, the Waterless Steamer (WS) is now available to the general market.The WS oven utilizes the i-Series technology. The combination of high-speed variable impingement and high microwave power excites the internal moisture content of the food item in order to generate internal steam. Products can be steamed with or without water. Some products like vegetables may require the addition of water to the pan, but products such as lobsters, crab, shrimp require no additional water to steam perfectly.With the waterless steamer, you now have the ability to quickly steam a la cart. No longer do you have to rely on batch cooking your seafood. A 2 pound live Maine lobster steams in about 4 minutes.Fully upgraded to 316 stainless steel and with new internal filtration, the WS is built to last.
14 In 2011, TurboChef expanded its rapid cook technology with the introduction of the G5 multi-shelf oven. The G5 allows for even convection and microwave heating on one, two, three, four, or five shelves simultaneously.The G5 uses reversible, variable speed convection airflow to ensure uniform browning on all five shelves. H-field launched, high-power microwave (3 x 1000 watt magnetrons) internally and evenly heats on all five shelves. The G5 has simple and intuitive touch screen controls and can accommodate a half-size sheet or half-size hotel pan up to 2-inches deep.The TurboChef G5 cooks 4 times faster than a convection oven and about 2 twice as fast as a combi and without the water. No drains, or water hookups required. The G5 is ideal for chain applications who need rapid fast batches of product with less waste, but the controls are versatile enough for smaller operators.
15 Questions How many unique product platforms does TurboChef now have: 2415What is the key technology difference between the i-Series and Encore ovens?The i-Series has independently controlled top and bottom blowers and the Encore has one blower for top and bottom airflow.The i-Series launches microwave from the top of the cavity and the Encore launches microwave from the sides.The i-Series cooks up to 10 times faster and the Encore cooks up to 15 times faster.All the aboveThe Sota oven is also know as the:i5i3i1HhB 2The Waterless Steamer has the ability to replace what traditional cooking appliance?Counter steamerToaster ovenConvection ovenThe TurboChef Panini oven requires:Type I VentilationType II ventilationMore counter space than a Panini grillNone of the above
16 Sales StructureDomestic – USA and CanadaSix TurboChef Regional Sales Directors (RSDs) manage rep partners in their region25 MAFSI Manufacturer’s Representatives work with end-users or chains to develop sales opportunitiesFCSI Food Service Consultants specify equipment for end-usersCommercial equipment dealers sell product to end-usersInternationalNow let’s focus on TurboChef selling organization. The our selling strategy in the US and Canada varies greatly from the rest of the world.In the USA and Canada, TurboChef goes to market with MAFSI Manufacturer’srepresentatives. In total we have 25 regional REP groups who sell and market our ovens to the FCSI Consultants, Commercial Food Equipment Dealers, Chains, and End Users. Each Rep group is managed directly by one of 6 TurboChef Regional Sales Directors.Al Harvey is responsible for the Midwest, Maryland, Virginia, Dakotas, Texas, Mississippi, and LouisianaSteve Crellin is responsible for the NortheastCasey McAuliff is responsible for the Pacific Northwest and Mountain States and HawaiiBradley Dickens is responsible for the SoutheastLeslie Carlton is responsible for California, Nevada, and New MexicoKerry Chase is responsible for the upper Midwest and Latin AmericaInternationally TurboChef goes to market with it’s in-country distributors. These distributors manage sales and service for TurboChef’s products in their respective country. They are also supported by our Middleby Worldwide selling organization and out of our UK office.John Gardner our European regional sales direction is responsible for the UK and supporting our European and Asian distributors.TurboChef UK: Sell and support U.K. and EuropeMiddleby Worldwide (MWW): Spain, Brazil, Asia, Middle East, and U.K.28 In-country Distributors: Supported by TurboChef and MWW sales representatives
17 Value Proposition Return on Investment Ventless Cooking Top Line GrowthReduced cook times allows for more throughput, shorter lines, and more salesAdds flexibility and freedom to menu – speed of service no longer has to dictate menu offeringThe rapid cook and ventless countertop design allow for the oven to be installed virtually anywhere, thus allowing for foodservice expansion in non-traditional areas.Bottom Line GrowthLowest cost solution for operators entering the hot food arena compared to conventional solutionsMinimal training and skill level required to operate ovens. Ovens only require operators to press two buttons in order to cook.Food waste is minimized due to smaller and faster batches.Little to no construction is required since ovens can be installed virtually anywhere.Ventless CookingNo Type I or II hood required – typically a minimum of $10k saved on capital expensesSaves energy due to lack of hood and the utility required to operate the hood and offset HVAC lossTC ovens require only a few dollars per day (or less) to operateEliminate hood maintenance, cleaning expenses, and quarterly inspectionsLack of hood also reduces fire risk, which results in reduced insurance premiumsEnable foodservice in any venueSustainable CookingEnergy savings ($2/day vs $10/day to operate)If replacing a steamer, save up to 300,000 gallons of waterIf replacing a fryer, eliminate cost of fryer shortening360 Degree SupportTurboChef offers comprehensive customer support to assist in creating and implementing your new rapid cook platformTurboChef service department receives and dispatches service calls 364 days per yearThere are five core elements to TurboChef’s value proposition. These elements are ROI, which includes top and bottom line growth, ventless cooking, sustainable cooking, and 360 degree support.Let’s first look at top line growth. Research shows that people assign more value to hot food than cold. TurboChef’s solutions enable operators to expand into a hot food operation, add menu items, increase speed of service (overnight), or increase offerings during different day parts. Any or all of these can be executed literally overnight and added spaces that were originally NOT designed or considered for “HOT” food service.Beyond serving hot food, TurboChef’s technology often produces food to a quality not possible with conventional cooking equipment. For example, two of TurboChef’s notable customers adopted our platform in order to offer high quality toasted subs in “seconds.” Both switched to TurboChef in order to improve their top line sales though offering hot subs faster than conventionally possible. In both unique cases, the speed and quality delivered by TurboChef improved their overall quality and delivery times between 40% and 70% over conventional equipment or competitive products.Typical top line growth when implementing a TurboChef hot food program is 10%.The second core element is bottom line growth. TurboChef’s rapid cook ovens provide the lowest cost solution for operators to enter the hot food arena when compared to conventional solutions. These savings make each top line dollar more profitable.TurboChef’s broad line of Rapid cook ovens enable operators to offer high quality food in any venue and to allow unskilled users to “cook” HOT food, thus minimizing skill-level requirements, training, and in some cases head count.Food waste is minimized. The speed of service allows for small batches cooked and served hotter, faster, and fresher.TurboChef countertop ventless cooking platforms allow customers the ability to quickly and cost-effectively add a HOT food program to their existing facility with little to no “construction.” By choosing TurboChef the end users can offer a hot food service while avoiding costly and disruptive space redesign.The third core element to the value proposition is ventless cooking. This feature is the backbone of most of our rapid cooking platforms. The ability for customers to install ovens without Type I or Type II hoods saves up $10,000 in capital expenses, reduces operating costs and insurance premiums, and eliminates maintenance and cleaning expenses.By utilizing TurboChef Ventless platforms, a restaurant can realize savings far in excess of the initial cost of a single TurboChef oven.The fourth core element is sustainable cooking. Rapid cooking saves energy and natural resources. The average daily power for a TurboChef oven is approximately 1800W, which equates to less than $2.00/day for a typical 12 hour day. Competitive conventional equipment costs over $10/day to operate. Beyond the energy savings, you also have savings associated with using a TurboChef oven instead of a fryer or a steamer and the associated hood system. In such cases, a single TurboChef oven can save over one hundred thousand gallons of water per year plus the savings associated with eliminating the hood system and the maintenance. Or, eliminate the cost associated of fryer shortening, which is ever increasing in price.The final core element is TurboChef’s 360 degree support. From the first meeting to the last day of service, TurboChef’s comprehensive customer support assists you in creating, testing, implementing, and operating your rapid cooking solution.Our classically trained chefs (and RSDs), work to optimize menu items and settings every step of the way.The engineering team assists in the customization of the product and installation of the product. Additionally, they offer ventless support to ensure our products are installed according to our ventless recommendations.Customer service assists in every aspect of service from order entry to service dispatch.Technical service manages each dispatched service incident on a case-by-case basis to ensure timely dispatch, first time fix, and follow-up with Engineering for reliability analysis and reporting.Elements of our comprehensive support are imitated by our competitors, but none offer the encompassing support TurboChef offers. Our structure is set up to ensure the end user doesn’t fail.
18 Software Solutions ChefComm Pro/ChefComm Limited TurboChef Connect Quickly input and lay out cook settings and download menus from the TurboChef online cookbookTurboChef ConnectOptional technology for the Sota oven that makes using the oven easier, faster, and safer. Scan, cook, and download.Oven ConnectUpload new menu settings and remotely manage multiple communities of ovens at the same time via the internetOnline CookbookAccess and download thousands of recipes developed by the TurboChef culinary team
19 Software – ChefComm Pro/ChefComm Limited Create, edit, and lay out cook settings for any TurboChef oven using your PCEasy one-step integration of thousands of recipes developed by our expert culinary staffSimple interface allows you to drag and drop ready- to-cook recipes into and out of your menuPreview feature allows you to see what your recipe names will look like on a simulated oven screenSide-by-side menu compare feature quickly identifies differences in menusAlso supports programming of smart cards for oven firmware updatesAvailable in full-edit version or ChefComm Limited no-edit versionCompatible with all TurboChef ovensFor use with Windows® OSUSB smart card reader/writer and 5 blank cards included
20 Software – TurboChef Connect Patented technology solution from TurboChef and partner Ovenfeast® that makes using the Sota oven easier, faster, and safer. Simply scan, cook, and download.
22 Software – Oven Connect Manage a population of ovens through one or multiple oven communities all connected via LANEach community can have unique menus and/or oven typesRemotely upload new menu settings to one or multiple ovens (through a community) at the same timeUser-defined update times for automated operation by community or individual ovenCentralize and improve visibility on oven diagnostic reportingEstablish maintenance triggers to alert of impending problemsEasy-to-use data reporting templates : cooks, oven timers, fault logs, etc.Allows for mass importing of oven information for quick startupCompatible with ChefComm Pro menu-builder softwareCompatible with TurboChef Encore, Sota, i3, and i5 ovens connected via LAN
24 TurboChef CookbookThe online cookbook gives you access to over 2,000 recipes specifically developed for all TurboChef ovens by the culinary experts at TurboChefQuickly cut development time by accessing recipes for download or use settings as a starting pointAll recipes are available via smart card or ChefComm Pro, making it easy to add them to any TurboChef oven
25 Culinary SupportRapid cook ovens require thorough culinary support in order to be successfully implementedCulinary department works with the sales team to support every potential or existing saleOur classically-trained chefs will advise/assist in development of cook settings and menu development to ensure quality and speed are optimizedWell-connected to major food manufacturers for assistance in sourcing specific productsCulinary support NEVER stops - we support what we sell
26 Internal Sales and Support Supports all outsides sales for ovens, consumables, and service worldwideDomestic and international groups ensure each order is expertly managed regardless of regionManageEnd-user trial requestsDemo oven salesFreight quotesOrder status updates
27 Sales Order Flow ChartPurchase Order (PO) submitted and reviewed for accuracy. If a freight quote is needed, submit the quote form at this time.PO and Commission Sheet sent to RSD for approvalOrder confirmation with estimated ship date is sent to customer, RSD, and representative.If required, wait for signed order confirmation.Order submitted to production.Orders pulled based on stock and manufacturing lead times.Order is packaged and scheduled for shipping.Packaged is picked up.Shipping details are sent to the customer, RSD, and reps.Invoice is generated and sent to the customer, RSD, and reps.Credit HoldRSD and account receivable notified of credit hold.Credit hold is resolved.Standard lead time is 2 weeks for all ovens except Quick-ship program.Typical lead time is hours. The events below delay an order.Commissions not signed/approvedFreight quoteOrder inaccurateOrder not confirmedCredit holdFOB resolution
28 End User Trial Oven Program TurboChef understands that some customers like to evaluate ovens before making a purchasing decision. The End User Trial Oven Program was created for this reason.RSD, rep, or end user must submit the End User Trial Oven Agreement Form (DOC-1108) for consideration.Trial periods will be 90 days max beginning the day the oven is shipped to the end user.All requests will be filled with new or refurbished oven(s).TurboChef will do everything it can to expedite demo oven requests, but lead-times may impact availability.At the end of the 90-day trial period, the end user may opt to purchase the oven or return it. Depending on conditions of the agreement, the end user pays for return freight if they choose to return the oven.
29 Demo Ovens for TurboChef Partners New demo ovens are available for purchase by any of the following groups:TurboChef Rep PartnersTurboChef Dealers that demo and/or display ovensFood ManufacturersPartners may purchase one oven per model per year per demoing location.Demo ovens are offered at 50% off list – standard terms and conditions apply.Demo ovens come with a two-year OEM warranty.A partner may opt to sell their demo oven at the end of one year. At this point, the oven will have a full one-year warranty for the purchaser.
30 Quick-ship ProgramProgram designed to create an expedited purchase decision to the customer on a number of TurboChef general market ovens.Guaranteed 24-hour shipping on select ovens, or TurboChef will give the customer a case of oven cleaner and guard*.Eligible TurboChef ovens:Sota (i )Tornado 2 (NGC )HhC 2020Single belt/standard (HCT )Single belt/ventless (HCT V)High h Batch 2 (HHB )Orders that include items other than or in addition to the ovens listed above (e.g. consumables and accessories, etc.) are not eligible.Orders must be submitted to TurboChef by Noon CST to ship the next business day.*See full terms and conditions.
31 Internal Sales – Key Contacts TurboChef Main Line:Domestic oven order processing - or call:Deb Stenhouse x 6103Donna Cromer x 6057Consumables & accessories and service parts - or call:Diane Campbell or Shawn LaTona – option 3International orders - or call:Adam Bowden x 6139Yogini Patel x 6134Invoicing – or call:Paola Baron x 6104ManagementTraci Kirkpatrick x 6060 orRusty Rose x 6024 orAccount Status –Commission Payments –
32 Service and SupportTurboChef’s Technical Service manages our worldwide population of over 140K ovens.We understand that supporting what we sell is our best selling tool.Customer Service and Technical Help Desk are in place to ensure 24-hour resolution to all service issues and 90% + first time fix rate.Service is managed by TurboChef through our Authorized Service Agent network within the USA and Canada and by our Distributor partners everywhere else in the world.
33 Technical Service – Call Center All domestic (and international) calls will be answered live by one of six Customer Service Agents between:Mon – Fri: 7 a.m. – 6 p.m. CDTSat – Sun: 9 a.m. – 6 p.m. CDTHolidays: 9 a.m. – 5 p.m. CDTAfter Hours: Leave a voicAll after hours calls will be followed-up the next business day by 11:00 a.m.Technicians are on-call and available 24/7Call statistics:Manage 300 calls/dayAverage speed of answer is 15 seconds YTDAverage call length is 2:30
34 Technical Service – Help Desk Technical Help DeskManages 504 domestic/105 international service agentsConduct service trainingMonitor parts inventoriesCommunicate with agents regarding their performanceHandle all technical aspects of the claimProvide step-by-step guidance to on-site technicianRecord findings in Warranty Central databaseEnsure agents order warranty parts appropriatelyProvides troubleshooting for out-of-warranty ovens though Authorized Service Agents only.
35 Technical Service – Warranty Central Warranty Central – The Best Defense is a Good OffenseEVERY service claim is managed 100% within Warranty Central – all warranty providers are required to use this systemEach call is reviewed weekly to determine root cause while also looking for adverse service trendsData for every oven can be pulled and analyzed to determine warranty performanceProvides TurboChef with a comprehensive view of its warranty obligation oven-by-oven or customer-by-customerTurboChef offers to send “larger” customers monthly service reports so they can see how their ovens are performingAd hoc reports are done as needed
36 The EndTurboChef’s world class Customer Service is here to support every opportunity and existing sales though its lifetime – this is our commitment.Sales, Culinary, Engineering, Manufacturing/Logistics, Internal Sales, and Technical Service work in concert to deliver on this promise.
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