Presentation on theme: "Over 141,500 ovens built, installed, and supported in over 90 countries."— Presentation transcript:
Over 141,500 ovens built, installed, and supported in over 90 countries.
Questions 1.How many ovens has TurboChef built and installed since its inception? a.50,000 b.90,000 c.100,000 d.Over 140,000 2.Which of these customers are NOT a TurboChef customer? a.SUBWAY Restaurants b.Starbucks c.Dunkin Donuts d.None of the Above 3.What are the key technologies of a TurboChef oven? a.Steam, convection, infrared, microwave b.Impingement, infrared, microwave c.Conduction, microwave, steam, and induction d.Microwave, Impingement, Infrared, and catalytic conversion
Why is ventless so important? TurboChefs patented catalytic conversion process allows TurboChef ovens to be installed without type I or type II hoods All TurboChef Ventless ovens are UL certified to UL KNLZ Internal catalyst(s) destroy grease, smoke, and odors as they are recirculated in the oven TurboChef will defend all ventless installations in any jurisdiction as long as the application conforms to our recommendations ( Catalyst requires no maintenance, but operators are required to use approved TurboChef chemicals Proven technology – TurboChefs history of producing and supporting ventless ovens dates back to 1995 TurboChef maintains a perfect safety record relative to its ventless operation TurboChef ovens are well below the EPA, NFPA, and UL limit for emissions requiring a vent hood.
Questions 1.How do you ask TurboChef for ventless assistance? a.Call b.Write a letter c.Beg d.Send an to 2.What technology makes the ovens ventless? a.Charcoal filter b.Grease traps c.Catalytic filtration d.Catalytic conversion 3.About how much can TurboChef save you in operating and capital cost by installing a TurboChef oven in the first year? a.$10,000 b.There is no savings c.$5,000 d.$12,000
Questions 1.How many unique product platforms does TurboChef now have: a.2 b.4 c.1 d.5 2.What is the key technology difference between the i-Series and Encore ovens? a.The i-Series has independently controlled top and bottom blowers and the Encore has one blower for top and bottom airflow. b.The i-Series launches microwave from the top of the cavity and the Encore launches microwave from the sides. c.The i-Series cooks up to 10 times faster and the Encore cooks up to 15 times faster. d.All the above 3.The Sota oven is also know as the: a.i5 b.i3 c.i1 d.HhB 2 4.The Waterless Steamer has the ability to replace what traditional cooking appliance? a.Counter steamer b.Toaster oven c.Convection oven d.All the above 5.The TurboChef Panini oven requires: a.Type I Ventilation b.Type II ventilation c.More counter space than a Panini grill d.None of the above
Sales Structure Domestic – USA and Canada International Six TurboChef Regional Sales Directors (RSDs) manage rep partners in their region 25 MAFSI Manufacturers Representatives work with end-users or chains to develop sales opportunities FCSI Food Service Consultants specify equipment for end-users Commercial equipment dealers sell product to end-users TurboChef UK: Sell and support U.K. and Europe Middleby Worldwide (MWW): Spain, Brazil, Asia, Middle East, and U.K. 28 In-country Distributors: Supported by TurboChef and MWW sales representatives
Value Proposition Return on Investment Top Line Growth Reduced cook times allows for more throughput, shorter lines, and more sales Adds flexibility and freedom to menu – speed of service no longer has to dictate menu offering The rapid cook and ventless countertop design allow for the oven to be installed virtually anywhere, thus allowing for foodservice expansion in non-traditional areas. Bottom Line Growth Lowest cost solution for operators entering the hot food arena compared to conventional solutions Minimal training and skill level required to operate ovens. Ovens only require operators to press two buttons in order to cook. Food waste is minimized due to smaller and faster batches. Little to no construction is required since ovens can be installed virtually anywhere. Ventless Cooking No Type I or II hood required – typically a minimum of $10k saved on capital expenses Saves energy due to lack of hood and the utility required to operate the hood and offset HVAC loss TC ovens require only a few dollars per day (or less) to operate Eliminate hood maintenance, cleaning expenses, and quarterly inspections Lack of hood also reduces fire risk, which results in reduced insurance premiums Enable foodservice in any venue Sustainable Cooking Energy savings ($2/day vs $10/day to operate) If replacing a steamer, save up to 300,000 gallons of water If replacing a fryer, eliminate cost of fryer shortening 360 Degree Support TurboChef offers comprehensive customer support to assist in creating and implementing your new rapid cook platform TurboChef service department receives and dispatches service calls 364 days per year
Software Solutions ChefComm Pro/ChefComm Limited Quickly input and lay out cook settings and download menus from the TurboChef online cookbook TurboChef Connect Optional technology for the Sota oven that makes using the oven easier, faster, and safer. Scan, cook, and download. Oven Connect Upload new menu settings and remotely manage multiple communities of ovens at the same time via the internet Online Cookbook Access and download thousands of recipes developed by the TurboChef culinary team
Software – ChefComm Pro/ChefComm Limited Create, edit, and lay out cook settings for any TurboChef oven using your PC Easy one-step integration of thousands of recipes developed by our expert culinary staff Simple interface allows you to drag and drop ready- to- cook recipes into and out of your menu Preview feature allows you to see what your recipe names will look like on a simulated oven screen Side-by-side menu compare feature quickly identifies differences in menus Also supports programming of smart cards for oven firmware updates Available in full-edit version or ChefComm Limited no-edit version Compatible with all TurboChef ovens For use with Windows® OS USB smart card reader/writer and 5 blank cards included
Software – TurboChef Connect Patented technology solution from TurboChef and partner Ovenfeast® that makes using the Sota oven easier, faster, and safer. Simply scan, cook, and download.
Software – TurboChef Connect
Software – Oven Connect Manage a population of ovens through one or multiple oven communities all connected via LAN Each community can have unique menus and/or oven types Remotely upload new menu settings to one or multiple ovens (through a community) at the same time User-defined update times for automated operation by community or individual oven Centralize and improve visibility on oven diagnostic reporting Establish maintenance triggers to alert of impending problems Easy-to-use data reporting templates : cooks, oven timers, fault logs, etc. Allows for mass importing of oven information for quick startup Compatible with ChefComm Pro menu-builder software Compatible with TurboChef Encore, Sota, i3, and i5 ovens connected via LAN
Software – Oven Connect
TurboChef Cookbook The online cookbook gives you access to over 2,000 recipes specifically developed for all TurboChef ovens by the culinary experts at TurboChef Quickly cut development time by accessing recipes for download or use settings as a starting point All recipes are available via smart card or ChefComm Pro, making it easy to add them to any TurboChef oven
Culinary Support Rapid cook ovens require thorough culinary support in order to be successfully implemented Culinary department works with the sales team to support every potential or existing sale Our classically-trained chefs will advise/assist in development of cook settings and menu development to ensure quality and speed are optimized Well-connected to major food manufacturers for assistance in sourcing specific products Culinary support NEVER stops - we support what we sell
Internal Sales and Support Supports all outsides sales for ovens, consumables, and service worldwide Domestic and international groups ensure each order is expertly managed regardless of region Manage End-user trial requests Demo oven sales Freight quotes Order status updates
Purchase Order (PO) submitted and reviewed for accuracy. If a freight quote is needed, submit the quote form at this time.quote form PO and Commission Sheet sent to RSD for approval Order confirmation with estimated ship date is sent to customer, RSD, and representative. If required, wait for signed order confirmation. Order submitted to production. Orders pulled based on stock and manufacturing lead times. Order is packaged and scheduled for shipping. Packaged is picked up. Shipping details are sent to the customer, RSD, and reps. Invoice is generated and sent to the customer, RSD, and reps. Credit Hold RSD and account receivable notified of credit hold. Credit hold is resolved. Sales Order Flow Chart Typical lead time is hours. The events below delay an order. Commissions not signed/approved Freight quote Order inaccurate Order not confirmed Credit hold FOB resolution Standard lead time is 2 weeks for all ovens except Quick-ship program.
End User Trial Oven Program TurboChef understands that some customers like to evaluate ovens before making a purchasing decision. The End User Trial Oven Program was created for this reason. RSD, rep, or end user must submit the End User Trial Oven Agreement Form (DOC-1108) for consideration.DOC-1108 Trial periods will be 90 days max beginning the day the oven is shipped to the end user. All requests will be filled with new or refurbished oven(s). TurboChef will do everything it can to expedite demo oven requests, but lead-times may impact availability. At the end of the 90-day trial period, the end user may opt to purchase the oven or return it. Depending on conditions of the agreement, the end user pays for return freight if they choose to return the oven.
Demo Ovens for TurboChef Partners New demo ovens are available for purchase by any of the following groups: TurboChef Rep Partners TurboChef Dealers that demo and/or display ovens Food Manufacturers Partners may purchase one oven per model per year per demoing location. Demo ovens are offered at 50% off list – standard terms and conditions apply. Demo ovens come with a two-year OEM warranty. A partner may opt to sell their demo oven at the end of one year. At this point, the oven will have a full one-year warranty for the purchaser.
Quick-ship Program Program designed to create an expedited purchase decision to the customer on a number of TurboChef general market ovens. Guaranteed 24-hour shipping on select ovens, or TurboChef will give the customer a case of oven cleaner and guard*. Eligible TurboChef ovens: Sota (i ) Tornado 2 (NGC ) HhC 2020 Single belt/standard (HCT ) Single belt/ventless (HCT V) High h Batch 2 (HHB ) Orders that include items other than or in addition to the ovens listed above (e.g. consumables and accessories, etc.) are not eligible. Orders must be submitted to TurboChef by Noon CST to ship the next business day. *See full terms and conditions.
Internal Sales – Key Contacts TurboChef Main Line: Domestic oven order processing - or Deb Stenhouse x 6103 Donna Cromer x 6057 Consumables & accessories and service parts - or Diane Campbell or Shawn LaTona – option 3 International orders - or Adam Bowden x 6139 Yogini Patel x 6134 Invoicing – or Paola Baron x 6104 Management Traci Kirkpatrick x 6060 or Rusty Rose x 6024 or Account Status – Commission Payments –
Service and Support We understand that supporting what we sell is our best selling tool. Customer Service and Technical Help Desk are in place to ensure 24-hour resolution to all service issues and 90% + first time fix rate. Service is managed by TurboChef through our Authorized Service Agent network within the USA and Canada and by our Distributor partners everywhere else in the world. TurboChefs Technical Service manages our worldwide population of over 140K ovens.
Technical Service – Call Center All domestic (and international) calls will be answered live by one of six Customer Service Agents between: Mon – Fri: 7 a.m. – 6 p.m. CDT Sat – Sun: 9 a.m. – 6 p.m. CDT Holidays: 9 a.m. – 5 p.m. CDT After Hours: Leave a voic All after hours calls will be followed-up the next business day by 11:00 a.m. Technicians are on-call and available 24/7 Call statistics: Manage 300 calls/day Average speed of answer is 15 seconds YTD Average call length is 2:30
Technical Service – Help Desk Technical Help Desk Manages 504 domestic/105 international service agents Conduct service training Monitor parts inventories Communicate with agents regarding their performance Handle all technical aspects of the claim Provide step-by-step guidance to on-site technician Record findings in Warranty Central database Ensure agents order warranty parts appropriately Provides troubleshooting for out-of-warranty ovens though Authorized Service Agents only.
Technical Service – Warranty Central Warranty Central – The Best Defense is a Good Offense EVERY service claim is managed 100% within Warranty Central – all warranty providers are required to use this system Each call is reviewed weekly to determine root cause while also looking for adverse service trends Data for every oven can be pulled and analyzed to determine warranty performance Provides TurboChef with a comprehensive view of its warranty obligation oven-by-oven or customer-by-customer TurboChef offers to send larger customers monthly service reports so they can see how their ovens are performing Ad hoc reports are done as needed
The End TurboChefs world class Customer Service is here to support every opportunity and existing sales though its lifetime – this is our commitment. Sales, Culinary, Engineering, Manufacturing/Logistics, Internal Sales, and Technical Service work in concert to deliver on this promise.