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Winning in Hospitality and Retail with LS Retail Denis Potapcik Support Manager.

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Presentation on theme: "Winning in Hospitality and Retail with LS Retail Denis Potapcik Support Manager."— Presentation transcript:

1 Winning in Hospitality and Retail with LS Retail Denis Potapcik Support Manager

2 LS Retail - Saga LS Retail is a 100% ISV company Developing Retail and Hospitality solutions based on Microsoft Dynamics since 1988 The biggest Retail Software Developer for Microsoft Dynamics Certified and Tested by Microsoft Dynamics 120 partners in 60 countries 60 employees in 8 countries 2010: Sales revenues up 45% 192 new customers Q % growth in customer licenses LS Retail is a Member of Inner Circle and Presidents Club for Microsoft Dynamics®2011 LS Retail - Today

3 Close Cooperation with Microsoft Early Adaptation Beta Program on NAV 2009 (6.0) Technical Advisory Partner (TAP) AX 2009 (5.0) ISV Partner Advisory Council (ISV PAC) Among first of ISV Solutions to become Certified for Microsoft Dynamic (CfDM) and the first Retail Solution LS Retail AX and LSPOS.NET acquired by Microsoft in July 2009 LS Retail is a Member of Inner Circle and Presidents Club for Microsoft Dynamics®2011 LS Retail ehf. Gold ERP and Silver ISV Competency Certified

4 Global Representation and local versions AMERICA USA, CANADA & MEXICO SCANDINAVIA DENMARK, NORWAY, SWEDEN FINLAND, FAEROE ISLAND & ICELAND NORTH & CENTRAL EUROPE UK, AUSTRIA, BELGIUM, FRANCE, LUXEMBOURG GERMANY, SWITZERLAND & NETHERLANDS SOUTH EUROPE SPAIN, PORTUGAL, ITALY TURKEY, GREECE, CYPRUS EASTERN Europe HUNGARY, ROMANIA, POLAND, BULGARIA, UKRAINE, BALTIC, RUSSIA, SLOVENIA, SERBIA, CROATIA MIDDLE EAST DUBAI, LEBANON, SAUDI ARABIA, CATAR ASIA-PACIFIC AUSTRALIA, HONG KONG, SINGAPORE, THAILAND, PHILIPPINES, MALAYSA, INDONESIA, INDIA, CHINA & JAPAN AFRICA SOUTH AFRICA, NORTHERN-AFRICA

5 Network of Partners Partners in 60 countries

6 LS Retail Customers Customers Stores POS

7 The LS Retail Partner Program LS Retail Add-On Program - Access to attractive solutions - Benefit from LS Retail investments in R&D - Larger markets - Larger customers - Interested business potential - Attractive revenue opportunities LS Retail Certification - Corporate training - Marketing support - Tech Support - Visits from LS Retail - Tradeshows - Logos LS Retail Partner Management - Competent partners - Focus on retail - Competitive - No Free Riders - Fair competition - International co-operation - Events LS Retail Partner Program has been very successful!

8 Some Hospitality Customers

9 LS Retail Advantage One platform retail operation Simple operation – low cost of ownership Supports your business Food, fashion, DIY, Hospitality, Speciality Information at you fingertips Traceability from General ledger to POS transactions Integrated with MS SharePoint Outlook, Word and Excel Simple integration with other Microsoft products

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11 Do you keep track of your orders? Are your reservations according to special needs? Do you have advanced support for delivery service? Can you handle individual, combined or split bills? What about recipe planning, nutrition and cost management? Are you getting information in time for decisions? Can you analyze your sales? Can your business still grow with minimum effort? Is the end of day a headache in your business? Are your customers satisfied? Are you Customer–Centric?

12 LS Hospitality An End-to-End Hospitality Solution Powered by Microsoft Dynamics NAV

13 Specifically designed for: Restaurant fine dining with takeaway Casual dining such as pubs, bars, cafés and drive-thru Delivery and takeout with call center Catering and cafeterias LS Hospitality

14 Guest Tracking Customer Requests Prioritizing Food Preparation Table Reservations Restaurant Fine Dining

15 John Gowers IT Director Blue Mountain Resorts LS Retail represents a true paradigm shift for Blue Mountain. We can now service our guests with a fully integrated solution replacing what previously required five vertical market applications. We have achieved significant returns but even more importantly, the staff loves it.

16 Restaurant Fine Dining Graphic table management – different layouts Easy to transfer orders between tables or restaurant sections Splitting the bill by quantity or amount – fast and easy to use

17 Designed for: Cafés Pubs Fast food restaurant Drive-thru Casual Dining

18 Meal Deals and Offers Adding Toppings Wireless at the Table Drive-thru Tender and Staff Operations for Greater Speed Casual Dining

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20 Delivery and Takeout with Call Center Order-Taking Via phone in a Call Center At the restaurant Delivery Orders are assigned to drives Orders can be grouped with grid numbers Call Center Delivery and takeout overview to show all open delivery and takeout orders Delivery and takeout history views posted orders, both completed and cancelled

21 Catering and Cafeterias With LS Hospitality you can manage a catering business or cafeterias by creating and maintaining recipes and planning meals Meal Planning Weekly Menu Planner Shows the day plan Weekly Sales Overview Shows what has been made, sold, the cost and profit Pricing Flexible setup options

22 Control is the key to success. It is no secret that a few years ago we would lose Million DKR each year on the catering side. We fixed this and it will stay fixed. Therefore, it is important that we can use the system generated data, at any given point, to find the right quality for the correct price. The new system has improved our chances to operate in this way. Poul Jacobsen Director of Finance at Mols-Line

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24 Recipe Management Effectively manage recipes Flexible pricing possibilities Different price for tills and/or menus Possible to display ingredients to exclude individual ones Item modifiers

25 Kitchen Printing OPOS printers Windows printers Kitchen monitors

26 Clear View - Extensive Reporting Reporting is based on three levels: Transaction level Statistics level Sales history Advanced Statistics module Contains additional reporting options Each user can set up a preferred analysis view of the data

27 Restaurant - order taking Orders printed at the bar or the kitchen Waiters delivering the orders to the customers Terminal service device Wealth of software available for the iPad Remote-desktop connection tools Stores data accessed remotely - no risk of losing sensitive data if the device is lost or stolen. LS Retail NAV on an iPad

28 Tailored to your people and your business

29 Flexible solution architect –(online, offline, mixed and standalone) Powerful and reliable data replication tool (Data Director) Dynamic merchandise / item hierarchy level Replenishment assisting purchasing & warehouse transfers to stores Stock allocations through X-docking and buyers push Stores / locations profiling and seasons, linking to items Open-to-Buy Store Role Center Dynamic POS interface Special orders Franchise Management Web integrations and Webshops LS Retail Solution Insight

30 A proven core retail merchandising system Solution built on Microsoft Platforms only Excellent track-record in global retail solutions Partner Network Seamless end-to-end No integration with third party software is required Open source All Investments are protected Uncover the Potential in LS Retail

31 Low-costs for long term ownership Scalable for retail business growth and ongoing expansions Optimized retail business processes built-in System resilience aimed for the challenging retail environments Uncover the Potential in LS Retail

32 Thank you! Denis Potapcik Support Manager


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