Presentation on theme: "Home Automation offers home builders a valuable service that will save time, money and improve overall customer satisfaction. We provide a single point."— Presentation transcript:
Home Automation offers home builders a valuable service that will save time, money and improve overall customer satisfaction. We provide a single point of contact enabling efficient customer issue tracking and sub-contractor management during the builder warranty period. We provide a professionally managed electronic tracking system for post build services management. Our Builders Support System is a customized program that delivers effective management of the numerous activities that consume your time on a daily basis.
Save time Save money Improve efficiency Systematic approach to unpredictable demand AssetTrackingAssetTracking Customer Communication Sub-ContractorManagementSub-ContractorManagement Customized Reporting Warranty Documentation Service History Tracking Tracking
How can we help you save money and time? Maintain detailed records of each sub-contractor Document sub-contractor services provided related to each property Provide conduit for communication of customer needs to subs to improve problem resolution Provide feedback to builders of customer feedback and satisfaction Sub-Contractor Management
How can we help you impact customer satisfaction ? Provide single point of contact for customer issues Document customer requests and coordinate with subcontractors to address customer issues Capture detailed information regarding each service call Conduct customer satisfaction surveys for service delivery and effectiveness tracking Customer Communications Management
How can we improve sub-contractor response Facilitate detailed inventory of all fixed assets Provide builder and homeowner with critical information for systems in the home Utilize captured data to improve vendor service capability Valuable data source for product reliability and performance tracking Asset Tracking Services
How can we help manage warranty information? Capture and record warranty term information Assist builders and home owners in managing warranty issues Provide home owners with warranty expiration notification Information source for alternate service solutions for out of warranty items Warranty Tracking and Documentation
How can we help with service documentation ? Primary point of contact for service calls One person for the customer to call for help Systematic capture of individual service events by creating an unique record for each call Generate customized reports for service tracking and effectiveness. Service History Tracking