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October 2002www.qimpro.com1 IMC RBNQA Examination Process Overview Suresh Lulla Chairman, RBNQA Award Committee, IMC Managing Director, Qimpro.

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Presentation on theme: "October 2002www.qimpro.com1 IMC RBNQA Examination Process Overview Suresh Lulla Chairman, RBNQA Award Committee, IMC Managing Director, Qimpro."— Presentation transcript:

1 October 2002www.qimpro.com1 IMC RBNQA Examination Process Overview Suresh Lulla Chairman, RBNQA Award Committee, IMC Managing Director, Qimpro

2 October 2002www.qimpro.com2 IMC RBNQA Overview Participating organizations are discovering that writing an RBNQA application is a marvelous self- assessment benchmark process. In addition, submitting an application is a terrific and relatively inexpensive way to gain valuable feedback that would cost several lakh rupees from a consulting firm. Suresh Lulla, Chairman, IMC RBNQA Committee

3 October 2002www.qimpro.com3 IMC RBNQA Overview Established by IMC RBNQA Trust in 1994 Criteria and process based on the MBNQA Completed 5 successful cycles Over 20 leading companies apply each year Over 100 trained examiners Qimpro is the exclusive training partner for IMC RBNQA.

4 October 2002www.qimpro.com4 IMC RBNQA Purpose Promote quality awareness and practices in Indian business Recognize quality achievements of Indian companies Publicize successful quality strategies and programmes.

5 October 2002www.qimpro.com5 IMC RBNQA Model LEADERSHIPLEADERSHIP LEADERSHIPLEADERSHIP BUSINESSRESULTSBUSINESSRESULTS BUSINESSRESULTSBUSINESSRESULTS

6 October 2002www.qimpro.com6 IMC RBNQA Criteria Can be used for self-assessment of quality improvement efforts Provide guidance on how superior organizations are changing their cultures to achieve eminence Provide guidelines for submitting an application for the IMC RBNQA contest 7 Criteria and 22 Criterion Parts and 229 Areas Based on MBNQA.

7 October 2002www.qimpro.com7 IMC RBNQA Overview Organization of the Award Program Manufacturing Service Small business Award Ceremony Making Quality Happen conference.

8 October 2002www.qimpro.com8 Key Players IMC Quality Cell RBNQA Trust RBNQA Committee Panel of Judges Process Improvement Group Board of Examiners Award Recipients IMC Quality Cell.

9 October 2002www.qimpro.com9 Evaluation Process Application submission Allocation of examiners Individual review Consensus review Site visit review Selection of recommended awardees Feedback system Award announcement.

10 October 2002www.qimpro.com10 Allocation of Examiners Team composition Senior Examiner and Facilitator Previous performance Qualification CEQM/CSEQM Functional knowledge of applicants business Number of applications per Examiner Conflict of interest.

11 October 2002www.qimpro.com11 Individual Review Study application Develop comments Score Submit for collation Develop scorebook Upto 40 hours required Completed in August – September.

12 October 2002www.qimpro.com12 Consensus Review Lead by Senior Examiner Facilitator present Study collated scorebook Discuss comments Decide scoring range Prepare consensus scorebook Upto 2 meetings Completed in October.

13 October 2002www.qimpro.com13 Site Visit Review RBNQA Committee Team composition Inform applicant Site visit issues Code of conduct Formal opening and closing meeting Complete site visit record Completed in November.

14 October 2002www.qimpro.com14 Selection of Awardees RBNQA Committee Panel of Judges Recommendation to RBNQA Trust.

15 October 2002www.qimpro.com15 Feedback System Every applicant receives feedback report Includes strengths and areas for improvement Not prescriptive Includes scoring range.

16 October 2002www.qimpro.com16 Code of Conduct Detailed guidelines – Dos and Donts NO gifts NO employment/assignment upto one/two years NO sharing of personal observations.

17 October 2002www.qimpro.com17 Qimpros Role Develop/review criteria Conduct workshops Understand the requirements Examiner training Refresher for examiners Self assessment for applicants Calibration with IQMM.

18 October 2002www.qimpro.com18 Thank You


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