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Introduction Message Header Analyzer Remote Connectivity Analyzer (

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Presentation on theme: "Introduction Message Header Analyzer Remote Connectivity Analyzer ("— Presentation transcript:


2 Introduction


4 Message Header Analyzer

5 Remote Connectivity Analyzer (

6 Can be added to OWA & Outlook as an app N e w!


8 Enhancements to Message Trace

9 Search up to 90 days Get routing details N e w!

10 Basic Message Trace Extended Message Trace (Historical Search) Data SetBetween approx. 15 minutes & 7 daysBetween approx. 8 hours & 90 days View ResultsIn UIDownload ResultsIn seconds In minutes/hours (can configure notification email address) Routing DetailsBasic detail onlyFull detail optional Maximum Size5005,000 (3,000 for detail) Max Queries / DayReasonable limits15 per tenant N e w!

11 Go to Exchange Admin Center Click mail flow Click message trace

12 Uses the existing UI which has been slightly modified

13 Select custom date range Select start and end date/times – narrower time frames may help Must specify sender, recipient, or msg id - wildcards ok, but * not supported

14 After selecting a period outside of 7 days, new options appear Include message events and routing details with report Notification email address

15 Click to see running & completed reports Reports available for 10 days Results of 5000 (or 3000 for detailed) should not be trusted to be complete (truncated warning message) Scroll to bottom to download the results

16 Recommend using Excel DATA -> Filter Sort by date_time More information about the fields & value meanings: - us/library/bb124375(v=exchg.1 50).aspx - us/library/bb124375(v=exchg.1 50).aspx

17 Basic: Get-MessageTrace, Get-MessageTraceDetail Extended: Start-HistoricalSearch, Stop-HistoricalSearch, Get-HistoricalSearch Pull results inside of (and shorter than) 7 days (but still >8 hours) Search on advanced criteria, like find all messages that hit a particular DLP rule Ne w! Start-HistoricalSearch [[-Organization] ] -ReportType {MessageTrace | MessageTraceDetail | DLP | TransportRule | SPAM | Malware} -ReportTitle -StartDate -EndDate [-NotifyAddress ] [-DeliveryStatus ] [-SenderAddress ] [-RecipientAddress ] [-OriginalClientIP ] [-MessageID ] [-DLPPolicy ] [-TransportRule ] [-Locale ] [-Direction {All | Sent | Received}]

18 What about Delivery Reports?

19 Admins should NOT rely on this feature – use Message Trace instead Could eventually be removed from Exchange Admin Center for Office 365 End users will still be able to get Delivery Reports for themselves, however: Delivery Reports can only be searched for within a few days of message being sent (after which an error may occur) No immediately planned improvements

20 Scenarios for Message Trace

21 Check to see if there is any record of the message (if no record, then youll need to check with the sender) Check hygiene results Look for hints about where it may have gone (forwards, rules, etc.)

22 Make sure the message was received from Outlook client (if not, troubleshoot Outlook) Look for SMTP SEND Event

23 Future

24 Remain committed to additional investments to Message Trace Top priority: Usability & performance Goal: bring more detail to Basic Message Trace Search by Subject – still on our radar, no current ETA Soon - View message headers in quarantine

25 Please answer the survey questions posted at the end of this meeting. Let us know what sessions you want! Email Heather Correa at Feel free to give feedback too.

26 Q&A and Feedback

27 Feedback received about maximum of 15 queries per day. We will continue to monitor performance and allow additional queries if possible. Support does not currently have access to run queries on behalf of customers except in extreme cases. Consider using e- discovery features for legal discovery matters. Feedback received about up-to 8 hours to process. This only applies to the new Historical Search feature. Two questions came up about emails blocked by DNS BLs / IP reputation. These emails will be rejected at the perimeter, and the sending server must generate an NDR. All of this happens without Office 365 accepting the message or even getting a msg id. Therefore these messages do NOT show up in Message Trace. Messages which are content filtered, do show up im Message Trace. In addition, you can report on both types of rejections using the Received Spam Report (note IP blocked):

28 © 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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