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IMPROVED RESPONDENT EXPERIENCE AND QUALITY THROUGH FEEDBACK Anneli Ström, Statistics Sweden.

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Presentation on theme: "IMPROVED RESPONDENT EXPERIENCE AND QUALITY THROUGH FEEDBACK Anneli Ström, Statistics Sweden."— Presentation transcript:

1 IMPROVED RESPONDENT EXPERIENCE AND QUALITY THROUGH FEEDBACK Anneli Ström, Statistics Sweden

2 Content Purpose Technichal solution Information in the feedback report Who will recieve the report? Evaluation The feedback report in the future 2

3 Feedback Motivate the respondents - Outcome of the survey - Comparision with other surveys Feedback is recieved in a positive way 3

4 Purpose of our feedback report To motivate the respondents. To reduce non-responses and shorten production time. To increase data quality and the number of re- contacts. 4

5 Technical solution Uses the same technical solution as the web based collection. Tables with aggregated data from the different surveys. Updated daily 5

6 Information in the feedback report 6

7 7

8 Who will recieve the report? 8

9 Evaluation 290 municipalities 87 officials from 79 different municipalities answered the form. 70 had looked at the report and thought it was helpful for the reporting 24 contributed with suggestions for improvement 6 had not looked at the feedback report 9

10 Evaluation Highly appreciated An easy way to check the vadility Good overview Found errors to correct Positive that it arrived shortly after they reported the data 10

11 Evaluation More detailed information is desired More measures for quality controls Put the data in relation to a reference point 11

12 The feedback report in the future Development to suit the needs. Improve and expand the existing feedback report. Make it available for non-governmental schools. Add more calculations and comparisions. Evaluate whether the method can be used more genrerally in both business and public sector. 12

13 Thank you!


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