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Organization Development and Change

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Presentation on theme: "Organization Development and Change"— Presentation transcript:

1 Organization Development and Change
Chapter Eight: Feeding Back Diagnostic Information Thomas G. Cummings Christopher G. Worley

2 Learning Objectives for Chapter Eight
To understand the importance of data feedback in the OD process To describe the desired characteristics of feedback content To describe the desired characteristics of the feedback process Cummings & Worley, 8e (c)2005 Thomson/South-Western

3 Possible Effects of Feedback
Feedback occurs No Change NO Is the energy created by the feedback? YES Energy to use data to identify and solve problems What is the direction of the feedback? Energy to deny or fight data Do structures and processes turn energy into action? Failure, frustration, no change NO Anxiety, resistance, no change YES Change Cummings & Worley, 8e (c)2005 Thomson/South-Western

4 Determining the Content of Feedback
Relevant Understandable Descriptive Verifiable Timely Limited Significant Comparative Unfinalized Cummings & Worley, 8e (c)2005 Thomson/South-Western

5 Effective Feedback Meetings
People are motivated to work with the data The meeting is appropriately structured The right people are in attendance knowledge power and influence interest The meeting is facilitated Cummings & Worley, 8e (c)2005 Thomson/South-Western

6 Survey Feedback Process
Members involved in designing the survey The survey is administered to the organization The data is analyzed and summarized The data is presented to the stakeholders The stakeholders work with the data to solve problems or achieve vision Cummings & Worley, 8e (c)2005 Thomson/South-Western

7 Limitations of Survey Feedback
Ambiguity of Purpose Distrust Unacceptable Topics Organizational Disturbances Cummings & Worley, 8e (c)2005 Thomson/South-Western

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