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Organization Development and Change Thomas G. Cummings Christopher G. Worley Chapter Eight: Feeding Back Diagnostic Information.

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Presentation on theme: "Organization Development and Change Thomas G. Cummings Christopher G. Worley Chapter Eight: Feeding Back Diagnostic Information."— Presentation transcript:

1 Organization Development and Change Thomas G. Cummings Christopher G. Worley Chapter Eight: Feeding Back Diagnostic Information

2 Cummings & Worley, 8e (c)2005 Thomson/South-Western 8-2 Learning Objectives for Chapter Eight To understand the importance of data feedback in the OD process To describe the desired characteristics of feedback content To describe the desired characteristics of the feedback process

3 Cummings & Worley, 8e (c)2005 Thomson/South-Western 8-3 Possible Effects of Feedback Feedback occurs What is the direction of the feedback? Is the energy created by the feedback? No Change Do structures and processes turn energy into action? Change Failure, frustration, no change Anxiety, resistance, no change Energy to use data to identify and solve problems Energy to deny or fight data NO YES NO YES

4 Cummings & Worley, 8e (c)2005 Thomson/South-Western 8-4 Determining the Content of Feedback Relevant Understandable Descriptive Verifiable Timely Limited Significant Comparative Unfinalized

5 Cummings & Worley, 8e (c)2005 Thomson/South-Western 8-5 Effective Feedback Meetings People are motivated to work with the data The meeting is appropriately structured The right people are in attendance –knowledge –power and influence –interest The meeting is facilitated

6 Cummings & Worley, 8e (c)2005 Thomson/South-Western 8-6 Survey Feedback Process Members involved in designing the survey The survey is administered to the organization The data is analyzed and summarized The data is presented to the stakeholders The stakeholders work with the data to solve problems or achieve vision

7 Cummings & Worley, 8e (c)2005 Thomson/South-Western 8-7 Limitations of Survey Feedback Ambiguity of Purpose Distrust Unacceptable Topics Organizational Disturbances


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