IU Survival Guide for International Students (Non-student version)
Top 10 Ask for help Use electronic resources Find a place to live Deal with money issues Stay healthy Tech support Know where to shop Use campus resources Have fun! Learn the IU Fight Song
Survival Tip #1: Ask for help! Office for International Services International Center Bursar Registrar Academic Department Housing Staff Library Staff Any service office!
Survival Tip #2: Use Electronic Resources IU E-mail Account OneStart iStart Connect-IN OnCourse Knowledge Base IU Web Sites www.h2o.iub.edu
Survival Tip #3: Find a place to live (and follow the rules…..) On-Campus Residence Halls (required for freshman) Apartments Move-in Day is Aug. 20 RPS.indiana.edu Off-Campus Apartments Houses to rent See OIS web site, handbook and lunchtime vendors to start
Survival Tip #4: Deal with the Money Issues Bursar Bills Social Security Taxes Working
8 Paying it Safe everything you need to know about e-billing Sally K. Brann Senior Assistant Bursar
999 Overview of the Office of the Bursar Indiana Universitys Office of the Bursar is located on the ground floor of Franklin Hall in Room 011. Conveniently located on the corner of Kirkwood and Indiana next to the Sample Gates. The office is open from 9:00 AM to 4:00 PM Monday through Friday.
10 Overview of the Office of the Bursar generating billing statements processing payments distributing refunds overseeing QuikPAY, the online payment system providing support to students and families through the billing and payment process Key functions of the Office of the Bursar include: The Office of the Bursar centrally administers IUs major billing operations.
11 Suggestions for success Some suggestions to help you have the best possible experience with the Office of the Bursar: Make sure you check your IU e-mail account often – this is our primary method of communication Decide early whether or not you want to create an authorized payer account Get familiar with QuikPAY and CAREFULLY read your statement Visit the Office of the Bursar website to see current payment due dates, fees, and rates: http://bursar.indiana.edu
12 Overview of the Billing and Payment Process Fees to be paid by the student are sent by different university units to the Office of the Bursar. These fees include but are not limited to RPS housing fees, Health Center fees, tuition fees, mandatory fees and Library fees. Fees are totaled Credits are applied Statement is generated Payment is sent by student Refund is sent to student 123 4a 4b
13 Overview of the Billing and Payment Process Any financial aid is applied to the students bursar account. This information is provided by the Financial Aid office, IU departments, and sponsors and includes any scholarships, grants, and loans. Payments made by the student or authorized payer are posted to the account. Fees are totaled Credits are applied Statement is generated Payment is sent by student Refund is sent to student 123 4a 4b
14 Overview of the Billing and Payment Process Each month, an electronic statement is generated. Students, and authorized payers, will be sent an e-mail notification of a new statement indicating any unpaid balances, current fees, and either the amount owed or the amount to be refunded. The statement is available on the QuikPAY system through OneStart. Each month, an electronic statement is generated. Students, and authorized payers, will be sent an e-mail notification of a new statement indicating any unpaid balances, current fees, and either the amount owed or the amount to be refunded. The statement is available on the QuikPAY system through OneStart. Fees are totaled Credits are applied Statement is generated Payment is sent by student Refund is sent to student 123 4a 4b
15 Overview of the Billing and Payment Process New charges on a bill are due typically the 10th of the following month. Past due balances are due immediately. As the primary account holder, each bill is addressed to the student. You are ultimately responsible for timely payment of the bill. Payment can be made by check, cash or online from a checking or savings account. New charges on a bill are due typically the 10th of the following month. Past due balances are due immediately. As the primary account holder, each bill is addressed to the student. You are ultimately responsible for timely payment of the bill. Payment can be made by check, cash or online from a checking or savings account. Fees are totaled Credits are applied Statement is generated Payment is sent by student Refund is sent to student 123 4a 4b
16 Overview of the Billing and Payment Process Fees are totaled Credits are applied Statement is generated Payment is sent by student Refund is sent to student 123 4a 4b If a refund is owed, it will be sent directly to the student. Important: Once a refund is distributed, the student is responsible for ensuring that those funds are available to pay future fees. If a refund is owed, it will be sent directly to the student. Important: Once a refund is distributed, the student is responsible for ensuring that those funds are available to pay future fees.
17 Important notes about registration, tuition, and fees After you register, an account statement will be generated and will show charges for term course fees, mandatory fees, course-related fees, and any optional fees selected at registration (football tickets, Auditorium tickets, etc). Students registering during International Orientation will be sent an e-mail notification of e-bill availability by September 20 and payment will be due on or before October 10.
18 Important notes about RPS charges Room and meal charges from Residential Programs and Services (RPS) for residence halls (dormitories) are billed on your bursar account. One-half of your annual housing contract for your room and meal plan will be billed each term. Spring contract charges will be due December 10. Students living in University apartments are billed each month. Miscellaneous costs associated with living in the residence halls are billed to the bursar account when incurred by the student.
19 E-mail notification of e-bill availability From: IU QuikPAY Do Not Respond email@example.com@indiana.edu To: firstname.lastname@example.org@indiana.edu Date: Fri, Jul 23, 2010 Subject: YOUR IU BURSAR BILL – UPDATED INFORMATION IS NOW AVAILABLE A new bursar account statement has been added to your IU QuikPAY account. Your statement is available by visiting OneStart at https://onestart.iu.edu. Click on login button. Enter your IU network Username and Passphrase. On the Student Self-Service tab, select View/Pay Bursar Bill in the Student Information snapshot. Then follow the on-line instructions. For more detailed instructions or additional information regarding QuikPAY, please refer to your campus bursars office web site. NOTE: This message was automatically generated. Please do not respond to this e-mail address: it is used only by an automated system and is not monitored for responses.https://onestart.iu.edu
20 Where do I find my e-bill? http://www.onestart.indiana.edu http://www.onestart.indiana.eduOnline using OneStart at http://www.onestart.indiana.eduhttp://www.onestart.indiana.edu On the login page, click View/Pay Bursar Bill under QuikPAY –Authorized Payers use the Authorized Payer Access link Enter your IU Username and Passphrase & click the login button You can also see current balance and new transactions in QuikPAY
21 A closer look at a sample bill The bill that the student or authorized payer views on QuikPAY will have four key areas. 1 2 3 4
22 A closer look at a sample bill In addition to university specific information you will also find the following in the header of the each statement: 1 Statement Date ID Information Due Date Previous Balance Minimum Due Total Due
23 A closer look at a sample bill The statement details will include charges, financial aid disbursements, and anticipated financial aid for that statement period. 2
24 A closer look at a sample bill The Office of the Bursar will use the message section to share any important billing information. Past messages have included: 3 Information about billing inquiries Late payment fees Fee payment and financial aid disbursement
25 A closer look at a sample bill The bottom of the bill includes a payment stub which includes: 4 Name of the student URL for OneStart Billing Summary Address for the Payment Processing Center
26 Payment options There are several options to pay your bill: On-line using OneStart at http://www.onestart.iu.eduhttp://www.onestart.iu.edu Check or money order mailed to return address on statement Cash, check, or debit card payment in Franklin Hall 011 Wire transfer – see bursar web site for full details Pay Minimum Due (includes service fee) by the Due Date to pay in installments and avoid getting a late fee.
28 Summary Our top four tips for paying it safe: 1.Contact the Office of the Bursar as soon as you have a question or concern 2.Pay your bills on time to avoid late fees 3.Read all e-mails and other information from our office 4.Send e-mail questions to email@example.com
29 Overview of the Office of the Bursar You can contact us by: E-mail: firstname.lastname@example.org@indiana.edu Phone: 812.855.2636 Fax: 812.855.7535 Mail: Indiana University Office of the Bursar Franklin Hall, Room 011 601 East Kirkwood Avenue Bloomington, IN 47405-1223 Come in to see us Questions?
Social Security Cards Everybody wants one – few need one F-1 vs. J-1 WAIT for 3 weeks!
Process for Social Security cards 1. F-1s need a job 2. Know where youll live 3. Request a letter from OIS 4. Visit SS office & complete application SAA trip
Taxes Timing: When you get a job AND/OR February-April International Tax Questionnaire https://www.fms.iu. edu/tax/forms/ques tionnaire.pdf https://www.fms.iu. edu/tax/forms/ques tionnaire.pdf Filing for Taxes CINTAX VITA Volunteers (Watch for e-mails)
Work! On-Campus Job Fair Non Work-Study Job Fair August 27, 2010 1:00 - 3:00 p.m. IMU - Alumni Hall
…..and more on Work! On campus hourly jobs: www.indiana.edu/~career Graduate Assistantships: http://www.indiana.edu/~gradgrnt/index.html
Survival Tip #5: Stay Healthy Mandatory Health Insurance Aetna Student Health Insurance Billed automatically $892 for the year ($340 for Fall) Optional Dental Waiver Process Use iStart Meet required coverage levels Be in place by Sept. 30 File BEFORE Sept. 8
More on insurance….. Dependents require coverage too – separate enrollment process ID Cards will arrive in the mail – temporary cards in bags
Where to get Medical Care? On Campus Prompt Care/First Health/CVS Minute Clinic Private Doctors/Networks Hospitals (See Orientation Handbook) Dont forget mental health! Counseling & Psychological Services (CAPS) - Student Health Center – 4 th Floor!
Survival Tip #6: Tech Support Help & Support UITS is your friend www.kb.iu.edu Support Desk – Wells Library Free software Computer discounts http://nu2it.iu.edu/iub Basic Rules http://informationpoli cy.iu.edu/policies/uni versity.shtml http://informationpoli cy.iu.edu/policies/uni versity.shtml Dont plagiarize Respect labs
Survival Tip #7: Know where to shop! Shopping Malls Discount Stores Thrift Shops Specialty Stores Special Events: International Furniture (and Household Items) Give-Away For NEW internationals students, scholars, and families Saturday, August 21 9:00am Sherwood Oaks Christian Church Registration is required to attend this event. Register by 12noon on Friday, August 20 For more information & online registration: www.iubism.org/furniture.htmwww.iubism.org/furniture.htm Hoosier to Hoosier Sale Day Sale Day: Saturday, August 21, 2010 Memorial StadiumMemorial Stadium West Concourse - Gate 5 7:30-9am: $5 early bird special admission 9-3pm: free admission CASH ONLY, PLEASE! Free transportation is provided for those who need it from the following locations: Evermann/Red Bud - 8:30am Eigenmann Hall - 8:30am Fountain Park - 8:30am All furniture & household items will be delivered to your home.
Survival Tip #8: Use IU Resources Personal RAs (Resident Assistants) Religious Organizations Escort Service Culture Centers Academic Academic Advisors Info Commons Academic Support Centers Student Academic Center Writing Tutorial Services English Improvement
The International Center www.indiana.edu/~intlserv
Survival Tip #9: Have FUN!!! Sports – Watching or playing Music Museums Student Organizations Upcoming Events Welcome Week Rec Fest (Aug 27) SAA Kick-Off Party (9/2) Taste of IU IMU Tours Soccer Tailgate Worlds Fare
Survival Tip #10: Learn the IU Fight Song! http://alumni.indiana.edu/about/fun/fightsong.shtml
Indiana, Our Indiana Indiana, Our Indiana Indiana, we're all for you We will fight for the Cream & Crimson, For the glory of Old IU Never daunted, we cannot falter In the battle, we're tried and true Indiana, Our Indiana Indiana, we're all for you! Go Hoosiers!