1 Multi-Level Network Marketing Presentation Project Proposal Prepared by Tony Coleiro M.B.A., F.I.H., F.INST.T.T., F.I.S.M.M., F.T.E. Project Proposal Prepared by Tony Coleiro M.B.A., F.I.H., F.INST.T.T., F.I.S.M.M., F.T.E.
2 Destination Management Consultancy Company Tourism Consultancy offers a wide array of services to destinations in the tourism-, hospitality- and leisure industry. Services include strategy planning, business planning, marketing planning, marketing representation, training and recruiting. The solutions we provide support your organization at strategic, tactical, and operational level. Our clients are accommodations, attractions, Tourism Boards and government bodies worldwide. Regardless of your organizations background, size, or location; we offer custom made advice and executive support that makes you reach your goals. Our team of specialists and consultant, is multi-lingual. With multiple years of global working experience and a sound understanding of the international tourism market, they are familiar with different cultures and -environments and hence act according to them. We believe in transparency in our work and dedication to your case. No matter if your project centers around hotel marketing, research in tourism trends or sustainable tourism development: we work on your assignment with the same dedication as you. We involve your staff and let them create a sense of ownership of what is being enrolled.
7 TC- Consult TC- Consult Mission Helps identifying, amongst the mass of information or offers available all over the world, what is really the answer to the individuals needs Gives common needs the strength of a large number of people by aggregating them around special areas of interest (Community), could they be web users communities or off-line networks TC-Consult Keeps in mind that TC-Consult trade union members are its real partners TC-Consult Makes Trust the key word of TC-Consult policy since its members, and partners, know that each service will respond to their needs and their profiles will be used exactly for their purposes. Users real needs does not only mean satisfying the final customer needs, (BtoC or CtoC areas ) but also satisfy the Enterprises needs (BtoB or BtoE areas), with dedicated sites for the encounter of demand-offer exchange and special services, such as news letters or consultancy. Exploit new media and the global world potentiality in order to interpret users real needs the Advisor Together is better
8 TC-Consult TC-Consult Communities For each identified community (Travel, Insurance, Fashion, Healthcare etc.) a new brand is created and is supported by specific strategic partnership and adequate structures
9 Tc-Consult Tc-Consult Corporate Partners Tour Operator (T.O.) license A DMC operation A Destination Management Company is an organization whose main business is derived from the promotion and provision of services relating to Tourism, for specialized and niche markets, required by end consumer on-line & off-line (Insurance, Healthcare, Academy courses, Corporate, Shipping & Yachting, Time Sharing, Religious Tourism…) Tc-Consult is the Licensed Travel Management Company The structure
10 Tc-Consult For the best service Club - net Together is better CEO Business Corporate Manager Land, Sea Transport Executive Airlines Reservations Executive Communications & PR Executive Sales & Marketing Executive Airlines & Airports Management will be co- ordinates by Amadeus, e- commerce department Club – net Network Marketing Company Objectives of TC-Consult A:To operate a Tour Operating Business B:To act as an agent and/or broker of any other travel agency, Airline and / or shipping line both locally and/or foreign owned C:To provide transport, accommodation or any other service to any person both locally and abroad. D:To provide any service, which may be requested by any person or company directly or indirectly related to Tourism industry. E:To import, purchase or acquire, all sorts of goods for consumption or resale in relation to the tourism industry and / or any other items or services which may be deemed fit the directors. F:To carry on the business and act as operators/consultants providing direct and ancillary services and know-how in all areas connected or relating to management, marketing, public relations, operations of hotels/catering establishments, online/offline incoming and outgoing tourism, car rental, hotel sales, and other related services.
11 Zone 1 USA / Canada United States # VC Tours # Left Coast Destination Bahamas: # VC Tours Caribbean # VC Tours # Caribbean Horizons Canada # VC Tours # DMC Transat Trinidad & Tobago: # Tobago Travel # Dale Abraham Charters Costa Rica - # Escapes Ecologicos # - Explore Costa Rica # Gleria De Viajes # VC Tours #MILA Latin # Agencia Mitur Hawaii : # Hawaiian Vacations All tour operators listed in the different zones are contracted to provide the following services: F.I.Ts – a selection of Hotels, Self Catering Apartments & other related properties; Airport Transfers – By Taxis, Mini Buses, & Air Conditioned Coaches with Separate Luggage Vans; Ground Services – Meeting & Greeting Facilities. Assistance on Arrival and Departures; Courier Services – Uniformed Multilingual Staff, Welcome Meetings, & Minimum 2 Visits Weekly; -Information / Fact Sheets at all Relevant Hotels / Properties; -A Variety of Half & Full Day Local Excursions; -Day or Extended Tours to Neighboring Countries; -Entertainment / Leisure / Sport Activities; -Airline / Ferry / Train Reservations Assistance; Business Services – Secretarial Services (telex, fax, photocopier, and office equipment); Group & Incentives – Events Planning, Incentive, Conference, Meetings and Special Interest Tours; -Assistance with Inspection / Familiarization Visits; -Comprehensive Specialized Programmes and Incentive Highlights; -Competitive Quotations and Complete Flexibility; -Special Welcome to Receiving Country; -Separate Luggage Vans, Portage, Hotels Hospitality Desk, Groups Check In; -Supervision by Tour Operator throughout clients entire stay; -Supervisors services are to be offered round the clock, 24 hours. Other Services – Press Hand Outs, Newsletters, Country Infrastructure Update
12 ZONE 2 EUROPE Austria- # Pegasus Group # Foschilandia Belgium - # Foschilandia # Belgian Travel House Bulgaria - # Lydia Tours Baltic States # Delta Tours Albania # ATHS Tours Czech Republic - # Atypus # Pegasus Group # Foschilandia Denmark - # Vipperod Bustrafik # Travelco Finland - # Travelco France - # Foschilandia # French Adventures. Germany - # Gulliver # Foschilandia Cyprus – # Outbound Travel # Nefelis Travel Hungary - # Pegasus Group # Foschilandia Italy - # Foschilandia # Navaglia Viaggi San Marino-# Business Holidays Luxembourg # CIT-World Travel Group Malta -# TC - CONSULT. Netherlands -# Foschilandia Poland - # Orbis Travel # Foschilandia Portugal - #Citur # Foschilandia Switzerland - # Foschilandia Romania -# Romantic Travel # Marshal Turism # Job & Joy Travel Spain - # Foschilandia # Viajes Gamma Tours Sweden - # Travelco United Kingdom -# Foschilandia Russia - # Anastasia Tours # Infinity Tours Georgia - # Levont Tours Croatia - #Foschilandia # Astarea Tours # Atlas Tours Estonia - # Delta Tours Greece - # Yalos Tours # DLS Holidays # Foschilandia # Travel Bag # Corfu Xenos
13 ZONE 3 AFRICA Egypt - # Fly Well Travel Libya - #Azar Tours Morocco - #Hyatt Voyage Kenya - #Game World Namibia - #Visit Namibia South Africa – # Scan Tours # Southern Circle Tours & Safaris # Safari Seekers # KwaNyathi Tours & safaris # Ubuntu Safaris # Wilderness Explorers Tunisia - #Cesar Voyage Tanzania – # Bushbuck Safarise Madagascar – # Eco Tours # Setam Zanzibar- # Robinson Holidays All tour operators listed in the different zones are to follow up the contracted method of payment: #Regular News of the Development in Tourism in their respective Country and any relative activities to Airlines, Tourist Boards etc… #The Tour Operator / Handling Agent shall pass necessary information for costing Tour Programmes / Inclusive or non Inclusive and tailor-made programmes, Individual and Group rates, Special offers, incentive schemes and any other related air, land or sea pricing. #The Tour Operator / Handling Agent has to provide all the necessary promotional material and other sales aides required to be down loaded on the web site. #All invoices are to be forwarded via e-mail or normal procedure to TC – CONSULT in the name and address given as soon bookings are made. TC - CONSULT will follow that payments will be made prior to departure of clients. Commissions are to be accounted for if Excursions are pre-booked by Clients. #TC - CONSULT guarantees the payment of the packages, including of Accommodation, Transfers, handling charges, excursions and other related services of the packages only for the services provided and agreed on the Contract. #As for all services, provided to TC – CONSULT Clients, Accommodation Owners, Tour Operators / Handling Agents and any other supplier responsible for services rendered will ensure at all times during the period of the stay of TC - CONSULT Clients, the structure and contents of and services and goods supplied will comply fully with all applied International laws, orders, regulation Codes recommended practice, (including those promulgated by Trading Associations in the receiving Countries) relating to Hygiene, fire and safety. #TC - CONSULT shall not undertake any burden for any complaints not being registered in the receiving Country on the Spot of the complaint.
14 ZONE 4 ASIA / PACIFIC Australia – # Suncity Tours # DIVErsion Dive Travel # Australian Motorcycle Tour Armenia –# Avarayr Tours Bangladesh – # Journey Plus Tour Operator China - # Golden Shine Travel # Yunnan Overseas Travel Cambodia - #Golden Shine Travel Goa – # Melo Tours Hong Kong - # Golden Shine Travel # -Jet Way Express Travel # Sky Fortune T & T India – # Travel Spirit International # Amar Tours & Travels # Central Adventures # Bharat Travel Services # Potala Tours & Treks # Highland Tour Operator # Imaginative # India Guide Tours # Indian Sheperd Camps & Adventures #Desert Adventures & Safaris # Avian Tourism Jordan - # Dead Sea Beach Tours # Al-Karmel Travel & Tourism # Dar Essalam Tourism # Travel Link # Adonis Travel # Touran Zamin Tour & Travel Agency Kerala- # Sundale Kingdom of Bhutan - # Masagang Tours & Travel Lebanon -# Adonis Travel Nepal - # Shakti Travels # Gorkha Travels # Mt.Manaslu Adventure & treks # Blue Bird Travel # Lukla travel & tours # Sherpa Travel Service # Nepal Sanctuary Treks # Travel Planner North Korea - Koryo Tours Pacific – # Hideaway Holidays Papua New Guinea - # DIVErsion Travel Philippines –# Golden ShineT ravel # Action Divers # Swagman Travel Sri Lanka - # Dynamic Lanka # Jetwing Travels # Capital Tours
15 ZONE 5 LATIN / SOUTH AMERICA Argentina - # VC Tours # MILA Tours Bolivia # Ranft Turismo # Orquidea # Crillon Tours # VC Tours # MILA Tours Brazil # VC Tours # MILA Tours Colombia – # Panamericana de Viajes # VC Tours # MILA Tours Cuba # VC Tours # MILA Tours # Galeria de Viajes Ecuador – # Ranft Turismo #- Ecuadorian Tours # VC Tours # MILA Tours Guatemala # Avinsa Tikal Travel Galapagos Islands – # Andando Tours Jamaica – # Jamaica 4 Less Mexico – # VC Tours # MILA Tours Nicaragua – # Careli Tours Panama– # VC Tours # MILA Tours Paraguay- # VC Tours # MILA Tours Peru -# Ranft Turismo #- Kinjyo Travel Services # VC Tours # MILA Tours St.Domingo - # VC Tours Uruguay # VC Tours # MILA Tours Venezuela- # VC Tours # MILA Tours
16 ZONE 1 Res / IT Supervisor ZONE 2 Res / IT Supervisor ZONE 3 Res / IT Supervisor ZONE 4 Res / IT Supervisor ZONE 5 Res / IT Supervisor A RESERVATIONS online database # 130 countries – Europe, Africa & Middle East, Us & Canada, Central America, Mexico & Caribbean, South America, Asia Pacific. # 48,426 Travel Agencies having 134,327 Terminals # 8,219 Airline Sales Offices having 71,331 Terminals # 225 Tour Operators (M.P.Network) # Owner Airlines - 3 No. # Markets/NMCs – 134 # Airlines Storing Flight Sch. 744 # Airlines Bookable – 505 # Amadeus User Airlines – 112 # Hotel Chains – 319 # Hotel Properties - 51,302 # Hotel Properties - 17,000 # Car Rental Companies – 48 # Car rental locations – 23,500 # Global GDS Market Share – 34.3% An INFORMATIVE online database assisting TC – CONSULT Web users to choose from the following:: # Over 500 Airlines and 650,000 flights world-wide; # Selection of flights by: Preferred Airline, Departure Airport Departure Time Connecting Airport # Obtain vital details on travel options between airport and city centres; # Selection of 17,000 Ideal Hotels at the right location, facilities and additional benefits mainly for Corporate business; # Information about local business and cultural facts, and places of interest in more than 145 Countries world-wide; # Information about passports, visa Requirements, and Health precautions; # Information and access to over 300 Airport VIP Lounges in over 60 Countries World- Wide. WEB SITE / DATABASE
17 Individual Zone Travel Consultants (Multi-lingual) Individual Zone Travel Consultants (Multi-lingual) In each and every zone/country, a Travel Guide bilingual consultant is to be provided by Tour Operators for online/offline guidance to TC - CONSULT Internet users. www.tc-consult.com.mt Open Markets e-Business Suite Content Management & Delivery Commerce Management Online marketing end personalization Online / Offline Specialized Departments Online / Offline Specialized Departments SOFTWARE COMPANY Health & Care Fashion & Beauty Culture, Arts & Archeology Insurance Shipping & Yachting Corporate Business Sports & Leisure Religious Tourism FIT / Conf. / Inc. Tourism Academic Academic Trade Unions health-net.comfashion-net.comculture-net.com insurance-net.comshipping-net.com corporate-net.comsports-net.com travel-net.comacademic-net.com
18 SPECIALISED TOURISM PACKAGES / ADVISORY SERVICES Corporate: Business to Business Individual: Business to Individual Web User Corporate Business Online/Offline Consultancy Services Venture Capital Investments Mergers & Acquisitions Project Evaluations & Analysis Joint Venture Advisory Location of Trading Partners Search for financial Partners Setting onshore/offshore / ITC Acquisitions / Take-over's & Corporate Mergers Registrations of Trade Marks Registrations of Patents & Copyrights Technology Management Property Analysis & Sales Technology Exchange Incubator Fashion & Beauty Online / Offline Consultancy Services Exhibitions Programmes Beauty Pageants (Children & Adults) Seminars & Conferences Fashion Photographic Shoots Packages New Product Launches # Participations # International Beauty Pageants International Permanent Representation International Magazines/Brochures Consultants & Providers On Line/Offline Fashion & Beauty Care Skin Care Make-up Body Toning & Nutrition Shipping & Yachting Online / Offline Consultancy Services Registration of Vessels Bareboat Charter Registrations Registrations of Mortgages Tax Exemptions Preferential Treatments Yachting berthing facilities Chartering Services Academically & Educational Language Study Tours Online / Offline Consultancy Services Individual Tuition/Group Tuition Absorption / Intensive Courses Combination / Special Courses Academically Degrees Jurisprudence Degrees Medical & Paramedics Degrees Engineers & Technical Diploma Scientists Degrees Bankers and Finance Diplomas People in Tourism & Hospitality Ecologists Courses Language Courses Social & Third Age Courses
19 Religious Tourism Online / Offline Consultancy Services Media – News, TV & Radio, Magazines Controversies–Religious Matters Prayers, Confessions, advice on line Resources, Literature, Registries Seasonal activities, Vatican, Cardinals Church Authority, History Documentation - Encycliates, Catechism Evangelization -Apologetics, Converts Liturgy – Reform, Art, Shrines Morals - Social Justice, Individual Ass. Scripture – Online Bible Study Pilgrimages Sports & Leisure Online / Offline Consultancy Services Detailed Sportsmen profiles Sport Search Facility Match/Games results /team facilities Clubs and Federations Information Training Camps services Communicate directly with sporting web sites Health & Care Online / Offline Consultancy Services Tourist Medical Oriented Services Preventive Care Programmes Chronic Tourist Patients Preventive Care Programmes Surgical Interventions Interventions On Line Executive Screening Packages Healthy Lifestyle Programmes Blood Investigations Cosmetic Surgery Cosmetic Medical Treatment (NS) Medical Lab Services Dietary Clinic on Line Health Profile Analysis Vacationer Dialysis Therapy Health & Beauty Programmes Video-Call Medical Assistance Online Health Medical Clinic By Touring Medicate Co-op Insurance & Corporate Online / Offline Consultancy Services Personal Accident Policies Home & Motor Policies Yacht & Small Craft Policies Travel Policies & New Health Covers The Marine Cargo Insurance Policies The Shopkeepers Combined Policies Comprehensive Life Policies Investments Funds Re-Insurance Corporate Covers Tourist Health Discount Card Policy FIT, Conference & Incentives Tourism &Time Sharing Online / Offline Consultancy Services Tour Operating /Tour Planning Accommodations –Reservations Incentive Programmes Conferences & Conventions Excursions – Holiday Packages Car Rentals & Transfers Guide / Courier Services Time Sharing Reservation Network Flight, Excursions, Ferry, Train Ticketing Services Airport Handling Travel Insurance
20 ZONE 1 USA / CANADA Air Canada Airborne Express Air Nova Airtran Airways Alaska Airlines Aloha Airlines American Airlines American Int.Airways American Trans Air America West Airlines Atlas Air Burlington Air Express Canada 3000 Canadian Airlines International Carnival Airlines...now Pan Am Comair. The Delta Connection Continental Airlines Delta Airlines Delta Express DHL Worldwide Express Eastwind Airlines FedEX First Air Frontier Airlines Hawaiian Airlines Kiwi International Air lines Laker Airways Mesaba Airlines
"name": "20 ZONE 1 USA / CANADA Air Canada Airborne Express Air Nova Airtran Airways Alaska Airlines Aloha Airlines American Airlines American Int.Airways American Trans Air America West Airlines Atlas Air Burlington Air Express Canada 3000 Canadian Airlines International Carnival Airlines...now Pan Am Comair.",
"description": "The Delta Connection Continental Airlines Delta Airlines Delta Express DHL Worldwide Express Eastwind Airlines FedEX First Air Frontier Airlines Hawaiian Airlines Kiwi International Air lines Laker Airways Mesaba Airlines
21 ZONE 2 EUROPE AB Airlines Adria Airways Aer Lingus Aeroflot-A Russian airline Aero Lloyd Aerosweet Airlines Air Atlanta Air Baltic Air Europa Air France Air Lithuania Air Littoral Air Malta Air Mauritius Air One Air Seychelles Air UK AirWorld Alitalia AOM French Airlines Armenian Airlines Austral Lineas Austrian Airlines Balair/CTA Balkan Bulgarian Airlines Braathens S.A.F.E British Airways British Mediterranean Airways British Midland City Bird Airlines Condor Corsair CSA Czech Airlines Deutsche BA Eurowings Finnair Flying Enterprise Greenlandair Hungarian Airlines Iberia Airlines Icelandair JAT Yugoslav Airlines Jersey European Airways KLM Korsar Lauda Air Lithuanian Airlines LOT Polish Airlines LTU Lufthansa Luxair Maersk Air Maley Hungarian Airlines Manx Airlines Nordic European Airlines Olympic Airways Portugalia Airlines Sabena SAS SATA Air Acores Skyways SE Spanair Swissair Swissair Operations TAP Air Portugal TAROM Romanian Air Transport Transaero Air Carrier Transwede Turkish Airlines Tyrolean Ukraine International Airlines Virgin Atlantic Virgin Express Volga-Dnepr Airlines WestJet Airlines Wideroe NO
22 ZONE 2 EUROPE AB Airlines Adria Airways Aer Lingus Aeroflot-A Russian airline Aero Lloyd Aerosweet Airlines Air Atlanta Air Baltic Air Europa Air France Air Lithuania Air Littoral Air Malta Air Mauritius Air One Air Seychelles Air UK AirWorld Alitalia AOM French Airlines Armenian Airlines Austral Lineas Austrian Airlines Balair/CTA Balkan Bulgarian Airlines Braathens S.A.F.E British Airways British Mediterranean Airways British Midland City Bird Airlines Condor Corsair CSA Czech Airlines Deutsche BA Eurowings Finnair Flying Enterprise Greenlandair Hungarian Airlines Iberia Airlines Icelandair JAT Yugoslav Airlines Jersey European Airways KLM Korsar Lauda Air Lithuanian Airlines LOT Polish Airlines LTU Lufthansa Luxair Maersk Air Maley Hungarian Airlines Manx Airlines Nordic European Airlines Olympic Airways Portugalia Airlines Sabena SAS SATA Air Acores Skyways SE Spanair Swissair Swissair Operations TAP Air Portugal TAROM Romanian Air Transport Transaero Air Carrier Transwede Turkish Airlines Tyrolean Ukraine International Airlines Virgin Atlantic Virgin Express Volga-Dnepr Airlines WestJet Airlines Wideroe NO
23 ZONE 3 AFRICA Air Afrique Air Nambia Air Zimbabwe Alliance Airlines Ghana Airways Interair Kenya Airways Nouvelair South African Airways South African Express Airways Sun Air Uganda Zimbabwe Express Airlines
24 ZONE 4 ASIA / PACIFIC Aero Asia \air Caledonie Int. Air China Air India Air Lanka Air Nauru Air New Zeland Air Niugini Air Pacific Air Vanatu All Nippon Airways Ansett Australia Ansett New Zeland Asiana Airlines Bangkok Airways Biman Bangladesh Airlines Bouraq Indonesia Airlines Cathay Pacific Airways China Airlines China Eastern Airlines China Southern Airlines China Yunnan Airlines Continental Micronesia Dragon Air EVA Airways Far Eastern Air Transport Flight West Airlines Garuda Indonesia Hainan Airlines Indian Airlines Japan Air Lines Japan Air System Japan Asia Airways Korean Air Malaysian Airlines Mandarin Airlines Mongolia Airlines Orient Avia Pakistan International Airlines Pelangi Airways Philippine Airlines Polynesian Airlines Qantas Airways Royal Air Cambodia Sempati Air Si Chuan Airlines SilkAir Singapore Airlines Skywest Airlines Solomon Airlines Thai Airways International TransAsia Airways
25 ZONE 5 LATIN / SOUTH AMERICA ACES Colombia Aero Continente Aero Costa Rica Aerolineas Argentinas Aeroliners Internacionales aeromexico AeroPeru Air Aruba Air Jamaica ALM Antillean Airlines Aserca Airlines Avensa Guyana Airways Intercontinental de Aviateca BWIA Cayman Airways Copa Cubana De Aviacion aviacion LanChile LASCA LIAT Lloyd Aero Boliviano Mexicana Airlines Rio-Sul SAETA Taca International Airlines Tam Airlines Trans Brazil Varig Vasp NICA Nordeste Linas Ae'reas Pantanal Linhas Aereas MIDDLE EAST Arkia Israeli Airlines Cyprus Airways Cyprus Turkish Airlines El Al Emirates Gulf Air Middle East Airlines Qatar Airways Royal Air Maroc Royal Jordanian Airline Royal Wings Airlines Orca Air Saudi Arabian Airlines Yemen Airways
26 TC - CONSULT Corporate Partners The partnerships TC - CONSULT can count on signed agreements with more than 200 world-wide Tour Operators which will involve thousands of local agencies especially selected in each country (130 destination countries, 20.000 target agencies……). The basis for an international tourism franchise network More the 200 world-wide Tour Operators Amadeus Global Travel Distribution S.A. Amadeus is a Global Distribution System providing distribution, marketing and sales tools to travel professionals around the globe 34,3% of world travel booking services market (market leader) 707 airline companies, 48.000 travel agencies, 70.000 hotels Web Call Centre Providing its Call Centre 40 up to 60 workstations, 90 ISDN lines, multilingual operators, 24h / 7 days services, Video Telephony Integration, Multimedia Applications…….
27 Destination Management Company Definition: A Destination Management Company (DMC) is an organization whose main business is derived from the promotion and provision of services relating to Tourism, for specialized and niche markets, required by end consumer on-line & off-line. Health & Care Insurance Culture & Arts Fashion & Beauty Academic & Education Shipping & Yachting Trade Union Corporate TRAVEL – F.I.T.S Sports & Leisure Music
28 All factors to be reflected in depth (refer to Business Plan - Study Audit Report) namely Tourism Considerations related to destinations, Attractions and the Developments of destinations, Tour Operation, Visitors attraction products, levels of products, Benefits sought from these attractions, Trends and markets, Segmentation of markets key factors towards these markets and other factors influencing the decision of visit attractions, business appraisals and environment, and last but not least the marketing concept, Political factors and the growing role and legislation, deregulation and privatisation, economic factors. TC - CONSULT as the helping tool and organization should consider and relate to the following issues Three should be a growing concentration on quality as attractions services, seeking in operating a quality management systems, which will be monitored at all times by the DMC The placing of more emphasis on the right recruitment or staff available on the use of approach and service A greater emphasis on marketing, which may well become the central focus of attraction operators, servicing suppliers, with an increased share of the overall budget of the operation, as the concept of being market - led becoming accepted by more and more organizations Making also sure that the suppliers will be totally controlled as to ensure that quality of the product is maintained, as this is essential for long-term success and the image of our DMC. Goal and Achievements
29 TC – CONSULT Companys Capacities TC - CONSULT in the capacity of a DMC has to monitor such situations as to acquire a better marketing role and to provide the required marketing mix for all attractions and services. The market will become increasingly global with people of different nationalities deploying a liking for a particular type of attraction, package, and or service and people from more and more countries entering the international market place. TC - CONSULT available easily reaches such globally of market trends. In terms of how the attractions and other services offered by TC - CONSULT are marketed, the future will see the increase of technology to allow attractions and services to communicate directly with DMCs transmission networks or to customers directly through DMC. Attractions are still the core of the whole tourism industry, that is why we need to be updated with all changes from time to time and that is why a good proposed network will be continuously directly connected with our customers demands.
30 TC – CONSULT Operational set-up 1 TC - CONSULT operating as a Destinations Management Company has the following main function: a)To market and promote the name of the DMC all over the world by means of Internet and e-mail and other direct or indirect means of promotion. B)It has to be known as well by direct mailing, electronic newsletters and normal paper document process to the following institutions: Professional Conference Organizers §Travel Marketing Consultants and / or Associates §Specialized Tour Operators §Incentive Houses §Individual retail Travel Agents §Airlines Offices and General Sales Agents §Corporations and Professional Bodies §Group of Companies
31 TC - CONSULT Operational set-up 2 TC – CONSULT will co-ordinate and appoints agents / Tour Operators; Subsidiary Companies; Corporate Companies from various countries as per TC – CONSULT Chronological set-up. TC – CONSULT Destinations Management Company will also initiate contacts and market research for new prospective agents and or partners in the various sectors of industry namely in those TC – CONSULT will be operating. That each and every appointed partner will produce for TC - CONSULT., its package document of the various niches available in their respective countries, inclusive of attractions and ancillary services. Trade fairs & Conference Package Programs Weekend Breaks and Holiday Package Programs Back to back Holiday Package Programs Special Interest Holiday Package Programs Stop Over Holiday Package Programs Tour Programs tailor-made packages.
32 TC – CONSULT Operational set-up 3 During the initial stage of the operation TC – CONSULT will negotiate accommodation contracts with Chain of Hotels in Europe, Eastern Europe Asian & African Countries, namely with Hilton Group, Best Western and Holiday Inns And other well known chains in the Industry. Also Conference sites are of an asset. Attractions will be considered in the future, which properties are to be down loaded on TC – CONSULT Web site That TC – CONSULT will also avail itself with Company's information / profiles, services available from Institutions, Corporations, Chambers of Commerce, Professional Bodies, Political Institutions, Insurance Principals, time sharing Clubs and others. This information is important as to enable us to open up mutual business contacts and relationships That TC – CONSULT will have an efficient computerized network connected with all its suppliers and customers for a continuous professional service. Such network is to be mobilized as to co-ordinate any enquiry coming in at any time of the day and night and information could be given from any place DMC is suggested to use the following computerized equipment, additional to all web Call centres and fully equipped computerization network system
39 Source: PhoCusWright, Inc., Sherman, CT USA Good prices Operated by preferred supplier Seemed comprehensive & unbiased Easy to use Good customer service Major reason for choosing a site to buy travel Knew name Online Travel Market
40 Source: PhoCusWright, Inc., Sherman, CT USA Online agencies Suppliers Traditional agents Dont know Who offers the best price? Travel Market
41 Source: PhoCusWright, Inc., Sherman, CT USA Who offers the best customer service? Travel Market
43 T.O. 130 DESTINATION COUNTRIES 200 TOUR OPERATORS PARTNER TC - CONSULT Off-line Network
44 Accommodation Airport Transfers Ground Services Courier services Business services Groups and Incentives Special Requisites Management & Staff Conditional Requisites 24 Hours a Day / 365 days a Year Supervision Tour Planning Groups Planning Management Conference Services -Meeting Planning. Ground Operations Requisites. For detailed services and conditions, which are also included in the contract of service and collaboration with our Partners, could be looked into our Business Plan & Audit Study report. List of services by our Tour Operators
46 USER TC - CONSULT Club Bank Account The Club - net Clubnet Membership Credit Card Partnership Funds Clubnet FINANCE (powered by HSBC) The Membership Credit Card, the centre of our strategy The User become a Member
47 Club Member ON LINE OFF LINE CLUB - net Offline & Online Worlds Web Sites (Portals) Travel Agents AON Sub-Agencies BI - Lingo Schools ……………..
48 Loyalty Strategy Club - net Club - net Members linked to the Club by his credit card Club – net Membership Credit Card ON LINE OFF LINE ON LINE STORE FRANCHISEES TLC COMPANIES network GDO RETAILERS Club Member
49 Club Development Strategy Club Development Strategy Internet + Multilevel Marketing
50 Club - net The Club can grow very fast ! The User can utilise the e-mail to envolve in the multilevel network his parents, relatives and friends worldwide. 1ST LEVEL 2ND LEVEL The e-mail is our killer application
51 Tour Operator Travel Agents Network the base of Multilevel Network The Tour Operator can contacts thousands of customers and envolve them in the Club Tour Operator Club -net 1ST LEVEL 2ND LEVEL 3RD LEVEL 4TH LEVEL OFF LINE
52 Portals Corporate Network - the base of Multilevel Network Well envolve the partners franchisees because a traditional retailer can contacts thousands of offline customers. Corporations Club - net 1ST LEVEL 2ND LEVEL 3RD LEVEL 4TH LEVEL ON LINE OFF LINE
53 Club - net Club - net can grow even faster ! The member make a travel reservation, a telephone call, etc... SUPPLIER COMMISSION 100 US$ MARK UP 50 US$ MULTILEVEL COMMISSIONS 50 US$ %
55 Health & Care Fashion & Beauty Culture, Arts & Arch. Insurance FIT Conf. & Inc. FIT Conf. & Inc. Religious Tourism Academy Time Sharing & Property Sales Time Sharing & Property Sales Shipping & Yachting Sport & Leisure Corporate ONLINE & OFFLINE SPECIALISED DEPARTMENTS
56 Tourist Medical Oriented Services Preventive Care Programmes Chronic Tourist Patients Preventive Care Programmes Surgical Interventions Interventions On Line Executive Screening Packages Healthy Lifestyle Programmes Blood Investigations Cosmetic Surgery Cosmetic Medical Treatment (NS) Medical Lab Services Dietary Clinic on Line Health Profile Analysis Vacationer Dialysis Therapy Health & Beauty Programmes Video-Call Medical Assistance Health & Care Supported by Medical Practitioners Consortium & HCA - Hospitals Corporate Group Registration of Vessels Bareboat Charter Registrations Registrations of Mortgages Tax Exemptions Preferential Treatments Yachting berthing facilities Chartering Services Cruise Liners Ground Handling Supported by Malta Maritime Authority Shipping & Yachting
57 Venture Capital Investments Mergers & Acquisitions Project Evaluations & Analysis Joint Venture Advisory Location of Trading Partners Search for financial Partners Setting onshore/offshore / ITC Acquisitions / Take-over Corporate Mergers Registrations of Trade Marks Registrations of Patents & Copyrights Technology Management Property Analysis & Sales Technology Exchange Online Brokerage (Trading Stocks online) Corporate Supported By Arthur Anderson Consultants Exhibitions Programmes Beauty Pageants (Children & Adults) Seminars & Conferences Fashion Photographic Shoots Packages New Product Launches # Participators # International Beauty Pageants International Permanent Representation International Magazines/Brochures »Consultants & Providers »On Line/Offline Fashion & Beauty Care Skin Care Make-up Body Toning & Nutrition Fashion & Beauty Supported By Modelle International
58 Speciality Group –Affinity Group Marketing and Administration –Third Party Administration –Managing General Underwriters –Wholesale Brokerage Risk Services –Global Retail Brokerage –Risk management Services –Specialty Brokerage Re Worldwide –Global Reinsurance Brokerage Consultancy Services Worldwide –Employee Benefits –Human Resources –Compensations –Change Management Insurance Supported By AON International Corporate Insurance Group Individual Tuition/Group Tuition Absorption / Intensive Courses Combination / Special Courses Academically Degrees Jurisprudence Degrees Medical & Paramedics Degrees Engineers & Technical Diploma Scientists Degrees Bankers and Finance Diplomas People in Tourism & Hospitality Ecologists Courses Language Courses Social & Third Age Courses Supported By Cambridge University, BI-Lingo Group, & Malta University Academy
59 The World Card & Welcome Packages Holiday Exchange Holiday Planner & Directory European Guide European Travel Magazines Master Membership Travel & Leisure Benefits Marketing & Sales Area Assessments Site Assessments online /offline services Facility Assessments online /offline services Unit Assessments online /offline services Guest services Assessments online /offline services Supported By RCI International Time Sharing & Property Sales Time Sharing & Property Sales Media – News, TV & Radio, Magazines Controversies–Religious Matters Prayers, Confessions, advice on line Resources, Literature, Magistrates Seasonal activities, Vatican, Cardinals Church Authority, History Documentation - Encyclicals, Catechism Evangelisation -Apologetics, Converts Liturgy – Reform, Art, Shrines Morals - Social Justice, Individual Ass Religious Tourism Supported by Millennium Religious Organisation
60 Tour Operating /Tour Planning Accommodations – Reservations Incentive Programmes Conferences & Conventions Excursions – Holiday Packages Car Rentals & Transfers Guide / Courier Services Time Sharing Reservation Network Flight, Excursions, Ferry, Train Ticketing Services Airport Handling Travel Insurance FITs, Groups Conf. & Inc. FITs, Groups Conf. & Inc. Supported By TC - CONSULT Affiliation or Associate with International Cultural, Folklore and Heritage Organizations Provide all possible means and media intended to promote in modern times to culture, folklore or / and traditions Fostering Cultural awareness and to help similar organizations to realize common responsibilities towards the preservation of Mediterranean culture, folk, And traditions as well as the identification of significant world heritage, sites by these organisations Provide relevant support to promote throughout the Mediterranean and beyond Cultures including the performing arts ( folk, classical and modern), as well as art (paintings by foreign artists} and folk Traditions. Provide all possible services and related facilities to promote cultural exchange programs within the Mediterranean Region and beyond. Culture, Arts & Arch. Supported By Gayleton Foundation
61 Detailed Sportsmen profiles Sport Search Facility Match/Games results / team facilities Clubs and Federations Information Training Camps Services Communicate directly with sporting web sites Gaming Internet Zap Casino Racing Network Sports MAD Sports, Leisure & Music
62 Offline customers are Online potential customers ONLINE ONLINE C U S T O M E R S C U S T O M E R S OFFLINE OFFLINE The customer gets information by the web site… …with indication of the nearest local shops…. …where he can buy using his Club – net Card The customer gets into a local shop … …under agreement with the TC – CONSULT network. He is proposed with the club subscription….. …so that, making new purchases, … …he gains credits, on his Club – net Card, he can use to buy in any online & offline TC – CONSULT point.
63 TC – CONSULT Magazine CLUB -net Offline & Online Community CLUB -net Offline & Online Community TC – CONSULT Magazine can be considered either a vertical editorial product, since it can be built with a specific market partner. Or an horizontal product with more general content for a distribution to a wide target. The Magazine can be delivered directly to the Members or be available at the franchisee sites. They can then give a copy to their customers together with a promotional card in order to promote subscriptions to the Club. The Magazine could be delivered directly to the Club Members. Popitt
64 Multi-channel Strategy Web SiteMagazineTravel Agent Club -net Members Club -net Members Wireless Ericsson
65 TC - CONSULT Co - Marketing Strategy TC - CONSULT Co - Marketing Strategy
66 Co-Marketing Opportunities PARTNER TLC, GDO, Portals, ISP etc… PARTNER TLC, GDO, Portals, ISP etc… Co-Marketing Programs Co-Marketing Programs CLUB – net Card CLUB – net Card EMPLOYEES Incentive Business Travel EMPLOYEES Incentive Business Travel CUSTOMERS Incentive Mkt. Loyalty Program CUSTOMERS Incentive Mkt. Loyalty Program Web Site online Web Site online Travel Agencies offline Travel Agencies offline
67 CLUB - net MEMBER CLUB - net MEMBER Insurance FIT Holiday FIT Holiday Fashion & Beauty Health & Care RCI Time Sharing RCI Time Sharing The user enters the Club to …..… …subscribe an insurance policy (for the travel or other)… …make a reservation, get travel info, look at country maps, etc… …have a look at fashion, high- tech, suitcases, glasses, beauty products… …search for health information on the destination country, or doctors consultations (TC – CONSULT Doctors in hotel)… …invest in holiday weeks … Network Effect