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United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. www.unitedwaypittsburgh.org United Way Request For Proposals.

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Presentation on theme: "United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. www.unitedwaypittsburgh.org United Way Request For Proposals."— Presentation transcript:

1 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. United Way Request For Proposals Training for Applicant Agencies Assisting Vulnerable Seniors and Adults with Disabilities July 10, 2009

2 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. United Ways Move to Community Impact Bob Nelkin, President & Chief Professional Officer

3 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Executive Committee Agreement Changes to Allocation Process June 15, 2006 Open Allocations Process Focused on Critical Community Needs To Performance Based Organizations Achieving Measurable Outcomes Against Specific Objectives

4 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. United Way Brand Well managed by professional staff Well governed by a volunteer board using best practices Financially sound Demonstrating results for a population with great needs

5 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Three Key Steps in Implementing The New Strategic Direction IDENTIFY/ADDRESS CRITICAL COMMUNITY NEEDS SELECT AGENCIES WITH GREATEST IMPACT ON CRITICAL NEEDS RAISE FUNDING FOR SELECTED NEEDS/AGENCIES

6 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. United Way of Allegheny County Mission: … to Get Maximum Impact for Donor $ HEALTH AND HUMAN SERVICE NEEDS IN ALLEG. COUNTY MOST CRITICAL NEEDS ( WHERE DONORS CAN HAVE IMPACT) HEALTH AND HUMAN SERVICE AGENCIES IN ALLEG. COUNTY BEST PERFORMING AGENCIES (IN CRITICAL NEED AREAS) IMPACT DONOR CONTRIBUTIONS

7 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Making the Shift From –Success measured in dollars raised –Funding needs defined by agencies –Sole focus on agency outcomes To –Success measured in impact against desired outcomes –Funding strategies implemented by agencies and other partners for community impact – Ultimate focus on community outcomes

8 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Community Impact Review Connecting Progam Outcome Measurement to Community Impact, United Way of America Discussion

9 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Allocations Redesign RFP Steps, Requirements & Scoring Criteria Jenny Michaux, Director Community Impact

10 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Needs Assessment Results Focus Impact Fund allocations to achieve better outcomes for: Teens, Young Adults and Children Seniors & Adults with Disabilities Financially Struggling Adults & Families

11 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Phase-in for Multi-Year Allocations & Funding Periods during Transition (revised): Children/Teens/Youth Need Area Year 1 - Oct 1, 2008 to Sept 30, 2010 (8 quarters-extended fm 7) Year 2 – Oct 1, 2009 to Sept 30, 2010 (4 quarters) Year 3 – Oct 1, 2010 to June 30, 2013 (11 quarters) Seniors/Adults with Disabilities Need Area Year 1 – April 1, 2009 to Mar 31, 2011 (8 quarters-decreased fm 9) Year 2 – April 1, 2010 to Mar 31, 2011 (4 quarters) Year 3 – April 1, 2011 to June 30, 2014 (13 quarters) Financially Struggling Families Year 1 - Oct 1, 2009 to Sept 30, 2012 (12 quarters-extended fm 11) Year 2 – Oct 1, 2010 to Sept 30, 2012 (8 quarters) Year 3 – Oct 1, 2011 to Sept 30, 2012 (4 quarters) Year 4 – Oct 1, 2012 to June 30, 2015 (11 quarters)

12 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Vulnerable Seniors & Adults with Disabilities 2008 RFP Process 31 Agencies Submitted Step 1 Forms 12 Agencies Invited for Step 2 7 Agencies Invited for Step 3 Site Visits 5 Agencies Selected for 2-Year Grants

13 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Schedule for Seniors/Adults with Disabilities RFP Announcement – July 1, 2009 Orientation & Training for Step 1 – July 8 & 10 Step 1 forms due August 3, 5:00 pm Agencies invited for Step 2 applications - Sept 8 Training for Step 2 - Evaluation/Measurement – Sept 14, 16 Step 2 forms due Sept 28, 5:00 pm Agencies invited for Step 3 participation Oct 16 Site visits occur Oct Recommendations to Impact Cabinet Nov 3

14 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Review & Selection of Proposals Volunteers assist UW staff with the reviews (corporate/business, public sector, community, foundation and university volunteers) UW staff & volunteer review teams report recommendations to the Selection Committee Selection Committee reports recommendations to the Impact Cabinet Impact Cabinet reports recommendations to the Executive Committee and the full Board

15 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Criteria for Selection The program serves a population with great needs The program utilizes a sound approach The program achieves measurable results Program achieves or leads to community-level outcomes that are aligned with United Ways preferred long term outcomes

16 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Criteria for Proposal Reviews 1)Population with Great Needs: Serves one or more of the target populations Serves high need neighborhood/s

17 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Criteria, Contd. 2) Utilizes a Sound Approach: Evidence that program or model is effective Response to cultural norms of participants Key public and private partners have endorsed the proposal Collaboration is part of the programs design, or partnerships are in place

18 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Criteria, Contd. Budget is reasonable/appropriate use of UW funds for new, expanded, enhanced service Sustainability and ability to leverage other dollars

19 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Criteria, Contd. 3) Achieves Measurable Results: Evidence that program achieves desired outcomes Reliable data system (to record participant demographics, participation and results) which is part of process for continuous improvement

20 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Criteria, Contd. 4) Program Achieves or Leads to Community-level Outcomes Aligned with United Ways Preferred Long Term Outcomes: Works across systems Initiates or leads to policy or system changes Designed to prevent serious problems in future Could be replicated more broadly Impacts well-being of the community

21 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Review of RFP Process Three Step Application Process: Step 1 – Agency Cover Page, Budget Summary, Proposal Summary & Logic Model plus Organizational Eligibility Tool Step 2 – Full Proposal with Logic Model, Evaluation Plan plus Agency Capacity Self-Assessment Tool, Audit, IRS Form 990, Board list Step 3 – On-site Visit

22 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Organizational Eligibility Tool It is scored on Pass/Fail basis Agency must be in compliance with local, state, and federal statutes related to: –Board Governance –Legal and Ethical Considerations –Financial and Administrative Practices –Resource Development UW Identified Industry Best Practices

23 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Assessment Process (say what you do and why) Define Organizational Aspirations and Purpose (do what you say you do) Demonstrate ability to evaluate and modify their programs and services (prove it) Demonstrate consistent measurement and communicate their impact

24 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Key Indicators of High Performance Leadership (Board & Organization): Vision, Mission, Culture, Strategic Planning & Leadership Development, Organizational Alignment, Decision Making Processes Measurement: Setting and monitoring Goals & Performance Targets, Planning Systems, Benchmarking Results: Extent to which the organization consistently achieves its targeted outcomes (client goals, employee goals, quality/productivity goals, growth goals, financial goals) Continuous Improvement: Evidence of continuous improvement culture, improvement of programs and processes

25 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Critical Needs Vulnerable Seniors and Adults with Disabilities in Allegheny County Mary Phan-Gruber, Consultant

26 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Aging in Allegheny County, PA Older, more disabled, more below poverty level Dispersed to suburban municipalities More single households Growing housing & basic living expenses; Old housing stock Increasing # of seniors struggling to care for adult children with disabilities Low engagement in preventative care/health and wellness programs

27 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Increasing Poverty Among Seniors

28 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Poor Seniors Are Primarily Women

29 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Nearly Half of Age 75+ Seniors Have Disabilities

30 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Population Growth Among Old-Old with More Seniors in the Future

31 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Female Senior Alone Senior Female House- holders Living Alone

32 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Poor Senior Pop- ulation, Age 65+ and Senior Ctrs.

33 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Disability, by Age Group

34 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Caregiving is a Family Affair 80% of all care provided to older adults in our country is provided by family members A recent study sponsored by Evercare, Survey of the Economic Downturn and its Impact on Family Caregiving, revealed: –In last 12 months, 21% of caregivers report moving into the same household with their loved one. –One in three working caregivers reports having to work more hours or get an additional job. –Six out of ten caregivers who reported increasing their caregiving spending also reported having difficulty paying for their own basic necessities.

35 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Caregiving of Adults with Disabilities Concern regarding number of older adults who are no longer able to support care of disabled adult children without outside assistance Over 40% of people registering for mr/dd care from did not receive subsidies 67% of 6,000 registrants were adults aged 21-64

36 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Volunteer Shortfall The need for volunteers to serve frail seniors reveals a shortfall of nearly a third in meeting the demand in recent UW Study The core group of volunteers are older adults who themselves are aging

37 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. United Way Focus Assisting Vulnerable Seniors and Adults with Disabilities

38 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. UW Target Population Seniors (age 65+) at 125%-300% of the federal poverty guidelines, & need more home & community based services Seniors with one or more functional disability Seniors over age 85 African American or single female seniors Living in area with high no. of poor seniors lacking adequate access to home & community-based services Isolated Seniors who live alone with one of these above listed risk factors Adults with disabilities without access to MR/DD subsidized services

39 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. UW Preferred Outcomes Long-Term Outcomes –Increase number of frail/vulnerable seniors or adults w/ disabilities who remain safely in homes or in a least restrictive setting –Increase the number of caregivers able to keep their family members at home

40 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. UW Preferred Outcomes Supporting Outcomes –Increase in preventive services (safety checks, home modifications, clinical prevention services) –Increase in adequate/improved nutritional, health, and functional status –Increase in access to subsidized programs (rent rebates, tax abatements, SSI) –Increase no. of families with integrated and enhanced access to subsidized services/supports to families with vulnerable senior caregivers and adults with disabilities

41 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Vulnerable Seniors & Adults with Disabilities 2008 RFP Process Five agencies funded for two years through 2008 RFP: AgeWell Pittsburgh (collaboration of JCC, JAA and JF&CS) 15 programs to help additional 430 vulnerable adults live independently at home East Liberty Family Health Center- 100 homebound seniors receive in-home visits by nurses & medical assistants Family Services/Interfaith Volunteer Caregivers assist 2000 seniors through congregational volunteers Northern Area Co/Multi-Service Centerserve seniors and people with disabilities living in 16 county public housing communities. Vintage-Chronic Disease Self-Management Program trains seniors to manage disease and improve health.

42 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. What has the UW learned? Agencies have difficulty with results orientation Database development is a process Organizations can transform themselves

43 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Evidence-Based Practice Synthesis of scientific evidence to improve quality and effectiveness Explicit approach to problem solving and continual professional learning using current best evidence Programs or practices proven to be successful through research What is the evidence base for an intervention or program?

44 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Evidence-Based Approach: Resources National Registry of Evidence-based Programs and Practices (NREPP), Substance Abuse and Mental Health Services Administration (SAMHSA): Agency for Health Care Research and Quality (AHRQ):

45 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Aging Best Practices Identify evidence base Review programs that best fit your objectives –Target population –Risk and protective factors –Program resources Develop and/or revise your program based on review

46 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Using the e-CImpact Online RFP Application Process Presentors: Mary Phan-Gruber, Consultant Andy Rind, Senior Manager, Northern Area Multi-Service Center (former UW)

47 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. e-CImpact Online RFP Application Use of online grant applications spreading Web-based system allows agency users unlimited access to enter and modify until submission Each agency has its own website and can control user access Creates efficiency for UW in information management and reporting impact

48 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Using the e-CImpact Online RFP Application Process We will follow the Online Checklistfeel free to make notes. We will display the application screensyou will see similar screens in the training manual. Manual will also be on our UW website as well as the Resource Center section of the online RFP application. PASSWORD- We will supply your user name and password at the end of the session.

49 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Logic Model and Evaluation Plan Susan Chase Consultant Open Minds LLC

50 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Picture of your program or intervention Graphic representation of the theory of action – what is invested, what is done, and what will result Wisconsin Extension Services Logic model

51 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. What gets measured gets done If you dont measure results, you cant tell success from failure If you cant see success, you cant reward it If you cant see success, you cant learn from it If you cant recognize failure, you cant correct it. If you can demonstrate results, you can win public support and make the case for sustainability. Re-inventing government, Osborne & Gaebler, 1992 Logic Model Forces Specificity and Explicit Statement of What Causes What Wisconsin Extension Services

52 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Purposes of a Logic Model Program Planning Program Management (and Measurement) Communication Consensus Building Fundraising

53 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Logic Model – Common Components Problem Statement (or issue, or situation) Goal (overall purpose of the program) Resources (HR, Finance, Facilities, Technology) Separate Have from Need Constraints – External factors that may limit success. Activities (What you do to achieve your goal) Outputs (Tangible results of the activities) Outcomes (Measureable changes that result from program activities)

54 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Work Backwards from your Outcome Goal InputsActivitiesOutputs Initial Outcomes Intermediate Outcomes Long-Term Outcomes A programs resources and constraints What a program does with its inputs to meet goal Products of a programs activities Changes in participants knowledge, attitudes, or skills Changes in participants behavior that result from their new knowledge, attitudes, or skills Changes in the condition or status of the participants Assumptions What theoretical assumptions are you making about how your program will work? What assumptions are you making regarding participants, staff, environment? After OCD, U Pittsburgh, 2008 Process Short termMedium term

55 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. If – Then Relationships in the Logic Model IF THEN Resources are available Activities can be implemented Activities are implemented Outputs are delivered Short term outcomes occur (attitude & knowledge changes) Intermediate term outcomes occur (behavior changes) Long term outcomes occur (condition or state changes) Intermediate term outcomes occur (behavior changes)

56 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Outputs vs. Outcomes Outputs Outcomes 400 Home visits provided to teen mothers Teen mothers keep well baby appointments. 12 Conflict resolution training sessions provided to 15 juvenile first time offenders Participants identify nonviolent alternatives to conflict 120 young adult books distributed Middle school students report higher rate of leisure reading.

57 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Outcomes are client-focused; process or output measures are program focused Outcomes –Did our program increase involvement of seniors in social activities? Process measures –Did our program make social activities available to senior citizens? Process measures or outputs focus on the number of activities delivered and the number of clients served. Outcomes focus on the change occurring in the client.

58 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Not Outcomes Recruiting and training staff and volunteers, purchasing or upgrading equipment, and various support and maintenance activities Number of participants served Participant satisfaction (may sometimes be appropriate but should be supplemented with other outcomes)

59 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Levels of Outcome - Samples

60 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Biggest Challenge: State important, feasible, measurable outcome SMART objectives : Specific, measurable, attainable, results-oriented, timed Who/whatChange/desired effect In what wayBy when Low-income older adults with disabilities Maintain community-based living status Assessment; Referral to appropriate community service; Service plan developed; Service delivered % reached over defined interval: xx/month

61 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Logic Model Examples Activ- ities OutputsShort Term Outcomes (Knowledge) Intermediate Outcomes (Behavior) Long Term Outcomes (Condition) Parent- ing & child birth classes Twice weekly classes provided to 25 teen mothers with additional risk factors. 20 Participants will show increased knowledge of healthy prenatal behaviors and the impact on fetal development 15 Participants will increase intake of healthy food and decrease intake of unhealthy foods. 15 Participants who smoke will stop or eliminate cigarettes. 15 Participants will reduce or quit alcohol during the pregnancy 15 Participants will increase their likelihood of having a full term baby

62 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Program Activities, Process Outputs, and Outcomes All Need Measurable Indicators InputProgram Activity Process Outputs Outcome Program resources: Staff available, training, supporting resources Provide on-site social work and nursing hours in low-income housing I&R and health screening delivered to residents on site Residents remain in apartments Hr/week, FTE, rotation across sites Number of clients assessed; number of service units provided % reduction in failed apartment inspections and emergency dept admits

63 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Indicators of Outcomes An indicator is the evidence or information that will tell you whether your program is achieving its intended outcomes. Indicators are measureable and observable characteristics They answer the question – how will we know change occurred. Indicators should be: Meaningful Direct Useful Practical to Collect

64 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Indicators (useful for evaluation) Specific, observable characteristics, accomplishments, or changes that tell us whether an outcome has been achieved Outcome and activity require indicators: measurable units, specified targets –What does the outcome look like when it occurs? –How do you know when you have succeeded?

65 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Now that youve completed the logic model... Youve developed a logic model that is reasonable and plausible The model identifies client-based outcomes that follow logically from your program Youve determined what to measure at each stage of your program Youve developed appropriate SMART indicators

66 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Check your logic model 1.Is it meaningful? 2.Does it make sense? 3.Is it feasible? 4.Can it be verified? After Wisconsin Extension Services

67 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Logic Model: Conclusions Work from short and long-term outcomes backwards to process indicators, activities, and inputs Look for measurable indicators at every stage Aim for specificity Break down objectives and activities into component elements Use it to generate evaluation plan

68 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. What is Evaluation? The systematic collection of information about a program that enables stakeholders to better understand the program, improve its effectiveness, and/or make decisions about future programming

69 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Evaluation Provides Information Were program inputs inadequate to meet process goals? –Failure of implementation Were goals met, but these activities did not lead to changes in outcome? –Failure of theory or logic of intervention

70 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Two Major Forms of Evaluation Implementation Evaluation Performing activities as planned? Reaching the target population? Reaching the intended number of participants? Outcome Evaluation Is the target audience experiencing hoped for changes in knowledge, attitudes and condition?

71 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. Relationship of Logic Model to the Evaluation Plan

72 United Way of Allegheny County Were all in this together. LIVE UNITED. Give. Advocate. Volunteer. What else do you need to know? Questions?


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