2 HP EG Field Team WA MT ME ND OR MN VT ID NH SD WI NY MA WY MI RI CT IA Carmen Alameno, Sr. Director, ITS Field SalesMark HerbergerSr. Manager, ACD Field Technical OpsNorthwestTBD, CAMJoe Harchut, FTC:North CentralRick Stephens, CAMTommy Mac, FTCNortheastBob Winters, CAMSteve Adams, FTCWAMTMENDORMNVTIDNHSDWINYMAWYMIRICTIAPANENVOHNJILINUTDEMid-AtlanticSteve Eill, CAMSteve Adams, FTCCACOWVMDKSMOVADCKYNCOKTNAZNMARSCSouthwestTricia Schooping, CAMJoe Harchut, FTCGAALMSSoutheastMurray Edwards, CAMSteve Adams, FTCTXLAFLSouth CentralGary Dail, CAMJoe Harchut, FTCUpdated 7/11/2013
3 HP SERVERS Sara Staple Ashley Salinas Partner Portal Link Sr. Market Development Specialist(716) , extPartner Portal LinkDeal Registration LinkDeal RegistrationPartner Portal Phone #Server Technical Resources Phone #, ext Choose Option 3Ashley SalinasMarket Development Specialist(716) , ext
4 HP SERVERS | ProgramsSmart Buy The best pricing upfront. No authorization is needed and quantity is unlimited. HP recently reduced the price on most SmartBuys by 10% to better compete.CPE Competitive Pricing Edge, This program is offered on a quarterly basis through HP to help resellers better compete with other vendors. An additional discount can be added upfront to a Server and all of its options for a larger over all discount. This is offered on a case by case basis. Please contact us or your sales teams with opportunities that fit this criteria and we will approve funds as needed.*New* Competitive Target “Cisco Take Out” for deals that are up against Cisco. This is applied for while registering the deal.NBO New Business Opportunity, HP looks 24 months back, the discount for ISS is an additional 5%. This is stackable with Big Deal and other discounts. This discount is reseller initiated through the partner portal. Please contact me for step by step directions. Only one reseller can have an NBO for an end user.Big Deal This is an end user driven HP discount program where the discount is given for one specific end user. There are two tiers to a Big Deal; Framework and Project. Resellers can apply via the partner portal.*New* SSR This program is intended to reward resellers who are working the deal and have been heavily entrenched with the end user. In order to qualify you must have a specialist/advanced designation and answer 6 detailed questions for HP regarding the deal. This discount is reseller initiated through the partner portal. Only one reseller can have an SSR discount for an end user.Value ISS Gen 8+8ISS SLED Gen New Logo Promotion is a limited time offer designed to provide an Agent commission on select ISS Gen 8 products when selling to a new SLED end user customer that has not purchased ISS products in the past two years. Sales to end-user customers must ship by October 31, 2013 to be eligible. If VEP Deal Registration is approved, the promotional rebate for the eligible SKUs will provide an additional 8 points of margin.
5 New Solution Sales Registration Program The SSR Program rewards Enterprise Group Specialists (i.e. Professional Storage, Professional Networking, etc…) with incremental 5% to 7% list price discounts for solution sales. The SSR discount benefits are available on BTO orders only and stackable with NBO, along with Project and Framework Big Deals.Eligible on specific project opportunitiesNo minimum deal sizeAll end-user segments except Federal and GlobalShips to specific single end-user locationRequires HP Field review and approvalNo prior Volume/NBO/Target/SSR registration benefit or published RFQ in place for the same end-user opportunityStackable with SmartBuyOnly one partner receives registration benefits per opportunityNot stackable with other Target benefitsDiscounted Product LinesVolume Deal typeProduct LineSSR Benefit (% of list)Business Class Storage1Y, 3C, LL, LI, 3V, R85%Business Class Storage P4000J2, R8HPN switching, routing, applications, accessories6H, i5, i7, 1U, 35, 3W7%HPN wireless access points & controllers3PIndustry-standard serversSY, SI, TN, LA, J3, PD, 06UZ, MV, 4U, 4QTechnology Services – Other Note: Technology Services PL 6W, R8, and 06 are contained in the hardware deal types above.K3, UW, JNTechnology Services – Networking7G
6 Changes to Volume Big Deal HP is improving big deal with key enhancements: Open to all HP Authorized PartnersEasier application process via the Deal Registration toolCompatible with BTO and CTOFramework and Project Big DealsFramework Big DealsInitial pricing via Framework Big Deal for ongoing businessNo Minimum threshold,Stackable with Approved Incentives Six month duration with an automatic six month renewalProduct family tiered pricingIf deeper discounts are required a framework big deal can be moved to a project big deal Project Big DealHP field sales will be required to approve project pricing requestsIntended for a full HP solutionThree month durationStackable with Approved incentivesMust meet minimum dollar thresholdsNo partial orders - All products must be purchased off the Project Deal and fulfilled through a single distributor
7 New ISS Competitive Cisco Target Incentive Available for the following PLs: MV, 4Q, and UZ (Blade Servers)Value Express Pricing (VEP): 10% Target incentive stackable with New Business Opportunity (NBO) and VBDOnce a deal moves from VEP to VBD, the benefit is calculated on end user net priceVolume Big Deal: 10% Target incentiveDeal Registration Requirements:Partner must identify the deal as a “Cisco competitive take-out” in the Project name/ID field when they register the deal (NBO or Project Big Deal). Once all the correct information is entered, the deal will be sent to the field for validation that the deal was a Cisco competitive server deal, as part of the approval process.In the event the partner already has an existing ISS Volume/Value deal in place for the same end user, the partner will qualify as eligible to be approved for the new deal. However, in these cases, partners will be required to void out the existing deal and add a new one, adding the original deal # to the notes. If it’s not the same partner entering the deal, the deal will be denied.Effective through October 31, 2013
8 Gen 8+8 New Logo Promo Process: ISS SLED Gen New Logo Promotion is a limited time offer designed to provide an Agent commission on select ISS Gen 8 products when selling to a new SLED end user customer that has not purchased ISS products in the past two years, (February 28, through February 28, 2013). Rebate provides additional 8% margin.Process:Partner identifies an eligible new logo SLED customerPartner submits a VEP deal registration for the opportunity in HPs Deal Registration system on the HP Partner PortalPartner must include Promotion Name: “SLED Gen 8+8” in the Project Name field of the deal registrationIf VEP Deal Registration is approved, the promotional rebate for the eligible SKUs will provide an additional 8 points of margin. See attached SKU List for full details.If VEP Deal registration is denied – no opportunity for ISS SLED Gen 8+8 promotion, so promotion does not applyOnly SKUs provided in this promotion will be eligible for the additional Agent commissionOnce deal is won, partner places the order with Ingram Micro and notifies HP of the win to facilitate a backend claim for the additional 8% Agent commission.Each partner will be required to submit a promotional claim notification via to their HP SLED Channel Specialist & provide proof of win (see Claiming section for full details)HP SLED Channel Specialists will facilitate claim on partners behalfApproved claims will be paid to partners monthlyPromotion timeline: March 1, 2013-OctoberSee your ICAM for complete T’s & C’s as well as the Sku List
9 Double Click the Image for PDF Effective through October 31, 2013 HP ISS Q4 PromotionsDouble Click the Image for PDFEffective through October 31, 2013
10 HP STORAGE Scott Hornyak Danielle Marnalse Partner Portal Link Sr. Market Development Specialist(716) , extPartner Portal LinkDeal Registration LinkDeal RegistrationPartner Portal Phone #Storage Technical Resources Phone #, ext Choose Option 1Danielle MarnalseMarket Development Specialist(716) , ext
11 HP STORAGE | Programs Competitive Pricing Edge Excess Inventory Competitive upfront fundsUsed to win opportunities up against HP competitorsEligible HP Commercial ProductSee Ingram Market Development team for fund requestsExcess InventoryUpfront discounts on Ingram HP stock products aged 45+ daysContact your Ingram Micro sales team for discounts, or the weekly Velocity reportDiscounts are based on Ingram InventoryVolume NBOTwo-year look-back period per the end user to qualifyNo minimum thresholdFramework Big DealStackable with NBOStackable with SSRStackable with CPE fundsProject Big Deal50K minimum thresholdMust order everything named on the Project Deal Registration in the first waveSingle Source Distributor
12 HP Storage SLED/FED Programs HP Storage Federal VEP Promo3% incremental discount with VEP Band Levels 1-6 for Federal End CustomersOrders to be places by October 31stStackable with Volume Big DealMust write HP Storage Federal/VEP Promo in the project name field on the deal regSLED VEP PromoAdditional Discount for SLED End CustomersIncremental 3% discount via the HP Storage SLED VEP promoVEP Band Levels 1-4 onlyValid through 10/31/2013Must write HP Storage Public Sector/VEP Promo in the project name field on the deal reg
13 StoreVirtual Set for Success Promo Incremental 4% discount, in addition to VEPAdd in the Project Description Field: StoreVirtual Set for Success PromoValid through October 31, 2013Eligible ProductsB7E23AB7E24AB7E25AB7E26AB7E28AB7E16AB7E17AB7E18AB7E19AB7E20ATA688BATA688BAETA688BBTC402ATC402AAETC403ATC403AAETC404ATC404AAE
14 MSA HDD PromoBuy six qualifying MSA Hard Drives and receive a rebate up to $1,846Valid August 1 through October 31Cannot be combined with other special pricing from HPProduct No.Product DescriptionRebateLFF HDDAP860A (Qty 6)HP P GB 6G SaS 15K 3.5in ENT HDD$AP860SB (Qty 6)*HP P GB 6G SaS 15K 3.5in ENT HDD Smart Buy$AW555A (Qty 6)HP P2000 2TB 6G SaS 7.2K 3.5in MDL HDD$ 1,107.04AW555SB (Qty 6)*HP P2000 2TB 6G SaS 7.2K 3.5in MDL HDD Smart Buy$QK703A (Qty 6)HP P2000 3TB 6G SAS 7.2K 3.5 in MDL HDD$ 1,511.84QK703SB (Qty 6)*HP P2000 3TB 6G SAS 7.2K 3.5 in MDL HDD Smart Buy$ 1,209.47C8R26A (Qty 6)*P2000 4TB 6G SAS 7.2K MDL HDD$ 1,846.24C8R26SB (Qty 6)*P2000 4TB 6G SAS 7.2K MDL HDD Smart Buy$ 1,476.64SFF HDDC8S58A (Qty 6)HP MSA 600GB 6G SAS 10K 2.5in DP ENT HDD$ 1,019.04C8S58SB (Qty 6)*HP MSA 600GB 6G SAS 10K 2.5in DP ENT HDD Smart Buy$C8S59A (Qty 6)HP MSA 900GB 6G SAS 10K 2.5in DP ENT HDD$ 1,494.24C8S59SB (Qty 6)*HP MSA 900GB 6G SAS 10K 2.5in DP ENT HDD Smart Buy$ 1,195.39E2D55A (Qty 6)HP MSA 300GB 6G SAS 10K 2.5in DP ENT HDD$E2D55SB (Qty 6)*HP MSA 300GB 6G SAS 10K 2.5in DP ENT HDD Smart Buy$C8S61A (Qty 6)HP 300 GB 6G 15K 2.5 inch SAS DP HDD$ 1,142.24
15 Installed Base NOW Promo All HP 3PAR StoreServ Hardware and Software is now eligible for this Trade-In Promo7% discount, in addition to VEP, for trading in older qualifying Storage Arrays and purchasing new HP 3PAR StoreServ products7% discount, in addition to VEP, for trading in older qualifying FC Switches and purchasing new HP Storage Switches together with new HP 3PAR productEligible Product Lines for:4A, 43, 4F, 3Z and 6W for 3PAR; 1Y for Networking SwitchesMust be sold with a minimum 3year Proactive Care
16 Free StoreOnce D2DStoreOnce Deduplicate NOW! Promo Extended Customers can get a Free StoreOnce 2620i Backup System with the purchase of a minimum of 200k list price in Industry Standard Server (ISS) products!Promo Code 3.889Promotion may be used together with VEP or VBD, but it is no longer required. This promotion is capped at 25 total unites in HP’s Q4. Once that cap has been reached, the promo will be expiredLimit of one unit per eligible customerCustomers must represent Net New StoreOnce customers and complete Customer Evaluation FormEligible Product: BB852A HP StoreOnce 2620 iscsi backupMust be purchased with 200K ISS ProductsIncludes product lines: MV (Blade Units and Options), SY (Systems Divisions), SI (Server Storage and Infrastructure), and UZ (Converged Infrastructure Solutions).Please contact your Ingram Micro iCam for Customer Evaluation Form
17 Free StoreOnce D2DHP StoreOnce Attach NOW! Promo Customers can get a Free StoreOnce 2620i Backup System with the purchase of an eligible HP 3PAR StoreServ solution of 100k or more!Promo Code extended through October 31, 2013Promo discounts may be combined with VEP. Promo discounts cannot be combined with Value or Volume Big Deal, or any other promos or offers, cannot be combined with NBO or Target BenefitsProcess:Reseller Partners must have an approved VEP registration for the 3PAR StoreServ product for each specific customer opportunity in order to use this promotion. Reseller Partners may utilize VEP for the StoreOnce product, although it is not required if the StoreOnce product is purchased separately.Register your deal for VEP, and then contact Ingram Micro for a quote, referencing this promotion.The promotional discount on the StoreOnce 2620i will be applied by Ingram Micro if the promotion criteria are met.Partners must provide the customer with the below Customer Evaluation Form, and return the completed form to Ryan Brooks at prior to the StoreOnce 2620i order being placed. Following the process outlined in the form is in your best interest to ensure a successful evaluation and follow-on sales opportunities!Please contact your Ingram Micro iCam for Customer Evaluation Form
18 3PAR Trade-In Promotion: 3.923 VEP Incentive7% List on 3PAR StoreServ Hardware and Software3% List on 3PAR StoreServ Services (minimum of 3yr Proactive Care)Up to $225 per port for trading in older qualifying Switches and purchasing qualifying new HP B-Series productsProcess:Approved VEP Deal registrationAdd in the Project Description field “Using B-Series Trade-In Promo”Contact for submission form, and send back completed form to himIngram will apply the promo discount upon HP approvalPromo Running through HP’s Q4 – expires 08/31
19 HP NETWORKING Lauren Vilardo David Moretta Dan Perry Market Development Specialist(716) , extPartner Portal LinkDeal Registration LinkDeal RegistrationPartner Portal Phone #Networking Technical Resources Phone #, extDavid MorettaMarket Development Manager(716)Dan PerryMarket Development Manager(518)
20 Leadership from edge to the data center core HP NETWORKINGLeadership from edge to the data center coreCoreAggregationRoutingFlexFabricSecurityEdge/Server AccessRoutingCoreAggregationFlexCampusEdgeWirelessSecurityHP Networking now has an incredibly broad networking and security portfolio all the way from the edge of the network to the very core of the data center.HP also provides single-pane-of-glass management and a broad range of services for our networking customers.Last year we acquired 3COM, and truly rounded out our portfolio with the newest and most innovative networking technology in the industry. We have a robust and highly competitive networking technology with industry leading innovations.This year, we’ve introduced many new products to our family.Let me show you what some of these products look like and what we really mean by true innovation.RoutingWirelessFlexBranchSwitchingSecurityFlexManagementIntelligent Management CenterOperations CenterOperations Automation and OrchestrationNetwork Node ManagerHP Confidential203/31/2017
21 HP NETWORKING | Programs Instant Rebates Rebates on HP small and mid-market solutions - HP 1810, 1910, 2620 Switch Series. Rebates also on select HP Networking Wireless solutions, & the 2910/2920 Switch Series, along with the 3100 SI & 3100 EI series.NBO New Business Opportunity: HP looks 12 months back, & the discount for HPN is an additional 10%. NBO is stackable with Big Deal & other discounts. It is reseller initiated through the HP Partner Portal Deal Registration tool, & discounting is exclusive to one reseller per end user per eligibility period.Public Sector % discount on most HP Networking products in Product Lines 6H, I5, I7, 1U, 3P, 35 and 3W, for schools, libraries, public hospitals, & more.HP Blue Carpet Earn SPIFs ranging from $30 - $90 during Q4 with HP Networking. Eligible sales of select 1810, 2530, 2910 & 2920 products will put money in your pocket!usa.hpbluecarpet.com
22 Trade-In Program Catalyst for Change Competitive Trade-In Upgrade your network to eligible HPN products and receive CASH BACK when you trade-in old equipment! Tiered cash rebate structure – 5% to 20%, based on new hardware list price. No minimum deal size required. Increase your rebate when you add eligible HP 3 year Care Packs at the same 5-20% cash rebate on the 3 year Care Packs. Customer can assign rebate payment to partner; partner provides front end discount to customer.The Trade-In ProcessObtain a Non-Binding Trade-In Offer for either Canada or the U.S.Receive the Offer immediately byIf your HP Networking purchase is eligible for Big Deal, Contract, or other special pricing, your offer will be amended and eligible for free shipping/recycling for the trade-in product(s) only.Purchase your new HP Networking equipmentUsing the link in your non-binding offer, return to our website and complete your claim request. You will need your proof(s) of purchase, the pick-up address for your trade-ins, your payment information and a few other details.You will receive an immediately to confirm the details of your claimAfter your request is processed, you will be asked to confirm the pick-up detailsFollow our shipping instructions & deliver your trade-in equipment to usReceive your trade-in cash back!
23 HP Networking Q4 Feature Promotions HP Networking Rapid Response PromotionAugust 1, 2013 to October 31, 2013Leverage HPN Rapid Response for 50 percent off U.S. list pricing, and provide your customers with winning options for their networking needs.Promotion to be used when another, competing partner has registered the deal, thus locking others out.Discounting exclusive to qualifying partner ~ cannot be combined with any other HP pricing programs.HP Networking Q4 Dual Radio Instant RebatesChannel Partners are eligible for instant discounting of $450 or $660 when purchasing qty 6 of HP MSM460, 430, or 466 Dual Radio n AP (AM) units. Cannot be claimed in combination with any other negotiated discount or special pricing.HP Wireless Controller and 7503 Chassis Switch BundleReceive special pricing when purchasing the HP 10500/7500 Unified Wired-WLAN Module (JG639A) with both the HP 7503 switch bundle (JG507A) and a 1400 watt power supply (JD218A).
25 HP Enterprise Security Promos HP ESP SMS Upgrade Promotion(3.A002)HP TippingPoint is pleased to offer a hardware upgrade program to customers who have existing Security Management Systems (SMS) running on Dell 1850 & 1950 serversOffers up to 56% discount to resellerCustomer must purchase the 1-year Premium Service Plan for the associated SMS product on the same order to be eligible for the promotional discount. This Service Plan is not discountable.Valid through 10/18/2013Ingram Micro/HP ResourcesEvan CampbellExtension 67201ESP Partner Portal LinkTippingPoint TAC/SupportEvan CampbellMarket Development Specialist(716) , ext
26 HP Enterprise Security Promos HP TippingPoint IPS Upgrade Promotion (3.955)Upgrade program for customers with S2500N, S5100 and S6100N IPS models to upgrade to the latest NX Series NGIPSOffers up to 60% discount to resellerReturn trade-in device to HP within 90 days of receiving new deviceValid through 12/18/2013HP TippingPoint IPS Upgrade Promotion (3.956)Upgrade program for customers with A, C and E-Series IPS models to upgrade to the latest NGIPS modelsOffers up to 60% discount to resellerCustomers will be credited for any remaining term on their old IPSValid through 10/18/2013
27 Security Management System (SMS) / XL Secure Virtualization Framework IPS Platform SolutionsSecurity Intelligence1020 Mbps • 2 Segments750 Mbps / 1.5 Gbps • 10 Segments660N / 1400N3 Gbps / 5 Gbps • 11 Segments2500N / 5100N3 Gbps • up to 24 Segments2600NX10 Gbps • up to 24 Segments6200NX100 / 300 Mbps • 4 Segments110 / 3308 Gbps • 11 Segments6100N5 Gbps • up to 24 Segments5200NX15 Gbps • up to 24 Segments7100NX20 Gbps • up to 24 Segments7500NXCore Controller20Gbps • 3x10GbESecurity Management System (SMS) / XLManage Multiple Units • Central DashboardSSL Appliance S 1500STransparent SSL Bridging and Off-LoadingSecure Virtualization FrameworkvController & vSMSDigital VaccineBroadest Coverage • Evergreen ProtectionWeb App DV and ScanningWeb Scan• Custom Filters • PCI ReportReputation DVIP Reputation • DNS ReputationThreatLinQReal Time Threat IntelligenceNX UpdatesKey FeaturesIndustry leading 20Gbps of network inspection in a 2U form factorIndustry leading port densityUp to 16 10GbE or 24 1GbE inspection segments with non-bypass modulesUp to 8 10GbE or 16 1GbE inspection segments with bypass modulesHot-swappable I/O modulesSecurity intelligence fueled by research from DVLabs and the Zero Day InitiativeEnriched event data with X-Forwarded-For and True-Client-IP supportsFlow emissionIntroduction on bypass I/O modules
28 HP SERVICES Greg Held Brian Koch Ryan Swango Direct Phone Line Sr. Market Development Specialist(716) , extBrian KochSr. Market Development(716) , extRyan SwangoVendor Business Manager(716) , extDirect Phone LineExtension 77636HP Day 1 ContractHP Care PacksDirect End-User/Partner Support(800)Partner Portal LinkCare Pack CentralHP Channel Services Network (CSN)www3.hp.com/csn
29 HP Care Pack Services Support Packages to Enable Success HP Care Pack Services are support packages that expand and extend standard warranties for HP hardware and software. HP Care Pack Services provide hardware and software support, installation services, education services and premium support options to meet the needs of business-critical IT environments.Through HP Care Pack Services we get new systems and services up and running sooner. We help IT professionals use hardware and software effectively. We provide proactive support to help prevent system downtime. And when failures do occur, we provide the level of response you need to meet the needs of your business—whenever and wherever you need it.HP Care Pack Services make buying and renewing support easy and flexible. When you purchase an HP product, from or from a reseller, it's easy to find the right support alternative. Just pick the one that matches your needs: buy exactly the level of support you need—no more, no less.
30 HP Services PromosProactive Care Growth Accelerator Promotion For the next two quarters partners eligible for TS growth accelerator can receive an additional rebate for Product Lines JN and 06. Partners selling Proactive Care will receive a 1.5% additional rebate for PL06 and 2% for Product Line JN. It goes back to $1. There is a PL goal that the partners need to make to get the rebate. Partners do not have to make their overall growth accelerator goal to receive the rebate – May 1 to October 31, 2013HP Proactive Care Upgrade Promotion A new promotion lets your customers experience HP Proactive Care while saving from 62% – 72% off the list price, making the upgrade practically free. With this impressive discount, most customers will be able to buy Proactive Care at the price of break/fix on one of their servers. They can then compare the level of support they get with Proactive Care to the deliverable of basic break/fix support. The discount applies to services purchased for the popular ProLiant DL380E/P and DL360E/P servers – April 1 to July 31, 2013NEW! Educational Services - VMware vSphere 5.1 Install, Configure, Manage (H1L93S) – Buy 1 Get 1 Free Promotion Code: 2for1VM-ICM Purchase a seat in any US or Canada offered public, open enrollment session of VMware vSphere 5.1 Install, Configure Manage (H1L93S) and bring a colleague to the same class – for FREE. Date: Purchase by 9/30/13; attend by 10/31/2013.HP 3PAR MC Installed Base Promotion Contract # USIAT722 HP ASMP Channel Partner contractual customers with installed 3PAR storage arrays who upgrade to Mission Critical Services qualify for an additional 20% promotional discount. To be eligible, 3PAR array customers must be upgrading to Proactive 24 (P24), Critical Service (CS), or Proactive Care with the Personalized Support Option. Though eligibility is broad, the primary intent of the promotion is to incent Mission Critical upgrade of currently sold 3PAR Arrays converted from legacy 3PAR contracts or units sold before the MC portfolio became available. Upgrades to receive a 20% discount to a maximum cap of 47% on PL JN. This discount can be combined with other discounts as long as the maximum cap of 47% is not exceeded.
31 HP Services Q3 Campaigns Proactive Care and Insight Campaign New campaign designed to drive demand to Proactive Care. Create awareness and excitement about Proactive Care that brings together services for problem prevention, rapid problem awareness and notification for an expedited resolution-all in one solution. The combination of Proactive Care, Insight Online, and Insight Remote Support comprise the Proactive Insight experience. This provides expert advice and personalized, automated IT support, helping to prevent unplanned down time and solve problems quickly. providing more time to focus on business. ServiceOne Expert partners can take advantage of $2500 in Marketing depots funds to implement this campaign, (Telemarketing is optional).Technology Services Support Services Campaign New campaign designed for partners to generate leads to drive increased renewal of expiring HP Care Packs, Upsell of warranty and HP Care Packs, attach and penetration of services. Especially good for uncovered boxes, expiring care packs or installed base customers with uncovered business.
32 HP ServiceOne Program ServiceOne Program Overview HP PartnerOne is HP's umbrella partner program that spans all HP business units. HP ServiceOne is a specialization within the HP PartnerOne program. The HP PartnerOne program includes both Enterprise and Commercial business, which focus on market share specialization. The program is designed to reward partners for improving their knowledge base, adding capabilities, and growing their customer base.The new ServiceOne specialization introduces many simplifications as well as areas of important expansion.HP ServiceOne is the first HP service partnership program that provides a single, comprehensive relationship spanning the entire IT solution lifecycle. This means partners can sell and deliver based on what their customers need.ServiceOne program threshold requirements to become an Expert, Specialist or Warranty Service Partner are listed below:
33 HP Proactive Care Proactive Problem Prevention Take the next step toward stability and increased focus on business growth and innovation As you move into converged, virtualized and cloud-based environments, you need a trusted partner that can help you reduce complexity, keep your environment stable, support your environment in its entirety, and guide you on your journey. HP Proactive Care Service is a flexible, comprehensive, and cost effective service that combines smart technology and support to boost performance. We work in partnership with you to provide proactive consultation, recommendations and reporting from HP technology experts—as well as rapid expert support if needed. Proactive Care integrates both proactive and reactive hardware and software support elements so you can get superior value out of your IT investments. Our support solution is structured on three guiding principles for our service delivery:Proactive problem prevention Save time, proactively address outages, and stabilize your IT environment with:Proactive Problem PreventionFirmware and Software patch analysis and recommendationsProactive ScanTrend and Incident analysis reporting
34 Getting SupportOnce you’ve registered your HP Care Pack with HP, it’s easy to obtain hardware support. Here’s how:Visit the HP Customer Care website at Available 24 hours a day, this site provides convenient troubleshooting and moderated discussion forums.If the problem cannot be resolved at the web site, call HP Support Service calls are initially routed to HP's Customer Care Center. Please be ready to provide your product model number and serial number.The HP Care Pack representative will ask you for information that will help us accurately diagnose the problem and fix it as quickly as possible. Customer will be required to run system self-test programs or to correct reported faults upon telephone advice.Based on this discussion, the HP Care Pack representative will help you fix the problem over the phone or determine whether to ship a customer-replaceable part, arrange for an off-site repair or exchange, or schedule an onsite repair or exchange. Onsite services are provided only if the fault or problem cannot be corrected remotely. For onsite services, customer is responsible for providing access to products and for ensuring that an adult representative is present while service is being performed.
35 Register HP CarePack Services If your Care Pack came in a package, click here to register online.If your Care Pack was sent electronically, choose one of the 2 ways to register:By Phone –By –
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