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Presentation on theme: "MA RI CA FL TX PA NY MI OR AZ WA ID MT WY UT NE SD ND NM KS CO AR IA MN WI MO OK LA GA IN IL AL OH MS NJ ME TN MD SC NC VA KY WV NH VT DE DC CT NV HP."— Presentation transcript:

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2 MA RI CA FL TX PA NY MI OR AZ WA ID MT WY UT NE SD ND NM KS CO AR IA MN WI MO OK LA GA IN IL AL OH MS NJ ME TN MD SC NC VA KY WV NH VT DE DC CT NV HP EG Field Team Southeast Murray Edwards, CAM Steve Adams, FTC North Central Rick Stephens, CAM Tommy Mac, FTC Carmen Alameno, Sr. Director, ITS Field Sales Mark Herberger Sr. Manager, ACD Field Technical Ops Southwest Tricia Schooping, CAM Joe Harchut, FTC Updated 7/11/2013 Northeast Bob Winters, CAM Steve Adams, FTC Mid-Atlantic Steve Eill, CAM Steve Adams, FTC Northwest TBD, CAM Joe Harchut, FTC: South Central Gary Dail, CAM Joe Harchut, FTC

3 Sara Staple Sr. Market Development Specialist (716) , ext Ashley Salinas Market Development Specialist (716) , ext HP SERVERS Partner Portal Link Deal Registration Link Deal Registration Partner Portal Phone # Server Technical Resources Phone # , ext Choose Option 3

4 Smart Buy The best pricing upfront. No authorization is needed and quantity is unlimited. HP recently reduced the price on most SmartBuys by 10% to better compete. CPE Competitive Pricing Edge, This program is offered on a quarterly basis through HP to help resellers better compete with other vendors. An additional discount can be added upfront to a Server and all of its options for a larger over all discount. This is offered on a case by case basis. Please contact us or your sales teams with opportunities that fit this criteria and we will approve funds as needed. *New* Competitive Target Cisco Take Out for deals that are up against Cisco. This is applied for while registering the deal. HP SERVERS | Programs NBO New Business Opportunity, HP looks 24 months back, the discount for ISS is an additional 5%. This is stackable with Big Deal and other discounts. This discount is reseller initiated through the partner portal. Please contact me for step by step directions. Only one reseller can have an NBO for an end user. Big Deal This is an end user driven HP discount program where the discount is given for one specific end user. There are two tiers to a Big Deal; Framework and Project. Resellers can apply via the partner portal. *New* SSR This program is intended to reward resellers who are working the deal and have been heavily entrenched with the end user. In order to qualify you must have a specialist/advanced designation and answer 6 detailed questions for HP regarding the deal. This discount is reseller initiated through the partner portal. Only one reseller can have an SSR discount for an end user. Value ISS Gen 8+8 ISS SLED Gen New Logo Promotion is a limited time offer designed to provide an Agent commission on select ISS Gen 8 products when selling to a new SLED end user customer that has not purchased ISS products in the past two years. Sales to end-user customers must ship by October 31, 2013 to be eligible. If VEP Deal Registration is approved, the promotional rebate for the eligible SKUs will provide an additional 8 points of margin.

5 Volume Deal typeProduct Line SSR Benefit (% of list) Business Class Storage1Y, 3C, LL, LI, 3V, R85% Business Class Storage P4000J2, R85% HPN switching, routing, applications, accessories6H, i5, i7, 1U, 35, 3W7% HPN wireless access points & controllers3P7% Industry-standard servers SY, SI, TN, LA, J3, PD, 065% Industry-standard serversUZ, MV, 4U, 4Q7% Technology Services – Other Note: Technology Services PL 6W, R8, and 06 are contained in the hardware deal types above.K3, UW, JN5% Technology Services – Networking7G5% The SSR Program rewards Enterprise Group Specialists (i.e. Professional Storage, Professional Networking, etc…) with incremental 5% to 7% list price discounts for solution sales. The SSR discount benefits are available on BTO orders only and stackable with NBO, along with Project and Framework Big Deals. Eligible on specific project opportunities No minimum deal size All end-user segments except Federal and Global Ships to specific single end-user location Requires HP Field review and approval No prior Volume/NBO/Target/SSR registration benefit or published RFQ in place for the same end-user opportunity Stackable with SmartBuy Only one partner receives registration benefits per opportunity Not stackable with other Target benefits Discounted Product Lines

6 HP is improving big deal with key enhancements: Open to all HP Authorized Partners Easier application process via the Deal Registration tool Compatible with BTO and CTO Framework and Project Big Deals Framework Big Deals Initial pricing via Framework Big Deal for ongoing business No Minimum threshold, Stackable with Approved Incentives Six month duration with an automatic six month renewal Product family tiered pricing If deeper discounts are required a framework big deal can be moved to a project big deal Project Big Deal HP field sales will be required to approve project pricing requests Intended for a full HP solution Three month duration Stackable with Approved incentives Must meet minimum dollar thresholds No partial orders - All products must be purchased off the Project Deal and fulfilled through a single distributor

7 Available for the following PLs: MV, 4Q, and UZ (Blade Servers) Value Express Pricing (VEP): 10% Target incentive stackable with New Business Opportunity (NBO) and VBD Once a deal moves from VEP to VBD, the benefit is calculated on end user net price Volume Big Deal: 10% Target incentive Deal Registration Requirements: Partner must identify the deal as a Cisco competitive take-out in the Project name/ID field when they register the deal (NBO or Project Big Deal). Once all the correct information is entered, the deal will be sent to the field for validation that the deal was a Cisco competitive server deal, as part of the approval process. In the event the partner already has an existing ISS Volume/Value deal in place for the same end user, the partner will qualify as eligible to be approved for the new deal. However, in these cases, partners will be required to void out the existing deal and add a new one, adding the original deal # to the notes. If its not the same partner entering the deal, the deal will be denied. Effective through October 31, 2013

8 ISS SLED Gen New Logo Promotion is a limited time offer designed to provide an Agent commission on select ISS Gen 8 products when selling to a new SLED end user customer that has not purchased ISS products in the past two years, (February 28, 2011 through February 28, 2013). Rebate provides additional 8% margin. Process: Partner identifies an eligible new logo SLED customer Partner submits a VEP deal registration for the opportunity in HPs Deal Registration system on the HP Partner Portal Partner must include Promotion Name: SLED Gen 8+8 in the Project Name field of the deal registration If VEP Deal Registration is approved, the promotional rebate for the eligible SKUs will provide an additional 8 points of margin. See attached SKU List for full details. If VEP Deal registration is denied – no opportunity for ISS SLED Gen 8+8 promotion, so promotion does not apply o Only SKUs provided in this promotion will be eligible for the additional Agent commission o Once deal is won, partner places the order with Ingram Micro and notifies HP of the win to facilitate a backend claim for the additional 8% Agent commission. Each partner will be required to submit a promotional claim notification via to their HP SLED Channel Specialist & provide proof of win (see Claiming section for full details) HP SLED Channel Specialists will facilitate claim on partners behalf Approved claims will be paid to partners monthly Promotion timeline: March 1, 2013-October See your ICAM for complete Ts & Cs as well as the Sku List

9 Double Click the Image for PDF Effective through October 31, 2013

10 Scott Hornyak Sr. Market Development Specialist (716) , ext Danielle Marnalse Market Development Specialist (716) , ext HP STORAGE Partner Portal Link Deal Registration Link Deal Registration Partner Portal Phone # Storage Technical Resources Phone # , ext Choose Option 1

11 Competitive Pricing Edge Competitive upfront funds Used to win opportunities up against HP competitors Eligible HP Commercial Product See Ingram Market Development team for fund requests Excess Inventory Upfront discounts on Ingram HP stock products aged 45+ days Contact your Ingram Micro sales team for discounts, or the weekly Velocity report Discounts are based on Ingram Inventory HP STORAGE | Programs Volume NBO Two-year look-back period per the end user to qualify No minimum threshold Framework Big Deal No minimum threshold Stackable with NBO Stackable with SSR Stackable with CPE funds Project Big Deal 50K minimum threshold Must order everything named on the Project Deal Registration in the first wave Single Source Distributor

12 HP Storage Federal VEP Promo 3% incremental discount with VEP Band Levels 1-6 for Federal End Customers Orders to be places by October 31 st Stackable with Volume Big Deal Must write HP Storage Federal/VEP Promo in the project name field on the deal reg SLED VEP Promo Additional Discount for SLED End Customers Incremental 3% discount via the HP Storage SLED VEP promo VEP Band Levels 1-4 only Valid through 10/31/2013 Must write HP Storage Public Sector/VEP Promo in the project name field on the deal reg

13 Promo Incremental 4% discount, in addition to VEP Add in the Project Description Field: StoreVirtual Set for Success Promo Valid through October 31, 2013 Eligible Products B7E23A B7E24A B7E25A B7E26A B7E28A B7E16A B7E17A B7E18A B7E19A B7E20A TA688BA TA688BAE TA688BB TC402A TC402AAE TC403A TC403AAE TC404A TC404AAE

14 Buy six qualifying MSA Hard Drives and receive a rebate up to $1,846 Valid August 1 through October 31 Cannot be combined with other special pricing from HP Product No.Product Description Rebate LFF HDD AP860A (Qty 6)HP P GB 6G SaS 15K 3.5in ENT HDD $ AP860SB (Qty 6)*HP P GB 6G SaS 15K 3.5in ENT HDD Smart Buy $ AW555A (Qty 6)HP P2000 2TB 6G SaS 7.2K 3.5in MDL HDD $ 1, AW555SB (Qty 6)*HP P2000 2TB 6G SaS 7.2K 3.5in MDL HDD Smart Buy $ QK703A (Qty 6)HP P2000 3TB 6G SAS 7.2K 3.5 in MDL HDD $ 1, QK703SB (Qty 6)*HP P2000 3TB 6G SAS 7.2K 3.5 in MDL HDD Smart Buy $ 1, C8R26A (Qty 6)*P2000 4TB 6G SAS 7.2K MDL HDD $ 1, C8R26SB (Qty 6)*P2000 4TB 6G SAS 7.2K MDL HDD Smart Buy $ 1, SFF HDD C8S58A (Qty 6)HP MSA 600GB 6G SAS 10K 2.5in DP ENT HDD $ 1, C8S58SB (Qty 6)*HP MSA 600GB 6G SAS 10K 2.5in DP ENT HDD Smart Buy $ C8S59A (Qty 6)HP MSA 900GB 6G SAS 10K 2.5in DP ENT HDD $ 1, C8S59SB (Qty 6)*HP MSA 900GB 6G SAS 10K 2.5in DP ENT HDD Smart Buy $ 1, E2D55A (Qty 6)HP MSA 300GB 6G SAS 10K 2.5in DP ENT HDD $ E2D55SB (Qty 6)*HP MSA 300GB 6G SAS 10K 2.5in DP ENT HDD Smart Buy $ C8S61A (Qty 6)HP 300 GB 6G 15K 2.5 inch SAS DP HDD $ 1,142.24

15 All HP 3PAR StoreServ Hardware and Software is now eligible for this Trade-In Promo 7% discount, in addition to VEP, for trading in older qualifying Storage Arrays and purchasing new HP 3PAR StoreServ products 7% discount, in addition to VEP, for trading in older qualifying FC Switches and purchasing new HP Storage Switches together with new HP 3PAR product Eligible Product Lines for: o 4A, 43, 4F, 3Z and 6W for 3PAR; 1Y for Networking Switches o Must be sold with a minimum 3year Proactive Care

16 StoreOnce Deduplicate NOW! Promo Extended Customers can get a Free StoreOnce 2620i Backup System with the purchase of a minimum of 200k list price in Industry Standard Server (ISS) products! Promo Code Promotion may be used together with VEP or VBD, but it is no longer required. This promotion is capped at 25 total unites in HPs Q4. Once that cap has been reached, the promo will be expired Limit of one unit per eligible customer Customers must represent Net New StoreOnce customers and complete Customer Evaluation Form Eligible Product: BB852A HP StoreOnce 2620 iscsi backup o Must be purchased with 200K ISS Products o Includes product lines: MV (Blade Units and Options), SY (Systems Divisions), SI (Server Storage and Infrastructure), and UZ (Converged Infrastructure Solutions). Please contact your Ingram Micro iCam for Customer Evaluation Form

17 HP StoreOnce Attach NOW! Promo Customers can get a Free StoreOnce 2620i Backup System with the purchase of an eligible HP 3PAR StoreServ 7000 solution of 100k or more! Promo Code extended through October 31, 2013 Promo discounts may be combined with VEP. Promo discounts cannot be combined with Value or Volume Big Deal, or any other promos or offers, cannot be combined with NBO or Target Benefits Process: Reseller Partners must have an approved VEP registration for the 3PAR StoreServ product for each specific customer opportunity in order to use this promotion. Reseller Partners may utilize VEP for the StoreOnce product, although it is not required if the StoreOnce product is purchased separately. Register your deal for VEP, and then contact Ingram Micro for a quote, referencing this promotion. The promotional discount on the StoreOnce 2620i will be applied by Ingram Micro if the promotion criteria are met. Partners must provide the customer with the below Customer Evaluation Form, and return the completed form to Ryan Brooks at prior to the StoreOnce 2620i order being placed. Following the process outlined in the form is in your best interest to ensure a successful evaluation and follow-on sales Please contact your Ingram Micro iCam for Customer Evaluation Form

18 VEP Incentive 7% List on 3PAR StoreServ Hardware and Software 3% List on 3PAR StoreServ Services (minimum of 3yr Proactive Care) Up to $225 per port for trading in older qualifying Switches and purchasing qualifying new HP B-Series products Process: 1. Approved VEP Deal registration 2. Add in the Project Description field Using B-Series Trade-In Promo 3. Contact for submission form, and send back completed form to 4. Ingram will apply the promo discount upon HP approval Promo Running through HPs Q4 – expires 08/31

19 Lauren Vilardo Market Development Specialist (716) , ext David Moretta Market Development Manager (716) HP NETWORKING Partner Portal Link Deal Registration Link Deal Registration Partner Portal Phone # Networking Technical Resources Phone # , ext Dan Perry Market Development Manager (518)

20 Leadership from edge to the data center core FlexManagement Network Node Manager FlexFabric CORE ROUTING AGGREGATION EDGE/SERVER ACCESS SECURITY FlexBranch SWITCHING WIRELESS SECURITY ROUTING FlexCampus COREROUTINGAGGREGATION EDGE SECURITY WIRELESS HP NETWORKING Operations Automation and Orchestration Intelligent Management Center Operations Center

21 HP NETWORKING | Programs Public Sector 5% discount on most HP Networking products in Product Lines 6H, I5, I7, 1U, 3P, 35 and 3W, for schools, libraries, public hospitals, & more. HP Blue Carpet Earn SPIFs ranging from $30 - $90 during Q4 with HP Networking. Eligible sales of select 1810, 2530, 2910 & 2920 products will put money in your pocket! usa.hpbluecarpet.com Instant Rebates Rebates on HP small and mid-market solutions - HP 1810, 1910, 2620 Switch Series. Rebates also on select HP Networking Wireless solutions, & the 2910/2920 Switch Series, along with the 3100 SI & 3100 EI series. NBO New Business Opportunity: HP looks 12 months back, & the discount for HPN is an additional 10%. NBO is stackable with Big Deal & other discounts. It is reseller initiated through the HP Partner Portal Deal Registration tool, & discounting is exclusive to one reseller per end user per eligibility period.

22 Catalyst for Change Competitive Trade-In Upgrade your network to eligible HPN products and receive CASH BACK when you trade-in old equipment! Tiered cash rebate structure – 5% to 20%, based on new hardware list price. No minimum deal size required. Increase your rebate when you add eligible HP 3 year Care Packs at the same 5-20% cash rebate on the 3 year Care Packs. Customer can assign rebate payment to partner; partner provides front end discount to customer. The Trade-In Process Obtain a Non-Binding Trade-In Offer for either Canada or the U.S.CanadaU.S. Receive the Offer immediately by If your HP Networking purchase is eligible for Big Deal, Contract, or other special pricing, your offer will be amended and eligible for free shipping/recycling for the trade-in product(s) only. Purchase your new HP Networking equipment Using the link in your non-binding offer, return to our website and complete your claim request. You will need your proof(s) of purchase, the pick-up address for your trade-ins, your payment information and a few other details. You will receive an immediately to confirm the details of your claim After your request is processed, you will be asked to confirm the pick-up details Follow our shipping instructions & deliver your trade-in equipment to us Receive your trade-in cash back!

23 HP Networking Rapid Response Promotion August 1, 2013 to October 31, 2013 Leverage HPN Rapid Response for 50 percent off U.S. list pricing, and provide your customers with winning options for their networking needs. Promotion to be used when another, competing partner has registered the deal, thus locking others out. Discounting exclusive to qualifying partner ~ cannot be combined with any other HP pricing programs. HP Networking Q4 Dual Radio Instant Rebates August 1, 2013 to October 31, 2013 Channel Partners are eligible for instant discounting of $450 or $660 when purchasing qty 6 of HP MSM460, 430, or 466 Dual Radio n AP (AM) units. Cannot be claimed in combination with any other negotiated discount or special pricing. HP Wireless Controller and 7503 Chassis Switch Bundle August 1, 2013 to October 31, 2013 Receive special pricing when purchasing the HP 10500/7500 Unified Wired-WLAN Module (JG639A) with both the HP 7503 switch bundle (JG507A) and a 1400 watt power supply (JD218A).

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25 HP ESP SMS Upgrade Promotion(3.A002) HP TippingPoint is pleased to offer a hardware upgrade program to customers who have existing Security Management Systems (SMS) running on Dell 1850 & 1950 servers Offers up to 56% discount to reseller Customer must purchase the 1-year Premium Service Plan for the associated SMS product on the same order to be eligible for the promotional discount. This Service Plan is not discountable. Valid through 10/18/2013 Ingram Micro/HP Resources Evan Campbell o o Extension ESP Partner Portal Link o TippingPoint TAC/Support o o Evan Campbell Market Development Specialist (716) , ext

26 HP TippingPoint IPS Upgrade Promotion (3.956) Upgrade program for customers with A, C and E-Series IPS models to upgrade to the latest NGIPS models Offers up to 60% discount to reseller Customers will be credited for any remaining term on their old IPS Valid through 10/18/2013 HP TippingPoint IPS Upgrade Promotion (3.955) Upgrade program for customers with S2500N, S5100 and S6100N IPS models to upgrade to the latest NX Series NGIPS Offers up to 60% discount to reseller Return trade-in device to HP within 90 days of receiving new device Valid through 12/18/2013

27 IPS Platform Solutions Core Controller 20Gbps 3x10GbE Security Management System (SMS) / XL Manage Multiple Units Central Dashboard SSL Appliance S 1500S Transparent SSL Bridging and Off- Loading Secure Virtualization Framework vController & vSMS Security Intelligence Digital Vaccine Broadest Coverage Evergreen Protection Web App DV and Scanning Web Scan Custom Filters PCI Report Reputation DV IP Reputation DNS Reputation ThreatLinQ Real Time Threat Intelligence Mbps 2 Segments 750 Mbps / 1.5 Gbps 10 Segments 660N / 1400N 3 Gbps / 5 Gbps 11 Segments 2500N / 5100N 3 Gbps up to 24 Segments 2600NX 10 Gbps up to 24 Segments 6200NX 100 / 300 Mbps 4 Segments 110 / Gbps 11 Segments 6100N 5 Gbps up to 24 Segments 5200NX 15 Gbps up to 24 Segments 7100NX 20 Gbps up to 24 Segments 7500NX

28 HP SERVICES Greg Held Sr. Market Development Specialist (716) , ext Brian Koch Sr. Market Development (716) , ext Ryan Swango Vendor Business Manager (716) , ext Direct Phone Line Extension HP Day 1 Contract HP Care Packs Direct End-User/Partner Support (800) Partner Portal Link Care Pack Central HP Channel Services Network (CSN) www3.hp.com/csn

29 Support Packages to Enable Success HP Care Pack Services are support packages that expand and extend standard warranties for HP hardware and software. HP Care Pack Services provide hardware and software support, installation services, education services and premium support options to meet the needs of business-critical IT environments. Through HP Care Pack Services we get new systems and services up and running sooner. We help IT professionals use hardware and software effectively. We provide proactive support to help prevent system downtime. And when failures do occur, we provide the level of response you need to meet the needs of your businesswhenever and wherever you need it. HP Care Pack Services make buying and renewing support easy and flexible. When you purchase an HP product, from or from a reseller, it's easy to find the right support alternative. Just pick the one that matches your needs: buy exactly the level of support you needno more, no less.

30 Proactive Care Growth Accelerator Promotion For the next two quarters partners eligible for TS growth accelerator can receive an additional rebate for Product Lines JN and 06. Partners selling Proactive Care will receive a 1.5% additional rebate for PL06 and 2% for Product Line JN. It goes back to $1. There is a PL goal that the partners need to make to get the rebate. Partners do not have to make their overall growth accelerator goal to receive the rebate – May 1 to October 31, 2013 HP Proactive Care Upgrade Promotion A new promotion lets your customers experience HP Proactive Care while saving from 62% – 72% off the list price, making the upgrade practically free. With this impressive discount, most customers will be able to buy Proactive Care at the price of break/fix on one of their servers. They can then compare the level of support they get with Proactive Care to the deliverable of basic break/fix support. The discount applies to services purchased for the popular ProLiant DL380E/P and DL360E/P servers – April 1 to July 31, 2013 NEW! Educational Services - VMware vSphere 5.1 Install, Configure, Manage (H1L93S) – Buy 1 Get 1 Free Promotion Code: 2for1VM-ICM Purchase a seat in any US or Canada offered public, open enrollment session of VMware vSphere 5.1 Install, Configure Manage (H1L93S) and bring a colleague to the same class – for FREE. Date: Purchase by 9/30/13; attend by 10/31/2013. HP 3PAR MC Installed Base Promotion Contract # USIAT722 HP ASMP Channel Partner contractual customers with installed 3PAR storage arrays who upgrade to Mission Critical Services qualify for an additional 20% promotional discount. To be eligible, 3PAR array customers must be upgrading to Proactive 24 (P24), Critical Service (CS), or Proactive Care with the Personalized Support Option. Though eligibility is broad, the primary intent of the promotion is to incent Mission Critical upgrade of currently sold 3PAR Arrays converted from legacy 3PAR contracts or units sold before the MC portfolio became available. Upgrades to receive a 20% discount to a maximum cap of 47% on PL JN. This discount can be combined with other discounts as long as the maximum cap of 47% is not exceeded.

31 Proactive Care and Insight Campaign New campaign designed to drive demand to Proactive Care. Create awareness and excitement about Proactive Care that brings together services for problem prevention, rapid problem awareness and notification for an expedited resolution-all in one solution. The combination of Proactive Care, Insight Online, and Insight Remote Support comprise the Proactive Insight experience. This provides expert advice and personalized, automated IT support, helping to prevent unplanned down time and solve problems quickly. providing more time to focus on business. ServiceOne Expert partners can take advantage of $2500 in Marketing depots funds to implement this campaign, (Telemarketing is optional). Technology Services Support Services Campaign New campaign designed for partners to generate leads to drive increased renewal of expiring HP Care Packs, Upsell of warranty and HP Care Packs, attach and penetration of services. Especially good for uncovered boxes, expiring care packs or installed base customers with uncovered business.

32 ServiceOne Program Overview HP PartnerOne is HP's umbrella partner program that spans all HP business units. HP ServiceOne is a specialization within the HP PartnerOne program. The HP PartnerOne program includes both Enterprise and Commercial business, which focus on market share specialization. The program is designed to reward partners for improving their knowledge base, adding capabilities, and growing their customer base. The new ServiceOne specialization introduces many simplifications as well as areas of important expansion. HP ServiceOne is the first HP service partnership program that provides a single, comprehensive relationship spanning the entire IT solution lifecycle. This means partners can sell and deliver based on what their customers need. ServiceOne program threshold requirements to become an Expert, Specialist or Warranty Service Partner are listed below:

33 Take the next step toward stability and increased focus on business growth and innovation As you move into converged, virtualized and cloud-based environments, you need a trusted partner that can help you reduce complexity, keep your environment stable, support your environment in its entirety, and guide you on your journey. HP Proactive Care Service is a flexible, comprehensive, and cost effective service that combines smart technology and support to boost performance. We work in partnership with you to provide proactive consultation, recommendations and reporting from HP technology expertsas well as rapid expert support if needed. Proactive Care integrates both proactive and reactive hardware and software support elements so you can get superior value out of your IT investments. Our support solution is structured on three guiding principles for our service delivery: Proactive problem prevention Save time, proactively address outages, and stabilize your IT environment with: Proactive Problem Prevention Firmware and Software patch analysis and recommendations Proactive Scan Trend and Incident analysis reporting

34 Once youve registered your HP Care Pack with HP, its easy to obtain hardware support. Heres how: 1. Visit the HP Customer Care website at Available 24 hours a day, this site provides convenient troubleshooting and moderated discussion forums. 2. If the problem cannot be resolved at the web site, call HP Support Service calls are initially routed to HP's Customer Care Center. Please be ready to provide your product model number and serial number. 3. The HP Care Pack representative will ask you for information that will help us accurately diagnose the problem and fix it as quickly as possible. Customer will be required to run system self-test programs or to correct reported faults upon telephone advice. 4. Based on this discussion, the HP Care Pack representative will help you fix the problem over the phone or determine whether to ship a customer-replaceable part, arrange for an off-site repair or exchange, or schedule an onsite repair or exchange. Onsite services are provided only if the fault or problem cannot be corrected remotely. For onsite services, customer is responsible for providing access to products and for ensuring that an adult representative is present while service is being performed.

35 If your Care Pack came in a package, click here to register online. register online If your Care Pack was sent electronically, choose one of the 2 ways to register: By Phone – By – 35

36 Lifecycle Event Services – Strategy, Planning, Deployment, Technical Services, and Education Services Remote Support Tools - HP Support Center/Insight Remote Support Product Warranty Datacenter Care (DCC) Complete Environmental Support Custom Statement of Work offering, crafted dependant o the customers specific unique needs for their Entire Datacenter Environment Available for both an all HP environment or a multivendor environment (Note: inclusive of MCP and IMVS) Datacenter Care (DCC) Complete Environmental Support Custom Statement of Work offering, crafted dependant o the customers specific unique needs for their Entire Datacenter Environment Available for both an all HP environment or a multivendor environment (Note: inclusive of MCP and IMVS) Critical Service (CS) Dedicated # to the HP Global Mission Critical Solution Center (24x7) Immediate Dispatch of Mission Critical Hardware Specialist Assigned Account Support Team Quarterly Firmware & SW Analysis & Updates 6 hr Call-to- Repair 24x7x2 hr Software Technical Support & Updates ITSM Quick Assessment 60 Proactive Select Credits Per Year Critical Service (CS) Dedicated # to the HP Global Mission Critical Solution Center (24x7) Immediate Dispatch of Mission Critical Hardware Specialist Assigned Account Support Team Quarterly Firmware & SW Analysis & Updates 6 hr Call-to- Repair 24x7x2 hr Software Technical Support & Updates ITSM Quick Assessment 60 Proactive Select Credits Per Year Proactive 24 (P24) Assigned Account Support Manager (ASM) Operating System Patch Analysis and Management System Health Check 24x7x4 hr HW On-Site Response 24x7x2 hr Software Support & Updates 30 Proactive Select Credits Per Year (Server) Proactive 24 (P24) Assigned Account Support Manager (ASM) Operating System Patch Analysis and Management System Health Check 24x7x4 hr HW On-Site Response 24x7x2 hr Software Support & Updates 30 Proactive Select Credits Per Year (Server) SupportPlus / Support Plus24 13x5x4 hr on Hardware 13x5x2 SW Technical Support and Updates or 24x7x4 hr HW support 24x7x2 SW Technical Support and updates SupportPlus / Support Plus24 13x5x4 hr on Hardware 13x5x2 SW Technical Support and Updates or 24x7x4 hr HW support 24x7x2 SW Technical Support and updates Software Support Updates & Reactive Remote Technical Support 24x7 2 hr response Software Support Updates & Reactive Remote Technical Support 24x7 2 hr response Hardware Support 6 hr CTR 24 hr CTR 24x7 4 hr 13x5 4 hr 9x5 NBD Hardware Support 6 hr CTR 24 hr CTR 24x7 4 hr 13x5 4 hr 9x5 NBD Proactive Care FW/SW Advice Qtrly incident report Proactive Scan (2xyr) Platform Rev. Mgt. (2xyr) Rapid access to Advance Solution Center Technical Support Specialist manage problems start to finish Collaborative case handling with ISVs 3 levels of reactive support NBD 24x7 6 hr CTR Proactive Care FW/SW Advice Qtrly incident report Proactive Scan (2xyr) Platform Rev. Mgt. (2xyr) Rapid access to Advance Solution Center Technical Support Specialist manage problems start to finish Collaborative case handling with ISVs 3 levels of reactive support NBD 24x7 6 hr CTR Collaborative Support Three h/w service levels NBD 24 x 7 4-hour response 6-hour Call-to- Repair Triage software support Collaborative Call Mgt with ISVs Collaborative Support Three h/w service levels NBD 24 x 7 4-hour response 6-hour Call-to- Repair Triage software support Collaborative Call Mgt with ISVs HP Proactive Select Service: Menu of Technical Services Foundation Care Services Proactive Care Services Integrated Proactive & Reactive Services © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

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