1. Coast Guard SUPRT Program

2. ValueOptions Founded by Navy Psychiatrist
Recognized leader in providing EAP and Work Life Balance Services
Over 30 years or providing these services
Provide services to over 30 million lives including 6.2 million lives associated with the uniformed services

3. Range of Support EAP Counseling Consultations Work Life Balance
Legal, Financial and Tax Services
Health Coaching
Career Counseling for Dependents
Training
Critical Incident Support

4. General Eligibility
Active Duty, Members of the Selected Reserve, Civilian Employees
Family members

5. Reliable Access Accessed by 855-CG SUPRT or www.CGSUPRT.com
Primary Call Center in Chesapeake, VA
After hours handled by Central Night Services
Disaster Recovery and Call Surge supported by multiple call Centers
Website has redundancy for maximum service levels

6. EAP Counseling 12 sessions per problem on a rolling 12 month period
Master’s level counselors answer CG SUPRT line
Face-to-Face counseling by credentialed network
Telephonic counseling provided by licensed clinician
Online Chat provided by licensed clinician

7. Consultation
Telephonic consultation for managers, supervisors and commands regarding staff with performance issues due to personal concerns
Partner with managers to develop effective strategies to assist staff
Web-based tools, handbooks and videos
Training on the CG SUPRT Program

8. Work Life Balance Child Development and Care Adult and Elder Care
Daily Living Issues
Summer Camps
Special Needs Children and Adults
Parenting Skills
Educational Resources for Children

9. Legal 30 minute free telephonic consultation by attorney
Referral to local attorney for free, initial consultation and 25% discount if the individual desires to continue
Identity Theft Services
Online legal tools and content

10. Financial and Tax Advice
30 minute telephonic consultation on financial concerns (there are no financial products or investments promoted)
Online financial calculators and tools as well as content including videos and webinars
Link to H&R Block specific website for the filing of Federal and up to three State tax returns for free

11. Health Coaching 45-minute sessions: different than EAP counseling
Online “chat” and telephonic options
Online coaching modules: Living Series
Length of coaching varies (5-6 months average)

12. Coaching Process
Explore and assess
Vision and establish areas of focus
Goal development and plan
Monitor progress and accountability
Outcomes

13. Areas of Coaching Focus
Weight, time, or stress management
Exercise and fitness
Life transition: new baby, move, empty nest
Responsible drinking
Tobacco cessation
Personal leadership

14. Plan Development Create SMART/MAP goals Commit to an Action Plan
Specific Measurable, Attainable, Realistic, Timely
Measurable, Attainable/Achievable, Passionate
Commit to an Action Plan
Discuss barriers, triggers, strategies
Evaluate effectiveness of behavior-change strategies (ongoing)

15. Why Do Participants Work with a Coach?
Physical behavior change
Empowerment
Energy
Support
Accountability
Perspective
Self-confidence
Resilience

16. Health and Wellness Coaches
Interdisciplinary team of health professionals
Have degrees in health-related fields
Certified in coaching
Have clinical and behavior change expertise

17. Online Coaching Programs
• LivingEasy™, a resiliency and stress management tool
• LivingLean™, a workshop to control unhealthy eating habits
• LivingFree™, a course proven to help members stop smoking
• LivingFit™, where members learn to make exercise a habit

18. Career Counseling
Online web tools that assist with resume development, career planning and improving interviewing skills
Telephonic support for dependents utilizing these tools
Referrals to local assistance

19. Training 10 live program briefings via webinars and/or teleconferences
In-person orientations about CG SUPRT
Numerous online webinars and videos including the LifeSpeak series

20. Critical Response
Partnership that includes two tiers of service: supplemental trained clinicians deploy to the incident and corporate level crisis response experts added to the USCG team
Trauma response network of trained clinicians numbering 4,000 nationwide available within 24 hours to travel
Content and webinars available through

21. Website Award winning website with USCG customization
Thousands of vetted articles supporting over 200 topics
Interactive tools, webinars and videos
Customized online announcements
Spanish content and navigation

22. Quality Assurance Specific USCG Training for staff
Annual Quality Assurance program evaluation provided included concerns and course corrections
Complaints should be directed to the COR
2 tier approach to obtaining evaluation/satisfaction data

23. Promotion Brochure Video Quarterly e-bulletins on a variety of topics
CGSUPRT.COM announcements
Organic touch points

24.
855-CG SUPRT ( )

25. Next Steps