2Athena-C3 & Apollon-C3 D111 / D142 / D143 / D144 Aficio MP C3002 / 3502/ 4502/ 5502Service Master Update training moduleSee notes for version changes.Date of changeVersion HistoryDescription1.0.aInitial version (no changes)Created by: Group L&D Version:1.0.a Classification: Internal
3Objectives After completing this training you should be able to: Install the machine and options in the field.Perform routine maintenance.Troubleshoot and repair the product in the field.To reach these objectives you must know the Athena-C2.5 /Apollon-C2.5.No additional notes.
4Requirements Athena/ Apollon-C3 Windows PC Printer drivers Field service manualOperation manualThis presentationNo additional notes.
5Pre-requisites and exam Before starting this training you should have already passed the WICE training for:Printing (Basic)Colour (Basic)At the end of this course, you can do the exam on WICE.No additional notes.
6Module overview Introduction Specifications New and improved features InstallationDetailed section descriptionsReplacements and adjustmentsMaintenanceNo additional notes.
8Machine overview – Athena-C3 Two MFP models:Athena-C3 (D111): Aficio MP C3002, 30 cpmAthena-C3 (D142): Aficio MP C3502, 35 cpmAll models have standard:Printer/scanner kitDuplexBy-pass trayData Overwrite Security unit (DOS)HDD Encryption unitThe DOS unit and the HDD encryption unit are embedded in the controller.
9Machine overview – Apollon-C3 Two MFP models:Apollon-C3 (D143): Aficio MP C4502, 45 cpmApollon-C3 (D144): Aficio MP C5502, 55 cpmFor each of these two, there are two versions:“Normal” version“Single-pass DF” versionAll models have standard:Printer/ scanner kitDuplexBy-pass trayData Overwrite Security unit (DOS)HDD Encryption unitThe DOS unit and the HDD encryption unit are embedded in the controller.
10New operation panelOn the operation panel there are new buttons which are explained later.An SD/USB card slot is embedded at the right side of the panel.SD/USB slotNo additional notes.
11Configurator Athena-C3 No additional notes.This slide contains a flash file – Go to presenter mode to watch the file.
12Configurator Apollon-C3 No additional notes.This slide contains a flash file – Go to presenter mode to watch the file.
14Changes to the specifications No additional notes.
153. New and improved Features GW 2011ANo additional notes.
16Controller capabilities <Workflow Improvement>Customizable Home screenExternal USB Keyboard supportAuto Job PromotionEnhanced Media PrintScheduled PrintNew Color Profile SupportLayout + Booklet PrintBanner Page PrintJBIG2 CompressionReduce/Enlarge ScanEnhanced Batch ScanSplit Scan from Book type originalImport/Export of Preference SettingsExpanded User CodeScheduling of Quota ManagementHome folder over LDAPSetting Bypass Tray as Priority TrayQWERTZ Layout Keyboard Support (German Keyboard Layout)Greek/Brazilian Portuguese support<TCO>Remote FAX (opt)Improved Gray Reproduction (PCL6)Separate A3/DLT Counter<Environment>Information Screen (Eco-Friendly Indicator)<Security>Unauthorized Copy Control (PCL6/PS)Enhanced Print Functions using HDDMandatory Security Information PrintOutput Switch Timer for received FAXEnhanced Encryption Level (AES256bit, SHA2)<Compliance>Bates NumberingScan to PDF-A/digitally signed PDFThe underlined items are more explained in the next slides.For more information about the other items download the Ricoh’s-Next-Generation-Controller material from WICE. (See additional files to support the training material)
17Operation panel design Note that there has been a big design change between the Pre-11A and 11A Operation panels.09ACustomizable logoNo additional notes.Home buttonFunction keys11AMenu with programmable icons
18Programmable icons (1/3) Shortcuts can be added to frequently often used programs or web pages.The order of the shortcuts and function icons can be changed.Program:The functionality is same as what could be done previously with the “Program” key.Number of each type of item that can be added to the Program menu:Copy = 25Scanner = 25FAX = 100URL = 10072 Items that can be added to the home screen.Shortcuts to webpages can only be stored when the optional browser unit is installed.
19Programmable icons (2/3) User authentication:Only the icons to which a user has permission will be displayed in that user’s Home Screen.User Own Home Screen Allow:If enabled in WIM, users can add icons to their home screen using the Program menu.No additional notes.User1’s icons are shown after he logs in.Other users can’t see User1’s icons.
20Programmable icons (3/3) Administrators can configure which icons are displayed to users.Web Image Monitor:Home Device Management Device Home Management Edit Icons.Operation Panel.Device settings can be imported/exported using a csv file.As the programmable icons are stored in binary fields in the csv, they are not easy to edit manually.
21Function keysSpecific icons on the Home screen can be assigned to any of the five “function keys”.By default, none of the function keys will have anything assigned to them.Web Image MonitorHome Device Management Configuration Function Key Allocation/Function Priority.No additional notes.Function keys
22Customizable logo A logo can be added to the Home screen. The logo must be exactly 324x66 pixels or it cannot be loaded to the home screen.Importing a logo:SD card (inserted into the slot at the front of the device)./custom_ui/image/insert.jpg.Web Image Monitor.Customizable logoLogo adjustment:(For 9 inch screen model) The resolution of the screen widens the image slightly. It is difficult to notice, but if it is a problem, it can be compensated for by scaling the image 94% in the horizontal direction.In order to maintain the best image quality, it is advisable to create images using an editor such as Gimp or Photoshop that allows jpegs to be saved with minimal compression (quality = 100%). Images created using MS-Paint might not look very good.With using WIM you can choose the file name. (xxxxxx.jpg)With using the SD-card you must use the folder structure (./custom_ui/image/) and name the file insert.jpg.
23External USB keyboardA USB 101-key keyboard can be used with the MFP if the following conditions are met:SP mode must be set to “1”.The use of USB keyboard must be enabled via SP and user mode.The USB keyboard for SDK is not connected.No additional notes.
24Auto job promotion (1/2)The machine can skip specific defective jobs and start printing the subsequent jobs.The function must be enabled in user tools.When the following errors occur, the job will be skipped and the next job will be printed.Specified paper size is not available.Specified paper type is not available.No paper on the specified paper trayNo staples (*This is not covered by pre-detection of errors.)Hole punch receptacle is full (*This is not covered by pre-detection of errors.)
25Auto job promotion (2/2) Specific error jobs can be skipped. When an error occurs during printing a job, the job cannot be skipped and the machine will stop with an error message.To reduce the occurrence of such situations, administrators can set the number of pages for pre-detection of errors.The machine predicts an error, so the job will be skipped and handled as 'Hold Print'.No additional notes.
26Scheduled print This lets users delay printing to a specified time. The time can be input with the printer driver, as shown below left.The time can be changed with WIM or at the operation panel, as shown.WIMDriverUse this to print large jobs after office hours, so that others will not be prevented from using the machine.User authentication must be enabled.When the main power of the machine is turned off if the specified time has arrived, the Scheduled Print jobs are stored as Hold Print jobs.Operation panel
27Split scan from book original This function scans the left page and right page of a double-page spread original separately.Users will receive the left and right pages as separate images.No additional notes.
28Import/export MFP settings (1/2) For a customer/engineer it is possible to import and export MFP settings by using an SD-card.UP/SPCategoryMethodAdministratorServiceUPCopySDP-ScannerPrinterFAXSDKWIMSystemMFP BrowserSPTo do the import/export, administrator authentication must be enabled.This import/export function doesn’t apply to the address book. The address book has its own import/export function.Note1: To do the import/export function is possible when the machines have completely the same configuration.
30Paper tray priority The bypass tray can be set as priority tray. No additional notes.
31Remote fax (1/2)With remote fax option, GW2011A machines can send or receive faxes through a central GW2011A machine with a fax option.Users can share the fax function with the central machine if it is on the same network.No need to buy multiple fax options and can reduce the number of fax lines.Up to 6Sub machinesNo additional notes.Same NetworkMachine: Bw/o Fax optionMachine: Cw/o Fax optionFax ReceivingNetworkFax SendingCenter Machine: Awith Fax optionMachine: Dw/o Fax option
32Remote fax (2/2) Center Machine: Sub Machines: Fax Option must be installed.HDD and printer option must be installed.* “Fax Connection Unit (SD card option)” must be installed.Sub Machines:“Fax Connection Unit (SD card option)” must be installed.* In order to receive fax document on sub machines, operators must register the addresses of specific senders as default settings.No additional notes.SDMachine: Cw/o Fax optionSDSDFax Connection UnitCenter Machine: Awith Fax option
33Counters Counting method (SP5-045-001) A3 double count (SSP5-104-001) Default setting: Pages. (Previous: Developments)A3 double count (SSP )Default double count.An A3/DLT counter is added. (SP )This counter counts up by 1 for every A3 or DLT sheet.The copy/printer and total counters count up by 2.No additional notes.
34Browser unit With the browser unit correctly installed: Users are able to browse external web sites and print the displayed page from the machine’s operation panel.Web page addresses can be registered as bookmark icons on the home screen.Example of use: If Ricoh’s support web pages are bookmarked, users can check the machine’s manuals at the operation panel.Paper size for HTML direct printing is fixed to A4/Letter.The 10 key pad on the operation panel can't be used for entering numbers in the url. Use the displayed character entry screen or the USB keyboard.Example of websites
36OverviewInstallation for the main machine and peripherals is basically the same as for the Athena-C2.5 and Apollon-C2.5.Different details are:Tape in PCDU unit.SP-modes after installation of peripherals.Always refer to the field service manual.All development units have tape, which must be removed during installation.
37Adding an icon to the home screen After installation of the option the icon is not visible in the home screen for the customer so the icon must be added to the home screen.Select the icon to addSelect the position
38Transporting the machine The scanner unit stay [A] is removed during installation and stored inside the front cover.Before transporting the machine the scanner unit stay must be installed again.No additional notes.
395. Detailed section description No additional notes.
40How to enter the SP-mode The “Clear/Stop” key is separated into two keys.“Clear” key.“Stop” key.Press Clear Mode keyNo additional notes.Enter “1 0 7”Press and hold Clear for at least 3 seconds
42SPR-F toner This new type of toner: Improves the colour spectrum that can be produced by the machine.Improves the evenness of high density areas.Has a lower melting point, so energy consumption is reduced.TEC value (kWh)TEC = Total Energy Comsumption.CPM
43Toner bottle detection The toner bottles are unique for this model.Not compatible with bottles for the previous model.A new type of ID is used for the toner bottles in this model.Previous model: RFID detection.This model: Direct touch detection.No additional notes.ID chipID chip contact board
44Paper feed Athena-C3 & Apollon-C3: No pick-up belt. No additional notes.
45Fusing overviewFor the Athena-C3 and the Apollon-C3 a free-belt system is used.Similar to Diana-C1.5.Heating sleeveNip padFusing lampsHeatThe heating sleeve rotates freely. It is driven by the pressure roller.The nip pad has a low friction cover, and this allows the fusing belt to turn easily.The pressure roller presses against the nip pad to form the nip zone, where the image is fused to the paper by heat and pressure.The stay holds the nip pad in place.The stay has a mirrored surface facing the fusing lamps to concentrate the energy from the lamps directly on the inner surface of the heating sleeve.The pressure roller contains no heater.Pressure rollerStayA4 SEFLetter LEFA4 LEF
46Fusing driveThe fusing/paper exit motor [A] drives the pressure roller [B].The fusing belt [C] around the fusing lamp is driven by the pressure roller.No additional notes.
47Heating belt unit Cleaning the heating sleeve: Replace as an assembly. Never touch or wipe the heating belt surface with anything.If the heating sleeve needs cleaning (for example: offset image) feed some white paper through the fusing unit.Replace as an assembly.No additional notes.
48Warning Symptom: Poor fusing in solid areas. Cause: Kink/crease in the heating belt.When the engine stops in the middle of a long run a kink/crease can occur in the heating belt due to the temperature difference between the center of the heating sleeve and the other areas.KinkThis may occur in the condition that the fusing temperature has been increased for a 500 P/J continuous print job.120oCThis section of the fusing sleeve belt expands when the engine stops suddenly after continuous printing due to the sustained high temperature.300oC
49Output checkTo prevent damage to the fusing sleeve belt, the output check for the fusing/exit motor (SP ~35) is moved to the special service mode.Also when performing SP ~035 the kink can occur when it is done for a longer time.All other output checks can be performed in the “normal” way.Follow the instructions in the field service manual.Kink on the fusing sleeve belt.Poor fusing in solid areas
50Fusing shutter (1/2)The fusing unit has a shutter plate [A] to improve energy efficiency.The fusing unit shutter plate drive motor rotates the shaft inside the fusing unit through the gear [C].At the same time the pressure roller is pushed against the nip pad.The fusing unit shutter home position sensor [D] detects whether the shutter is opened or closed.The actuator [B] is on the shutter plate.No additional notes.
51Fusing shutter (2/2)The shaft driven by the motor (see the previous slide) also has a gear at the opposite end.This gear rotates another shaft with two cams [F] through the gear [E] and a belt.The two cams move the shutter.No additional notes.
52Shutter plate replacement When reinstalling the fusing upper-cover the ends of the shutter plate may be damaged when excessive force is used.This may cause malfunction of the shutter plate.No additional notes.
53Fusing temperature components When the main switch turns on, the CPU turns on the heating roller fusing lamp [E]. The fusing lamp stays on until the pressure roller thermistors [D], NC sensors [A] and thermopile [F] detect the standby temperature. Then the CPU raises the temperature to the printing temperature.The fusing temperature for each mode is as follows. These are set by SP 1105.The thermostats [C] for the heating sleeve belt are used for overheat prevention. These thermostats are opened if the heating sleeve belt temperature is over 250°C.The PID control (the phase control) method and On/Off method are adopted as fusing temperature control methods.The heating temperature is detected with the thermopile [F] and the NCU sensors [A]. The pressure temperature is detected with the thermistors [D]. The thermostats act as safety switches at the heating sleeve belt unit side.2 X Non contact sensors (Upper & Lower)Heating sleeve2 X Thermostats (Center & End)2 X Pressure roller thermistors (at both ends)Fusing lamp2 X Thermopiles (Center & End)
54Pressure rollerAfter replacement of the pressure roller, lubrication of the bearings (A & B) is not required.The surface of the pressure roller is fragile, so handle with care.Protect the surface with a sheet of paper when placed outside the unit.No additional notes.
55Fax unit The MBU and FCU are combined into one board. After you replace the FCU, you must transfer the SRAM data from the old FCU to the new one.This is done by connecting the old FCU to the new one with a flat cable.A flat cable is provided with the new FCU service part.The following data will be transferred: TTI, RTI, CSI, bit switch settings, RAM address settings, NCU parameter settings.See the fax unit’s service manual for the procedure.
56Boards The BICU has been divided into two boards: BCU, and IPU. The same BCU board is used for the following three models: Alex-C2, Apollon-C3, Athena-C3.BCUIPUNo additional notes.
57Improved airflow (1/3)The airflow inside the machine is improved to prevent toner clocking.The air from the PSU will go directly to the outside.To cool the toner and the air around the laser unit more fan’s in the machine and louvers in the covers are added.No additional notes.
58Improved airflow (2/3)A cutout [A] is created on the supply guide plate and the 2nd duct fan [B] is doubled in order to exhaust the air from the main fans effectively.No additional notes.
59Improved airflow (3/3)The new duct [A] and the shape change of the drum positioning plate can guide the airflow from the main fan to the QSU-heater cooling fan.No additional notes.
606. Replacements and Adjustments No additional notes.
61Exposure lamp replacement In the Athena-C3 an LED array is used.Before installing the new exposure lamp, check the first three digits [A] in the bar-code on the new lamp.After installing the new lamp:Adjust the setting in SP , referring to the table in the service manual.This setting is called the ‘chromaticity rank’, and needs to be adjusted for each lamp.
63SMC data to SD cardAll settings (both SP mode settings and UP mode settings) can obviously be printed using SP5-990 (SMC).However, as of 11A, you can also save the SMC onto an SD card (csv format) SP5-992.No additional notesSD slot or Service slot
64Changes to the PM table Drum unit (K): Replace at 300k. Drum unit (CMY): Replace at 150k.ITB cleaning unit: Replace at 300k.Ozone Filter/Exhaust Filter: Change at 300k.New EM item:Toner supply units: 2000k (K), 1500k (CMY).Toner scatter-proof filter: 300k.Fusing unit:Heating sleeve unit: Replace at 300k.Counter to set to “1” before replacing parts:New item: Heating sleeve unit (SP ).Ozone Filter/Exhaust Filter: The life is changed from 200k to 300k, this is because this model uses the new SPR-F toner, which reduces the amount of powder dust inside the machine.
65Fusing unitIf the fusing unit is not replaced at 330k, the machine will stop, to prevent the sleeve belt from breaking.At 315k, a near-end message appears on the operation panel.At 330k, an end message appears on the operation panel and the machine stops.This is the same as the process for the heating roller in the previous model.No additional notes.
66Toner scatter-proof filter This filter prevents toner particles from being blown out of the rear of the machine at the right side.The replacement procedure is in the service manual, after the PM tables.
67New yield partsThe toner supply unit (includes pump and toner supply tube) is a new yield part.K: 2000 k (5% coverage)Y, M, C: 1500 k (5% coverage)The machine uses the page counter and the part’s operation time counter to determine when the part must be replaced.This is the same system as for other yield parts.When either of the counters reaches the maximum limit, the machine indicates that the part must be replaced.No additional notes.