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1. Ricoh Academy Europe Athena-C3 & Apollon-C3 D111 / D142 / D143 / D144 Aficio MP C3002 / 3502/ 4502/ 5502 Service Master Update training module 2 Created.

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Presentation on theme: "1. Ricoh Academy Europe Athena-C3 & Apollon-C3 D111 / D142 / D143 / D144 Aficio MP C3002 / 3502/ 4502/ 5502 Service Master Update training module 2 Created."— Presentation transcript:

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2 Ricoh Academy Europe Athena-C3 & Apollon-C3 D111 / D142 / D143 / D144 Aficio MP C3002 / 3502/ 4502/ 5502 Service Master Update training module 2 Created by: Group L&D Version:1.0.a Classification: Internal

3 Objectives After completing this training you should be able to: Install the machine and options in the field. Perform routine maintenance. Troubleshoot and repair the product in the field. To reach these objectives you must know the Athena-C2.5 /Apollon-C2.5. 3

4 Requirements Athena/ Apollon-C3 Windows PC Printer drivers Field service manual Operation manual This presentation 4

5 Pre-requisites and exam Before starting this training you should have already passed the WICE training for: Printing (Basic) Colour (Basic) At the end of this course, you can do the exam on WICE. 5

6 Module overview 1.IntroductionIntroduction 2.SpecificationsSpecifications 3.New and improved featuresNew and improved features 4.InstallationInstallation 5.Detailed section descriptionsDetailed section descriptions 6.Replacements and adjustmentsReplacements and adjustments 7.MaintenanceMaintenance 6

7 Ricoh Academy Europe 1. Introduction 7

8 Machine overview – Athena-C3 Two MFP models: Athena-C3 (D111): Aficio MP C3002, 30 cpm Athena-C3 (D142): Aficio MP C3502, 35 cpm All models have standard: Printer/scanner kit Duplex By-pass tray Data Overwrite Security unit (DOS) HDD Encryption unit 8

9 Machine overview – Apollon-C3 Two MFP models: Apollon-C3 (D143): Aficio MP C4502, 45 cpm Apollon-C3 (D144): Aficio MP C5502, 55 cpm For each of these two, there are two versions: Normal version Single-pass DF version All models have standard: Printer/ scanner kit Duplex By-pass tray Data Overwrite Security unit (DOS) HDD Encryption unit 9

10 New operation panel On the operation panel there are new buttons which are explained later. An SD/USB card slot is embedded at the right side of the panel. 10 SD/USB slot

11 Configurator Athena-C3 11 This slide contains a flash file – Go to presenter mode to watch the file.

12 Configurator Apollon-C3 12 This slide contains a flash file – Go to presenter mode to watch the file.

13 Ricoh Academy Europe 2. Specifications 13

14 Changes to the specifications 14

15 Ricoh Academy Europe 3. New and improved Features GW 2011A 15

16 Controller capabilities 16 Customizable Home screen External USB Keyboard support Auto Job Promotion Enhanced Media Print Scheduled Print New Color Profile Support Layout + Booklet Print Banner Page Print JBIG2 Compression Reduce/Enlarge Scan Enhanced Batch Scan Split Scan from Book type original Import/Export of Preference Settings Expanded User Code Scheduling of Quota Management Home folder over LDAP Setting Bypass Tray as Priority Tray QWERTZ Layout Keyboard Support (German Keyboard Layout) Greek/Brazilian Portuguese support Remote FAX (opt) Improved Gray Reproduction (PCL6) Separate A3/DLT Counter Information Screen (Eco-Friendly Indicator) Unauthorized Copy Control (PCL6/PS) Enhanced Print Functions using HDD Mandatory Security Information Print Output Switch Timer for received FAX Enhanced Encryption Level (AES256bit, SHA2) Bates Numbering Scan to PDF-A/digitally signed PDF

17 Operation panel design Note that there has been a big design change between the Pre-11A and 11A Operation panels A 11A Customizable logo Menu with programmable icons Home button Function keys

18 Programmable icons (1/3) Shortcuts can be added to frequently often used programs or web pages. The order of the shortcuts and function icons can be changed. Program: The functionality is same as what could be done previously with the Program key. Number of each type of item that can be added to the Program menu: Copy = 25 Scanner = 25 FAX = 100 URL = Items that can be added to the home screen. 18

19 Programmable icons (2/3) User authentication: Only the icons to which a user has permission will be displayed in that users Home Screen. User Own Home Screen Allow: If enabled in WIM, users can add icons to their home screen using the Program menu. 19 User1s icons are shown after he logs in.Other users cant see User1s icons.

20 Programmable icons (3/3) Administrators can configure which icons are displayed to users. Web Image Monitor: Home Device Management Device Home Management Edit Icons. Operation Panel. 20

21 Function keys Specific icons on the Home screen can be assigned to any of the five function keys. By default, none of the function keys will have anything assigned to them. Web Image Monitor Home Device Management Configuration Function Key Allocation/Function Priority. 21 Function keys

22 Customizable logo A logo can be added to the Home screen. The logo must be exactly 324x66 pixels or it cannot be loaded to the home screen. Importing a logo: SD card (inserted into the slot at the front of the device)./custom_ui/image/insert.jpg. Web Image Monitor. 22 Customizable logo

23 External USB keyboard A USB 101-key keyboard can be used with the MFP if the following conditions are met: SP mode must be set to 1. The use of USB keyboard must be enabled via SP and user mode. The USB keyboard for SDK is not connected. 23

24 Auto job promotion (1/2) The machine can skip specific defective jobs and start printing the subsequent jobs. The function must be enabled in user tools. 24

25 Auto job promotion (2/2) Specific error jobs can be skipped. When an error occurs during printing a job, the job cannot be skipped and the machine will stop with an error message. To reduce the occurrence of such situations, administrators can set the number of pages for pre- detection of errors. The machine predicts an error, so the job will be skipped and handled as 'Hold Print'. 25

26 Scheduled print This lets users delay printing to a specified time. The time can be input with the printer driver, as shown below left. The time can be changed with WIM or at the operation panel, as shown. 26 WIM Operation panel Driver

27 Split scan from book original This function scans the left page and right page of a double-page spread original separately. Users will receive the left and right pages as separate images. 27

28 Import/export MFP settings (1/2) For a customer/engineer it is possible to import and export MFP settings by using an SD-card. 28 UP/SPCategoryMethodAdministratorService UPCopySD - Scanner - Printer - FAX - SDK - WIM - System - MFP Browser - SPSystem- FAX- Printer- Scanner- Note1: To do the import/export function is possible when the machines have completely the same configuration.

29 Import/export MFP settings (2/2) Backup/restore MFP settings to/from a SD card. 29 SD slot MFP Settings(UP) MFP Settings(SP)

30 Paper tray priority The bypass tray can be set as priority tray. 30

31 Remote fax (1/2) With remote fax option, GW2011A machines can send or receive faxes through a central GW2011A machine with a fax option. Users can share the fax function with the central machine if it is on the same network. No need to buy multiple fax options and can reduce the number of fax lines. 31 Center Machine: A with Fax option Machine: B w/o Fax option Fax Receiving Fax Sending Network Machine: C w/o Fax option Machine: D w/o Fax option Same Network Up to 6 Sub machines

32 Remote fax (2/2) Center Machine: Fax Option must be installed. HDD and printer option must be installed. * Fax Connection Unit (SD card option) must be installed. Sub Machines: HDD and printer option must be installed. Fax Connection Unit (SD card option) must be installed. * In order to receive fax document on sub machines, operators must register the addresses of specific senders as default settings. 32 Center Machine: A with Fax option Machine: C w/o Fax option SD Fax Connection Unit SD

33 Counters Counting method (SP ) Default setting: Pages. (Previous: Developments) A3 double count (SSP ) Default double count. An A3/DLT counter is added. (SP ) This counter counts up by 1 for every A3 or DLT sheet. The copy/printer and total counters count up by 2. 33

34 Browser unit With the browser unit correctly installed: Users are able to browse external web sites and print the displayed page from the machines operation panel. Web page addresses can be registered as bookmark icons on the home screen. Example of use: If Ricohs support web pages are bookmarked, users can check the machines manuals at the operation panel. 34 Example of websites

35 Ricoh Academy Europe 4. Installation 35

36 Overview Installation for the main machine and peripherals is basically the same as for the Athena-C2.5 and Apollon- C2.5. Different details are: Tape in PCDU unit. SP-modes after installation of peripherals. Always refer to the field service manual. 36

37 Adding an icon to the home screen 37 Select the icon to add Select the position

38 Transporting the machine The scanner unit stay [A] is removed during installation and stored inside the front cover. Before transporting the machine the scanner unit stay must be installed again. 38

39 Ricoh Academy Europe 5. Detailed section description 39

40 How to enter the SP-mode The Clear/Stop key is separated into two keys. Clear key. Stop key Press Clear Mode key 2. Enter Press and hold Clear for at least 3 seconds

41 Exposure lamp Athena-C3: LED-array (new) Apollon-C3: Xenon Lamp 41

42 SPR-F toner This new type of toner: Improves the colour spectrum that can be produced by the machine. Improves the evenness of high density areas. Has a lower melting point, so energy consumption is reduced. 42 CPM TEC value (kWh)

43 Toner bottle detection The toner bottles are unique for this model. Not compatible with bottles for the previous model. A new type of ID is used for the toner bottles in this model. Previous model: RFID detection. This model: Direct touch detection. 43 ID chip ID chip contact board

44 Paper feed Athena-C3 & Apollon-C3: No pick-up belt. Athena-C2.5 & Apollon-C

45 Fusing overview For the Athena-C3 and the Apollon-C3 a free-belt system is used. Similar to Diana-C Stay Pressure roller Fusing lamps Heating sleeveNip pad A4 LEF A4 SEF Letter LEF Heat

46 Fusing drive The fusing/paper exit motor [A] drives the pressure roller [B]. The fusing belt [C] around the fusing lamp is driven by the pressure roller. 46

47 Heating belt unit Cleaning the heating sleeve: Never touch or wipe the heating belt surface with anything. If the heating sleeve needs cleaning (for example: offset image) feed some white paper through the fusing unit. Replace as an assembly. 47

48 Warning Symptom: Poor fusing in solid areas. Cause: Kink/crease in the heating belt. When the engine stops in the middle of a long run a kink/crease can occur in the heating belt due to the temperature difference between the center of the heating sleeve and the other areas. 48 Kink 120 o C 300 o C This section of the fusing sleeve belt expands when the engine stops suddenly after continuous printing due to the sustained high temperature.

49 Output check To prevent damage to the fusing sleeve belt, the output check for the fusing/exit motor (SP ~35) is moved to the special service mode. 49 Kink on the fusing sleeve belt. Poor fusing in solid areas

50 Fusing shutter (1/2) The fusing unit has a shutter plate [A] to improve energy efficiency. The fusing unit shutter plate drive motor rotates the shaft inside the fusing unit through the gear [C]. At the same time the pressure roller is pushed against the nip pad. The fusing unit shutter home position sensor [D] detects whether the shutter is opened or closed. The actuator [B] is on the shutter plate. 50

51 Fusing shutter (2/2) The shaft driven by the motor (see the previous slide) also has a gear at the opposite end. This gear rotates another shaft with two cams [F] through the gear [E] and a belt. The two cams move the shutter. 51

52 Shutter plate replacement When reinstalling the fusing upper-cover the ends of the shutter plate may be damaged when excessive force is used. This may cause malfunction of the shutter plate. 52

53 Fusing temperature components A.2 X Non contact sensors (Upper & Lower) B.Heating sleeve C.2 X Thermostats (Center & End) D.2 X Pressure roller thermistors (at both ends) E.Fusing lamp F.2 X Thermopiles (Center & End) 53

54 Pressure roller After replacement of the pressure roller, lubrication of the bearings (A & B) is not required. The surface of the pressure roller is fragile, so handle with care. Protect the surface with a sheet of paper when placed outside the unit. 54

55 Fax unit The MBU and FCU are combined into one board. After you replace the FCU, you must transfer the SRAM data from the old FCU to the new one. This is done by connecting the old FCU to the new one with a flat cable. A flat cable is provided with the new FCU service part. The following data will be transferred: TTI, RTI, CSI, bit switch settings, RAM address settings, NCU parameter settings. 55

56 Boards The BICU has been divided into two boards: BCU, and IPU. The same BCU board is used for the following three models: Alex-C2, Apollon-C3, Athena-C3. 56 IPUBCU

57 Improved airflow (1/3) The airflow inside the machine is improved to prevent toner clocking. The air from the PSU will go directly to the outside. To cool the toner and the air around the laser unit more fans in the machine and louvers in the covers are added. 57

58 Improved airflow (2/3) A cutout [A] is created on the supply guide plate and the 2nd duct fan [B] is doubled in order to exhaust the air from the main fans effectively. 58

59 Improved airflow (3/3) The new duct [A] and the shape change of the drum positioning plate can guide the airflow from the main fan to the QSU-heater cooling fan. 59

60 Ricoh Academy Europe 6. Replacements and Adjustments 60

61 Exposure lamp replacement In the Athena-C3 an LED array is used. Before installing the new exposure lamp, check the first three digits [A] in the bar-code on the new lamp. After installing the new lamp: Adjust the setting in SP , referring to the table in the service manual. 61

62 Ricoh Academy Europe 7. Maintenance 62

63 SMC data to SD card All settings (both SP mode settings and UP mode settings) can obviously be printed using SP5-990 (SMC). However, as of 11A, you can also save the SMC onto an SD card (csv format) SP SD slot or Service slot

64 Changes to the PM table Drum unit (K): Replace at 300k. Drum unit (CMY): Replace at 150k. ITB cleaning unit: Replace at 300k. Ozone Filter/Exhaust Filter: Change at 300k. New EM item: Toner supply units: 2000k (K), 1500k (CMY). Toner scatter-proof filter: 300k. Fusing unit: Heating sleeve unit: Replace at 300k. Counter to set to 1 before replacing parts: New item: Heating sleeve unit (SP ). 64

65 Fusing unit If the fusing unit is not replaced at 330k, the machine will stop, to prevent the sleeve belt from breaking. At 315k, a near-end message appears on the operation panel. At 330k, an end message appears on the operation panel and the machine stops. This is the same as the process for the heating roller in the previous model. 65

66 Toner scatter-proof filter 66 This filter prevents toner particles from being blown out of the rear of the machine at the right side.

67 New yield parts The toner supply unit (includes pump and toner supply tube) is a new yield part. K: 2000 k (5% coverage) Y, M, C: 1500 k (5% coverage) The machine uses the page counter and the parts operation time counter to determine when the part must be replaced. This is the same system as for other yield parts. When either of the counters reaches the maximum limit, the machine indicates that the part must be replaced. 67

68 Ricoh Academy Europe Athena-C3 & Apollon-C3 End 68

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