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Presentation on theme: "COUNSELLING SKILLS FOR MANAGERS"— Presentation transcript:


Discussions and interactions Between a person who has a problem It should be solved

3 Definition Counselling is that interaction between two individuals to find a solution to the problems, which have an emotional angle, of one individual. Such a solution usually includes behavioural change in the individual whose problems are being discussed”. Pepinsky and Pepensky (1954)

4 “Counselling is a dynamic and purposeful relationship between two people in which procedures vary with the nature of students needs . But in which there is always mutual participation by the counsellor and the students with the focus upon self-clarification and self – determination by the student.” Wrenn(1951)

5 Two persons: A counsellor A counselee Sometimes more than two person

6 Involves exchange of ideas
Expression of feelings Act of communication and Introspection

7 Need for counselling Stress on the job Insecurity –retirement
Taking a risk (promotion etc) Mental unrest due to stagnation Depression caused by domestic problems Emotionally challenging time

8 Importance of counseling
Both to society and organization Humanistic approach Responsive to the concern of the employees Attract and retain good talent

9 Done through generalization or through specialization
Example Managers are the first counsellors Professional counsellors –significance

10 Case: managers emphasis more on task leadership
Little emphasis on emotional problems Result……………………..? Manger –develop interpersonal problem solving skills

11 Objectives of counselling
To help solve employees problems Support employees on: Self confidence Self direction

12 Self control To foster positive interpersonal relationship To create a climate of assurance and High morale for peaceful cooperation of employees at the workplace

13 Counselling functions
Advice Telling a person what you think would be done; coaching Reassurance Giving people courage and confidence that they are capable of facing a problem Communication Providing information and understanding Clarified thinking Encouraging more coherent , rational and mature thought Release of emotional tension Helping a person feel free from frustration and stress Reorientation Encouraging an internal change in goals ,values and mental models

14 Drawbacks Reassurance : Lack of trust Weak mind Communication Upward

15 Clarified thinking: Don’t jump into conclusion Explain what is right and what is wrong Reorientation: Reorganize limitation

16 Identify potential E.g. Employees at the time of recession need reorientation Reorienting towards new skill

17 Types of counselling Two different ways :
1.Based on the counsellor’s direction 2.Based on focus

18 1.Based on counsellor’s direction
Counsellor Client Counsellor Direction –oriented continuum LOW DIRECTION MEDIUM HIGH DIRECTION Non-directive counselling Co-operative/Participative counselling Directive counselling

19 A. Directive counselling:
Counsellor oriented Listen to the employee’s problem Decide with the employees- what he should do?

20 B. Non-directive counselling:
It is client centered Skillfully listen to the counselee Encourage to determine the appropriate solution It focus on reorienting the employees

21 Example: Two groups developed non-directive counselling
Elton Mayo and Roethlisberger and others Carl. R. Rogers and his colleagues

22 C. Participative counselling:
Falls in between the two extremes Also known as middle ground type or cooperative counselling

23 A contingency view on types of counselling
A. Nature of problem: For a timely logical solution-DC For an emotional problem-NDC B. Manager’s time and effort: If manager is willing-NDC Not willing- DC

24 C. Preference of counselees:
Counselees seek a nurturing role- PC or NDC For a job related expertise or problem solving skills-DC

25 2.Based on focus A. Problem solving counselling:
Specific problem in personal or professional life Generate Problem-specific solutions Solutions are tried and then reviewed

26 B. Interpersonal counselling:
Used for interpersonal relation Used both at the home and place Includes identifying a problem-Rectify it

27 C. Psychodynamic counselling:
Focuses on the client’s past experience Other unconscious process to interpret current behavior Help to create an awareness on clients behaviour

28 3.Based on medium Counselling through ---medium
E.g.: Telephone and other online methods

29 Merits: It can be constructive Easy to maintain concentration Feel more free to express ( Anonymity and Confidentiality)

30 Demerits : No visual information –--body language Difficulty in establishing relationship with client No eye contact


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