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1 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Cisco IP Communications for State and Local Government Agencies.

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Presentation on theme: "1 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Cisco IP Communications for State and Local Government Agencies."— Presentation transcript:

1 1 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Cisco IP Communications for State and Local Government Agencies Technical Overview August 2005

2 2 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Agenda Government Communication Overview Cisco IP Communications Solution Overview Applying IP Communications Customer Success Stories Why Cisco IP Communications? Government Leasing, Programs, and Resources Q&A

3 3 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Government Communication Overview

4 4 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Communication Complexities for Todays Constituent, Employee and Agency ConstituentReality AgencyReality EmployeeReality Constituent Satisfaction Efficiency Stewardship of Budget Continuity Services Enablement Cost Reduction Productivity Effectiveness Efficiency

5 5 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Government Communications Challenges Enhance collaboration and information-sharing tools to streamline delivery of safety and social services Ensure continuity of operations Utilize resources efficiently Manage costs Replace outdated private branch exchanges (PBXs) with a modern system that meets todays converged network needs Deploy an affordable, easy-to-maintain communications solution that enables advanced services

6 6 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Business Resilience Disaster recovery Network and data security Service and Safety Excellence Better constituent service and response Enhanced collaboration Mobility and teleworker gains Higher productivity Expanded Benefits Improving Government Productivity Lower Costs Reduce management costs Simplified moves, adds, and changes Lower cabling costs Toll bypass Initial Benefits Reducing Cost Drivers to IP Telephony

7 7 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Total Market $B Worldwide Enterprise Voice Market Enterprise IP Telephony Time Division Multiplex (TDM)/PBX Budget cuts require new solutions Movement to converged networks and IP Communications is accelerating IP telephony projected to grow by 50 percent in public sector IT spending for government rising to meet modernization needs Source: Synergy Research Acceleration of IP Telephony Market

8 8 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Business Impact of IP Communications Fosters interagency communication and collaboration Increases reach and responsiveness of services; improves ease of use Enables more efficient, cost-effective use of resources Improves constituent and government employee safety by improving delivery of emergency alerts and enabling improved communications interoperability

9 9 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Cisco IP Communications Solution Overview

10 10 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Voice MessagingVideoconferencingTelephone ServicesInstant MessagingContact Center E-MailCollaborationCalendarAudioconferencingWeb Application Integrated, Secure IP Communications Solution Productivity Business Process Business Transformation IP Network Telephone Services SECURITY

11 11 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public A Comprehensive Government Communications Portfolio Workplace Services Voice Mail and Unified Messaging Emergency Responder Customer Contact Rich-Media Conferencing ApplicationsEndpoints Call Control Infrastructure IP Phones Wireless Phones IP Communicator Cisco ® VT Advantage Hosted Call Control Cisco CallManager Cisco CallManager Express Integrated Services Routers Integrated Infrastructure: Security Quality of Service (QoS) Availability Management Administration A flexible, resilient, and secure suite of communications applications that scale and adapt to the needs of any government agency

12 12 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Advantages of Ciscos Systems Approach Tight integration of IP Communications applications and Cisco ® infrastructure enable all components to work together as an effective system Cisco advantages Automated configuration reduces operating expenses and speeds deployment IP Communications security integrated with the infrastructurevirtually no added cost Easily extend business resilience strategy to IP Communications Open standards and innovation Complete suite of integrated applications for communication and collaboration

13 13 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Cisco IP Phones 7905G/7912G Cisco IP Phone 7960G Cisco IP Communicator Cisco VT Advantage Cisco Wireless IP Phone 7920 Cisco IP Conference Station 7936 Cisco ® IP Phone 7970G/7971G-GE Features Cisco IP Phone 7940G Cisco VG248 Analog Phone Gateway Cisco IP Phone 7902G Cisco ATA 186/188 Industrys Best Portfolio of IP Telephony Endpoints

14 14 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Emergency Alert Time ClockMapping Surveillance Education Attendance HealthcareStatistics Broadcast Custom and Off-the-Shelf Applications www.cisco.com/go/apps IP Phone Applications

15 15 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Employee Productivity Provides one-stop message access Frees user from being tied to multiple devices; delivers personalized services Flexibilitygives user choice of device and location for calls Constituent Satisfaction Increases speed of response Offers flexible communication flow with media choices Cost Reduction Leverages current groupware investment Offers interoperability with traditional TDMs/PBXs Scales to meet changing needs Cisco Unity SolutionUnified Messaging and Voice Mail

16 16 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public 2004 Results Complete voice, video, and Web conferencing and control As natural and effective as face-to-face meetings for training and collaboration Cisco MeetingPlace: Real-Time Communications and Collaboration

17 17 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public High Low Organization Value Constituent Value Contact Center Customer Interaction Network Differentiated Services Necessary Evil Call Center Operational Efficiencies Increases self-service resolution Increases resource utilization Reduces communications total cost of ownership Improves access to government services Simplifies tax-and- revenue collection processes Integrates remote resources Enhanced Performance Customer-Contact Solutions: Creating a Better Constituent Experience

18 18 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public CRM TelephonyApplicationGateway Routing logic, computer telephony integration, and reporting engine Internet Web apps CRM Public switched telephone network (PSTN) Telephonysoftware Agents Speech-enabled, self-service apps Converged, Government IP Network Single, cost-effective, multiservice network Availability and resiliency via clustering Agency or govt. wide scalability and efficiency Ubiquitous application support Integral support of Web applications Logical distribution of functions The Customer Interaction Network

19 19 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Bringing It All Together: Making IP Communications Work The Part You Do Not See: The Intelligent Information Network Enables Integration Enhanced Power Management Intelligent LAN Switching Auto VLAN Auto QoS Home Net Carrier Softswitch Firewall Host Intrusion Protection Wi-Fi Networking Dynamic Device Discovery Intelligent Traffic Routing Network Access Control Secure VPN AccessStorageManagement Seamless Mobility Dynamic User Tracking Remote Video Association The Part You See IP TelephonyCustomer Contact Unified Messaging Video Collaboration Mobility

20 20 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public IP Communications Wireless SecurityManagementStorage Advanced Technologies Advanced Technology Features Foundation Technology Features Integrated Network Foundation Routing Switching Optical An Integrated System Extends Benefits Across the Agency and Government Home Worker Field OfficeGovernment CenterNGO PartnerSupplier Across All Government Locations Integration Benefit Faster Deployment Better Performance Lower Cost Greater Reliability and Security

21 21 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Applications Cisco proved it can build a voice-over-IP network that sophisticated hackers are not able to break or even noticeably disturbMiercom Part of an Overall Security Strategy Desktops IP PhoneApplicationMessagingGateway Network Internet Endpoints Application Cisco ® CallManager Infrastructure Securing IP Communications

22 22 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public How Cisco IP Communications Delivers Business Resilience Offers intelligent failover Seamless failover without call interruption Automatic rerouting (no manual administration needed) Has redundancy built into all layers of the infrastructure Power, call processing, hardware, and failover Desktop IP provides additional resilience where TDM would fail Improves productivity for IT Proactive health and fault monitoring of network Unique applications to ensure business continuity during disasters

23 23 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public IP Communications Enables Mobility Cisco ® CallManager Eliminates manual administration for moves, adds, and changes and E-911 Registers phones automatically Automatically turns QoS on or off as phones are plugged or unplugged into the data port Automatically powers the phone Automatic VLAN associationensures traffic segmentation; can provide privacy and security Automatic, dynamic E-911 database updates Wireless and VPN for branch offices and teleworkers Cisco IP Communicator SoftPhone Enables you to take your phone extension with you on your laptop

24 24 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Low-Cost, Low-Maintenance Moves, Adds, and Changes If I needed to move somebody from one building or office to another, I had to call a vendor and have them come in and change the line. It took a lot of time, often two or three days. Now it only takes five minutes. An employee can just pick up her phone and plug it in at the new location. Ann Farquhar, Director of Civilian Operations and Communications, City of Southfield

25 25 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Ciscos Commitment to Accessibility Accessibility Regulations Cisco IP Communications Status Section 508 of the Rehabilitation Act* Conform Americans with Disabilities ActConform Section 255 of the Telecommunications Act Comply *VPATS available at www.cisco.com/go/accessibilitywww.cisco.com/go/accessibility IP enabled technology has the greatest potential to eliminate the barriers in the way that all people live, work, learn, and play. John Chambers CEO, Cisco Systems ®

26 26 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Applying IP Communications

27 27 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Agency NeedsIP Communications Benefits Integrate disparate systems to eliminate data inconsistencies and increase responsiveness to constituents Simplifies and hastens delivery of services with efficient, integrated referral services and self-service applications Foster intra-agency communication, collaboration, and data transfer Connect mobile and geographically dispersed employees to network resources, constituents, and each other Integrates remote workers into contact center to improve service and facilitates fast, easy communication to more people and locations with video-based training and videoconferencing Increases staff productivity and communication through Find Me/Follow Me services and reservation-less conference calling Social ServicesIP Communications at Work

28 28 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public IPCC Express Server(s) Headquarters Local-Area Info Center Branch Employee or Virtual Agent WAN 211 / 311 Call Center Cisco CallManager Cluster Field Representative Health and Human Services Internet Teleworker Social Services IP Communications Architecture Uses existing IP WAN to support voice No additional PBXs/automatic call distributors (ACDs) at additional sites Single point of administration and maintenance Unified, real-time data, reporting, and administration Single network to maintain

29 29 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Agency NeedsIP Communications Benefits Support tax-simplification initiatives by providing convenient, automated services Improves contact-center efficiency with voice-responsive, self-service applications and intelligent call routing Improve enforcement and collections Enable mobile employees to be equally productive as office employees Provides secure mobile access to network resources and tools, video- based applications, and messaging- management devices Delivers constituent services in a more effective way (eg, payment collection and form distribution) Adapt to rapidly evolving tax laws Enables timely compliance and collections post-filing Tax and RevenueIP Communications at Work

30 30 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public IPCC Express Server(s) Headquarters Branch Office Branch Employee or Virtual Agent WAN 211 / 311 Call Center Cisco CallManager Cluster Field Representative Department of Revenue Internet Teleworker Tax and Revenue IP Communications Architecture Uses existing IP WAN to support voice No additional PBXs/ACDs at additional sites Single point of administration and maintenance Unified, real-time data, reporting, and administration Single network to maintain

31 31 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Agency NeedsIP Communications Benefits Improve communications with all personnelregardless of location or type of equipment Gives officers the ability to initiate and receive calls with any device that field personnel use (eg, standard telephone headsets, wireless phones, radio consoles, or push-to-talk radios) Provide coordinated communications and messaging during times of crisis Create greater situational awareness and increase span of control Enables effective crisis management by connecting first- responders response teams to command personnel through a video conference, where they can plan and collaborate on actions Broadcasts vital alerts, such as Amber Alerts, natural disasters, and elevated threat levels, to IP phones, cellular phones, PDAs, and other devices Public SafetyIP Communications at Work

32 32 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public IPCC Express Server(s) Precinct EOC/PSAP Mobile Command WAN 211/311 Call Center Cisco CallManager Cluster Headquarters WAN Field Personnel/Vehicles Public Safety IP Communications Architecture Uses existing IP WAN to support voice No additional PBXs/ACDs at additional sites Single point of administration and maintenance Unified, real-time data, reporting, and administration Single network to maintain

33 33 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Agency NeedsIP Communications Benefits Maintain a safe environment for constituents Enhances speed and efficiency of pretrial services with remote video arraignments and depositions Increase service effectiveness and responsiveness while reducing operational expenditures Stimulate economic development by improving community safety Extends reach of information to the public and other government agencies Streamlines adjudication processes through remote testimony and videoconferencing as well as contact-center efficiency with voice-responsive, self-service applications Criminal JusticeIP Communications at Work

34 34 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public IPCC Express Server(s) Main Court Correctional/Jail Facilities Court Annexes WAN 211/311 Call Center Cisco CallManager Cluster Field Employee or Virtual Agent or Supervisor Judicial Campus Internet Teleworker Criminal Justice IP Communications Architecture Uses existing IP WAN to support voice No additional PBXs/ACDs at additional sites Single point of administration and maintenance Unified, real-time data, reporting, and administration Single network to maintain

35 35 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Customer Success Stories

36 36 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Texas Department of Human Services The Challenge Help constituents navigate an ever-growing maze of health and human service providers, government agencies, and community service organizations The Solution Cisco ® IP Contact Centerintegrate new LANs with existing PBXs A networked virtual organizationa statewide virtual call center The Benefits Integrates multiple services and remote locations Provides ability to quickly deliver direct, transparent, 24- hour access to health and human services to Texas constituents Increases service effectiveness for constituents

37 37 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Kane County, Illinois The Challenge Maintain public safety Improve services to constituents Direct more taxpayer funds to economic development by reducing operational costs The Solution First phaseCisco foundation infrastructure, including wireless access for remote sites Second phaseCisco IP Communications solution The Benefits Improves public safety with a standing emergency conference line and enhanced 9-1-1 services Increases effectiveness of services via automated call routing and interactive voice response Reduces costs through IP telephony, promoting economic development Phone bills cut by $150,000 annually Conferencing fees cut by $36,000 annually

38 38 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public [With Cisco IP Communications] we handled around 8000 telephone calls from citizens, compared to 5000 in previous years….With our previous Centrex service, half of those callers would have received a busy signal. Roger Fahnestock, director of information technology at Kane County

39 39 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Los Angeles Countys Sheriffs Department The Challenge Improve voice communications and messaging for mobile employees Reduce network administration costs The Solution Cisco ® IP Communications supports single point of access to multiple law enforcement databases Voice-over-IP (VoIP) technology provides phone service and advanced messaging to multiple locations Wireless network facilitates applications and services for county jail system The Benefits Improved information-sharing cost-effectively enhances employee productivity and responsiveness Enhanced security and inmate care for the county jail system Efficient and inexpensive personnel moves from one location to another

40 40 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Bernalillo Metropolitan Court in Albuquerque, New Mexico The Challenge Improve constituent safety and justice effectiveness Enable rapid dissemination of emergency alerts Enhance communications with jurors and court visitors The Solution Cisco ® intelligent switched network Cisco PIX ® firewalls Cisco IP Communications IP telephony and videoconferencing The Benefits Increases service effectiveness via video and audio applications Improves reach and responsiveness of agencys resources Reduces costs

41 41 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Riihimäki District, Finland The Challenge Combine the telephone exchanges of City of Riihimäki and its health centre with those of the municipalities of Loppi and Hausjärvi to improve customer service The Solution Cisco Aironet ® 1120 base stations Cisco CallManager Cisco 7000 series IP telephones The Benefits Expedites and improves overall customer service Improves productivity and reduces personnel costs through exchange solution Saves on costs due to free internal calls

42 42 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Isle of Man The Challenges Improve government service delivery and functionality to the community Encourage more international businesses to locate on the Isle of Man Integrate disconnected government departments and improve crossfunction communication and collaboration The Solution A Cisco ® IP network infrastructure supporting data and voice and extending from central government offices to remote, one-man GP surgeries Cisco design, development, and implementation from project concept to ongoing support The Benefits Projected return on investment in five years through self-funding Cisco IP network infrastructure Faster, more efficient access to government services Creates a more valuable and attractive environment for international business Streamlines internal operations and business processes

43 43 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public The contribution of Cisco and its products to improving e-government on the Isle of Man is enormous…and the level of commitment that Cisco has given has been excellent. Allan Paterson, director of the Isle of Man governments information systems division

44 44 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Why Cisco IP Communications?

45 45 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public More And More Customers 25,000+ Cisco ® IP Communications customers worldwide 60+ customers with more than 5000 lines 60+ percent of the Fortune 500 are using Cisco IP Communications Cisco Has Shipped 5 million+ Cisco IP phones 3.6 million+ Cisco Unity seats (voice mail and unified messaging) 865,000+ Cisco Contact Center seats 113,000+ Cisco MeetingPlace licenses (rich-media conferencing) VoIP–Ready Infrastructure 19 million+ VoIP gateway ports 35 million+ Power-over-Ethernet ports Cisco: The Worldwide Leader

46 46 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Business Communications: Reference Accounts

47 47 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Award-Winning Business Communications Most Secure IP-PBX, Large Systems Best Business Communications Portfolio

48 48 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Ciscos Government Communications Commitment A $1 billion business New acquisitions for Cisco IP Communications NetSolvepost-implementation network monitoring and management tools Dynamicsoftservice provider service creation environment 1 in 6 engineers working on voice- related programs Significant senior-management experience in voice and voice applications

49 49 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Personalization Modality, Presence, and Context Natural Language Rich MediaVirtualization Vision and Direction for IP Communications

50 50 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Government Leasing, Programs, and Resources

51 51 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Government Leasing Single monthly payment Single financing contract Ease of administration Bundled products and services Below commercial-market rates Acquire a total solution today Overcome budgetary constraints

52 52 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Government Leasing Programs Tax Exempt Lease Purchase Qualified customers can finance acquisitions over 12 to 60 months at low, tax-exempt interest rates Technology Migration Option Organizations can upgrade leased equipment six months prior to the end of the lease term with a pre-determined savings on the remaining payments. Fair Market Value Lease (FMV) At the end of the lease period, organizations have optionsthey may purchase the equipment, continue renting the equipment, or return the equipment with no further obligation.

53 53 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public IP Freedom Program Substantial savings for first-time or existing Cisco IPC customers Highly competitive financing plans,plus the option to buy out your current PBX lease Complimentary Cisco Learning Credits for your IT staff Planning, design, implementation,and network optimization by Cisco and a certified Cisco IP Communications partner Cisco SMARTnet® support or Cisco Shared Support services

54 54 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public More Information Cisco IP Communications Solutions: www.cisco.com/go/ipcommunications www.cisco.com/go/ipcommunications Solution Reference Network Design Guides: www.cisco.com/go/srnd www.cisco.com/go/srnd Complete List of Third-Party Applications: www.cisco.com/go/apps www.cisco.com/go/apps Cisco IP Freedom Program www.cisco.com/go/ip_freedom www.cisco.com/go/ip_freedom

55 55 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Q&A

56 56 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public


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