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2008 1 CTI PBX Voice Over IP Telephone equipment Networking IP telephony that increases your company's productivity and efficiency.

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Presentation on theme: "2008 1 CTI PBX Voice Over IP Telephone equipment Networking IP telephony that increases your company's productivity and efficiency."— Presentation transcript:

1 2008 1 CTI PBX Voice Over IP Telephone equipment Networking IP telephony that increases your company's productivity and efficiency.

2 2008 2 Your Work: SIMPLE AND MORE PRODUCTIVE tools and advanced features at a click MinimalClassicExtended YOU DECIDES: 3 viewing modes to customize

3 2008 3 Your Company: ORGANIZED AND DYNAMIC all the information you need at a glance. DECIDE WHAT AND WHEN: Manage your calls according to your actual needs and plan your activities Close Wait Forward Copy and send message Who was Call Record Add Planned action

4 2008 4 DECIDE WHERE: Your office with you everywhere.

5 2008 5 IP PBX software FLEXIBILITY AND INNOVATION IP: synonym of convergence between data network and telephone network. IPhone.BOX and unique solutions for the communications company; PBX: IPhone.BOX makes all the functionality of a high-end PBX. But do not call PBX! Software: naturally simple, flexible, performance and evolving. Platform integrated communication CREATIVITY & SERVICES Advanced CTI Power and Control IPhone.BOX is the means by which take control telephony company reorganize the way communicate. USER Personal profile GROUP Management groups for blast coordinated activities IVR Customizable IVR LCR Control telcos according to specific defined for access Intelligent Resources WAN Gateway solutions and sharing resources IPhone.BOX is raw material with which to invent and develop applications ad hoc. Integrate telephony with the software tools company (CRM, Databases, Management, intranet). Create personalized services easily.

6 2008 6 Technical characteristic

7 2008 7 Architecture USB HANDSET SOFTPHONE CUSTOM SIP DEVICE Analog Phone Analog Gateway

8 2008 8 General Features & Functionality (on unique server) Up to 2000 extensions (remote and/or local) Up to 480 ISDN or Analogue Voice channels Up to 480 VoIP Telephone Channels Up to 30 FAX lines Up to 480 WAN telephone lines Up to 16 IVRs with indipendent time bands Up to 120 channels used by IVR Unlimited call queuing (for single soft-client)

9 2008 9 Features & Functionality – Manage Users User profile Wizard for the creation of users Interior Up to 6 digits Prefix for external calls Assign unique users-line Outputs Isdn Outputs VoIP Prefixes denied Prefixes always enabled Toggles urban call Toggles national call Toggles International call Enable / disable phones Enable / disable on a cost Voice Mail / Voice Mail Permits user-defined server-side

10 2008 10 Features & Functionality – Manage Groups Simultaneous ringing Cyclic ring Cyclic ring with progress Progressive ring Ring progressive advancement ACD on a number of calls processed ACD-based life called process Programmable pause after ACD Group Profile Wizard for the creation of Groups Limit on incoming calls (ut. occupied) Limit on incoming calls (no calls) Limit on calls queued Queuing call on no answer Call Queuing on users employed Managing call forwarding on bankruptcy Call Management Group employs about Call Management Group on unreachable Call Management on maximum ring Event management limit on incoming calls Event management on boundary calls queued Voicemail Group

11 2008 11 Features & Functionality – Manage IVR Reproduction of static messages (from wave file) Playback of audio captured by the sound card Playing dynamic messages (via 'http') Navigate to the leaves of IVR Navigate to the root of the IVR Mode Day/Night/Custom_1/Custom_2 Setting rules for slots Settings mode from phone Static Forwarding Dynamic forwarding services to a user types Querying external databases Navigation of the number the caller (via script 'http') Playing messages based on calling number (via script 'http')

12 2008 12 INTERCONNETION PBX IN WAN Interconnection via proprietary protocol Sharing the state of internal Fascinating evol channels to optimize the bandwidth Codec G.711/G.729 GSM Codec Call Capture Send / receive text messages Groups of inner ring with remote locations Rules routing input / output Load balancing between PBXs Features & Functionality – Interconnection INTERCONNECTION PBX IN SIP Interconnection with SIP Codec G.711/G.729 Codec GSM

13 2008 13 Features & Functionality – Client Software (1) Divert call (dynamic / static) Putting calls on hold Draws busy Schedule call to set times Schedule Send msg to schedule Schedule Send e-mail at set times Recall internally when it becomes free Notification status change List calls made / received / missed Anonymously for outgoing calls name calling (by category) Viewing group number called (input) Custom ringtones to contacts on the basis of (client) Possibility own channel mute conference Override user login Remote users with compressed audio codecs (GSM) Enter the number in overlap Outlook Integration Integration with Outlook Exchange Dialing via shortcut Integration with third-party SW Personal Address Book contacts with private

14 2008 14 Features & Functionality – Client Software (2) Speed buttons organize them into custom tab Sending DTMF sequence configurable Real-time monitoring of the state lines Call announcement Intrusion Multiple display modes of the client (minimum, classical, extended) Call Recording Audio conferencing between three or more participants Change user status by calling the service number (phone lock, deviation, pause,...)

15 2008 15 Features & Functionality – Other MANAGEMENT ISDN telephone lines Support dialing in (DDI) Support Up to 30 basic accesses (BRI) Support Line (MSN) Support Up to 4 primary access (PRI) Echo cancellation SW HW echo cancellation (with HW specific) Block outgoing calls per line Outgoing calls anonymous online Records all phone calls per line Disabling eraser Echo (for VoIP operators - Verizon) OTHERS Management professionals VoIP SIP 2.0 Music on hold system selectable (WAV) Least Cost Routing (LCR) configurable Please try again with another operator on call fails Notification errors online via email Wizard to configure the PBX Server Administrator multilevel Mapping numbers (short) Recording the call (automatic server)

16 2008 16 Monitor REAL TIME Monitor operations room CTI trends in real time for INBOUND CAMPAIGN Admin Options (es. coaching)

17 2008 17 Monitor REAL TIME Parameterization number lines up for service State employment lines updated in real time on a number State employment lines updated in real time on a percentage

18 2008 18 Real-time statistics contact entrants by hour, day, month Monitor REAL TIME

19 2008 19 Real-time statistics on the number of incoming contacts and dropout Monitor REAL TIME

20 2008 20 CTI trend in real time for multi SERVICE / INBOUND CAMPAIGNS Monitor REAL TIME

21 2008 21 Predictive Dialer is a comprehensive outbound customer contact solution that improves your contact centers effectiveness while seamlessly integrating with your existing voice and data systems. It offers campaign development tools, call table filters, predictive dialing, call blending, a browser-based agent desktop, real-time statistics and historical and custom reporting. Business Benefits Maximize productivity and provide premium service to customers using sophisticated predictive dialing algorithms and agent empowerment tools Ensure regulatory compliance using tools to manage legislated activities such as nuisance call levels and calling times Minimize operating costs by utilizing Distributed System Solutions and IP Connectivity to manage multiple labor pools and dialing locations Employ security measures that support strict adherence to corporate and industry standards Improve agent efficiency using sophisticated call classification and open, customizable desktop options Predictive Dialer

22 2008 22 Private calls with real-time status of operators Mobile Average Statistics - Statistics by hour Statistiche per esito ISDN di dettaglio e stato operatori in tempo reale Stato Generale del Predictive Predictive Dialer

23 2008 23 Features predictive dialer Call Blending (ability to manage both incoming and outgoing calls, adjust the volume of outgoing calls based on traffic of incoming calls Desktop browser-based operator Statistics and real-time monitoring Custom Reports In outbound campaign has greatly increased productivity (up tol 50%) compared to manual systems. Predictive Dialer

24 2008 24 Usually all systems operate perfectly when Predictive algorithms for contact and policies booster optimize contattabilità lists without further constraints. For outbound activities that fall within the type "teleselling" or "polls" the platform will then work perfectly. If the outbound activities to be performed instead has further limitations, such as geographical constraints such as the taking appointments for the sales force, the algorithms can often be limiting. Predictive GAT.crm manages to perfectly combine the two systems, enhancing the development of predictive algorithms for appointments with the spatial predictive algorithm just discussed. Predictive Dialer – also for AGENT SALE ACTIVITY !

25 2008 25 CTI+PBX IPHONE DB CRM PD SERVER PD Cache SERVER Contatti Utili Result Link Status & Command Link Real Time Result CRM Link Http Link SIP Link Http Link

26 2008 26 Telephone equipment

27 2008 27 V-6015 Phone (IP or USB) IP V-IP400 Phone

28 2008 28 Other Telephone derivatives USB Phone VO-TEL.USB USB phone VO-TEL.USB combines ease of use typical of a traditional telephone, all the services offered by the IP software solutions. USB phone VO-TEL.USB fact is IPhone.BOX fully integrated with the client. In this way all the services and the potential of IP telephony software are also within reach of the traditional user. USB Headset Sennheiser SH 136 Highly professional headset for Sennheiser USB port, the world market leader in acoustics. Recommended for post surgical stations and call centers.

29 2008 29 Other Telephone derivatives Bluetooth USB Headset The headset BT-LONG is based on Bluetooth (v1.2) and allows you to respond to calls that arrive on the client software on their phones that they are able to simultaneously manage the devices. The headset has a coverage radius of 10 meters. Charging through special USB cable. Moreover, all functions are callable with a single button. cerca DECT CS60-USB PLANTRONICS Headset with DSP on board for the environmental and echo cancellation for maximum sound quality. Features digital technology for noise cancellation of microfono. Settled compared to the DECT bluetooth allows more coverage and ensure greater reliability.

30 2008 30 Other Telephone derivatives : DECT system IPhone.BOX DECT Phone The DECT Phone IPhone.BOX allows the user a full mobility within the coverage area of DECT in the company and distributed by the base station and repeater IPhone.BOX. IPhone.BOX Base Station DECT IPhone.BOX DECT Base Station allows the spread of the DECT signal and enables functional mobility in the company. The apparatus is supplied with its power supply.

31 2008 31 Gateway GSM - UMTS Gateway GSM / UMTS (including Fixed Cellular Terminal, Fixed Wireless Terminal, Cellular Gateway) is a device that allows all users to save on calls from fixed network to GSM / UMTS. One or more SIM cards installed in the Gateway, you can make phone calls instead of cellular-phone call from a landline phone. The Gateway GSM phones are mostly used as: tool saves equipment for terminating calls (GSM) back-up for Internet device to connect to the Internet in less accessible areas tool to send and receive SMS messages Gateway ISDN 1 – 2 SIM Gateway VoIP - SIP 2 – 4 SIM Gateway PRI Gateway Rack 19 Up to 12 Isdn Channels

32 2008 32 NETWORKING

33 2008 33 Rack 42U 600*900 Black ColorNero Capacity800 Kg. Unit42 standard rack unit DoorGlass, Aeration4 for 200W Dimension (L*H*P)600 x 2000 x 900 Standard4 media attachment, screw kit, wheels Single Patch Panel Up to 24 / 48 porte Distribution frame Power Strips Siseco Rack

34 2008 34 KVM Solution – Consolle KXE31 The compact design and a set of sophisticated high-level functions, allowing the series to fit perfectly in the current console environments "server room" for which it was created and optimized. The module KXE 31 is composed of a form 15 "LCD, keyboard and touch pad: it can be slid completely into the rack automatically going in" suspension "when not in use and allows you to manage multiple servers simultaneously. The console, lockable book occupies a housing unit a high standard. Next to the monitor are the keys to switch between different inputs. The system is configured so as to appear superimposed the server ID that you are viewing. A complete integrated management software complete the system. Caratteristiche Tecniche LCD Display15 TFT Active Matrix Panel Display Size304.1 x 228.1 mm Pixel Pitch0.297 x 0.297 mm VGA 640x350 (70 Hz) VGA 720x400 (70 Hz) Display ModeVGA 640x480 (60/72/75 Hz) SVGA 800x600 (60/72/75 Hz) XGA 1024x768 (60/70/75 Hz) Max. Resolution1024x768 Contrast Ratio300:1 Brightness230 cd/m 2 Response Time11mS (Rising), 24mS (Falling) Display Colors16M (dithering) Viewing Angle+75° ~ -75° (L/R), +70° ~ -70° (U/D) Input Signal VideoR.G.B. Analog 0.7V Peak to Peak Input Signal SyncTTL Positive or Negative Signal Connector15 Pin Mini D-sub Front ControlPower Switch, Menu, Select (Up, Down) Adjust (+, -) OSDAuto-Adjustment, Contrast, Brightness, Clock, Phase, H-Position, V-Position, Color Temperature Plug & PlayDDC1/2B Keyboard105 Keys MouseTouch Pad PS/2 mouse KVM8 port Keyboard / Video / Mouse switch PowerUniversal 90-240V, 12V / 35W Dimensions600 mm x 482.6 mm x 42.3 mm (19 x 23.62 x 1.7) Weight (Net)17 Kg. / 19 Kg. CertificationFCC-A, CE, UL Switch 8 Ingressi Video Tastiera Mouse

35 2008 35 Switch OmniStack LS 62 00 OmniStack 6200 switches are 10/100 Fast Ethernet switches that provide advanced services for the development of IP infrastructures of all sizes. Switches Alcatel-Lucent OmniStack 6200 support uality of service and advanced security applications for triple play in a safe environment. OmniStack 6224/48 24 or 48 ports RJ-45 10/100 2 ports RJ-45 10/100/1000 2 ports combo

36 2008 36 Switch OmniSwitch OS 6400 OS6400 switches with security features to ensure user authentication, access control lists, encryption and protection from Dos. This is a solution for LAN that can also be integrated into larger systems of unified communications. Each switch has two Ethernet ports for connecting to 10 Giga stack. Each stack can contain up to 8 switches for a total of 384 ports per stack. OmniSwitch OS6400 - 24/48 24 or 48 ports RJ-45 10/100 /1000 4 Ports combo SFP / RJ-45 2 Ports of stack 10G

37 2008 37 SISECO Head Quarter Centro Direzionale Sempione Corso Sempione, 270 – 20028 San Vittore Olona (MI) Tel. +39 0331.93.51 Fax +39 0331.93.51.51 Project Team Project ManagerIng. Roberto Sales ManagerIng. Cristiano Di DeliveryDott. Fausto Lazzati © 1988-2009 - - Empower your Business with Our Solutions - ERP l CRM, IP Contact Center Solutions l Telemarketing Software Trademark: MS-Windows, MS-DOS and MS-Windows logo are trademarks of Microsoft Corporation. Other brands or product names are registered trademarks or trademarks of their respective owners and are mentioned only to indicate compatibility or incompatibility with this software. This document à ¨ devised for the purpose of illustrating the functionality of the software in question. Not binding for SISECO, alarm system can be changed without notice. Document ¨ à proprietary and copyrighted

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