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CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005.

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Presentation on theme: "CONTACT CENTER.RO. Contact Center Ro has been successfully operating on the market since March 2003. Started in Cluj-Napoca (Romania), in October 2005."— Presentation transcript:

1 CONTACT CENTER.RO

2 Contact Center Ro has been successfully operating on the market since March Started in Cluj-Napoca (Romania), in October 2005 has opened a branch office in Bucharest; in 2007 a new branch office will be open in Sibiu. Contact Center Ro mission is to provide inbound and outbound services for the E.U. and the Romanian market. Contact Center Ro offers call center services with highly trained personnel, advanced technological solutions and very appealing prices. In 2005 Contact Center Ro has achived a certification ISO9000

3 Prices include all the costs (agents, supervisors, account, voice and datas transport from Milan, hardware, software) out of the initial training for the supervisor (from 700 to euro) and for the first group of 8 agents (80 to 150 euro/agent) Our prices : inbound services from 0,34 euro cents per minute; outbound services from 9,75 euro per hour.

4 P E O P L E

5

6 More than 220 well educated agents handling contacts in: English Italian French Spanish German Hungarian Romanian 20 Supervisors/Team leaders More than calls handled per year Calls from 13 nations (Italy, Uk, Ireland, Belgium, France, Spain, Norway, Finland, Sweden, Germany, Austria, Hungary, Romania).

7 S T R U C T U R E

8 CLUJ NAPOCA site

9 More than 200 stations (104 stations in Cluj Napoca, 58 stations in Bucharest, 52 in Milan) Multipurpose stations (in/out-bound) Terminal Windows/ PC Win200/XP Phones by Infomaster, Alcatel 4400 CITRIX Presentation Server ISDN E1 telephone connection Internet connections via four 2Mb dedicated channels IPVPN – MPLS technology Telephone connections via VOIP technology

10 S E R V I C E S

11 Inbound Contact Center Courtesy calls Help desk Complains Client overflow Multi languages services Market Research Telemarketing Back office

12 C L I E N T S

13 Ryanair (airlines) Somedia (media - Gruppo LEspresso) Finint (Wester Union agent in Italy) Philips Morris Aqua Dinamiche

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