Who we are? Started in 1995 in UK Based in Worcestershire. Work with Hotels, Facilities Management & Self Storage companies. 5 Partners, 1 db programmer. Associate staff of 22. Small db of 570 assessors. We only independently MEASURE service levels. WE DO NOT OFFER TRAINING.
Why Measure Service levels? Improve profitability through service delivery. Service = Improved Sales = Improved Profit. Service consistency. Departmental, Unit or Company wide. Company Core operating standards. Employee Incentive or Performance Management programmes.