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(c) 2005 Plan B Services Assessment Day – How to Hire in a Hurry!

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Presentation on theme: "(c) 2005 Plan B Services Assessment Day – How to Hire in a Hurry!"— Presentation transcript:

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2 (c) 2005 Plan B Services Assessment Day – How to Hire in a Hurry!

3 (c) 2005 Plan B Services Todays Objectives Describe what Assessment Day is Understand the planning needs for an Assessment Day Experience an Assessment Day exercise Explain the various parts of Assessment Day Explain the benefits of using an Assessment Day in your hiring practices

4 (c) 2005 Plan B Services What is Assessment Day? Full day, in person, on site Introductions Group exercises Telephone test Personal interview

5 (c) 2005 Plan B Services Who else does it? Six Continents in United Kingdom (winners of 2001 Help Desk Institute UK Help Desk Excellence Award) Pacific National Exhibition in Canada

6 (c) 2005 Plan B Services Why did we do it? Immediate need to add staff Too many applicants using traditional methods HDI award winner had done it Wanted to involve existing staff Wanted to try something different

7 (c) 2005 Plan B Services Pre-planning Human Resources Help Desk staff Reserve rooms Exercises Observation guides Interview questions Lunch

8 (c) 2005 Plan B Services Screening applicants Advertisement placed online Over 300 applicants Sorted into Yes, No, Maybe by: –Help Desk experience –Technical qualifications –Other substantial items/cover letter Approximately 40 Yes left

9 (c) 2005 Plan B Services Pre-interviews Done on 40 Yes candidates Done by various Help Desk staff Ten minute phone interview

10 (c) 2005 Plan B Services Pre-interviews Observations: –Language skills –Tone –Pace –Ability to think quickly –Ability to answer coherently Approximately 30 Yes left 24 invited to Assessment Day

11 (c) 2005 Plan B Services Room Layout Observer Group 1 Group 2 Group 3 Intro

12 (c) 2005 Plan B Services A-Day agenda 8:00Room set up and final briefing 8:30Registration / Coffee 9:00Company Introduction 9:15Candidate Introductions 9:45Refreshment break

13 (c) 2005 Plan B Services A-Day agenda 10:00Three Group Exercises 12:00Biology break 12:10Telephone Trouble call 13:20End of Assessment Activities for most applicants

14 (c) 2005 Plan B Services A-Day agenda 13:20Working lunch for Observers (Summaries/Conclusions) 14:20Individual Interviews for selected applicants 16:35Observer Summaries/Conclusions

15 (c) 2005 Plan B Services Observation guides

16 (c) 2005 Plan B Services Observation Guide Sample Candidate Name Appearance Confidence Expression Clarity of Voice Originality Job Knowledge Motivation Personality Overall Impression

17 (c) 2005 Plan B Services Sample rating scale Confidence 5–smiling, open body language, lots of eye contact, enjoying themselves Confidence 4–sure of self, good eye contact, participates well Confidence 3–makes eye contact, nervous but willing Confidence 2–unwilling participant, doesnt speak up in group Confidence 1–no eye contact, defensive posture, non-talkative

18 (c) 2005 Plan B Services Group Exercise – Cave Rescue Its your turn! Some candidates; some observers Shorter time frame; fewer possible answers

19 (c) 2005 Plan B Services Group Exercise – Cave Rescue Warm-up/icebreaker Candidates work together Consensus building Timed No specific solution Observers assess behaviour

20 (c) 2005 Plan B Services Group Exercise – Zin Obelisk Logic Timed with a specific solution Information sharing exercise Candidates work together to solve in time allotted Observers assess leadership, cooperation, and conflict issues Adapted from M. Woodcock, D. Francis, & D. Young, Team Problem Solving: The Zin Obelisk in D. Francis & D. Young, Improving Work Groups: A Practical Manual for Team Building, San Diego, CA: University Associates, 1979.

21 (c) 2005 Plan B Services Group Exercise – Who owns the Zebra? Mathematical Timed with a specific solution Information sharing exercise Candidates work together to solve in time allotted Observers assess logical problem-solving skills, cooperation and conflict skills

22 (c) 2005 Plan B Services Telephone Test

23 (c) 2005 Plan B Services Telephone Test Every candidate took one 2 candidates done concurrently Each given a manual and a phone Client and two observers Client posed banking-related question

24 (c) 2005 Plan B Services Telephone Test Observers looking for: –Greeting used –Language skills, tone and pace –Ability to think quickly –Ability to answer coherently –Customer Service skills

25 (c) 2005 Plan B Services Youre done…or are you?! Successful shown to back door and invited back for an interview A carefully orchestrated exit strategy used Unsuccessful shown to front door and thanked for coming

26 (c) 2005 Plan B Services Lunch Reviewed results of observations Identified candidates to watch Identified comments to follow up on

27 (c) 2005 Plan B Services Group Interview Two concurrent interviews HR Manager and 2 observers / Help Desk Manager and 2 observers One hour maximum Three interviews per team

28 (c) 2005 Plan B Services Group Interview Telephone test Assessment Day Previous experience IT skills Technical questions General interview questions Preparation

29 (c) 2005 Plan B Services Observer meetings Recap of day Ranking of candidates Group discussion Final ranking of candidates

30 (c) 2005 Plan B Services Reference checks Top 5 candidates Conducted by Team Leads Two references per candidate 10 questions asked

31 (c) 2005 Plan B Services Hiring Security check Credit bureau check Job offer Salary and benefits Start date Training

32 (c) 2005 Plan B Services Whats needed to do your own Assessment Day A plan Human Resources approval Help Desk staff assistance Training Help Desk staff on the process A large meeting room At least two offices for interviews/tests

33 (c) 2005 Plan B Services Any gotchas? Physically and mentally tiring Candidate pool Second time around Not fool-proof

34 (c) 2005 Plan B Services Plan B – Management Consulting 20 years in IT 9 years managing Help Desks and Quality Assurance HDBC executive member for 5 years HDI Member Advisory Board member Spoke at HDI Global conference in 2002 –How I retain my staff –I have a training plan that works

35 (c) 2005 Plan B Services Plan B – Coaching and Training Over 100 hours of training from Coaches Training Institute Business or Personal coaching available Clients include IT people, corporate staff, management Provincial Instructors Diploma 2 years in corporate training centre Corporate Training Needs Assessment done

36 (c) 2005 Plan B Services Todays Objectives Describe what Assessment Day is Understand the planning needs for an Assessment Day Experience an Assessment Day exercise Explain the various parts of Assessment Day Explain the benefits of using an Assessment Day in your hiring practices

37 (c) 2005 Plan B Services Assessment Day – How to Hire in a Hurry! Plan B Services Plan B…whats yours?

38 (c) 2005 Plan B Services Assessment Day – How to Hire in a Hurry! Plan B Services Plan B…whats yours?

39 (c) 2005 Plan B Services Assessment Day – How to Hire in a Hurry! Plan B Services Plan B…whats yours?


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