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See your company through your customers eyes.. Evaluates the service provided by your company to current and potential customers by contacting them direct.

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Presentation on theme: "See your company through your customers eyes.. Evaluates the service provided by your company to current and potential customers by contacting them direct."— Presentation transcript:

1 See your company through your customers eyes.

2 Evaluates the service provided by your company to current and potential customers by contacting them direct Immediate results – fast turn around of clear and current data Training success – immediate impact on training Tracking – by question, date, outlet/salesperson, area, state etc. Accountable – managers and employees are accountable for their performance good or bad Marketing focus – analyse data over a marketing drive period Abundance of reports - endless Zooming in on the extremely important aspects of your business CallBacks 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08) Website:

3 You supply us with a list of customers / potential customers All information remains strictly confidential It is important the list be current And the data accurate How Does It Work… 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08) Website: Step 1

4 We contact your clients using a professional bank of telephone operators How Does It Work… 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08) Website: Step 2

5 Our operators will politely enquire if the service they received met with their expectations Our operators will probe into the critical areas of your business and ascertain exactly the interaction that took place between the customer and your salesperson How Does It Work… 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08) Website: Step 3

6 Our operators will enter the conversation into a specifically tailored computer program The conversation will be broken down into categories that apply to your business The data will be collated by using a multiple choice selection designed by us and you General comments will also be made in all areas where appropriate to give you the complete story How Does It Work… 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08) Website: Step 4

7 The information will be downloaded in its entirety and presented in a summary report The report will cover all aspects of your business and summaries in data and graph form Reports Daily Weekly Monthly Yearly How Does It Work… 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08) Website: Step 5

8 It has allowed us to get feedback from more of our customers at a good value price It has allowed us to sample real customers rather than those that are paid to mystery shop The data is well presented, easy to read and allows us to decipher trends very quickly It provides an opportunity to get feedback on the spot which tends to be more honest What the Clients Say 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08) Website:

9 ADDRESS: 2 Wilton Avenue SOMERTON PARK SA 5044 TEL: (08) FAX: (08) Web: Find Us 2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA Telephone: (08) Mobile: FAX: (08) Website:


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