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EXIT 1 The following slides describe installation and troubleshooting procedures for the 46xx series IP Telephones. These slides were presented at a tech.

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Presentation on theme: "EXIT 1 The following slides describe installation and troubleshooting procedures for the 46xx series IP Telephones. These slides were presented at a tech."— Presentation transcript:

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2 EXIT 1 The following slides describe installation and troubleshooting procedures for the 46xx series IP Telephones. These slides were presented at a tech transfer presentation for service and support technicians.

3 EXIT 2 46xx IP Telephone Service/Support Tech Transfer Rob Mitchell Avaya IP Telephone Integration Manager October 11, 2000

4 EXIT 3 46xx IP Telephone Agenda è Hardware & Functionality Review n Pre-Installation Issues n Telephone Installation n What Could Possibly Go Wrong?

5 EXIT 4 46xx IP Telephone R1 Hardware n Family of 3 IP telephones (4624, 4612, 4606) sRequires DEFINITY R8.4 (R9 for Native Support) sTwo-line LCD display sFull duplex speakerphone s10/100BaseT Ethernet connection sIntegrated shared Ethernet hub sAudio codecs supported include G.711, G.729A and G.729B (G and G.723.1A later) sAudio levels fixed at international TIA 810 standard for IP phones (requires Media Processor board)

6 EXIT 5 New 4624 style n 2x24 display n 4 softkeys: Menu, Exit, Left Arrow ( ) n 24 programmable line appearance / feature buttons n 8 fixed feature buttons (Speaker, Mute, Hold, Transfer, Conference, Redial, Volume Up & Down) n Message waiting indicator, DSS connector

7 EXIT 6 New 4612 style n 2x24 display n 4 softkeys n Menu, Exit, Left Arrow ( ) n 12 programmable line appearance / feature buttons n 8 fixed feature buttons (Speaker, Mute, Hold, Transfer, Conference, Redial, Volume Up & Down) n Message waiting indicator

8 EXIT 7 New 4606 style n 2x16 display n No softkeys n 6 programmable line appearance / feature buttons n 8 fixed feature buttons (Speaker, Mute, Hold, Transfer, Conference, Redial, Volume Up & Down) n Message waiting indicator

9 EXIT 8 46xx IP Telephone R1 Firmware sProvides same feature functionality of 6400 series DCP sets sUses dual-connection architecture introduced by soft-phone in R8 lOne connection for audio stream via H.323 lOne connection for CCMS/DCP signaling sLater release provides SNMP MIB for serviceability lStandard MIB-II lCustom MIB

10 EXIT 9 46xx IP Telephone Agenda è Pre-Installation Issues sNetwork Configuration sDHCP/TFTP Server Administration

11 EXIT 10 Network Configuration (sample) Access Point Router DEFINITY Remote Max IP Phone PC Cajun P130 or Cajun P330 T1 for Local Service DCP PSTN Direct T1 (Private Line) Remote Location A DCP IP600 with Media Processor Board IP Phone TFTP Server DHCP Server IP Phone C-LAN DHCP Server Cajun P130 or Cajun P330

12 EXIT 11 Network Configuration Issues n DHCP/TFTP servers and application software installed (customer responsibility) n Routers/Servers administered for IP Phones sIP addresses for Servers, C-LAN, IP Phones sExtension Numbers for IP Phones sScript and Application Files

13 EXIT 12 46xx IP Telephone Agenda è Pre-Installation Issues sNetwork Configuration sDHCP/TFTP Server Administration

14 EXIT 13 PhoneDHCP ServerTFTP Server DHCPDISCOVER IP Addresses (TFTP, C-LAN, Phone), Ext., options RRQ (Read Request) Script ID Need update Application file DHCP/TFTP

15 EXIT 14 PhoneDEFINITY Null Gatekeeper Request (GRQ) Gatekeeper Reject (GRJ) (terminalExcluded) (Manually entered Ext. & Password) Gatekeeper Confirm (GCF) Registration Request (RRQ) Registration Confirmation (RCF) Post-DHCP/TFTP Registration/Admission/Status

16 EXIT 15 Sample Upgrade Script File: IF $MODEL SEQ 4624D01A GOTO BIGSETS IF $MODEL SEQ 4612D01A GOTO BIGSETS IF $MODEL SEQ 4606D01A GOTO SMALLSETS GOTO END # BIGSETS - NOTE: THIS IS ONLY AN EXAMPLE SET APPNAME 4624_ BIN GOTO END # SMALLSETS - NOTE: THIS IS ONLY AN EXAMPLE SET APPNAME 4606_ BIN # END

17 EXIT 16 DHCP/TFTP Admin n DHCP/TFTP servers and application software installed (customer responsibility) n DHCP/TFTP Admin covered in Web-based LAN Administration for VoIP n Default Upgrade Files and Application Files available for download on Avaya website n Exact site(s) To Be Determined, based from support.avaya.com

18 EXIT 17 46xx IP Telephone Agenda è Telephone Installation sDEFINITY R9 Administration sPhone Installation with Dynamic Addressing sPhone Installation with Static Addressing sOther Options

19 EXIT 18 Release 9 Native Support Administration n Three new station types (4624, 4612, 4606) n Requires IP Stations field on customer options form set to y n Port field (display only) defaults to x when a station is not registered n Multimedia Mode field defaults to enhanced n Administered stations displayed on list of administered multi-media ip-stations n Does not require IP Softphone set to y

20 EXIT 19 Release 9 Native Support 4624 Administration n Station form for type 4624 modeled after type 6424D+ sLayout of the 24 programmable feature buttons is different lButton Assignments (page 3) are 6x2 instead of 4x2 lFeature Button Assignments (page 4) are 6x2 instead of 16x1 sUnpopulate-able Expansion Module or Data Option fields

21 EXIT 20 Release 9 Native Support 4612 Administration n Station form for type 4612 modeled after type 6424D+ sLayout of the 12 (versus 24) programmable feature buttons is different lButton Assignments (page 3) are 6x2 instead of 4x2 lNo Feature Button Assignments provided sNo Expansion Module or Data Option fields

22 EXIT 21 Release 9 Native Support 4606 Administration n 4606 modeled partially after both 6402D and 6408D+ sNo softkey button assignments (like 6402D) s2x16 character display (like 6402D) s6 programmable feature buttons (more like 6408D+ than 6402D) lButton Assignments (page 3) are 3x2 sTwo-way speakerphone (like 6408D+) sNo Data Module field

23 EXIT 22 Release 9 Native Support Other Administration n Add support for 46xx terminals on other screens sTerminal parameters lAdd 4600 to 6400/607A1 form lAudio parameters fixed - not downloadable sSystem-Parameters County-Options l64/84xx Display Character Set changed to Display Character Set sSystem-Parameters Features lAdd 4600 to Date Format on 607/6400 Terminals and On-hook Dialing on 607/6400/8400 Terminals

24 EXIT 23 Release 9 Native Support Registration / Call Control n Same registration procedures as with IP softphone sNamed registration and authentication via DEFINITY sRegistered stations use up IP station capacities sRegistered stations displayed on list of registered multi-media ip-stations sRegistered stations have virtual port address n Dual-connection architecture from R8 sOne station extension for audio channel sOne station extension for signaling channel

25 EXIT 24 Release 9 Native Support Maintenance n Same maintenance objects and tests as those of IP softphone sDIG-IP-STN (Digital IP Station) for signaling sH323-STN (H.323 IP Station) for audio n Same maintenance commands as those of IP softphone sPing sTrace-route sStatus station sMessage Sequence Trace

26 EXIT 25 46xx IP Telephone Agenda è Telephone Installation sDEFINITY R9 Administration sPhone Installation with Dynamic Addressing sPhone Installation with Static Addressing sOther Options

27 EXIT 26 IP Telephone Installation with Dynamic Addressing 1. Plug phone in, display will show: Loading... *****.... Starting... Restarting... Initializing... (Only after manual reset)

28 EXIT 27 IP Telephone Installation with Dynamic Addressing 1. Plug phone in, display will show (continued): DHCP: 0 secs * to program 100Mbps Ethernet * to program TFTP: ping=1 46XXUPGRADE.SCR 1 KB received 2. Subsequent screens depend on app file in phone Negotiate LAN Speed. Press * for Static Addressing. Timer counts as DHCP negotiated. Press * for Static Addressing. Ping counts as TFTP negotiated at IP address displayed. Upgrade script file being downloaded, and KB counted.

29 EXIT 28 IP Telephone Installation with Dynamic Addressing 2a. If none (e.g. first installed), or old file: 3. After above, or if current file is valid, proceed with DEFINITY registration 4624_ BIN 1/2000 Saving to flash n%, 0 secs Application file being downloaded, and KB counted. Application file being stored in local memory, %age and time counted.

30 EXIT 29 IP Telephone Installation with Dynamic Addressing 3. DEFINITY Registration: Extension=nnnnnn #=OK New= -_ 4. If no error message, can verify registration by dialtone after going off-hook Password=********* #=OK Extension is blank at initial boot- up. Use dialpad to enter new ext., * to clear current data. Password is blank at initial boot-up. Use dialpad to enter password from Security form. Asterisks mask entry. Use * to clear current data.

31 EXIT 30 46xx IP Telephone Agenda è Telephone Installation sDEFINITY R9 Administration sPhone Installation with Dynamic Addressing sPhone Installation with Static Addressing sOther Options

32 EXIT 31 IP Telephone Installation with Static Addressing (NOT Recommended) 1. Plug phone in, display will show: 100Mbps Ethernet Phone=nnn.nnn.nnn.nnn New= - nnn.nnn.nnn.nnn Phone= - 3. Enter IP address for phone, followed by # 2. Press hold # (2337=ADDR, hold=Hold button) Note: Left-hand side displays represent 2x24 displays on 4624 and Right-hand side displays represent 2x16 display on 4606.

33 EXIT 32 IP Telephone Installation with Static Addressing CallSvPort=nnnnn New= - 5. Enter C-LAN Port Number, followed by # 4. Enter IP address for C-LAN board, followed by # CallSv=nnn.nnn.nnn.nnn New= - nnn.nnn.nnn.nnn CallSv= - Router=nnn.nnn.nnn.nnn New= - nnn.nnn.nnn.nnn Router= - 6. Enter IP address for router, followed by #

34 EXIT 33 IP Telephone Installation with Static Addressing Save new values ? *=no #=yes 8. Enter IP address for TFTP server, followed by # 7. Enter IP subnet mask in use, followed by # Mask=nnn.nnn.nnn.nnn New= - nnn.nnn.nnn.nnn Mask= - FileSv=nnn.nnn.nnn.nnn New= - nnn.nnn.nnn.nnn FileSv= - 9. Press #, confirmation appears, go to Registration.

35 EXIT 34 46xx IP Telephone Agenda è Telephone Installation sDEFINITY R9 Administration sPhone Installation with Dynamic Addressing sPhone Installation with Static Addressing sOther Options

36 EXIT 35 Other Local Admin Options Invocation Mnemonic Procedure hold 2337# ADDR ADDRess programming hold 767# QOS Quality Of Service hold 7766# SSON Site-Specific Option No. hold 468# INT Hub INTerface enable/disable hold 8439# VIEW VIEW current values hold 73738# RESET RESET phone or to defaults hold 8378# TEST Initiate self-TEST

37 EXIT 36 46xx IP Telephone Agenda è What Could Possibly Go Wrong? sDuring Installation sDuring Operation

38 EXIT 37 IP Telephone Installation Troubles (not exhaustive) n Phone display/buttons not lit sCheck power supply, power cord length (for international), self-test n Installed normally, but no dial-tone sDynamic addressing: check volume, power, connection to switch (feature button?), then self-test sStatic: check ADDResses for accuracy, verify with LAN administrator, then check volume and self-test n Mis-entered data during static addressing: s* to clear current value, or continue on, save data, and start again, saving valid data with #

39 EXIT 38 IP Telephone Installation Troubles (not exhaustive) n Error messages displayed during installation: sSystem busy = resource unavailable sIP Address in use by another = IP address conflict sfilename Cannot save = Phone cannot save app file (e.g. corrupted file) sChecksum error = Error in saving app file (phone will reset itself) sExtension Error = Invalid DEFINITY RAS extension sExtension in Use = duplicate extension (maybe!) sPassword Error = Invalid DEFINITY RAS password sUndefined Error = who knows?

40 EXIT 39 46xx IP Telephone Agenda è What Could Possibly Go Wrong? sDuring Installation sDuring Operation

41 EXIT 40 IP Telephone Operational Troubles (not exhaustive) n Audio Quality - the major anticipated problem sEcho: swap CO trunk Trunk Termination parameter (note not all analog trunks have Echo Cancellation) sJitter (mis-assembled packets)/Latency(delay)/ Clipping (dropped packets): contact LAN administrator, check cabling (need CAT 5) n TFTP application terminates, and begs for $ sShort-term: re-start it sLonger-term: Avaya looking into licensing an app n Phone was moved, and no longer works sHave LAN Administrator re-examine server addresses (e.g. improper DHCP server assigned).

42 EXIT 41 IP Telephone Operational Troubles (not exhaustive) n Network was moved; phone no longer works sHave LAN Administrator re-examine server addresses n Speaker does not work sCheck switch admin to ensure Speaker not turned off n Phone does not ring (4612 or 4624) s Use Menu to access RngOf (Ringer Off) feature; downward triangle means the feature is off. Then check volume, self-test. n Echo, noise, or static when using headset, but handset performance is acceptable sVerify M12LU(Preferred) or 3124-HIC adapters in use


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