Presentation on theme: "IP/Digital Logger Family of Products"— Presentation transcript:
1 IP/Digital Logger Family of Products IP and Digital Phone Recording Solutions
2 IP/Digital Family of Products (from SAMB May 25) NEC 1 Port Digital Call Logging Unit (VSR 01)NEC 4 Port Digital Call Logging Unit (VSR 04)LKS- IP Port – 1- LIC (IP)LKS-IP/Digital-Archiver Port-1-LIC (Call Archiver)LKS-IP/Digital- Manager Port -1-LIC (IP/Digital Manager)LKS-IP/Digital-Reporter Port-1-LIC (IP/Digital Reporter Pro)IP/Digital BackOffice (free, needed for VSR 04 and IP)IP/Digital Player (free can be installed on any PC for playback)…………………………………….Got it?
3 How to Determine Which Recording Solution is Right for Client? What type of phones do they have/ are being proposed?IF Digital THEN .. VSR 01 or VSR 04IF IP THEN LKS IP (or beta new ipTap Desktop)Are there PCs next to each phone?If Yes, VSR 04 still possibility (or ipTap)IF no, THEN go with VSR 04 (or LKS IP)Would they like the user to add information or otherwise categorize each call for reference later?IF Yes, and PC next to each phone , THEN VSR 01for DigitalIF IP, THEN IP TapIF no need for interaction, THEN VSR 04 possibility (Digital) or LKS IP seats
4 Which Solution? (continued) Is there a concern that Agents may try to avoid being recorded? Or is this recording for Compliance purposes?IF yes, THEN go with BackOffice (VSR 04 or LKS-IP)IF no, THEN VSR 01(or ipTap) unless preference is to keep other applications off desktop.How many phones are being recorded?IF small number (ie less than 4) ,THEN calls can be managed using IP/Digital Player (Free download)IF 5+ , THEN consider Manager or Reporter ProWhy are calls being recorded?IF for training and to be used for evaluation purposes, THEN propose and demonstrate Reporter Pro ( YouTube video posted)
5 Digital Single Port – Call Logger Unit For Recording & Storing conversations on a local or network PCConsists of an in-line box, USB cable and softwareSV8300NEC Digital TelephoneVSRThe Digital Call Logger can connect at the desktop or in the back room. Please contact NEC for more information if a backroom connection is desired. In a simple desktop installation, it can be programmed to save calls on the local PC OR on a network drive. If on a network drive, a local buffer location is created to prevent streaming calls over the network.USB
6 Digital – Desktop Single Port Call Recorder Plugs in at telephone desktop (digital pair) & local PC via USB (DTR & DTL)Complete with Standard Record and Playback desktop software (IP/Digital Player 3.0)Local or centralised file management with Supervisors Applications (IP/Digital Manager\Reporter 3.0)
7 Digital Desktop Advantages & Applications VSR Records DT300 phones at DesktopUser can interact with Recording, Add Notes.This is very popular in Insurance Companies where they reference the recording by Claim Number. Other applications include Order Number , Client Number etc. Any company looking to reference interactions for future follow-up/confirmations.User can be asked to save or erase call at end of recording,in application where only transactional calls are desired tobe recorded or saved.No additional PC resource required,only storage on local PC or network driveInstalled at Client PC, can be disconnected,If this is a concern then use VSR 04 (s) installed in BackOffice
8 NEC ipTap (soon to be released to Beta) Same and as VSR DesktopNo second Ethernet Card or port mirroring required.Easy to Install, very cost effective
9 Digital 4 Port RecorderRecords via Local Server via USB and IP/Digital BackOfficeStackable to 48 ports per ServerMultiple Supervisors file management applications (IP/Digital Manager or Reporter pro)
10 IP/Digital BackOffice Advantages & Applications VSR 04- Records DTR/DTL phones at in Phone/Data Room.Agent cannot avoid being Recorded.Nothing added to Agent Client PC.Popular in traditional Call Center Environment where calls are recorded for training purposes or for compliance requirements.Requires dedicated PC hardware.No Live interaction with recordings, although Desktop Player can be used by agent if desired to gain access to recordings after call.
11 IP/Digital BackOffice IP Recorder module added to standard IP/Digital BackOffice Recorder SoftwareAllows traditional TDM (DTR/DTL) and IP phone (ITL- iSIP/n-SIP, 3rd party SIP station and SIP Trunks) recording on the same applicationIP Seats are sold separately, licensed via LMS & LMC serverWorks with Supervisor software (IP/Digital Manager, Reporter also now licensed via LMS and LMC)
12 IP/Digital Call Encryption- NOW STANDARD option! Encrypts calls as they are recorded in IP/Digital BackOffice (IP or TDM)Password Protect Audio Playback of recorded callsProtect sensitive communication from network users and hackersencrypted calls without worry that other parties can replay audio
13 Call Archiver Option – LKS-IP/Digital-Archiver-1-LIC In Software, both desktop and BackOffice, user can set a ‘Delete Calls After ‘x’ Number of Days’ settingSome Compliance purposes require Calls be saved for 7 years, others need to save longer.Archiving Option allows callsto be moved to secondarydrive location for long-termstorage
14 Supervisor Software Options Use for either Multiple Desktop IP/Digital recorders OR 4 Port recorder as Supervisor positionsIP/Digital Manager 3.0IP/Digital Reporter 3.0
15 IP/Digital Manager 3.0 (Supervisor) Entry level SupervisorManage multiple Single or 4 Port VSR UnitsWindows Explorerlook and feelSearch and OrganizeCalls recorded byIP/Digital Desktop orIP/Digital BackOffice
16 IP/Digital Reporter 3.0 (Supervisor) High level SupervisorSame as IP/Digital Manager with CallReport GenerationIncludes Graphical ReportsIncludes Agent Grading
17 IP/Digital and Call Recording Call Recording Requirements/Assumptions:Many companies want to record calls for training and evaluation purposesA Manager needs a tool that will help them identify strengths and weaknesses of employees based on these recordingsSince they will be listening to calls, makes sense to evaluate all calls based on same criteria for the same type of callResult will be to help the business improve on day-to-day transactions, thereby increasing sales and or customer service ; directly or indirectly adding to the bottom line.IP/Digital Reporter Pro is the answer!!
18 Setting up scoring forms: IP/Digital ReporterSetting up scoring forms:Any Number of Forms10 Questions EachYes/No or ScaleWeight Each QuestionWrite Own Questions or use Provided
19 IP/Digital Reporter Scoring: Yes/No- Scale or N/A Options N/A Distributes Value of Question to others0-100% Scale
24 Hardware and Software Table and IPSoftwareDigitalIP LicensePlayer (client)Manager (Client)Reporter (client)Archiver (Client or Server)BackOffice (Server)1 Port Digital-XOPT4 Port DigitalIP1 Port IP (future)Multi-Port IP
25 Product List Unit Name Description Part No. LKS-IP PORT-1-LIC Single port license that enables telephone users to record, store and manage their calls.1 Port/User/Client License(IP Only)780320NEC 1 PORT DIGITAL CALL LOGGING UNITSingle port USB device that enables telephone users to record, store and manage their calls.1 port Hardware unit Player v3.0 software CD(Digital Only)780275NEC 4 PORT DIGITAL CALL LOGGING UNITA stackable 4-extension connector designed to be installed in your equipment room to monitor multiple extensions on one server.Up to 12 units can be used (up to a maximum of 48 extensions) on one PC (Multiple PCs can be used to increase capacity).4 port Hardware unit and BackOffice v3.0 Software CD780273LKS-IP/DIGITAL-ARCHIVER PORT-1-LIC1 Port/User/Archiver License(IP and Digital)780323LKS-IP/DIGITL-MANAGER PORT-1-LIC1 Port/User/Manager License780325LKS-IP/DIGITAL-REPORTER PORT-1-LIC1 Port/User/Reporter License780326IP/DIGITAL BACKOFFICE v3.0Allows IP and Digital recording on the same application. Works with Manager and Reporter. Windows XP and Windows 7 32/64 bit compatibleN/AIP/DIGITAL PLAYER v3.0For use on desktop and local PCWindows XP and Windows 7 32/64 bit compatible