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Next Gen Communication Services Terri Cummings November 8 th, 2013.

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Presentation on theme: "Next Gen Communication Services Terri Cummings November 8 th, 2013."— Presentation transcript:

1 Next Gen Communication Services Terri Cummings November 8 th, 2013

2 UCSF Current Voice Environment Two separate Voice platforms for Campus & Medical Center Multiple Telephone Systems Separate Voice mail systems Multiple Vendors & Maintenance contracts Separate IT Support teams Outdated technology Limited features and interoperability Expensive

3 UCSF Future Voice Environment Happening Now One New Telephone system for all! New VoIP Telephones One Voice Mail system One integrated IT support team Future State One Unified Communications Platform Presence Instant Messaging Mobile Device integration Desktop Video Conferencing Document Sharing

4 Financial Benefits! Lower Monthly Costs for Campus $19 Monthly Rate: Line charge Unified Messaging Voice Mail Unlimited local and domestic long distance calls Simplified billing statements Keep your UCSF number (476, 514, 502) Departments will pay for International calling Departments will buy new VoIP phone to opt in

5 High-Level Project Timeline SEPTOCTNOVDECJANFEBMARCHAPRILMAYJUNEJULYAUG Mission Bay Hospital and Mission Hall Planning for Unified Communication Buildout VoIP Infrastructure Buildout 800 Early –Adopters Pilot Groups Moffitt/Long Hospital upgrade

6 Cisco Unified Communications Technology Demonstration

7 7 © 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialC Jabber Any to Any Collaboration Made Easy WebEx IP Phones SmartPhone Jabber for TP Interpretive Svc or Specialist on Demand Immersive TelePresence Desktop TP


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