Presentation is loading. Please wait.

Presentation is loading. Please wait.

Teladoc Physician Training

Similar presentations


Presentation on theme: "Teladoc Physician Training"— Presentation transcript:

1 Teladoc Physician Training
Module 2 | 2012

2 Module 2: Working with Teladoc-the Basics
Licensing and Credentialing Payroll Technology and Security Phone Requirements

3 Licensing and Credentialing
Teladoc upholds a strong commitment to maintaining and improving quality care throughout the Teladoc experience. Therefore, physician licenses and credentials are carefully monitored. This protects not only the patient but the physician as well. Teladoc tracks the expiration dates for both physicians’ state medical licenses and DEA licenses. The Teladoc Clinical Department is notified of an upcoming expiring license 30 days before the license is due to expire. To maintain the high standards set forth during initial credentialing, each Teladoc physician is re-credentialed every three years according to NCQA standards.

4 Module 2: Working with Teladoc-the Basics
Licensing and Credentialing Payroll Technology and Security Phone Requirements

5 Examples: Calculating Payroll Single Consult
(1 person x consult fee) + (1 call x telecom fee) = $ payment Family Consult (# persons x consult fee) + (1 call x telecom fee) = $ payment Payroll (Take the totals from the above single) + (family consult) = $ check payment

6 Module 2: Working with Teladoc-the Basics
Licensing and Credentialing Payroll Technology and Security Phone Requirements

7 Technology and Security
Basic computer skills Computer with high speed internet access The ability to allow pop-ups Please add our URL to your trusted list. DO NOT allow your computer to remember passwords. Protect your computer from viruses and other malware by installing a regularly running a virus protection system as McAfee. Platform is supported to function on desktop, laptops, tablets, iPad and iPhones.

8 Module 2: Working with Teladoc-the Basics
Licensing and Credentialing Payroll Technology and Security Phone Requirements

9 Phone Requirements Phone must be capable of sending and receiving text messages. It is recommended to sign up for unlimited text messages. Text messages are sent from the Teladoc server, therefore your address associated with the phone is needed. Platform is supported to function on desktop, laptops, tablets, IPad and IPhones.

10 Module 2: Working with Teladoc-Communication Skills
Bedside Manner Listening Skills Telephone Skills

11 Bedside Manner Our members tell us that a good and positive bedside manner is preferred. Lack of a good and positive bedside manner could lead to complaints that could result to a review and possible termination of your contract. Friendliness Attentiveness (listen, listen, listen) Caring attitude Willingness to help

12 Module 2: Working with Teladoc-Communication Skills
Bedside Manner Listening Skills Telephone Skills

13 Purpose of Active Listening Skills
Happy Patient  Quickly build rapport Find out the basic problems Encourage the patient to tell you more Clarify your understanding Acknowledge the patient’s feelings Let the patient know you understand and will try to help

14 Verbal Active Listening Skills
Acknowledgement Statements Used to show empathy toward the patient’s situation by accepting his/her feelings Used to check understanding, confirm accuracy of the information, and clarify the patient’s needs Paraphrasing Used to get more information, identify needs, and determine an appropriate solution Open Ended Questions Closed Questions Used to clarify your understanding, confirm interest/agreement, or uncover objections Encouraging Statements Used to get more information by letting the patient know you are listening and interested in him/her.

15 Module 2: Working with Teladoc-Communication Skills
Bedside Manner Listening Skills Telephone Skills

16 Always make sure you are protecting the patient’s privacy.
Telephone Skills Good verbal skills and effective communication are key in providing the best patient experience. Be sensitive to your surroundings; make sure you are in a quiet area where you and the patient can hear each other. Always make sure you are protecting the patient’s privacy. Do not conduct a consult where a distraction such as a television, children, or animals can be heard.

17 Telephone Skills: Voice Tone and Inflection

18 Telephone Skills: Volume

19 Telephone Skills: Rate of Speech

20 Contact us: Amy McKay Clinical Director (214) 302-5205
Boyd Harbour Physician Recruiter (214) © 2012 Teladoc, Inc. All right reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. Teladoc phone consultations are available 24 hours, 7 days a week while video consultations are available during the hours of 7am to 9pm, 7 days a week.


Download ppt "Teladoc Physician Training"

Similar presentations


Ads by Google