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1 Hosted Voice Product Training Business Group Administrator.

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Presentation on theme: "1 Hosted Voice Product Training Business Group Administrator."— Presentation transcript:

1 1 Hosted Voice Product Training Business Group Administrator

2 2 Agenda 1.Logging In 2.Help Tool 3.Administrator Portal 4.Lines 5.ICONs 6.Phones 7.MADNs 8.MLHGs 9.Call Pick Up Groups 10.Short Codes 11.Extensions 12.Departments 13.Account Codes 14.Call Logs 15.Misc. Settings 16.Music on Hold 17.Contacts

3 3 Resource Center

4 4 Log In Go to https://voip.elnk.us/bg Open up a web browser You will enter the following : Number – This is your 10 digit telephone number. Please enter numbers only without dashes Password– This will be the same password that you have for your voic

5 5 Powerful Help Tool At anytime the extensive Help topics are available for the user to assist them with first time issues.

6 6 Administrator Portal Lines : Shows all individual lines, MADNs & MLHGs. 2.Phones : Allows you to manage the phones in a business group. 3.MADNs : Are external number that can be used to access multiple lines within a business group. 4.MLHGs : A set of lines within a business group that allow calls to be passed to non busy lines within a hunt group 5.Call Pick Up Groups : defines a group of lines in which subscribers can answer each others incoming calls 6.Short Codes : A specific code that is tied to an external phone number 7.Extensions : Allows users to quickly dial another number within the business group 8.Departments : Divide your business into separately administrable groups. 9.Account Codes : Allows you to use a code of your choice when placing an outbound call. 10.Calls Logs : Allows you to download a report of all calls made to or from your business. 11.Misc. Settings : Gives access to the number blocks & external calls settings information. 12.Music on Hold : The ability to change the music on hold for your business.

7 7 Lines Displays all the lines associated with your business group

8 8 Click to gain access to an individuals CommPortal under the administrators view You will be able to make changes and view information to the selected individuals CommPortal with the exception of viewing voice mails. Lines – View Call Manager Information

9 9 Reset Account Information Go to Settings tab Click on the Accounts tab Click the Reset Account button Note: This will reset all the information for back to the initial setup. You should ensure that all voice mail messages are retrieved prior to completing this action.

10 10 Changing Line Name Go to Account tab Click on the Edit link Edit the name associated with the line Click the Save button

11 11 Creating Sub-Administrators After you have created departments you may want to assign an individual as a sub-administrator Go to Settings tab Click on the Account tab Click the drop down box under Admin Click Save button Select the group you want to assign as an administrator Click on the Edit link

12 12 Lines – View MADN Information Click to gain access to an MADN configuration

13 13 ICONs Standard or Easy Auto Attendant Premium Auto Attendant Administrator

14 14 Phones Ability to manage the phones within your business group and assign lines.

15 15 Phones The ability to search for a line within your business group by entering full or partial characters.

16 16 Phones Click on either MAC Address, Description or Assigned To hyperlink Change the Description field Click Apply To Change the Description Associated with Phone

17 17 Phones Place a check mark next to the phone. Select the department from the drop down box Click Assign to Department Assign a Phone to a Department Place a check mark next to the phone. Enter the telephone number Click Assign to Line Assign a Line to a Phone

18 18 MADNs A MADN or Multiple Appearance Directory Number displays all the lines set to ring when the MADN number is dialed.

19 19 MADNs – Adding Lines 1.Click Add Lines Button 2.Numbers not assigned to the MADN group will be displayed 3.Select the number(s) you wish to add 4.Click Add Selected Button Note: You may only have up to 32 lines within the group. Calls are limited to the number of lines programed on each users phone. For example-: If you only have 2 lines programed on the phone, you will only be allowed to have 2 simultaneous calls on that particular phone.

20 20 MADNs – Removing Lines 1.Select the line(s) you want to remove 2.Click Remove Selected

21 21 MLHGs Displays the lines set to ring when the MLHG is configured

22 22 MLHGs - Settings Click to view the MLGH settings

23 23 You can optionally assign one or more MLHG Pilot Directory Numbers to the Hunt Group. These provide a contact number for the whole group that will always pick a free line, instead of being associated with a specific line within the Hunt Group. MLHG Piolts

24 24 MLHGs – Lines (Removing Lines) 1.Select the line(s) you want to remove 2.Click Remove Selected

25 25 MLHGs – Lines (Changing Line Positions) 1.Click Change Positions 2.Use the arrows to move position up or down 3.Click Apply

26 26 MLHGs – Lines (Adding Lines) 2.Select the line(s) you want to move 3.Click Add Selected 1.Click Add Lines

27 27 Call Pickup Groups A Call Pickup Group defines a group of Business Group Lines within which the subscribers can use Call Pickup to answer each other's incoming calls. Note: You must hear the other phone ringing in order to answer Note: You may only have up to 32 lines within the group. Calls are limited to the number of lines programed on each users phone. For example-: If you only have 2 lines programed on the phone, you will only be allowed to have 2 simultaneous calls on that particular phone.

28 28 Call Pickup Groups Delete Groups 1.Select the group(s) you wish to 2.Click Delete Selected

29 29 Call Pickup Groups Add Groups 1.Click on Add Group 3.Click Add 2.Enter a group name

30 30 Call Pickup Groups - Configuration Each row in the table shows the following for each line in Telephone number of the Business Group Line. Extension number of the line. Name of the line. The Department that the line is in.

31 31 Call Pickup Groups - Settings 1.Click on Settings tab 3.Click Apply 2.Enter a Call Pick Up Group name Change the Call Pick Group Name

32 32 Short Codes A specific code that is tied to an external phone number for all users within the business group to access.

33 33 Short Codes – Add a Single 1.Enter a code to be assigned as the Short Code (Usually between 1 & 4 digits). 2.Enter the telephone number to be assigned to the Short Code 3.Use the drop down arrow to select a department (Optional) 4.Click Add

34 34 Short Codes – Add a Range 1.Enter a range of codes to be assigned as Short Codes (Usually between 1 & 4 digits). 2.Enter the telephone number to be assigned to the Short Code 3.Use the drop down arrow to select a department (Optional) 4.Click Add

35 35 Short Codes - Delete 1.Select the short code(s) you wish to delete 2.Click Delete Selected

36 36 Extensions Allows the Administrator to configure extensions within the business group for quick dialing

37 37 Extensions – Add Single Enter an extension number you wish to create. Enter an telephone number you want to associate the extension with when dialed. Click Add

38 38 Extensions – Add a Range Enter a range of extension numbers you wish to create. Enter an telephone number you want to associate the extension with when dialed. Click Add

39 39 Extensions – Edit Range Click on the extension you want to edit Edit the appropriate information Click on Save

40 40 Departments The administrator can sub-divide the business group into departments.

41 41 Departments - Add 2.Enter the appropriate information 3.Click Apply to save 1.Click on Add Department button

42 42 Departments - Edit 1.Click on the department you wish to edit 2.Edit the appropriate information 3.Click Apply to save

43 43 Account Codes Note: Account codes must be enabled by EarthLink Business before any codes apply. 1.Check the box next to the appropriate feature you wish to have an account code associated with it. 2.Activate account codes by selecting yes next to validate codes 3.Decide account code length 4.Decide maximum incorrect attempts before blocking account 5.Click apply to save

44 44 Assigning Account Codes Click Edit List Enter in a numeric account code Enter in a description Click OK

45 45 Call Logs Create downloadable reports of all calls made to or from lines in the business group. Enter a start and end date for records you wish to display.

46 46 Call Logs – Report (Example) Report displays a vast number of fields with call information. This will download a CSV (Comma Separated Variable) file which can be viewed in Microsoft Excel. You can now customize the report to display only what you need to view. You can hide columns, sort by fields or rows.

47 47 Misc. Settings – Other Settings Prevents forwarding of voic messages to someone outside the business group Displays extensions rather than directory numbers when possible Changes the operator number for the business group Restricted Subscriber Messaging Use Internal Extensions Internal Operator Number

48 48 Music on Hold - Mapping Initial Resource – Initial choice of music to be played when a caller is place on hold. Action – do you want the music to repeat or play only once during customer hold time. Start Point– Where do you want the music to begin when a caller is placed on hold.

49 49 Music on Hold - Resources You can upload your own music on hold for customers to hear. Click on Browse Search for the file you want to upload Click Add Note: Uploaded file can not exceed 10 MB

50 50 For any questions or additional help, visit - or - Contact our Customer Care

51 51 When you exit this training session, you will automatically be linked to Survey Monkey, a training survey evaluation. This survey will help us improve the training content and effectiveness of our facilitators. confidentialsecure The survey is confidential and secure. Please complete the survey and have a great day.


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