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VOIC and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: Telecommunications.

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Presentation on theme: "VOIC and TELEPHONE TRAINING. NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance 895-4146 Website: Telecommunications."— Presentation transcript:

1 VOIC and TELEPHONE TRAINING

2 NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance Website: Telecommunications Department Ext. 00 or

3 2500 SET 2500 SET SINGLE LINE FULLY MANUAL Types of Phones

4 Cortelco 8150 Single line Types of Phones

5 M 2008 One way speaker 8 lines Phased out 07 Types of Phones

6 M2616 Two way speaker 16 lines Types of Phones

7 M3904 Two way speaker 30 lines Types of Phones

8 IP lines 2-way speakers color monitor Types of Phones

9 Cisco IP way speakers 2 – 6 lines color monitor Cisco IP way speakers 2 – 6 lines color monitor Types of Phones

10 TELEPHONE USE and FEATURE LOCATIONS

11 VoIP vs MERIDIAN TELEPHONES The VoIP and Meridian phones provide the same service and functions at this time. The primary difference VoIP phones utilize a different infrastructure and connection.

12 12 Volume bar Hold button Extension # key Display Message indicator Speaker Function Keys Release Key Pad

13 Soft keys Volume Key Extension Keys Display Speaker Selector

14 DISPLAY M3904

15 DISPLAY IP PHONE

16 DIRECTORY KEY M3904

17 DIRECTORY # IP PHONE

18 HOLD BUTTON M2616

19 HOLD IP PHONE

20 MESSAGE INDICATOR M2616

21 MESSAGE INDICATOR M3904

22 MESSAGE INDICATOR IP PHONE

23 RELEASE M2616 RELEASE M2616

24 VOLUME M3904

25 MESSAGE KEY M3904

26 MESSAGE KEY IP PHONE

27 PHONE NUMBERS UNLV purchased 6,000 #s approx 15 years ago The prefix of 895 –we purchased and own 6,000 numbers through for campus – additionally we purchased through can only be used internally We grew once again and needed more numbers We purchased 10,000 numbers –New prefix though

28 Place a campus call : Lifting handset or keying in 5-digit extension number Place a local call : Dial digit local phone number then, press directory number – your number is dialed automatically…

29 Place a long distance call Dial area code + 7 digit number, then press the directory number – number is dialed automatically. Forward a message-confused with transfer Forward: your number to another number Transfer: a call to another number

30 CALL PILOT VOICE MAIL for Meridian Phones

31 Voic How to access your mailbox On campus Off campus Logging in to your mailbox Internal External Setting up your greetings Internal External

32 How to access your voice mailbox: Press your directory number and message key, then # or message key and # and enter your password number (passwords should be 5 to 16 digits and press # again) Internal access # is ( )

33 EXTERNAL: (off campus) Dial and follow the prompts as if you were on campus

34 FROM ANOTHER DESK (on campus) Dial Then continue as if you are at your own desk

35 GREETINGS Internal External Temporary

36 INTERNAL GREETING Log into your mailbox Dial 82 then 1 (follow the prompts) Record your greeting by Pressing 5 End your recording your greeting with # Precedes any message you send on campus (You may use your name or nickname)

37 EXTERNAL GREETING ( Should be formal giving your name The department name, and University name) Log in to your mailbox Dial 82 then 2 (follow the prompts) Record your greeting by pressing 5 End your recording with #

38 TEMPORARY GREETING (used when you will be away for a few days or more ) Log in to your mailbox Dial 82 then 3 (follow the prompt on the system) Record your away greeting End your recording with the # Enter the time, date you want the recording to begin playing, then # Enter the time, date you want the recording to stop playing, then #

39 OPTIONS IN CALL PILOT: OPTIONS IN CALL PILOT: CALL PILOT FOR MERIDIAN PHONES : Press 1 TO PLAY beginning of current message Press 2 TO REPEAT play of current message Press 3 TO SKIP FORWARD Press 4 to play previous Press 5 to record a message Press 6 to play next message Press 7 to get choices of message options Press 8 lists mailbox options Press 9 to call sender Press * FOR HELP Press # TO STOP PLAY mailbox

40 Press 71 to reply to message Press 73 to FORWARD message Press 75 to COMPOSE a message Press 76 to DELETE each message Press 79 to SEND/delivers message in the mailbox, this must be done or they will not receive your message. Press 83 to DISCONNECT from the voice mail system OPTIONS IN CALL PILOT:

41 UNITY VOICE MAIL FOR IP PHONES

42 GREETINGS (Unity Voice Mail) Use your settings button and your message button to setup your personal greetings such as name, password, message options etc.

43 How to access your Unity voice mailbox: Internal Dial and follow the prompts External Dial and then press the #

44 CISCO UNITY VOIC FOR IP Phones Use these keys while listening to a message 1-restart message 2-save 3-delete 5-change volume 7- rewind, small 8-Pause or resume 9-fast-forward to end

45 CISCO UNITY VOICE MAIL FOR IP Phones Use these keys after listening to a message 1-replay message 2-save 3-delete 4-reply 5-forward message 6-save as unheard 7-rewind, small 9-play message summary

46 NUMBERS YOU NEED TO KNOW Claudette Jamerson for assistance Website: Telecommunications Department Ext. 00 or

47 THE END


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