The Captioned Telephone: A Tool for Improved Communication for the Hard of Hearing Humor in Hearing--Good, Bad, and Ugly!!! Raymond L. Furner, Ph.D. AgrAbility National Training Workshop
First Hand Experience with Hearing Loss Blue Report Card Blue Report Card Quarterback and kicker Quarterback and kicker Big Ben Hearing Test Big Ben Hearing Test Advice to attend trade school Advice to attend trade school First and second hearing aids First and second hearing aids FM system FM system Cochlear Implant Cochlear Implant CapTel Phone CapTel Phone
Goal of Relay Indiana To identify citizens of Indiana, who have telephone service, and who are deaf or hard-of-hearing, and to tell them about the CapTel telephone.
Facts about InTRAC InTRAC InTRAC – a Non-Profit organization chartered in 1991 – charged with helping the hard of hearing and speech-impaired to communicate by telephone Services are supported by telephone tax of $0.03 per telephone line per month including cells phones. Services are supported by telephone tax of $0.03 per telephone line per month including cells phones.
My Goal My goal is to open a new path of communication for the hard of hearing. My goal is to open a new path of communication for the hard of hearing.
Why are you here? Curiosity Curiosity Ways of dealing with hearing loss Ways of dealing with hearing loss Funny stories Funny stories Juice and cookies Juice and cookies
Objectives Have some fun Discuss hearing loss Talk about new technology
What is Hearing Loss? Hearing loss is the inability to understand the meaning of sounds. Hearing loss is an intensely personal disability.
Im hard of hearing: Not Stupid! Ray Furner Im hard of hearing: Not Stupid! Ray Furner
Definitions Speech: The attempt to transfer information using sound. Hearing: Knowing that a sound has been made. Communication: Understanding the meaning of sounds that are made.
Definitions Good HearingWhen you hear sounds and understand what they mean. Good HearingWhen you hear sounds and understand what they mean. Bad HearingWhen you hear sounds and do not understand what they mean. Bad HearingWhen you hear sounds and do not understand what they mean. Ugly HearingWhen you hear sounds and may THINK you know what they meanbut are mistaken. Ugly HearingWhen you hear sounds and may THINK you know what they meanbut are mistaken.
After all, whats a little misunderstanding? Im proud of you! Im tired of you too!
Hearing Problems in Agriculture High Levels of Noise Exosure Mines Mines Factories Factories Utility Workers Utility Workers Farmers Farmers DavidBaker, Assistant Dean of Agricultural Extension, University of Missouri, November 2010 DavidBaker, Assistant Dean of Agricultural Extension, University of Missouri, November 2010
Problem 43% of agricultural workers are exposed to dangerous levels of noise (NIOSH Surveys) 43% of agricultural workers are exposed to dangerous levels of noise (NIOSH Surveys) Farm operators and managers 2 nd highest in hearing difficulty. Farm operators and managers 2 nd highest in hearing difficulty. Examples that can cause temporary hearing loss: Examples that can cause temporary hearing loss: – 2 hours on an open tractor – 2 minutes running a chain saw
How to Minimize Hearing Loss 1. Use hearing protection devices Ear plugs Noise cancellation protectors 2. Use properly designed and maintained equipment Broste et al., 1989
Farmers are Risk Takers Along with truck-drivers, farmers are among the last of the Cowboys. Along with truck-drivers, farmers are among the last of the Cowboys.
Factors Affecting Hearing Loss Noise Noise Age Age
Hearing Impairment by Age Deaf and hard-of-hearing Gallaudet Research Institute 1990-1991 *Before Walkman, MP3 and IPOD U.S. population U.S. population20,295,0008.6% ages 3-17 968,0001.8% Ages 18-34 2,309,0003.4% Ages 35-44 2,380,0006.3% Ages 45-54 2,634,00010.3% Ages 55-64 3,275,00015.4% Ages 65 + 8,729,00029.1%
Suggestions Noise control regulations should be over- hauled and the permissible exposure limited to 85 dBA Alice Suter and Associates, Ashland, Oregon
Accommodating Hearing Loss What to do??? Hearing aid with t-coil Hearing aid with t-coil Cochlear implants Cochlear implants FM systems for remote pickup FM systems for remote pickup Flashing alarm clocks Flashing alarm clocks Phone signalers lights and sound Phone signalers lights and sound Text messaging Text messaging Captioned TV Captioned TV Captioned telephones Captioned telephones Steve Hawkins/ Matt Getts Plowshares #23, Purdue University
Seniors 1/3 of all Seniors are hard of hearing This may be even higher among those exposed to chronic intense noise.
Hearing Loss is a Serious Problem for Many People In the United States: Approximately 40 million people are hard of hearing. Common causes are: increased age increased age increased exposure to noise increased exposure to noise Hearing Loss Association of America 2009
Deaf Population in Indiana About 6% of all Hoosiers have difficulty hearing normal conversation. About 6% of all Hoosiers have difficulty hearing normal conversation. About ½ % of all Hoosiers cannot hear normal conversation. About ½ % of all Hoosiers cannot hear normal conversation. Estimates based on U.S. Census Bureau data collected 1994-1995 on persons 16 years of age and older. Percentages may vary, depending upon the organization or Estimates based on U.S. Census Bureau data collected 1994-1995 on persons 16 years of age and older. Percentages may vary, depending upon the organization or agency.
Teenagers: A local assessment Almost 70% of teenagers who live or work on a farm show signs of noise induced hearing loss. Based on reports by the Breaking new Ground Resource Center, Purdue University, West Lafayette, Indiana National Farm Medicine Center in Wisconsin Many young people have older ears on younger bodies. This is a growing trend, since the debut of the portable Walkman a few years back. Now we have iPOD. Dr. Robert Novak, Director of Clinical Education in Audiology, Purdue University, Boston Globe, January 16, 2006
Problems with the telephone Poor connections Poor connections Bad equipment Bad equipment Caller lives on Mars or speaks in tongues Caller lives on Mars or speaks in tongues Its 2:00 AM and you are brain-dead Its 2:00 AM and you are brain-dead Some words sound alike Some words sound alike No visual clues No visual clues
Invisibility Disappearance from public view. Shyness May be caused by hearing loss!!!
Five Stages of Hearing Loss Denial Denial Anger Anger Bargaining Bargaining Depression/Withdrawal Depression/Withdrawal Acceptance Acceptance
Hearing Loss and Mental Health Depression for late deafened adults is 5 times the national average Severe anxiety is 2.5 times the national average Depression in partners for late deafened adults is 2.5 times the national average Severe anxiety is 1.5 times the national average Terry D. Portis, Hearing Loss Association of America May/June 2006
Hard of Hearing? Cheap & Simple Tests Hard of Hearing? Cheap & Simple Tests Do people mumble a lot? Do people mumble a lot? Do you miss some words in a conversation? Do you miss some words in a conversation? Do you ask people to repeat what they said? Do you ask people to repeat what they said? Do you turn up the TV? Do you turn up the TV? Do you avoid talking on the telephone? Do you avoid talking on the telephone?
What do gatekeepers do? Assume responsibility for the safety and well-being of others for whom they are responsible. Assume responsibility for the safety and well-being of others for whom they are responsible. Act as advisors, helping those in need of information with the most current information available. Act as advisors, helping those in need of information with the most current information available. A trusted person who does no harm. A trusted person who does no harm.
Why Are Gatekeepers Important? They are providers and protectors…..and they care!!!
Who are the communication gatekeepers? ParentsFriends TeachersNurses DoctorsChildren MinistersYou
The Captioned Telephone CapTel provides both voice and captions that are much like captioned television
When his friend talks to him, her voice is also routed to the operator at the CapTel relay CapTel Works With One Analog Line The operator transcribes the friends voice into text and sends it back to the display Text The CapTel user dials his own call and talks to his friend
How incoming calls are captioned using a single telephone line! Friends, family, and associates first dial first dial 1-877-243-2823 (magic number) Then, they enter your phone number (XXX) ***-**** and press the # key
When his friend talks to him, her voice is also routed to telephone line two to the operator CapTel works with 2-Lines: Analog or Digital Line #1 The operator transcribes the friends voice into text and sends it back on line #2 to the display Line #2 CapTel user dials his own call on telephone line one and talks to his friend
How it works with two lines! Your friends, family, and associates call you by dialing your phone number (XXX) ***-**** There is NO magic number. Service is direct, prompt, and no hassle.
Advantages of 2-Line CapTel 800 or CapTel 800i I Incoming calls can be dialed directly - no 800 number first! C Captions can be added or dropped - any time during a call! E Extension CapTel phones can be used – and are captioned! 9 9-1-1 is dialed directly - with captions!
Benefits of CapTel in a Personal or Business Call l No l No third party (husband, wife, mom, dad or operator) intrudes on the call lThe pace and feel of the call is like any other telephone call l The l The information is accurate, complete and private
Its time to make your move!!! Get CapTel A telephone that helps you stop being invisible!!! being invisible!!!
Experience is what you get, When you dont get what you want!
How Can You Get a CapTel Phone? CapTel phones are available in most states nationwide. Each state has slightly different requirements. To check the availability in your area do the following: www.captel.com/availability/MA.php
Personal Information Proof of Income Attach copy of 1040 Check CapTel SignMail How to get a CapTel
Order Form For business & persons who do not qualify for a loan Number of Phones Method of Payment Name, Address, Shipping Address Mailing Address for Order
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