Presentation on theme: "Unit 3 Travel. Teaching & Learning Objectives To enable Ss to talk about Travel To familiarize Ss with language about Travel To practice reading & listening."— Presentation transcript:
Teaching & Learning Objectives To enable Ss to talk about Travel To familiarize Ss with language about Travel To practice reading & listening skills To work out solutions to the case study task To practise writing an e-mail
Overview Starting up Reading 1. Free flight offer 2. Air rage Language review Will Skills Making arrangement on the telephone Listening Business travellers problems Case study The team-building seminar
Quotation Travellers are always discovers, especially those who travel by air. There are no signposts in the sky that a man has passed this way before. ---- Anne Morrow Lindbergh, American writer signpost n. a sign on a road showing directions and distances
Born: 6/22/1906 Birthplace: Englewood, New Jersey Died: Passumpsic, Vermont, 2/7/2001 Known in her own right as a writer, she was also co-pilot and navigator for her husband, Charles Lindbergh. The couple met when Annes father was ambassador to Mexico when Lindbergh came to visit and took the family on sight-seeing flights. Under her husbands tutelage, Anne earned her pilots license in 1931.
Anne Morrow Lindbergh In the wake of ( … the media feeding frenzy ( a statement of uncontrolled excitement or emotion ) that accompanied the kidnapping and murder of the couples twenty-month old son in 1932, they took on a five-month project of flying around the world to survey the proper airlines for transatlantic flights. She wrote and published books about their journeys. One of her most notable books, A Gift from the Sea (1955), reflects on the meaning of a womans life. She continued to write and to add to her growing list of publications until her death in 2001.
Anne Morrow Lindbergh Quotes Arranging a bowl of flowers in the morning can give a sense of quiet in a crowded daylike writing a poem or saying a prayer. By and large, mothers and housewives are the only workers who do not have regular time off. They are the great vacationless class. Dont wish me happinessI dont expect to be happy its gotten beyond that, somehow. Wish me courage and strength and a sense of humorI will need them all. For happiness one needs security, but joy can spring like a flower even from the cliffs of despair.
Anne Morrow Lindbergh Quotes For sleep, one needs endless depths of blackness to sink into; daylight is too shallow, it will not cover one. Good communication is as stimulating as black coffee, and just as hard to sleep after. Grief cant be shared. Everyone carries it alone. His own burden in his own way. I believe that what woman resents is not so much giving herself in pieces as giving herself purposelessly.
Anne Morrow Lindbergh Quotes I do not believe that sheer suffering teaches. If suffering alone taught, all the world would be wise, since everyone suffers. To suffering must be added mourning, understanding, patience, love, openness and the willingness to remain vulnerable. I feel we are all islandsin a common sea. I must write it all out, at any cost. Writing is thinking. It is more than living, for it is being conscious of living. Life is a gift, given in trustlike a child.
Anne Morrow Lindbergh Quotes It takes as much courage to have tried and failed as it does to have tried and succeeded. Men kick friendship around like a football, but it doesnt seem to crack. Women treat it like glass and it goes to pieces. One can never pay in gratitude: one can only pay in kind somewhere else in life. One cannot collect all the beautiful shells on the beach. One can collect only a few, and they are more beautiful if they are few.
Anne Morrow Lindbergh Quotes The most exhausting thing in life is being insincere. The sea does not reward those who are too anxious, too greedy, or too impatient. One should lie empty, open, choiceless as a beach - waiting for a gift from the sea. To give without any reward, or any notice, has a special quality of its own. Only in growth, reform, and change, paradoxically enough, is true security to be found.
Starting up A. Answer the following questions. 1.How often do you travel by air, rail, underground, road and sea? 2.What do you enjoy about traveling? What dont you enjoy? 3.If you are travel to Beijing next week, what kind of transport do you choose? Train, bus or plane? Why?
Starting up B. Which of these things irritate you the most when flying? Rank them in order of most and least irritating. diversions jet lag long queues at check-in sitting next to someone who talks non-stop bad weather bad food strikes sitting next to children cancellations not enough room no trolleys available dirty toilets overbooking lost or delayed luggage
Starting up C. Which word in each pair is American English? British EnglishAmerican English petrol lorry car park holiday taxi luggage return tube steward/stewardess motorway queue timetable gasoline truck parking lot vacation cab baggage round trip subway flight attendant freeway line schedule
Reading 1: Free flight offer Read a letter sent as part of a promotion by Emirates Airlines practise extracting information and revise countable and uncountable nouns.
Emirates Airline Emirates flies to more than 90 destinations worldwide.
Emirates Airline Dubai based Emirates Airline is one of the fastest growing airlines in the world and has received more than 300 international awards for excellence since its launch in 1985. Emirates now takes you to more than 80 destinations in Europe, the Middle East, the Far East, Africa, Asia, Australasia and North America.
Emirates Airline Launched on 25th October 1985, Emirates is the international airline of the United Arab Emirates, based in Dubai. Initially flying with two leased ( ) aircraft – a Boeing 737 and an Airbus 300 B4 – Emirates has evolved into a globally influential travel and tourism conglomerate ( ) in just a few short years. Wholly owned by the Government of Dubai, the airline has had to develop and expand in order to stay ahead of the competition, made all the more fierce by Dubais continuing open skies policy – a policy wholly supported by the airline. Emirates aim is to develop Dubai into a comprehensive aviation hub that will ultimately serve as an important global longhaul / hub.
Reading 1: Free flight offer A. Read the letter by Emirates Airlines and answer the questions. 1.What is the purpose of the letter? 2.What incentive is the company offering if you fill in the questionnaire? 3.What conditions is attached to the letter? 4.Why do companies run this type of promotion?
Reading 1: Free flight offer 1. What is the purpose of the letter? To gather information about Emirates existing customers. 2. What incentive is the company offering if you fill in the questionnaire? A free Economy ticket flight voucher.r
incentive n. sth that encourages a person to work harder, produce more or spend more money,, voucher n. a printed piece of paper that can be used instead of money to pay for sth, or that allows one to pay less than the usual price,
Reading 1: Free flight offer 3. What conditions is attached to the letter? You must take a First or Business Class trip with Emirates before July this year. 4. Why do companies run this type of promotion? To encourage people to respond.
Reading 1: Free flight offer B. Countable ( C ) or uncountable ( U )? research U questionnaire C accommodation U location C network C information U
Reading 1: Free flight offer C. Correct the mistakes in the use of countable and uncountable nouns. Alpha Airlines flies to an extensive network of major destinations. We need information s from you. Help us with our research es by filling in two questionnaires and you will be entered into a prize draw for a trip for two people including seven nights luxury hotel accommodation s in one of three exotic locations.
Language review: Will Read the leaflet sent with the Emirates letter and find seven places where will needs to be added.
A service designed for the business traveller As regular business traveller we need you to tell us about your views, requirements and habits in terms of business travel. This information will help us to shape and refine our service in the future. Your feedback will also allow us to update our records and ensure that any special offers or information we send about Emirates in the future will be of genuine relevance to you. So by picking up a pen and filling in the attached questionnaire, you will be doing us a great favour too.
Be sending off the attached questionnaire you could be jetting off to the Far East. All completed questionnaires received by 22 January will be entered in a free prize draw. The winner will enjoy an Emirates Business Class trip to Singapore, Hong Kong or Bangkok for two people, including seven nights luxury hotel accommodation. Theres another excellent reason for completing our questionnaire. We will thank everyone who responds by sending them a voucher entitling them to a free Economy Class ticket for every Emirates First or Business Class flight they take between February and June this year.
Skills: Making arrangements on the telephone A. Useful Language Making arrangements Could we meet on Monday at 10.30? Are you free sometime next week? How about next Friday? What about April 10th? Would Wednesday at 2 pm suit you? Is 11.15 convenient?
Skills: Making arrangements on the telephone Changing arrangements Im afraid I cant come on Friday/then. Weve got an appointment for 11.00, but Im afraid somethings come up. Could we fix another time? Responding Thatll be fine. Thats OK. No sorry, I cant make it then. My diarys rather full that day/week. Sorry, Ive already got an appointment at that time.
Skills: Making arrangements on the telephone B. Philippa Knight, Sales Director at The Fashion Group in New York, makes two calls to Maria Bonetti, a fashion buyer in London. Listen to find the purpose and result of each call. 3.1 3.2 3.1 3.2
Skills: Making arrangements on the telephone 3.1 The caller (Philippa Knight) phones Maria Bonetti to make an appointment to see her in London next week. The appointment is fixed for Wednesday at 2 pm. 3.2 Philippa Knight calls Maria Bonetti to reschedule their meeting because her plane has been delayed. Maria Bonettis phone is engaged when she rings so she leaves a message.
Skills: Making arrangements on the telephone C. Listen to the first call again and complete the extract.Listen to the first call K: Im calling because Ill be in London next week and ______________________________ you. I want to tell you about our new collection. B: Great. What ________________? Im fairly free next week, I think. K: ____________________? In the afternoon? Could ___________ then? B: Let me look now. Let ________________. Yes, thatd be no problem at all. ___________ two oclock? Is that OK? Id like to make an appointment to see day would suit you How about Wednesday you make it me check my diary What about
Skills: Making arrangements on the telephone D. Listen to the second call again and complete the extract.Listen to the second call R: Thank you. Im putting you through. Hello, Im afraid shes engaged at the moment. ______________ or can I take a message. K: Ill leave a message please. The thing is, I should be meeting Ms Bonnetti at 2 pm, ________________________. My plane was delayed, and Ive got to reschedule my appointments. If possible, ____________________ tomorrow. ____________ in the morning. _______________________ here at the hotel, please. R: Certainly. Whats the number, please? B: Its ________________. Will you hold But somethings come up Id like to meet herPreferably Could she call me back 020 7585 3814
Skills: Making arrangements on the telephone E. Role play these two telephone situations. 1. One of you is a company employee who has arranged to meet a colleague from one of your subsidiaries. Explain that you cannot keep the appointment, and give a reason. Suggest an alternative time. 2. You are on a business trip and you wan to stay an extra day. Telephone the airline office to arrange a different flight.
Reading 2: Air rage The article Passengers behaving badly discusses some of the ways abusive and violent passengers can create problems for airlines. Read the article and do the exercises.
Reading 2: Air rage A.Answer the questions before reading the article. 1. In what way do people behave badly when flying? 2. Have you ever seen or heard about someone misbehaving on a plane? What happened?
Reading 2: Air rage B. Skim and scan the article to find two examples of passengers behaving badly. 1.A business shot out the front tyres of a plane on the runway. 2.A 70-year-old hit a steward because there was no more steak.
Reading 2: Air rage 1.abusive a. rude, offensive and insulting 2.verbal a. relating to or in the form of words 3.assault n. a violent verbal or physical attack 4.frustrate v. cause (someone) to feel dissatisfied or unfulfilled 5.storm v. move angrily or forcefully in a specified direction 6.compel v. force or oblige to do something 7.adrenaline n. 8.cramped a. uncomfortably small or crowded 9.let rip: to speak or behave violently or emotionally or without restraint 10.septuagenarian n. a person who is between 70 and 79 years old 11.down to: be attributable to (a factor); be the responsibility of
Reading 2: Air rage C. Which reasons are given in the article for passengers behaving badly 1.Flights dont leave on time. 2.Passengers dont feel safe. 3.Airline staff dont put the customer first. 4.Flight attendants arent polite. 5.Some terminals are too crowded. 6.Passengers feel worried and nervous. 7.The airline food is poor quality. 8.Some passengers get drunk. 9.Some airlines dont have no-smoking policies. 10.Passengers dont respect authority. Key 1 5 6 8 10
Reading 2: Air rage D. Countable ( C ) or uncountable ( U )? staff U luggage U stress C passenger C crew C steward C alcohol U travel C work U + C
Listening: Business travelers problems Listen to an interview with David Creith, the Customer Service Teaching Manager for British Airways. Practice predicting, listening for information and understanding.
Listening: Business travelers problems A. David Creith is talking about the problems he has to solve for the business travelers. Predict what the problems might be and listen to the first part to find the answer. listen to the first part
Listening: Business travelers problems Seating requests: a lot of business travellers have specific and exact seating requests Downgrading: where passengers are moved to a lower class seat than they have booked and paid for because the airline have over-sold seats Upgrades: where passengers request a better class seat than they have booked and paid for Baggage: going astray (being lost) or getting damaged
Listening: Business travelers problems B. Listen again to the first part of the interview and answer the questions.Listen again 1.David Creith is the Customer Service Teaching Manager: a) for which airline b) at which terminal c) at which airport 2. Some people want: a) ______________ b) ______________ c) to sit next to their colleague British Airways Terminal 4 London Heathrow an aislea window
Listening: Business travelers problems 3. Why is it no possible to give everyone the seat they want? Sometimes the aircraft being fully booked. 4. Why do airlines have to oversell flights? Because of commercial pressure. 5. Who are Gold Card holders? Passengers on BAs frequent flights scheme. 6. What do Gold Card holders often ask for? A seat upgrade.
Listening: Business travelers problems C. In the second part of the interview David Creith talks about how he deals with telephone complaints. Listen and complete the chart.Listen
Listen very carefully Find __________________________ Example: _______________________ Not caused by ______ __________________ ________ by ____________ ______________________ __ Make sure it doesnt ___________ Offer an ___________ if required
Listen very carefully Find the actual cause of the complaint Example: delayed flight Not caused by the airline/British Airways caused by the airline/British Airways Make sure it doesnt happen again Offer an apology if required
Case study: The Team-building seminar Background IDPcomputer software company Los Angeleswhere IDP is based 20 the number of senior managers attending the seminar Viennathe venue of the seminar Four number of European participants who will be making their own arrangements Fridaystart of the seminar Sundayend of the seminar
Assignment Writing As Head of Corporate Travel at Universal Airlines, write an e-mail to the manager of the hotel chosen for the team-building seminar. Confirm the booking, giving details of the number of participants, arrival and departure times, meals, equipment and any other special requirements.