We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byRodolfo Gladd
Modified over 2 years ago
Enterprise Rent-A-Car Cycle of Service Cycle of Service Kelly Ohnezeit September 2004
Enterprise Cycle of Service…
Enterprise Cycle of Service…the Goal…
Telephone First impression One call service Fact finding Presentation Ask for the reservation Thank you !!!
Pick-Up Build rapport Fact finding Empathize
Branch Arrival Welcome& Greet Shake hands Fact find Sell up
Rental Contract Get correct information Explain thoroughly Get all signatures
To Car Check for damage with customer Check miles/gas Show features/benefits Check for spare
Callbacks/Switchouts Courtesy call Make any necessary vehicle switchouts Keep up to date on charges Check vehicle repair status
Return of Vehicle Welcome & Greet Check for damage with customer Check for spare Check miles/gas Close contract
Invitation to Return Thank customer Invite back Promote specials
Chapter 14 - The Sales Process The Sales Process.
U.S. CHOICE AUTO RENTAL Initial Telephone and Internet Training For Basic Operations of a rental car operation Under the U. S. Choice Agreement Created.
TELEPHONE TECHNIQUE Getting the Prospect to the Community.
Largest bicycle recycling organization in Scotland. Taking in 10,000 bikes (used or damaged) a year. 262 tons of coal saved by metal recycling.
GVATA 2011 Summer Conference Breakout Session Winning Strategies for the Ag Sales CDE Alicia Tomlinson, One Less Thing.
At least one week prior to your travel you must fill out a Travel Request Form. Your Travel Request Form must be accompanied by a Travel Expense Comparison.
Session 2C: Vice President Membership Club Officer Training 1313D.
Telephone Etiquette Topics: Answering the Telephone P.I.C.T.U.R.E Interviewing Techniques Personal Qualities for Phone Work Tips for Telephone Etiquette.
RETURN TO MAIN What Every Firm Needs to Know to Reduce Network Maintenance Cost Presented by: TOBI M. HALL SYSTEMS OPERATIONS MANAGER SHOOK, HARDY & BACON.
ENHANCING CUSTOMER SERVICE BY TELEPHONE Oral Wise, MBA/MHA Director, Ambulatory Services WakeMed North Healthplex.
Card Present & Card Absent Best Practices Facilitator: Kristy A Stanley Fraud and Compliance Officer June
Second Interview & Site Visit The Pennsylvania State University.
A.Take the customers telephone number and call if the business decides to stock the printer B.Offer the customer free ink cartridges if a computer is.
Tour and Close Remember: Never tour more than 3 apartments! You will confuse your client!
Telephone Skills Training. Extreme Guest Service Training Who Pays Your Wages ? Our Guests !
The Selling Process Chapter 13. The Selling (Sales) Process A step by step process a salesperson uses to help customers reach buying decisions & ensure.
Customer Retention and Profit Generation Program Helping you Inflate your Bottom Line with Nitrogen.
Working with the Customer!!. Landscaping starts with a Sale Landscaping is a called a service industry. Where the landscape company provides the client.
GREET -- Present a Welcoming & Friendly Environment TREAT -- Treat the Individual with Professionalism & Respect HELP -- Answer the Individuals Question.
Fishworx Training Reminders and Feedback. Daily Use of Fishworx Website enquiries to be zero Not Contacted to be zero Messages to be zero Reminders to.
SET YOUR SALES The Selling Process. WHY LEARN ABOUT THE SELLING PROCESS? Brings products to you, either directly or through the businesses Most salespeople.
National Apartment Association Education Institute Leasing Demonstration and Follow-Up 1.
UW-Whitewater Procurement Card Travel Program. Travel Procurement Card Program The Travel Procurement Card is a payment tool available to individual employees.
Handling Customer Questions and Objections. Objection or Excuse? n Objections - Honest reasons a customer has for not making a purchase. n Excuses - Insincere.
Racking System: Old shelving system: Keeps track of each room Property Management System (PMS) Customer database solution for hotels.
Introduction The Consumer Guarantees Act (CGA) sets out guarantees that goods and services must meet when sold by someone in trade - that is, a retailer.
Data Matching (Employment, GED graduates, PS, etc. Follow up surveys for exited students Running Diagnostic reports to verify good data input What.
1 Telephone Etiquette. 2 Using the Telephone Effectively and Courteously Answer the phone before the third ring. Answer calls and return missed calls.
Customer Service © Objectives Today we will learn how to Communicate effectively with customers Create a positive impression Develop and maintain.
Chapter Four Use the Telephone Well for Good Service.
© 2016 SlidePlayer.com Inc. All rights reserved.