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Enterprise Rent-A-Car Cycle of Service Cycle of Service Kelly Ohnezeit September 2004.

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Presentation on theme: "Enterprise Rent-A-Car Cycle of Service Cycle of Service Kelly Ohnezeit September 2004."— Presentation transcript:

1 Enterprise Rent-A-Car Cycle of Service Cycle of Service Kelly Ohnezeit September 2004

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3 Enterprise Cycle of Service…

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5 Enterprise Cycle of Service…the Goal…

6 Telephone First impression One call service Fact finding Presentation Ask for the reservation Thank you !!!

7 Pick-Up Build rapport Fact finding Empathize

8 Branch Arrival Welcome& Greet Shake hands Fact find Sell up

9 Rental Contract Get correct information Explain thoroughly Get all signatures

10 To Car Check for damage with customer Check miles/gas Show features/benefits Check for spare

11 Callbacks/Switchouts Courtesy call Make any necessary vehicle switchouts Keep up to date on charges Check vehicle repair status

12 Return of Vehicle Welcome & Greet Check for damage with customer Check for spare Check miles/gas Close contract

13 Invitation to Return Thank customer Invite back Promote specials


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