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Enterprise Rent-A-Car Cycle of Service Cycle of Service Kelly Ohnezeit September 2004
Enterprise Cycle of Service…
Enterprise Cycle of Service…the Goal…
Telephone First impression One call service Fact finding Presentation Ask for the reservation Thank you !!!
Pick-Up Build rapport Fact finding Empathize
Branch Arrival Welcome& Greet Shake hands Fact find Sell up
Rental Contract Get correct information Explain thoroughly Get all signatures
To Car Check for damage with customer Check miles/gas Show features/benefits Check for spare
Callbacks/Switchouts Courtesy call Make any necessary vehicle switchouts Keep up to date on charges Check vehicle repair status
Return of Vehicle Welcome & Greet Check for damage with customer Check for spare Check miles/gas Close contract
Invitation to Return Thank customer Invite back Promote specials
Hertz Gold Member Reservation 1 1.Go to Hertz.com 2.Select the login button.
Non-Gold Member Reservation 1 1.Go to Hertz.com 2.Insert rental pick up location 3.Select if returning to different location 4.Pick up date and time Return.
PRJ566 Project Planning and Management Lecture: Business Rules.
1 BTS330 Business Rules. What is a Business Rule? …a business rule is a statement that defines or constrains some aspect of the business. It is intended.
Section 13.1 Preliminary Activities Chapter 13 beginning the sales process Section 13.2 First Steps of a Sale.
Travel Agent Login Making a reservation on behalf of a Gold Member 1 1. Go to Hertz.com 2.Scroll down to bottom of screen 3.Travel Agent- select login.
Welcome to President & Treasurer’s Training September 7, 2014.
Karolina Muszyńska Service personnel selects 'Make repair reservation‘ 2.System displays 'repair reservation' form 3.Service personnel selects.
1 Equipment Maintenance Service Maintenance Form.
Craig J. Nichols, Secretary Customer Focus Group Meeting Rental Vehicles State Term Contract Contract No May 21, 2014.
The 4 Ps of Marketing Product, Price, Place, and Promotion.
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Texas A&M University - Central Texas Training. Who is Enterprise CarShare? Car sharing by Enterprise Holdings Inc. started July University Programs.
THE SELLING PROCESS STEPS IN THE PROFESSIONAL SALES PROCESS.
Project Overview University Car Rental Project Vision Consulting Donna, Lap, Lisa & Tom.
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Copyright © 2008, 2005, by Saunders, an imprint of Elsevier Inc. All rights reserved. Patient Reception and Processing Chapter 11.
BASIC TRAVEL TOOL Travel Request Travel Request Instructions Travel Reimbursement Travel Rates Travel Policies.
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AGRI SELLING STEPS Applied to Selling “YOURSELF” PREPARATION SERVICE OPENING CLOSE PRESENTATION 1.Know Yourself 2.Know the Company 3.Prepare Resume 4.Prepare.
R1 – Rental on SAP Business One “Screen Shots”. SAP AG 2004, Title of Presentation, Speaker Name / 2 R1 - Rental Rental Main Menu.
Car Sharing. History Types Demographics Dedicated Model / B2B Ride Matching Total Transportation Solution 2.
Collect records. Keep sales receipts, repair orders, warranties, cancelled checks, and contracts, as well as a record of your complaint –letter or .
Assignements. CSC343: Intro. to Databases2 Exercise 1 Superkeys: Candidate keys: Primary key:
Copyright © 2011, 2007, 2004 by Saunders, an imprint of Elsevier Inc. All rights reserved. 1 Patient Reception and Processing Chapter 11.
Real and Personal Property Objective Compare the legal rights of acquisition, transferal and renting/leasing of real or personal property. BAILMENTS.
Chapter 2 Starting a Proprietorship: Changes That Affect Owner’s Equity.
What are we raising money for? ( Your School Name ) is sponsoring an Uncle Jerry’s T’s Fundraiser to help raise important funds. Uncle Jerry’s T’s was.
Turn away from your computer, desk, or other work Have a pen and paper nearby Answer the calls promptly, by the second or third ring Smile as.
1 Internal Property Audits GDAIS Property Managers June 14, 2010 NES
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Step 1: Go to https://www.enterprise.com/en/home.html https://www.enterprise.com/en/home.html 2/29/16.
Standard SSEPF4 – The student will evaluate the costs and benefits of using a credit card. SSEPF4a- List factors that affect credit worthiness.
Business Rental Presentation. Agenda Introductions Program Overview Payment Options Enterprise Plus Enrollment MSU Booking Tool The Future.
PE - Process the sale to complete the exchange PI - Process telephone orders Selling SEM A - Selling.
Thrifty Car Rental Corporate Website Find out how easy it is to book your next car rental online.
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