Presentation on theme: "Looking for Trouble: The Role of User Research in Discovering & Solving Problems Thomas Crichlow, User Experience Project Manager, Duke University Libraries."— Presentation transcript:
Looking for Trouble: The Role of User Research in Discovering & Solving Problems Thomas Crichlow, User Experience Project Manager, Duke University Libraries Emily Daly, Head of User Experience Department, Duke University Libraries Adrienne Lai, Emerging Technologies Services Librarian, NCSU Libraries TRLN Annual Meeting | July 22, 2013
User Experience Department Department: o some Public Services staff o Learning Commons o Web team Emphasis on "cross- channel" user experience
User Research Team User Research Team – cross- departmental membership Aim is to gather feedback from users Purpose is to improve services Image from www.walkingpaper.org
A lightweight approach Regular program of usability testing Small sample size Model: Test, View together, Debrief
Monthly usability testing Client-based program Worked with clients from six different departments across the Libraries Participants in usability tests are compensated for their time
UX Department Charged to improve users experience of library services and spaces, both physical and virtual Part of Collections & User Services Encourage others to submit project ideas submit project ideas
Examples – New projects How would you feel if one of your Instagram photos were selected by the library to be kept as a permanent record of what students did in 2013? I would be so excited. For me, I think it would be better than winning an iPad.