Presentation is loading. Please wait.

Presentation is loading. Please wait.

IN AGRA AGRA NAGAR NIGAM, AGRA 1 ekuuh; eq[;ea=h] m0iz0 ekuuh; ea=h] uxj fodkl] m0iz0.

Similar presentations


Presentation on theme: "IN AGRA AGRA NAGAR NIGAM, AGRA 1 ekuuh; eq[;ea=h] m0iz0 ekuuh; ea=h] uxj fodkl] m0iz0."— Presentation transcript:

1 IN AGRA AGRA NAGAR NIGAM, AGRA 1 ekuuh; eq[;ea=h] m0iz0 ekuuh; ea=h] uxj fodkl] m0iz0

2 INDEX Sr. No.SubjectPage No. 1 Project 3 2 Benefit of Project 3 3 List of type of Compliants Procedure for registering the compliant How It Works ? 8 6 Citizen Grievance Redressal Management System 9 7 Online Complaint Form 10 8 Complaint Submission Output 11 9 Online Complaint Submission Output : SMS Complaint Submission : Municipal Actions Complaint Status : Citizen Review Complaint Status : Status Report Reports News Paper Cutting

3 1- ;kstuk %& ?kj cSBs turk dh tu leL;kvksa ds fujkdj.k dh O;oLFkkA 2- ;kstuk ds ykHk %& 1- ukxfjdksa dks NksVh&eksVh leL;kvksa ds fy, b/kj&m/kj HkVduk ugha iMs+xkA 2- mudh leL;k dk fujkdj.k fcuk fdlh n¶rj tk, gks ldsxkA 3- uxj fuxe ds Vksy Qzh uEcj ij f'kdk;rdrkZ ?kj ls gh fu%'kqYd f'kdk;r ntZ djk ldsxkA 4- uxj fuxe vkus gsrq okgu esa isVªksy ij vFkok fdjk;s ij O;; ugha djuk gksxk rFkk lM+d ij ;krk;kr dk cks> de gksxkA 5- ukxfjdksa dk uxj fuxe ds Åij fo'okl c<+k gS rFkk blls uxj fuxe,oa 'kklu dh Nfo vPNh gqbZ gSA 6- leL;k dk fujkdj.k igys dh vis{kk esa de le; esa gksrk gSA 7- f'kdk;rdrkZ ls fujkdj.kdrkZ Qksu ij leL;k ds lEcU/k esa tkudkjh ysrk gSA blls f'kdk;rdrkZ dks laLrqf"V feyrh gSA 3

4 3- ;kstuk ds vUrxZr p;fur f'kdk;rksa dh lwph %& 4 dza0f'kdk;r dk ukefuokj.k dh vof/k 1>kMw u u mBkus dh f'kdk;r02 fnu 2dwMk?kj ls dwM+k u mBk, tkus dh f'kdk;r01 fnu 3ukys esa jksd yxus ls ty fudklh u gks ikus dh f'kdk;r01 fnu 4fdlh O;fDr }kjk esa dwMk Mkyus dh f'kdk;r01 fnu 5fdlh O;fDr }kjk lkoZtfud LFky ij dwMk Mkyus dh f'kdk;r01 fnu 6fdlh O;fDr }kjk eyok Mkydj ukyh vo:¼ djus dh f'kdk;r02 fnu 7fdlh ;k vU; laLFkk }kjk ck;ksesfMdy oSLV lM+d] ukyh] ukyk ;k dwMk?kj ij Mkyus dh f'kdk;r 01 fnu 8ukykukyh lQkbZ u gksus dh f'kdk;r01 fnu 9e`r i'kqvksa ds 'ko dks gVokus ds laca/k esa f'kdk;r01 fnu 10tUe&e`R;q izek.k i= fuxZu djuk,d lIrkg 11[kk| vifeJ.k o lM+s&xys Qyksa o lfCt;ksa dks fcdzh ds laca/k esa f'kdk;r 03 fnu 12ladzked jksxksa ds QSyus ds laca/k esa f'kdk;rrRdky

5 5 13vkokjk,oa NqVVk i'kqvksa ds laca/k esa f'kdk;r03 fnu 14lkoZtfud lM+dksa o iVfj;ksa ij eyok Mkyus dh f'kdk;r03 fnu 15jksM+ dfVax gsrq izkFkZuk i=ksa dk fnu 16igys ls yxh fQfVax ds u tyus dh f'kdk;r02 fnu 17lEifRr ds gLrkUrj.k Hkou&Lokeh dh e`R;q gks tkus vFkok lEifRr dk cVokjk gks tkus laca/kh f'kdk;r,d ekg 18diV iw.kZ vFkok ckyk&ckyk x;s uke ds fo:¼ f'kdk;r,d lIrkg 19lEifRr dj fu/kkZj.k esa Hksts x;s uksfVl ij izkIr gksus okyh vkifRr;ksa dk fuLrkj.k,d ekg 20[kjkc gS.M iEiksa ls lacaf/kr f'kdk;r03 fnu 21vke jkLrs esa voS/k lhoj VSad cukus ds laca/k esa f'kdk;rrRdky 22ikuh dk yhdst01 fnu 23ikuh u vkus dh f'kdk;r01 fnu 24ikuh xUnk vkus dh f'kdk;r01 fnu 25ty Hkjko dh f'kdk;rrRdky 26gS.M iEi vkfn [kjkc gksus dh f'kdk;r03 fnu 27lhoj ¶yks gksus dh f'kdk;r03 fnu 28lhoj dk

6 4- tuleL;k ntZ djus dh fof/k %& 1- f'kdk;r dks ntZ djus ds fy, Vksy Qzh ua0 ij rSukr vf/kdkjh }kjk f'kdk;rdrkZ ls mldk uke] irk] eksckby ua0 o mldh leL;k iwNh tkrh gSA 2- mDr leL;k ds fooj.k dks uxj fuxe dh osclkbV ij fu/kkZfjr izk:i vkWuykbu rSukr vf/kdkjh }kjk QhM dj fn;k tkrk gSA mDr pkjksa fooj.k QhM djrs gh 2 eSlst vkWVksesfVd izsf"kr gksrs gSa,d eSlst f'kdk;rdrkZ ds ikl tkrk gS ftlesa f'kdk;r dk ua0] f'kdk;r fuokj.k djus okys vf/kdkjh dk uke o mldk eksckby ua0 vafdr gksrk gSA nwljk eSlst f'kdk;r fuokj.k djus okys vf/kdkjh ds eksckby ij tkrk gS ftlesa f'kdk;rdrkZ dk uke] eksckby ua0 o la{ksi esa f'kdk;r vafdr gksrh gSA 3- f'kdk;r fuokj.k vf/kdkjh dks eSlst izkIr gksrs gh f'kdk;rdrkZ ds eksckby ij okrkZ dj leL;k dh foLr`r tkudkjh izkIr dh tkrh gSA f'kdk;r fuokj.k vf/kdkjh fu/kkZfjr izk:i ftlds ikVZ,] ch] lh esa ls ikVZ&, ij f'kdk;rdrkZ }kjk crk;s x;s pkjks fooj.k vafdr gksrs gSa rFkk ikVZ ch esa f'kdk;r fuokj.k vf/kdkjh f'kdk;r fuokj.k dh fVIi.kh vafdr djrs gSa rFkk ikVZ&lh uxj vk;qDr }kjk Lo;a f'kdk;rdrkZ ls nwjHkk"k ij okrkZ dj leL;k ds fuokj.k dh tkudkjh yh tkrh gSA f'kdk;rdrkZ }kjk f'kdk;r fuokj.k dh iqf"V djus ij f'kdk;r dks fuLrkfjr fd;k tkrk gSA 6

7 4- f'kdk;rksa ds fujkdj.k mijkUr 'kr izfr'kr lR;kiu f'kdk;rdrkZ ls fd;k tkrk gSA 5-f'kdk;r fuokj.k vf/kdkjh ls fjiksVZ izkIr gksus rFkk f'kdk;r ds fuokj.k dk lR;kiu fd;s tkus ds ckn iqu% dEI;wVj esa QhM dh tkrh gS ftlds mijkUr fuLrkj.k dk lans'k f'kdk;rdrkZ ds ikl mlds eksckby ij igqWp tkrk gSA 6- ftu O;fDr;kas ds ikl bUVjusV dh lqfo/kk gS og vkWuykbu f'kdk;r uxj fuxe dh osclkbV ij ntZ djk ldrk gSA 7-fdlh Hkh f'kdk;r ds fuokj.k dh fLFkfr dh tkudkjh ds fy, uxj fuxe dh osclkbV ij tkdj dEiysUV ds LVsVl dh tkudkjh dj ldrk gSA 8-;g O;oLFkk uxj fuxe] vkxjk esa fnukad ls ykxw dj nh x;h gSA 7

8 5. How It Works ? Citizen can Lodge their complains by two mediums 1. Online by visiting 2. Calling on toll free no

9 6. Citizen Grievance Redressal Management System, Agra 9

10 7. Online Complaint Form 10

11 8. Complaint Submission Output Once All the details are submitted by the citizens, The system generates a UNIQUE No. for future references of the complaint status. It helps the citizen and corporation to track the status of the complaint. System also informs the citizen about the designated officer / employee responsible for the redressal of his complaint. System also informs the No. of days in which the complaint will be resolved. 11

12 9. Online Complaint Submission Output : SMS System also generates a Text Messages and sends it to the Citizens Mobile No. mentioned while registering the complain with all the relevant details. 12

13 10.1 Complaint Submission : Municipal Actions » All complaints are send to respective departments managed by System Admin. 13

14 10.2 Complaint Submission : Municipal Actions » Every Department has its own User ID & Password to Log in and Review / Access the details of the complaints. 14

15 10.3 Complaint Submission : Municipal Actions » Once Logged in, Each department can see complaints of their department only. All Complaints are listed on the console. 15

16 10.4 Complaint Submission : Municipal Actions » Departments can see the detailed view of each complaints. 16

17 10.5 Complaint Submission : Municipal Actions » Departments can take the printout of each complain and send it to the concerned employee for Redressal. 17

18 10.6 Complaint Submission : Municipal Actions » Once a particular complaint is resolved, the departmental officer updates it status on the printed sheet and that is submitted to the Operator for Updating. 18

19 10.7 Complaint Submission : Municipal Actions » Once a particular complaint Disposed, its status is updated automatically as resolved. 19

20 11. Complaint Status : Citizen Review » Citizen can also review the status of the complaint lodged by him using the unique complaint no. 20

21 12. Complaint Status : Status Report » Citizen can also review the status of the complaint lodged by him using the unique complaint no. 21

22 13. Reports » System Generates All type of reports for monitoring and operation. 22

23 nSfud lekpkj i=ksa dh dfVax 23

24 fnukad 15&08&2012 dks nSfud v[kckj vafdpu Hkkjr esa lekpkj 24

25 fnukad 19&08&2012 dks nSfud v[kckj nSfud tkxj.k esa lekpkj 25

26 26 ;g O;oLFkk Jh Mh0 ds0 flag rRdkyhu uxj vk;qDr] cjsyh orZeku uxj vk;qDr] vkxjk }kjk cjsyh uxj fuxe esa ekWMy ds :i esa izkjEHk dh xbZ Fkh] ftls iwjs iznsk esa ykxw djus gsrq kklu }kjk kkluknsk tkjh fd;k,oa Jh fnusk dqekj flag uxj vk;qDr dks izkfLr i= fn;k gSA

27 27

28 28


Download ppt "IN AGRA AGRA NAGAR NIGAM, AGRA 1 ekuuh; eq[;ea=h] m0iz0 ekuuh; ea=h] uxj fodkl] m0iz0."

Similar presentations


Ads by Google