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Rev. 7.30.12. Patient Safety First at GSMC! Rev. 7.30.12.

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Presentation on theme: "Rev. 7.30.12. Patient Safety First at GSMC! Rev. 7.30.12."— Presentation transcript:

1 Rev

2 Patient Safety First at GSMC! Rev

3 Contact Beth Chrismer: Executive Director (1298)

4 National Focus on Patient Safety Institute of Medicine report – To Err is Human (Nov. 1999) 44,000-98,000 deaths due to medical errors Annual cost $17B-$29B Federal Mandate and Regulatory Requirements -Presidential directive, The Joint Commission, Centers for Medicare & Medicaid Services, State regulations

5 Basics of Patient Safety Patient Safety: Actions undertaken by individuals and organizations to protect health care recipients from being harmed by the effects of health care services.

6 The Case for Patient Safety Patient safety is a critical component of quality Health care is NOT as safe as it should be People do not come to work with the intent to hurt patients We are human therefore mistakes will occur When mistakes do occur we want there to be no harm Speak-up for patient safety

7 Patient Safety System

8 Patient Safety First at GSMC! Patient safety is a priority at Good Shepherd Medical Center. Our staff and physicians are committed to improving quality of life and providing safe and healthy surroundings for patients, visitors, and staff. Many procedures are in place to protect the well-being of our patients and to secure the best medical outcome possible. Everyone has a role in patient safety.

9 Safety as Our Core Value

10 The Patients Perspective Dont hurt me Heal me Be nice to me

11 Culture and Safety Culture is the shared values and beliefs of the individuals in the organization (the way we act when no one is looking) Behaviors Outcomes

12 Take Action to Reduce Risk Proactive: Monitor patient safety and redesign high-risk processes to prevent an event from occurring. Reactive: Investigate significant patient incidents.

13 Culture of Safety Root Cause Analysis We intensely analyze any error that does occur. Based on findings we: Redesign systems Test new designs Educate staff on changes Follow-up to see if new design is effective


15 Encourage patients, families, staff and physicians to report safety concerns on the hotline Close calls, near misses, share ideas Available 24 hours a day, 7 days a week Anonymous Leave name and number for follow-up Ideas of merit qualify for recognition or rewards

16 Rapid Response Team

17 The Five Million Lives Campaign by the Institute for Healthcare Improvement encourages healthcare organizations to implement a rapid response team. In 2006 Good Shepherd implemented a rapid response team. The goal is to respond to a spark before it becomes a forest fire. To prevent deaths in patients who are failing outside intensive care settings.

18 Rapid Response Team –Call Rapid Response anytime you are worried about the patient! –Clinical and non-clinical staff, patients and families can activate the Rapid Response Team. –The team can respond and assist with stabilizing the patient before a cardiopulmonary or respiratory arrest occurs. Call early, Call often

19 The Josie King Story Josie King, an 18 month old little girl, died from medical errors in one of the best hospitals in our country. Josie was the sister of Jack, Relly, and Eva and beloved daughter of Tony and Sorrel. She died as a result of a series of hospital errors and poor communication. Through the creation of a patient safety program, it is the King familys hope to prevent this from ever happening to another patient.

20 Josie King Foundation - Condition H (Condition Help) University of Pittsburgh Medical Center - UPMC Shadyside and Childrens Hospital of Pittsburgh worked with the King family to develop the nationally recognized model known as Condition H. Condition H was created to address the needs of the patient/family in case of an emergency or when the patient is unable to get the attention of a healthcare provider in an emergency situation. The call provides immediate help when: –they feel they are not receiving adequate medical attention; or –if they become concerned with what is happening. The program was designed to be a safety net for patients. In many cases, it is the family who knows the patient better than we do. When Condition H is called, a rapid response team arrives to the patients bedside within minutes.

21 Condition H (Condition Help) at Good Shepherd

22 Partnering for Safety When patients partner with the health care team, it helps us ensure a safer health care experience for all of us. Patients are encouraged to be actively involved in their own care for safety reasons.

23 Involve Patients in Care Our Patients-Our Partners: One Team, One Goal A few ways we involve patients in care… Educate the patient and/or family about hand hygiene, respiratory hygiene, contact precautions Educate surgical patients about how we prevent adverse events during surgery Inform patients/families how they can report safety concerns by calling Condition H, Patient Safety Hotline (BUZZ), Guest Relations or The Joint Commission

24 2012 National Patient Safety Goals The purpose of the Joint Commissions National Patient Safety Goals (NPSGs) is to promote specific improvements in patient safety. The goals are revised on an annual basis and highlight problematic areas in health care and describe evidence and expert-based solutions to these problems. By addressing problems, organizations can promote patient safety and prevent sentinel events. A sentinel event is an unexpected occurrence involving death or serious physical or psychological injury.

25 2012 National Patient Safety Goals Goal 1 Improve the accuracy of patient identification Goal 2 Improve the effectiveness of communication among caregivers Goal 3 Improve the safety of using medications Goal 7 Reduce the risk of healthcare-associated infections Goal 8 Accurately & completely reconcile medications across the continuum of care Goal 15 The hospital identifies safety risks inherent in its patient population UNIVERSAL PROTOCOL: The organization meets the expectations of the Universal Protocol for Preventing Wrong Site Surgery Note: Some goals and requirements appear to be misnumbered or missing from the numerical sequence. This in not a typographical error. Some goals do not or no longer apply to hospitals and therefore have not been included.

26 Improve the Accuracy of Patient Identification To make sure the right person is receiving the intended care, treatment, and services we must use at least two patient identifiers. Name Birthdate When confirming a patients name, staff members should not state the name and ask the patient to confirm it. Instead, staff members should ask the patient to state his or her name and birthdate.

27 Reduce the Risk of Healthcare-Associated Infections CDC Guidelines Alcohol-Based Hand Sanitizer when hands are not visibly soiled apply to palm of hand and rub hands together covering all surfaces of hands and fingers until hands are dry Soap and Water when hands are visibly soiled patient has Clostridium Difficile (C-Diff) after going to the restroom before eating at least a 15-second scrub Gloves the use of gloves does not eliminate the need for hand hygiene and hand hygiene does not eliminate the need for gloves


29 Fall Prevention Patients at risk for falls have a yellow Fall Risk armband applied and a magnet placed outside the patients door. The patient receives a pair of treaded socks. All efforts are made to move the patient as close as possible to the nurses desk. Family or friends are encouraged to stay with patient, if unable may consider a sitter. Communicate at risk patients during patient report and hand off between units.

30 Is Everybodys Business Questions?

31 The Medical Error Hotline is a voic line available 24 hours a day providing complete anonymity. Employees may use this line to report concerns regarding a medical error was not documented, reported or addressed appropriately. Medical Error Reporting

32 Variance Reporting Rev

33 Hospital employees and medical staff members participate in a hospital wide variance reporting program. Types of Variance Reports: Falls – Fall Safety Report Medication Errors – Medication Safety Report Other occurrences not in the above categories – Variance Report Variance Reporting

34 Variance Reports are to be initiated by hospital staff members or employees involved in or identifying occurrence. All questions or sections of the report must be completed. Descriptions should be brief, factual and objective. Patients, visitors and employees who sustain injuries will receive medical attention. On-line system allows anonymous reporting. Variance Reporting

35 Variances are reported directly from the occurrence area to the supervisor, manager or director. Managers should investigate pertinent issues reported with a brief summary in the online-system Variances are routed to Risk Management within 96 hours of the occurrence. Variance Reports will be trended and reviewed by Risk Management. Variance Report Forms are found on GSnet To Access for – GSnet – Var Rpts Variance Reports are never to be duplicated. Variance Reporting

36 Examples of occurrences that should be reported on the Variance Report: –Mishaps due to faulty/defective equipment –Unexpected adverse results of professional care or treatment – death, brain damage, physical loss or impairment, etc. –Unprofessional, threatening or inappropriate conduct of health professionals or employees –Patients leaving against medical advice –Thefts, burglaries and vandalism on hospital premises Variance Reporting


38 Impaired Provider Rev

39 Impaired Provider What is impairment? –The inability to practice with reasonable skill and safety because of: Physical illness or condition Mental disorder Alcohol or drug abuse Disruptive behavior Sexual misconduct/boundary violations Burnout

40 Impaired Provider Examples of disruptive behavior: –Bullying or demeaning behavior –Sexual harassment –Abusive treatment of patients or staff –Profanity or disrespectful language –Repeated violations of rules and policies –Physical attacks, hitting, pinching –Improper comments/illustrations in medical record –Threatening to get someone fired

41 Healthcare Practitioner Code of Conduct –Provides guidance to ensure work is done in ethical manner –Also referred to as Code of Ethics Impaired Provider

42 Reporting impaired practitioners and disruptive behavior: –Document specific examples and patterns of disruptive behavior –Anyone may report an impaired provider or disruptive behavior to Executive Management –Complaints are investigated by Human Resources –Executive Management may identify involved practitioners to the Committee on Physician Health (CPH) –Identity of reporting individual kept anonymous unless individual gives permission to disclose –Retaliation against reporting individuals is grounds for immediate referral to the Executive Committee for corrective action. Impaired Provider

43 Safety Sense: Occupational Injury Benefit Plan Rev

44 Good Shepherd Health System (GSHS) DOES NOT have workers compensation insurance coverage for work-related injuries GSHS is a non-subscriber to workers compensation, and does provide medical, death, dismemberment and wage replacement benefits to employees who sustain injuries or occupational diseases in the course and scope of their employment. The GSHS plan is called SAFETY SENSE What is SAFETY SENSE?

45 Our new plan was effective 8/17/09 and provides similar benefits to workers –Medical care for injured employees will be provided at the GSMC Occupational Medicine Clinic. GSMC Emergency Dept. is for true emergencies. –Injuries must be reported within 24 hours of occurrence using the Accident Investigation Report –A urine drug screen is required for injuries that need medical treatment. New Plan Effective Aug. 17, 2009

46 Medical care at Occupational Medicine, specialty referrals, therapy, and diagnostic testing, as needed, through Occ Med provider. Light duty accommodations for employees placed on restricted duty Wage replacement at 75% of salary for employees taken off of work after 32 hours of lost time. SAFETY SENSE: Benefits Available

47 A Summary Plan Description (SPD) of the SAFETY SENSE Occupational Injury Benefit Plan is provided to you by clicking the link on GSNet under Work-Related Injury in the Policies section. Spanish and English versions of the SPD are available on GSNet. Please review the plan, print a copy, if you like. If you are unable to print a copy and desire a copy, one can be provided to you by calling the phone numbers given below. You have been provided with information about the GSHS SAFETY SENSE plan and agree to comply with the Plan. Please contact Beth Chrismer - (903) for questions. Acknowledgement of SPD

48 Patient Rights Rev

49 When and where are patients informed of their rights? At the time of Registration Rights include: –Considerate and Respectful Care –Advance Directives –Confidentiality –Hospital Policy & Procedures –Patient Complaint Process Patient Rights

50 Notice of Patient Rights posted in Registration area and available on Ethics Committee – Good Shepherd Medical Center Ethics Committees goal is to facilitate ethical reflection and decision making by persons involved in the case, focusing on the patients values and wishes versus imposing a decision. Their role is consultative in nature rather than decision making. (consent/refusal to treatment, withholding life support, DNR) Chaplain, nurse, physician and others convene to render decision. –Decision can be accepted or denied –Contact your Supervisor to convene the Ethics Committee Patient Rights

51 Environment of Care and Safety Rev

52 Contact Tina Collins: Medication Safety (3612) Chris Bland: Safety Manager (5163)

53 Environment of Care Disciplines of the Environment of Care Safety Security Hazardous materials Emergency Management Fire Safety Medical Equipment Utilities

54 Environment of Care The Safety Management Plan at Good Shepherd Medical Center provides a process to effectively manage and reduce safety-related risks to patients, staff, and visitors.

55 Environment of Care Safety Management Goals Comply with all safety-related regulatory requirements. Provide a safe, secure, and therapeutic environment for patients, staff, and visitors. Integrate safety practices into daily operations. Identify opportunities to improve performances in the safety management program.

56 Environment of Care This facility has an Environment of Care Committee (EOCC) that monitors training and competence of staff and assesses physical and operational conditions of the infrastructure and grounds and equipment through building inspections, environmental rounds, safety inspections, and various performance improvement initiatives.

57 Functions of security include the following: –To protect staff, patients, visitors, and property. –To investigate and record incidents, thefts, disturbances, vandalism, accidents, and traffic accidents. –To provide special services including escorts, battery boosts, and lock and unlock doors. –To respond to emergencies such as fire, disaster, and bomb threat. Healthcare Security

58 Phone numbers for Security –Security: ext. 3376/2196 –FAX: ext –If you are inside the hospital, you may dial 0 and ask the operator to call Security on the radio. (Preferred method) Healthcare Security

59 Secure your valuables Lock valuables in work areas. Keep valuables out of sight in your car or trunk. Weapons – No weapons (firearms, clubs, knives with long blades) may be carried on property. Escorts and Parking Lot Safety– always try to walk with a group, rather than alone, to your vehicle. Use the Buddy System. Healthcare Security

60 Badges – always wear your ID badge. Badges must be either worn on the upper left chest by being attached to a collar, lapel or shirt pocket or attached to a GSHS approved lanyard. Badges are that are damaged due to misuse, wear and tear or are lost will be replaced at a charge of $5.00 to the employee. Badges are also to be used as access cards for the employee parking lots. Suspicious persons or activities – Report any suspicious persons or activities immediately by calling 0 and alerting the operator or call security at x3376. Healthcare Security


62 General Guidelines To report a fire, call 3000 and report CODE RED Enforce no smoking rules. Use only approved extension cords. Keep flammable materials away from ignition sources. Enforce policies about unauthorized appliances and equipment. Keep general housekeeping in order. Report or correct any fire hazards. Fire Safety

63 Extension Cords Use only approved extension cords. Cords must have a grounded plug. Use the correct cord for the load and protect the cord from traffic. Be sure extension cords are in good working condition. Do not overload electric sockets or extension cords. Fire Safety

64 Flammable Materials Keep flammable materials away from ignition sources. Class A fires involve normal combustibles such as wood, cloth, paper, rubber, upholstery, and plastics. Class B fires are related to flammable liquids, gases and greases, such as oils, paints, and gasoline. Class C fires are related to electrical equipment such as fuse boxes, circuit breakers, machinery, and appliances… computers, televisions and mechanical equipment. Fire Safety

65 Fire Extinguishers All extinguishers in this hospital are rated for Class A, Class B, or Class C fires. Good Shepherd uses the PASS method of operating a fire extinguisher: Pull the pin Aim at the base of the flame Squeeze the handle Sweep from side to side Fire Safety

66 Good Shepherd uses the RACE method of dealing with a fire: R escue (Move Patients past 1 st Fire Door) A larm (Pull Station or Call Operator) C ontain Fire E xtinguish /E vacuate Fire Safety

67 Code Words Emergency number 3000 use for all emergencies Operation Baker – Emergency Evacuation Code Gray – Bomb Threat Code Adam – Abduction in the hospital Code Yellow – Bioterrorism event Code Black – Tornado Code Red – Fire Code Blue – Cardiac Arrest Code Pink – Neonatal Resuscitation Code Stroke – Reponse to Stroke Patient Operation Able – Mass Casualty Charlie Brown – Combative individual Duress Word – ADVICE Emergency Preparedness

68 Operation Baker - Evacuation Operation Baker is the implementation of strategic or urgent evacuation of patients and other persons from the Medical Center or grounds. Assist all patients and visitors out of the building. Be aware of all evacuation routes in your area.

69 Bomb Threat Code Gray

70 Bomb Threat – Code Gray Employees in the immediate area of the bomb should remember: –Search for and report any suspicious objects. DO NOT move, jar, or touch the object or anything attached to it. –Check public access areas, such as restrooms, telephone booths, ER, lobby, and patient rooms first. –DO NOT turn lights on or off. –Turn off all two-way radios, cell phones and pagers.

71 Abduction in the Hospital - Code Adam Denotes an abduction from the hospital If an employee suspects an abduction, they should call 3000 and report Code Adam with a description of the person who was abducted (age, sex, race, etc.) All employees should search the area and detain visitors until an all clear is announced. NATIONAL CENTER FOR MISSING AND EXPLOITED CHILDREN says Prevention is the best defense against infant abductions HUGS Infant Security System

72 Bioterrorism - Code Yellow A substantial influx of patients with illnesses that are uncommon in nature should be suspect. Code Yellow will be called when it is determined these illnesses are a result of a bioterrorist event (such as anthrax, etc.). Infection control should be notified immediately, and all personnel in areas that provide initial treatment to patients should be aware of department specific treatment protocols.

73 Tornado - Code Black A tornado has been spotted within a five mile radius of the Medical Center. Patients should be moved to inside corridors and away from windows until an all clear is announced. Code Black can be proceeded by : Operation Weather Watch move to state of readiness alert visitors to weather conditions review Code Black procedures

74 Fire - Code Red Fire or smoke situation which requires activation of the fire response plan. Respond to a fire by calling the emergency number 3000 or activate the fire pull in your area. Locate all exits and evacuation plans for your work area to be prepared for an emergency.

75 Cardiac Arrest - Code Blue Code Blue is called when a patient suffers cardiac arrest. This code is called by calling 3000 and stating Code Blue and the location or patient room. The Code Blue team reports to the location announced and starts resuscitation efforts.

76 Mass Casualty – Incident Operation Able Hospital expects large number of patients to be treated due to the incident. Major Disaster Response Plan will be implemented upon announcement of Operation Able. All departments should implement their department-specific response plans for appropriate action.

77 Combative Individual – Code Charlie Brown Charlie Brown alert is issued for a combative individual with security responding to subdue the individual. Employees should balance or offset the persons behavior with a helpful, calming response. If the behavior becomes violent, call the emergency response team by contacting 3000, stating Charlie Brown and giving them the location of the event.

78 Emergency Response Team The staff member initially involved with the combative person and the Charge Nurse become team leaders. Uses the least force necessary to physically quiet or restrain combative individual. Notify treating physician or ER physician to secure order for restraint and/or medication. The team leader or their designated staff notifies the hospital operator of the situation and location by calling Charlie Brown to x3000.

79 Duress Word – Advice Hostage situation – The duress word to alert the operator of a hostage situation is ADVICE. All calls should include the word ADVICE and the CEOs name with as many details possible – number of people, weapons, number of attackers, etc. (Example: This is Mr. Williams. I am in the Personnel Office with four people. Please contact Mr. Banos. I need his Advice. Have Mr. Banos contact me at this phone number, 2130, with the advice.)

80 Hostage Situations Immediately notify appropriate department to report situation and its location. Remove people from the area if it can be done in a safe manner without drawing attention to the hostage taker. Assist in preventing other staff, visitors, and/or patients from entering the area. Identify number of hostages and any suspects. DO NOT call out the emergency code. Call Executive Management and use code word ADVICE.

81 When normal power is interrupted, and emergency power system takes over. –The system is powered by diesel-fueled generators. –The emergency power system comes online within 10 seconds when normal power is interrupted. –Plugs for emergency power are to be easily seen. (red-outlets) –Ivory outlets: Normal power-general purpose. Electrical Safety

82 Utilities at Good Shepherd are protected by back up provisions in case they fail. Emergency Power System – takes over when normal power is interrupted. Emergency system is powered by seven generators – four in the hospital and two in the Medical Plaza and one in the Customer Service Center. Plugs for emergency power are either red or labeled appropriately. Utilities Management

83 Water Outage – follow the Emergency Water Supply Plan in your Safety Manual to minimize the impact on patients.

84 Fire Detection System The Plant Operations Department has a fire detection system that is computerized and monitored 24 hours a day. These systems are routinely inspected and tested annually. On the individual unit or floor, you have a: –Pull station –Smoke detector –Fire extinguisher –Chiming light or horn and light –Fire doors Utilities Management

85 Other Utilities-Elevators Elevators 30 Elevators in use in the facility Elevators are a very safe mode of transportation Always practice proper elevator etiquette.

86 Know where the shut-off valves and zone valves are located when working with oxygen, vacuum, and medical air. Be prepared to shut off valves as instructed during a fire. Medical Equipment Management

87 Safe Medical Device Act A means for reporting equipment that could or has caused or contributed to the death or permanent injury to a patient. When discovered, immediately notify supervisor and/or the Risk Manager. The equipment must be reported to the FDA within 10 days. Medical Equipment Management

88 If there is any chance the equipment has harmed a patient in any way –remove the item from service immediately, with accessories. –label it as defective –complete an incident report. DO NOT try to repair it yourself, and do not allow it to be worked on or examined by someone else. Medical Equipment Management Immediately report malfunctioning equipment to BioMed at x4532.

89 All equipment is inspected periodically by Bio-Medical Services. The Biomed Shop contains a library of operator and service manuals for equipment and spare parts for critical life support equipment CALL x4532 7:00 a.m. to 4:30 p.m. M-F After hours, On-Call BMET is available by calling the operator Medical Equipment Management

90 When are Interim Life Safety Measures Taken? Construction areas Locations near construction All buildings that do not meet current life safety codes Implemented if construction restricts, impedes or changes personnel emergency exit routes or affects fire detection/suppression systems. Life Safety

91 All hazardous materials have a Material Safety Data Sheet (MSDS) available through your department, your supervisor or on GSnet Right to Know assures employees are aware of possible exposures in their work environment All hazardous materials must have a label naming the chemical and have adequate hazard warning. Report any unlabelled containers to your supervisor. Hazard Communication

92 The National Fire Protection Associations (NFPA) placard system provides a simple system of hazard identification. The placard is diamond in shape. (blue, red, white, yellow) Color coded for type of hazard. Number coded for severity of the hazard. Hazard Communication

93 Keep disposable empty compressed gas cylinders separate from other trash and secured in the proper location for your area. Cylinders should be chained or secured when not in use Dispose of cylinders as directed at your facility. Hazard Communication


95 Spills or Leaks of Known Hazardous Substances Take the following actions for spills or leaks of a known substance: –Immediately secure the area –Request assistance from Environmental Services Environmental Services has trained personnel to clean spills – hazardous and unknown. They will obtain special equipment (spillkits, mops, towels, etc. Hazard Materials

96 Spills or Leaks of Unknown Substances For spills or leaks of an unknown substance, you should: –Isolate the area from public and all non- essential persons. –Secure the area –Request assistance –Determine the nature of the material –Contain the spill or leak Hazard Materials

97 Hazardous Material Response Team The team is responsible for responding to all spills housewide 24 hours a day. The team is comprised of: EVS Personnel Safety Manager Security Lab Plant Operations (if spill is on grounds) Other Personnel as needed

98 Hazardous Material Response Team Good Shepherd has policies on GSNet in the HazMat Manual on hazardous materials and spills. Nursing has policies on GSNet regarding chemotherapy safe handling and usage.

99 HOW DO CHEMO SPILLS AFFECT ME? Environmental Services -Cleans spills greater than 5cc Nursing - Cleans spills less than or equal to 5 cc & reports spills greater than 5cc by calling 3000.

100 Blood or Body Fluid Spills Minimize your risk of exposure by containing, removing, and disinfecting all blood or body fluid spills as quickly and effectively as possible. Wear gloves and other appropriate Personal Protective Equipment (PPE). Use a dry absorbent material to –Solidify larger fluid volumes –Transform them into an easily handled semi-solid state Hazard Materials

101 Eyewash Station Employees who may be exposed to hazardous corrosive chemicals should know how to use emergency eyewash equipment. If the spill is on protective equipment, remove the equipment (gloves, glasses, goggles, clothing) after the eyewash is activated. Rinse away chemicals remaining on the equipment. Hazard Materials

102 Distance and Shielding Two techniques for reducing dose rate are –Distance –Shielding –Mobile units - six feet Maximizing the distance between the source and the worker decreases exposure significantly. Radiation Safety

103 Dosimeters Leave the badge at work in a specified location at the end of each day. (one month wear) Use dosimeters only for measuring an occupational dose. Do not wear the dosimeter if you are receiving medical or dental exposures as a patient. Protect from extreme temperature changes, humidity and chemicals Do not expose to water or liquid Radiation Safety

104 Injuries on the job can be prevented by using the Five Principles of Body Mechanics. 1. Posture – keep your chin level and slightly tucked, keep chest up but not out, stomach muscles tight, knees not locked 2. Keep objects close to your body 3. Face the object 4. Symmetry – use both sides of your body equally, use both hands whenever possible 5. Wide base of support –Standing – Legs should be at least shoulder-width apart. They can be either side to side or one in front of the other. –Sitting – Keep weight evenly distributed. Body Mechanics


106 Respecting Cultural Diversity Rev

107 Contact Joey Sutton: Care Direct Coordinator (3612) Jeanie McKay: Director of Organizational Development (5276)

108 Good Shepherd Medical Center represents a diverse population of people from our staff to our patients. You will be asked to take a new look at the population served by learning about cultural values, beliefs, norms, and practices of particular cultural groups. Cultural Diversity

109 Keys to Success: Communication Styles – be sensitive to body language when addressing patients: –Facial expressions – frowning, smiling, etc. –Gestures – pointing, hand signals, etc. Example: American people widen their eyes to show anger, Chinese people narrow theirs. Some cultures view making eye contact as rude versus being polite. Personal Space – be aware of the dynamics of your impact on: –Distance - backs a way –Touch – May want or not want to be touched Example: American culture expects people to stand about an arms length apart when talking, Hispanics favor being closer and moving away might be perceived as being cold. Relevance of Time –Immediate versus later Recognize that differences in time consciousness may be cultural and not a sign of laziness or resistance. Cultural Diversity

110 GSMC supports Cultural Diversity by: Religion -Chaplaincy services available for all denominations Language – Cyracom telecommunication for over 300 languages, ASL, interpreters. Food Requests – Special diets available on request. Cultural Diversity

111 All people are NOT alike regardless if they are of the same culture. Avoid stereotyping people. Cultural Diversity

112 Population Specific Rev

113 AGE GROUPS: –Neonates - birth – 6 months –Infants – 6 months – 12 months –Toddlers – 1 year – 4 years –Preschooler – 4 years – 6 years –School age – 6 years – 12 years –Adolescent – 13 years – 18 years –Adult- 19 years – 65 years –Geriatric – 65 years old and beyond Population Specific

114 Neonates: birth – 6 months –Smile –Follow objects with eyes –Maintain head control Population Specific

115 Infants: 6 months – 12 months –Increased development of the arms and legs –Babies become familiar with their bodies by putting hands and feet in mouth Population Specific

116 Toddlers: 1 year – 4 years –Significant people are parents –May appear afraid of strangers –Very active –Use play to learn Population Specific

117 Preschooler: 4 years – 6 years –Short attention spans and a lot of energy –Curious and imaginative –Afraid of being in hospital, the dark, and pain Population Specific

118 School age: 6 years – 12 years –Knows the difference between fantasy and reality –Have a strong need to follow rules –Act younger than they are Population Specific

119 Adolescent: 13 years – 18 years Do not like to ask questions for fear of appearing stupid Can react with anger when frustrated Peer identity is very important Population Specific

120 Adult: 19 years – 65 years –Early Adulthood – Manages a household, rears children, develops career –Middle Adulthood – Accepts physical changes, maintains a healthy lifestyle, plans for retirement Population Specific

121 Geriatric: 65 years old and beyond –Bones become more fragile and fracture more easily –May have decreased vision and hearing –May be depressed related to a decrease in their physical abilities Population Specific

122 Population specific skills are the skills used to give the care and attention that meets an individuals needs. Each individual has his or her own likes and dislikes, feelings, thoughts, beliefs, life experiences and abilities. Experts have determined that these qualities are similar according to a persons age or stage of life. When we understand these stages of life, we improve the care and attention given to patients, families, and visitors. Population Specific

123 Spiritual Care Rev

124 Offered to all patients, families, staff and volunteers: Non-denominational spiritual counselor providing spiritual support and counseling Bereavement support Sacraments On-call clergy available for pastoral care Stress management Services for special occasions Chapel – First floor, across from Waiting area Spiritual Care

125 Offered to all patients, families, staff and volunteers: Pre-operative patients and family members Patients who have religious/spiritual requests Patients, families and/or staff experiencing emotional/spiritual distress Spiritual Care

126 A spiritual care consult can be obtained by: Physician Order Employee/Volunteer request Patient/Significant other request Consult the Chaplain through phone extension 2636, Pager # Or Through the hospital operator Spiritual Care

127 Death and Dying Rev

128 Palliative Care Starts in the initial phase of the disease process, and continues through this process until cure, remission, or death occurs. In palliative care, no specific treatment is excluded, from curative treatments to resuscitation; however, emphasis remains on comfort care of the patient and the needs of the family dealing with a life-altering disease process.

129 Hospice Care Hospice is primarily a concept of care, not specific place of care. Hospice emphasizes palliative rather than curative treatment; quality rather than quantity of life. Professional medical care is given, and sophisticated symptom relief provided. The patient and family are both included in the care plan and emotional, spiritual and practical support is given based on the patients wishes and familys needs.

130 Abuse and Neglect Rev

131 As a skilled caregiver your responsibility includes: –To know when you see a victim of abuse –To offer the care needed –To report: Social Services Nursing Supervisor Texas Department of Protective Services Abuse, Neglect & Exploitation

132 Forms of Abuse –Self – does not care for basic needs, unfilled prescriptions, does not eat properly or has poor grooming habits –Caretaker – Neglect or dependent child/adult –Emotional –Spoken threats, aggressive behavior –Physical- Hitting, kicking, throwing –Sexual – Sexual harassment, sexual assault –Exploitation – Taking advantage of or misuse of patients personal belongings, including finances Abuse, Neglect & Exploitation

133 Signs of Neglect –Poor hygiene –Body lice –Dehydration –Unfilled prescriptions –Malnutrition –Failure to thrive –Basics – necessities of life, housing, clothing, nutrition, medical care, needs supervision –Munchausen Syndrome by proxy Abuse, Neglect & Exploitation

134 Violence in the Workplace Rev

135 Violence

136 Domestic Violence A Healthcare Issue 25-30% of women presenting to the ER are current or formerly battered women 2.2 – 3.1% of patients (700,000 – 1.1 million) in the ER present with abuse related trauma Abused woman account for 64% of all female psychiatric inpatients 18 – 32% of pregnant women are abused Violence

137 All adult patients in the ED and in the Inpatient Units are screened for domestic violence Victims are offered the resources of the Womens Center and Shelter or the Texas Department of Protective Services. Violence

138 Violence in the Workplace Health care and social service workers face an increased risk of work-related assaults stemming from several factors, including: The prevalence of handguns and other weapons among patients, their families or friends. The increasing number of acute and chronically mentally ill patients now being released from hospitals without follow-up care, who now have the right to refuse medicine and who can no longer be hospitalized involuntarily unless they pose an immediate threat to themselves or others.

139 Violence in the Workplace Additional risk factors of work-related assaults, include: The availability of drugs or money at hospitals, clinics, and pharmacies, making them likely robbery targets. Situational or circumstantial factors; the increasing presence of gang members, drug or alcohol abusers, trauma patients, or distraught family members, long waits in the ED, all leading to client frustration.

140 Violence in the Workplace Why is workplace violence prevalent in healthcare? Healthcare workers deal with people on a daily basis who: Are scared – they do not know what is happening or they know that what may happen will be unpleasant Are feeling loss of personal power – they need to show that they are still in control and can act as an individual Are angry – they are angry at the situation which has placed them in the healthcare workers care; they are angry that their loved ones are hurting or are ill or dying Are in pain or are sick

141 Violence in the Workplace Workplace Violence Prevention GSMC is committed to the prevention of all forms of violence in the workplace, and to providing a safe and secure work environment for all employees. Report warning signs of potential violence as soon as possible to a security officer or supervisor.

142 Violence in the Workplace Workplace Violence Prevention Practice Non-Violent Crisis Intervention Recognize the signs of someone in an agitated state Stay in control of your own behavior Do not handle crisis alone Practice tension reduction and therapeutic rapport

143 Patient Confidentiality, Rules & Regulations Rev

144 Contact Deb Stewart: Mgr. Privacy Officer (2684) Compliance Hotline:

145 Background: Federal Privacy Protections Health Insurance Portability and Accountability Act of 1996 (HIPAA) Applies to: –Hospitals, physician practices, and other providers –Health insurance companies Protects the confidentiality of health information Gives patients certain rights with respect to their health information

146 Background: State Privacy Protections State laws and regulations also protect patient privacy State laws may apply to information about sexually transmitted diseases, HIV, genetic testing, or other conditions Providers must comply with both federal and state laws

147 Background: Protected Health Information (PHI) HIPAA is designed to protect information that: –Identifies individual patients, including demographic information –Relates to the past, present, or future physical or mental health of a patient –Relates to the past, present, or future payment for a patients healthcare services

148 How the HIPAA Privacy Regulations Impact Our Daily Practices Rev

149 Dr. Jones office contacts the hospital to schedule an admission for Mr. Smith. He will be admitted for surgery to repair a fractured ankle. The Hospital Must: –Provide a notice of Privacy Practices if this is the patients first admission. –Make a good faith effort to obtain a written acknowledgment from the patient that he has received the Notice of Privacy Practices –Tell him that information will be put in the facility directory and allow him an opportunity to object.

150 A few weeks after his discharge, Mr. Smith returns to the hospital and requests a copy of his records. Under HIPAA, patients have the right to access their records in designated record sets and obtain copies of them. This right extends for as long as the hospital keeps the records. Designated record set for providers includes: -Medical Records -Billing Records -Diagnostic images such as X-Rays, EKGs and scans

151 A few weeks after his discharge, Mr. Smith returns to the hospital and requests a copy of his records. May charge a reasonable cost-based fee for making copies and for postage. May not charge a fee for retrieving records for review. Most providers do not charge for copies sent to other providers or given to the patient for continued care.

152 Mr. Smith wants to know to whom the hospital has released information from his records. Individuals have the right to request an accounting of disclosures of PHI for six years prior to the request. Exceptions: –Payment, treatment, or operations –To the patient or someone authorized by the patient –To those involved in the patients care –For national security or intelligence purposes –To correctional institutions and law enforcement –Before April 2003

153 After reviewing his records, Mr. Smith finds information he believes is incorrect. He asks to have the record amended. Patients have the right to request an amendment: –In a designated record set –For as long as the hospital maintains the records Most providers require a written request with rationale. Providers have 60 days to act (with a possible 30-day extension). If the request is granted, the hospital must: –Notify patient that amendment was accepted –Inform relevant persons identified by patient. Amendment requests in our facility must be referred to the privacy officer.

154 After reviewing Mr. Smiths request, Dr. Goodcare denies the amendment. Many deny request if PHI: –Was not created by the hospital (unless the originator is no longer available) –Is not part of the designated record set –Was not available for inspection –Is accurate and complete

155 If the request for amendment is denied: The hospital must give written notice to the patient, explaining: –Reason for denial –Right to submit written statement of disagreement or have request included with future disclosures –Individuals right to complain to the privacy officer or HHS

156 Mr. Smiths wife requests a copy of his recors. She says Mr. Smith wants to send it to another doctor who is treating him. The patients written authorization is necessary to give his wife a copy The records could be sent to another healthcare provider upon request, because this is covered as part of treatment, payment, and healthcare operations.

157 A few months later, Mr. Smith comes back for a follow-up visit. As hes leaving, he overhears two staff members discussing his case in the hallway. Visibly upset, he returns to the information desk and says he wants to file a complaint. Patient discussions should never occur in a public area, where they may be overheard by others Patients have the right to file complaints if they believe their privacy has been violated, and we take these complaints very seriously The privacy officer should speak privately with the patient to better understand the situation and express concern

158 Penalties for Violations We will take corrective action up to and including discharge of an employee Individuals may also be subject to criminal and prison time, for intentional violations

159 Guarding Ethics: False Claims and Corporate Compliance Rev

160 Ken Cunningham, Executive Vice- President (903) Contact

161 Federal and State False Claims Laws Laws to prevent and detect fraud, waste and abuse in federal and state health programs, such as Medicare and Medicaid. Civil lawsuits may be filed to recover damages and penalties from healthcare providers who submit false claims Any person may file a lawsuit who has knowledge of false claims

162 Federal and State False Claims Laws Healthcare provider that commits fraud and abuse against Medicare/Medicaid may be fined $ $11,000 for each false claim May be liable for payment up to three times the governments damages May be liable for payment of costs of civil action against the healthcare provider

163 Federal and State False Claims Laws Individuals are encouraged to report misconduct under the whistleblower provision Individuals may bring a civil lawsuit on behalf of the US Government to recover funds paid by Medicare/Medicaid false claims Government may determine if the lawsuit has merit and may or may not join the lawsuit Whistleblower may receive reasonable expenses for attorneys fees and percentage of amount recovered

164 Federal and False Claims Laws Whistleblower discovered to be involved in false claims, the share of the recovered amount may be reduced Whistleblower convicted of criminal conduct related to the submission of the false claim will be dismissed from the lawsuit with no compensation Whistleblowers are protected from employer retaliation Whistleblowers subjected to retaliation may bring civil lawsuit in federal court and will be entitled to: –Reinstatement of job with same seniority –Two times the amount of back pay with interest –Additional damages such as attorneys fees

165 Federal and State False Claims Laws What is Fraud? –Fraud is knowingly and willfully executing, or attempting to execute, a scheme to defraud any federal or state health care program or obtain by false means or fraudulent pretenses any money or property owned by or under control of federal or state health care programs.

166 What is Abuse? Abuse may directly or indirectly result in unnecessary costs to Medicare/Medicaid, improper payments, or payments for services which fail to meet professional standards or care or that are medically unnecessary. Abuse involves payment for items or services when there is not legal entitlement payment, although the provider not knowingly or intentionally misrepresented facts to obtain payment.

167 Examples of Health Care Abuse Collecting more than the coinsurance or deductible allowed by Medicare/Medicaid. Using procedure or revenue codes that describe more extensive services than those provided Requiring a deposit or other payment from a Medicare beneficiary as a condition for admission, continued care, or provision of service Billing for services grossly in excess of those needed or required by the patient (EX: Billing for complete lab profiles when only a single diagnostic test is necessary)

168 Reporting Compliance Issues Good Shepherd asks and encourages anyone to report suspected problems or issues dealing with fraud, waste and abuse in federal and state health care programs. Good Shepherd Compliance policy has detailed information for your use regarding these circumstances available on

169 Reporting Compliance Issues Call the Compliance Officer: Ken Cunningham Place an anonymous call to the GSHS Compliance Hot Line (24/7) Send a letter to: –Compliance Officer, Good Shepherd Health System 700 East Marshall Longview, Texas 75601

170 Reporting Concerns Through Joint Commission The Joint Commission on Accreditation of Healthcare Organizations (Joint Commission) is an independent, not-for-profit, national body that oversees the safety and quality of healthcare and other services provided in accredited organizations. Employees and the public may report concerns about safety or the quality of healthcare being provided at GSHS to the Joint Commission at Concerns regarding accreditation and the accreditation performance on individual organizations can be obtained through the Joint Commission website at

171 Corporate Compliance Rev

172 Ensures that Good Shepherd operations are conducted in compliance with its policies and procedures in an ethical manner Employees are expected to conduct themselves in accordance with the highest ethical standard and avoid wrong doing Corporate Compliance

173 Compliance is everyones job! Examples of compliance policies are explained in your handbook, such as: –Do not discuss cost of services with other hospitals –Do not use GSHS tax-exempt status to purchase or for personal benefit –Do not take equipment or supplies without authorization Corporate Compliance

174 Employees should: –Receive a copy of the Compliance Handbook (yellow) upon hire –Read, sign and acknowledge compliance with policies –Report any compliance issues Hotline: (903) Corporate Compliance

175 Employees should: –Complete the 2010 Compliance Handbook CBL and acknowledgement test on GSLS –Report any compliance issues Hotline: (903) Corporate Compliance Handbook

176 Infection Prevention and Control Rev

177 Terry Smith: Infection Control Nurse (5166) Cheryl Herbert, Infection Prevention Director (2662) Contact

178 Prevent healthcare associated infections (HAI) through education, surveillance, observation and monitoring of infections/communicable diseases. Infection prevention applies to everyone, including patients, visitors, healthcare workers, volunteers, contract employees, physicians and others as needed. Infection prevention extends from inpatient care to outpatient, rehab, skilled care, home care…anywhere a patient receives care. Goal of Infection Prevention

179 Infections cause by bacteria and viruses can be transmitted between patients & healthcare workers. To avoid infection comply with these practices: –Hand hygiene – no artificial nails –Care & cleaning of equipment –Standard precautions and use of PPE –Transmission based precautions (isolation) –Immunizations –Reporting needle sticks or blood/body fluid exposures Prevention is the key!! Basic Principles of Infection Prevention

180 Infection can be spread in the following ways: –Direct contact: spread of infection or germs is person-to-person by direct touch or contact. –Indirect contact: Spread of disease or germs is cause by the environment, or by equipment and medical devices that are not cleaned properly or become contaminated by improper handling. –Airborne Route: Spread of disease by germs in the air. Basic Principles of Infection Prevention

181 Are intended to reinforce well established infection prevention principles such as hand hygiene Reduce the risk of spreading or acquiring bloodborne diseases such as HIV or Hepatitis B Apply to all patients and healthcare workers Food and drink should be in appropriate areas Use barriers to prevent transmission of germs (pathogens) from: –Excretions (like stool)-- Blood –All body fluids--nonintact skin –Secretions (except sweat--mucous membranes (mouth, eyes) Standard Precautions

182 Gloves –Wear prior to touching blood, body fluids, secretions, excretions, contaminated items, and when performing vascular access procedures (IV catheters) –Use clean gloves to touch mucous membranes and non-intact skin –Change gloves between tasks and remove promptly after procedures to prevent environmental contamination –Always perform hand hygiene before and after glove use Standard Precautions

183 Environmental Control: –Clean and disinfect environmental surfaces, beds, bed rails, bedside equipment, bathrooms and other frequently touched surfaces daily and when soiling occurs –Clean all blood spills with an appropriate disinfectant per the Exposure Control Plan Linen: –Contain and transport all linen in water-proof bags –A second bag is required if outside contamination of the first bag occurs –Soiled linen must never be placed on the floor –Do not overfill the bag (more than 2/3 full for convenience of handling and proper closure –Bags must be securely closed –Bagged linen should be placed in specially designated areas for pick up. Environmental services will remove linen per procedure. Standard Precautions

184 Trash –Contain regular trash in a clear plastic bag –Use the red biohazard bag or other designated biohazard container for items that are soiled with blood, that cannot be emptied of blood (e.g. chest tube bottles or blood transfusion bags), or that are caked with blood that could flake off. When in doubt, use a red bag –A second bag/container is required if outside contamination of the first bag/container occurs –Trash is placed in special containers in designated soiled locations –Environmental Services will remove trash per procedure. Standard Precautions

185 Sharps –Disposal containers are designated for proper disposal of needles, syringes, and scalpels. Never dispose of sharps in the regular trash –Do not bend, recap, resheath, shear, or break used needles or other sharps; activate safety mechanism where applicable –Do not overfill sharps container –Safety devices (resheathing IVs, safety syringes and scalpels, etc) must be discarded in sharps containers! Safety mechanism must be activated prior to disposal Laboratory Specimens: –All specimens are to be considered infectious at all times –Transport in a clear plastic bag labeled with the biohazard symbol –A second bag/container is required if outside contamination of the first bag/container occurs –Secure specimens appropriately for Pneumatic Tube transport Standard Precautions

186 Bloodborne diseases like HIV or Hepatitis can be spread when infected fluids enter the body through: –Needle stick or sharps injury –Cuts, scrapes or other breaks in the skin –Splashes of blood or body fluid in the mouth, nose or eyes –Oral, vaginal or anal sex –Sharing used needles –Baby through birth process HIV (Human Immunodeficiency Virus) –May start with mild flu-like symptoms and progress; will then weaken the immune system which increases the risk of infections or cancer and may eventually cause death –Can lead to AIDS (Acquired Immunodeficiency Syndrome) –Can be carried in the blood stream without symptoms – the person doesnt know that they are infected OSHA Standard on Bloodborne Pathogens

187 HBV (Hepatitis B Virus) can cause: –Active Hepatitis B: a flu like illness that can last for many months –A chronic carrier state: the person may have no symptoms, but can pass HBV to others –Cirrhosis, liver cancer and death –Consider the HBV vaccine. It is your best protection against Hepatitis B and is provided free of charge in Employee Health HCV (Hepatitis C Virus): –The HCV also attacks the liver and is similar to HBV. There is currently no vaccine available to protect you Patients may not have symptoms of the disease, but can still transmit the infection. The only way to consistently protect yourself is to follow Standard precautions (face protection, gloves, gowns, mouth-to-mouth resuscitation device) every time you expect to have exposure to blood or body fluids A copy of the OSHA Standard on Bloodborne Pathogens is available on request by calling Infection Prevention at x2662 Bloodborne Diseases

188 Transmission-Based Isolation Precautions are used for patients who have highly contagious diseases/conditions. In addition, these precautions can be used empirically based on signs/symptoms of disease before a firm diagnosis is made –It is very important to be consistent with hand hygiene, use of gloves, care of the environment, and cleaning of equipment. –Germicidal wipes are available for use on surfaces such as keyboards, stethoscopes, and electronic thermometers These additional precautions are necessary to interrupt the chain of transmission. Transmission-Based Isolation Precautions

189 Airborne Isolation Precautions –Used for diseases that are transmitted through the air by tiny particles that can travel long distances on normal air currents. –Examples of airborne disease include tuberculosis (TB), rubella (measles), and varicella (chickenpox) –Patients who are suspected of or are diagnosed with these diseases are placed in a private, separately ventilated, negative pressure room Transmission-Based Isolation Precautions

190 Airborne Isolation Precautions (contd): –The door must be kept closed to maintain negative pressure (air in the room wont flow out) –Anyone entering the room must wear a N-95 respirator as respiratory protection. These are not regular surgical masks, but rather a fit-checked respirator required by CDC – annual fit testing and medical evaluation required –If the patient must be transported, place a surgical mask on the patient or provide tissues to cover cough –Supplies outside the room would include a posted Airborne Isolation sign, a box of small and regular sized N-95 respirator masks and germicidal wipes to disinfect small pieces of equipment coming out of the room Transmission-Based Isolation Precautions

191 Droplet Isolation Precautions: –Used for diseases which are transmitted by large respiratory droplets –Coughing, talking and suctioning create these droplets. They are so large, they rain down (fall out of the air) within 2-3 feet of the patient –Examples of droplet spread diseases include the flu, meningitis caused by Neisseria meningitis, pertussis (whooping cough) and streptococcal respiratory disease –A private room is necessary –A negative pressure room is not indicated –Wear an isolation mask(ear loop) when entering the room –The patient should wear a surgical mask during transport and cover cough –Supplies outside the room would include a posted Droplet Isolation Precaution sign, a box of isolation masks (yellow ear loop masks) and germicidal wipes to be used to disinfect small pieces of equipment coming out of the room Transmission-Based Isolation Precautions

192 Contact Isolation Precautions –Used for diseases/conditions which are transmitted by physical contact with the patient or the patients environment –Examples of contact spread diseases or conditions include MRSA, VRE and RSV –A private room is necessary –Wear gloves when entering the room –Wear a gown when entering the room for contact with the patient or environmental surfaces/patient care equipment –Remove the gown and gloves before leaving the room and perform hand hygiene –Supplies outside the room would include a posted Contact Isolation Precaution sign, a cart to store the gowns, gloves and germicidal wipes to disinfect small pieces of equipment coming out of the room Transmission-Based Isolation Precautions

193 Contact Special Isolation Precautions –Used with patients known or suspected to have Clostridium difficle (C. diff) –This organism is spread through contamination of the environment by C. diff spores or by unwashed hands of healthcare workers –A private room is necessary –Wear gloves when entering the room –Wear a gown when entering the room for contact with the patient or environmental surfaces/patient care equipment –Remove the gown and gloves before leaving the room and wash your hands with soap and water. Hand sanitizer does not kill C. diff spores Transmission-Based Isolation Precautions

194 Contact Special Isolation Precautions (contd): –Environmental Services will clean these rooms with a special cleaning solution to help kill the spores –Supplies outside the room would include a posted Contact Special Isolation Precaution sign, a cart to store the gowns, gloves and germicidal wipes to disinfect small pieces of equipment coming out of the room –A reminder sign will be posted in the room at the door, to remind you to wash your hands with soap and water before you leave the room Transmission-Based Isolation Precautions

195 Multi Drug Resistant Organisms (MDRO): –Several common germs or bacteria like Methicillin Resistant Staphylococcus Aureus (MRSA) and Vancomycin Resistant Enterococcus (VRE) have become resistant to many antibiotics. This means the usual antibiotics prescribed will not kill these germs and so they are called Multi-Drug Resistant Organisms (MDRO). While these germs should not cause an illness in healthcare workers, if a patient gets an infection from one of these resistant organisms, the doctor may not be able to cure the infection. –MDRO can be spread by direct contact from the hands of a healthcare worker to a patient. Contact Isolation precautions, when used correctly, will prevent the patient-to-patient spread of MDRO. Transmission-Based Isolation Precautions

196 Cover Your Cough –Cover your mouth and nose with a tissue when you cough or sneeze OR –Cough or sneeze into your upper sleeve, not your hands –Put your used tissue into the trash –Clean your hands by washing with soap and water or by using hand sanitizer –Get a flu shot every year –Protect yourself and our patients! Notify your supervisor prior to beginning work shift of any potentially infectious conditions. –Non-intact skin / skin infections –GI illness –Fever –Respiratory illness A Healthy Workplace

197 Influenza: Protect Your Patients. Protect Yourself. Common Flu Symptoms: Fever (usually high) Headache Tiredness Cough Sore throat Runny or stuffy nose Body aches Influenza Transmission: Flu spreads person to person in respiratory droplets when people who are infected cough or sneeze Healthy adults may be able to infect others 1 day before getting symptoms and up to 5 days after getting sick.

198 Influenza: Protect Your Patients. Protect Yourself. Healthy Tips to Prevent the Flu: –Wash your hands –Dont cover sneezes and coughs with your hands –Dont touch your face –Clean your shared spaces –Get enough sleep –Drink more water –Continue a moderate exercise program –Eat healthy –Limit alcohol intake –Listen to your body

199 Tuberculosis (TB) is a serious lung infection caused by a tiny germ called a mycobacterium. When an infected person sneezes, coughs or speaks, the germs are expelled into the air and can be inhaled by another person Symptoms: –Severe, prolonged cough (may cough up blood) –Fever and night sweats –Tiredness –Weight loss Tuberculosis

200 TB can be easily controlled by following these guidelines: –Initiate Airborne isolation Precautions as described earlier under Transmission-Based isolation Precautions –Use caution when doing cough inducing procedures, like suctioning or bronchoscopy –A portable air treatment machine is available for use in areas without a separately ventilated, negative pressure room. Refer to the Infection Prevention Manual for directions in obtaining the unit, if needed. –New employees receive a skin test called a TST (Tuberculin Skin Test). A small amount of fluid (PPD) is injected under the skin on the forearm. A raised, red area on the forearm where the test is placed means the test is positive and you may have been exposed to TB. A thorough physical examination including a chest x-ray would be done to check for infection. Tuberculosis

201 Hand Hygiene Reducing drug resistant organisms Eliminating bloodstream infections caused by central lines (large catheters inserted close to the heart) Eliminating urinary bladder infections caused by catheters Reduce and eliminate infections from surgery Infection Prevention and Patient Safety Initiatives

202 Infection prevention is important for you and particularly for our patients. Everyone is responsible for following the basic principles for hand hygiene, cover your cough, standard precautions and transmission-based isolation precautions. Report any exposure concerns and Infection Prevention will communicate any exposure issues. If you need more information, please refer to the Infection Prevention Manual (available online on GSnet) or contact the Department of Infection Prevention at x2662. Remember:

203 Ready, Set, Go! Rev

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