2Index Company Overview Business Portfolio BPO Infrastructure Services ProvidedRisk MitigationDifferentiatorsTalent Acquisition & RetentionOur ClientsManagement Team
3Company Overview 11 year old New York based company 60 Million USD annual RevenueBusiness focus on BPO2nd Largest privately held consultancy firm in New York24/7 state of art call center in IndiaWorld wide offices with 1500 EmployeesBusiness model can reduce cost up to 40%Our Client base covers wide range of industries
4Business Portfolio Consultancy Have placed more than 750 consultants in diverse industries.Software TestingState of art testing facility in Chennai employs 150+ engineers and software professionals. Our clients include cutting edge Business Intelligence companies and Data Integration solution providers.BPOWe provide range of services from Tele-sales, Customer Service, Loyalty / Customer Retention and Remote Technical Support.
5BPO InfrastructureAmtex operates a scalable and robust technology infrastructure consisting of proprietary and customer developed applications and a completely converged secure global network.All critical components have redundancy and are designed to seamlessly allow redirecting traffic from one location to another. Amtex can integrate its systems with their client applications to align with client business process.500 seats capacity call center in ChennaiIn-built resilience to ensure 100% uptime4 Mbps MPLS Bandwidth between Chennai and New York6 Mbps Internet Bandwidth16 x E1 = 480 International Voice CircuitsVPN Connectivity to clients for secured communicationOutbound capacityPredictive Dialer, Siemens EPABX and ACD, HP Enterprise Class servers and Database for B2C and B2B campaignsInbound capacityToll Free and Geography specific Toll Numbers, Siemens ACD,24 x 7 support
6Our Offerings Industry Verticals Telecom Internet Services Banking & FinancialRetailHealth careHorizontal offeringsMarket Research / Market SurveysTechnical Support servicesCustomer Relationship ManagementCustomer Infrastructure Support
7Industry VerticalsOur services offered cut across multiple industry verticals providing operational excellence, in-depth domain and functional knowledge.Customer Retention Initiatives Lender SupportServicesInventory ManagementCustomer Retention InitiativesCustomer Help DeskAsset FinancingOrder ManagementMedical CodingAccounts Receivable ManagementReconciliationPayment Processing (NSF / BACS)Customer Relationship ManagementAccounts ReceivablesCredit Card SalesLead Generation forB2B campaignsTrack and Trace SupportB2B Lead Generation campaignsVirtual FrontOfficeMortgage ProcessingTelemarketing B2C campaignsOnline catalogsales supportSales & MarketingHealthcareBanking and FinancialInternet ServicesRetailTelecom
8Customer Relationship Management Technical Support Services Horizontal OfferingsAmtex operation team’s strength lies in domain knowledge and quality driven processes. The services can be tailor made to suit client requirements. Our expertise listed belowRemote Infrastructure ManagementRemote Software ServicesCustomer Retention ServicesAccounts ReceivableRemote Network ManagementCustomer Generation ServicesAccounts PayableRemote Desktop SupportCustomer Relationship ManagementFinance & AccountingTechnical Support Services
9Customer Life Cycle Management Services Help our clients increase revenue, expand margins, increase customer satisfaction, reduce churn and help overall competitive differentiationThe following summarizes our Customer Life Cycle Management servicesCustomer CarePresales, Shipping/Delivery queries, Warranty EntitlementAccount ManagementCustomer Acquisition and Retention, Sales Lead Management.Technical SupportLevel 1,2 and 3 support
10Customer Service Credentials Experience in customer retention / Customer Query handling in Telecom / ISP / Health care / RetailCall answer within 3 rings, First call resolution, Fault dictionary for speedy resolution.Partner Mentality % engagement top to bottom rapid response to ever changing customer needs.Scalable in terms of infrastructure, manpower and processes.Solutions aligned with customer needs to achieve improved Customer Satisfaction.
11Service Provided100 seats x 16 hours - Tele sales campaign for one of the leading Internet Service Provider in USA80 seats x 16 hours - Tele sales campaign for a US mobile company60 seats x 8 hours - Market Research for Fast Food Restaurant chains in USA65 seats x 16 hours - Selling VOIP products in Telecom domain100 seats x 16 hours - Selling Satellite TV services30 seats x 8 hours - Technical Help Desk for one of the leading software company in US40 seats x 10 hours - Remote management Auto Spare parts supply chain30 seats x 16 hours - Inbound Customer sales verification for telecom products30 seats x 8 hours - B2B Appointment fixing for high value software products
12QualityConsistent and committed delivery of value to our customers and innovate to continually improve our offerings by review of people, and processes.Well documented policies and processes – ISO 9001:2000Innovation and continual improvement – integral part of our QMS frameworkSix Sigma methodology for continual improvement of processes and performance.
13Risk Mitigation Key components of Risk are in Process Mitigation Proven migration and management methodologyExperienced process migration teamsPhased migration capabilityDisaster Recovery and Business ContinuityOur delivery infrastructure provides multiple levels of Disaster Recovery, available all processes as a chargeable service.Technology ReliabilityState of Art technology implementation from CISCO (WAN, Routers), Siemens (Switch), ININ (Predictive Dialer), HP (Servers)Trend Micro Anti virus, daily backup and offsite storage, IPSEC/PPTP/L2TP based VPN capabilities etc.Information SecurityAmtex practices various methods to achieve data security needs of customers and for its internal need of securing information assets.
14Differentiators - AMTEX USP Present in US as well as in India - Helps in close coordination with client as well as reduce the operating costAmtex is ISO company - certified by TUV SUDQuick Scalability - Our infrastructure as well as manpower resource can be augmented to scale up at short noticeInbuilt Disaster Recovery options in every respect like3 different vendors for Voice connectivity2 different vendors for Internet connectivityMultiple UPS in “n+1” redundancy mode backed up by 250 KVA Diesel GeneratorStringent Data Security ManagementOur information security policy covers the Operations, IT, MIS, Admin, Finance and Quality Departments.Employee responsive HR practices
15Differentiators - AMTEX USP DifferenceClients expect delivery, clients demand delivery and delivery is what it boils down to at the end of it all. Delivering results is our primary focus at Amtex Systems, Inc. Our quest is to develop partnerships with each of our clients, identify opportunities, manage obstacles, define and exceed goals and target to achieve success.Know Customer Service yr Unblemished Customer Retention/ Proven Delivery ModelSolutions Aligned with Customer Needs - Improved Guest ExperiencePartner Mentality Total Engagement Top to Bottom - Rapid response to ever-changing needs Multi-Channel Solution - Supportive Innovations in response to customersManaged Efficiencies - Proven cost effectiveness while improving customer satisfactionScalability - Resource and Manpower
16Benefits to ClientsCost Savings – Average cost of a qualified technology call center professional costs at least $ 5000 per month and non technology professional cost $ Whereas Amtex can source qualified professional at fraction of this cost in Chennai and pass on this benefit to the client.Our client can focus on their core business, devising strategies and its implementation which will help to improve the profitability as well as the overall revenue performanceAbundant supply of qualified manpower enables our client to scale up the call center at short notice.
17Talent Acquisition & Retention People are the most critical component of Amtex’s quality delivery mechanism. It hires best-of-breed talent, train them assiduously and provide them with a winning and growth-oriented work culture that emphasizes on continuous learning, achievement, best practices and attractive reward schemes.Amtex encourages intra / entrepreneurial managerial talent and the ownership of responsibility All CSR are college graduates and have suitable skills All team members are selected strictly based on established criteria considering customer's requirementsAmtex looks for folks with the kind of skill, interests and background that would be an asset for your kind of businessCandidates are screened and tested for English language skills, both written and spoken, as well as pressure taking capabilities.
19Our Management Team Sunny Pokala – CEO Has over 15 years of experience in Financial Services, Telecom, IT and ITES domain. Has worked in blue chip companies like JP Morgan and AIG. Currently heads the BPO division at Amtex Systems.K.Sankaralingam - COOHe has more than 26 years experience in Telecom, IT, and ITES domains and a profound experience in managing independent profit centers. Graduate Engineer from Madurai University and Postgraduate in management from IIM, Calcutta.Mythili – Chief Financial OfficerHeads Finance, Accounting and Internal Audit. She has more than 20 years experience of post qualification experience.